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All Journal Biospecies Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Journal of Marine Research BIOTROPIA - The Southeast Asian Journal of Tropical Biology Jurnal Kedokteran Gigi Universitas Padjadjaran Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Jurnal Pendidikan Agama Islam Al-Thariqah AGRIKAN Jurnal Ilmiah Agribisnis dan Perikanan JURNAL MANAJEMEN PENDIDIKAN INDONESIA JURNAL SAINS INDONESIA JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Pengelolaan Perairan Jurnal Akuatiklestari SYARI'AH : Jurnal Ekonomi Syari'ah SEIKO : Journal of Management & Business JURNAL PENDIDIKAN TAMBUSAI MAT-EDUKASIA Puteri Hijau : Jurnal Pendidikan Sejarah Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Jurnal Geuthee Habitus Aquatica : Journal of Aquatic Resources and Fisheries Management Journal of Maritime Empowerment Journal of English Language and Education Jurnal Cendekia Keuangan Media Informasi Journal of Comprehensive Science Innovative: Journal Of Social Science Research JAWI : Journal of Ahkam Wa Iqtishad Sabangka Abdimas Jurnal Pengabdian Masyarakat Sabangka The Journal of Business and Management Research Jurnal Pelayanan dan Pengabdian Kesehatan untuk Masyarakat International Journal of Economics, Business and Innovation Research ABDIANDAYA : Jurnal Pengabdian dan Pemberdayaan Masyarakat Basilius Eirene: Jurnal Agama dan Pendidikan Ulil Albab CEJou SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa
Susiana Susiana
Universitas Negeri Medan
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MEMBANGUN KEPUASAN PELANGGAN UNTUK MENGATASI GAP ANTARA PENGARUH CUSTOMER EXPERIENCE TERHADAP LOYALITAS PELANGGAN PADA UD. ANWARUDIN DAN APMS ANWARUDIN Susiana, Susiana; Husen, Sjamsiar; Khotimah, Khusnul; Sutisna, Entis; Yendra, Yendra
The Journal of Business and Management Research Vol 4 No 1 (2021): Januari
Publisher : Magister Manajemen Universitas Yapis Papua

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55098/tjbmr.v4i1.40

Abstract

Studi ini bertujuan untuk: menganalisis pengaruh Customer experience terhadap kepuasan pelanggan pada UD. Anwarudin dan APMS Anwarudin, pengaruh kepuasan pelanggan terhadap loyalitas pelanggan pada UD. Anwarudin dan APMS Anwarudin, pengaruh customer experience terhadap loyalitas pelanggan pada UD. Anwarudin dan APMS Anwarudin, dan pengaruh customer experience secara tidak langsung terhadap loyalitas pelanggan pada UD. Anwarudin dan APMS Anwarudin. Penelitian ini berupa studi kasus. Yang dimaksud dengan studi kasus adalah suatu penelitian yang dilakukan terhadap objek tertentu yang populasinya terbatas, sehingga kesimpulan yang diambil terbatas pada objek yang diteliti (Sugiyono, 2005:50). Tujuan penelitian ini adalah untuk memberikan gambaran secara mendetail latar belakang, sifat-sifat dan karakter yang khas dari kasus maupun status dari individu yang kemudian hasilnya dijadikan suatu hal yang bersifat umum. Dalam penelitian ini digunakan metode survey. Survey yang dilakukan dalam penelitian ini adalah seluruh karyawan UD. Anwaruddin dan APMS Anwaruddin dengan cara pemberian butir-butir pernyataan yang dituangkan dalam sebuah kuisioner dan nantinya akan diisi oleh karyawan. Hasil dari penelitian ini menunjukkan bahwa Customer experience berpengaruh positif dan signifikan terhadap kepuasan, Kepusan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, Customer experience berpengaruh positif dan tidak signifikan terhadap loyalitas pelanggan, dan Customer experience secara tidak langsung berpengaruh terhadap loyalitas pelanggan melalui kepuasan pelanggan UD. Anwarudin dan APMS Anwarudin.
Perpustakaan Cheng Shiu University (CSU) Taiwan: Tinjauan Deskriptif Susiana, Susiana; Wiyarsih, Wiyarsih
Media Informasi Vol 33 No 1 (2024): Media Informasi
Publisher : Perpustakaan Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/mi.v33i1.12476

Abstract

Libraries that aim to progress must collaborate and network with other libraries and even institutions beyond libraries. By collaborating with other libraries or institutions, many benefits can be gained. Through such collaboration, each library will be able to share information, knowledge, and skills. Collaboration is realised, among other things, by conducting visits. A direct visit to a library will provide a comprehensive overview of the visited library. This paper aims to provide a descriptive overview of the Library of the Cheng Shiu University (CSU) in Taiwan. Direct observation at the library was conducted by making a visit. The observation results show that the CSU Library is very attractive, clean, and comfortable in terms of physical appearance. Its collections and facilities are also complete, utilizing information technology, promoting the library, having creative and innovative human resources, implementing excellent services, and managing the library effectively. Based on the visit results, it can be concluded that the visit was very beneficial for the participants. Many things can be emulated and applied in the Library of the Faculty of Mathematics and Natural Sciences UGM in particular, and other university libraries in general.
Peran Empati untuk Meningkatkan Kepuasan Mahasiswa Universitas Andalas Kampus Payakumbuh Lukman, Lukman; Yindrizal, Yindrizal; Susiana, Susiana; Graha, Fager Van; Zahra, Melkia
SEIKO : Journal of Management & Business Vol 7, No 1.1 (2024)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v7i1.7386

Abstract

The background of this study aims to determine the role of empathy in increasing student satisfaction as customers at Andalas University, Payakumbuh Campus. The programs at Andalas University, Payakumbuh Campus are competitive, so it is important to understand the role of empathy in increasing customer satisfaction. This study uses a qualitative approach and the population of this study consists of students who study at Andalas University, Payakumbuh Campus for at least 1 year. Empathy is considered an important factor in building relationships between service providers and customers because it provides a better understanding of customer feelings and needs. This study is a qualitative study and data analysis was conducted on informants who received services at Andalas University, Payakumbuh Campus, so that the relationship between the level of empathy received from service providers and customer satisfaction can be known. The results of the analysis show that there is a positive relationship between a high level of empathy from service providers and customer satisfaction at Andalas University, Payakumbuh Campus. Customers who feel understood by their service providers are more likely and satisfied with the overall service quality. This study also shows factors that influence the level of empathy from service providers, including the development of relationships between staff training and organizational culture that supports critical thinking. The results of this study are useful for service management in developing strategies to increase the level of empathy of service providers at Andalas University, Payakumbuh Campus. With increased empathy, customers of Andalas University, Payakumbuh Campus will feel more appreciated and have a positive impact on customer satisfaction.
Struktur Komunitas Gastropoda dan Bivalvia di Ekosistem Mangrove Perairan Desa Pangkil Kabupaten Bintan Yanti, Mira; Susiana, Susiana; Kurniawan, Dedy
Akuatiklestari Vol 5 No 2 (2022): Jurnal Akuatiklestari
Publisher : Program Studi Manajemen Sumberdaya Perairan, Fakultas Ilmu Kelautan dan Perikanan, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/akuatiklestari.v5i2.4063

Abstract

Keberadaan dan kelimpahan gastropoda dan bivalvia sangat ditentukan oleh adanya vegetasi mangrove yang ada di daerah pesisir. Tekanan dan perubahan lingkungan dapat memengaruhi jumlah jenis dan perbedaan struktur dari gastropoda dan bivalvia. Tujuan dari penelitan ini yaitu untuk mengetahui kepadatan gastropoda dan bivalvia di ekosistem mangrove, mengetahui struktur komunitas gastropoda dan bivalvia di ekosistem mangrove, serta mengetahui kualitas perairan pada ekosistem mangrove Perairan Desa Pangkil. Penelitian ini dilakukan pada bulan Juli-Agustus 2021. Penelitian ini menggunakan metode survei dan analisis laboratorium. Penentuan titik sampling menggunakan metode purposive sampling sebanyak 120 titik dari 8 stasiun, yang dimana pada setiap stasiun terdapat 15 titik dari 3 plot. Hasil analisis struktur komunitas gastropoda dan bivalvia yang diperoleh yaitu, nilai kepadatan gastropoda dan bivalvia tertinggi terdapat pada stasiun 4 yaitu dengan total kepadatan berjumlah 60.667 ind/ha, sedangkan gastropoda dan bivalvia dengan nilai kepadatan terendah yaitu pada stasiun 8 yaitu dengan total kepadatan 12.000 ind/ha. Hasil indeks keanekaragaman gastropoda dan bivalvia pada semua stasiun yaitu dikategorikan sedang. Hasil indeks keseragaman gastropoda dan bivalvia pada semua stasiun yaitu dikategorikan tinggi. Hasil indeks dominasi gastropoda dan bivalvia pada semua stasiun yaitu dikategorikan rendah. Nilai parameter fisika-kimia pada perairan Desa Pangkil masih mendukung untuk kehidupan gastropoda dan bivalvia.
Inventarisasi Hasil Tangkapan Bubu di Perairan Dompak, Kota Tanjungpinang, Kepulauan Riau Ginting, Sarah Rumaisha BR; Sinaga, Mega Vici; Sabriyati, Deni; Kurniawan, Dedy; Susiana, Susiana; Muzammil, Wahyu
Akuatiklestari Vol 6 No 1 (2022): Jurnal Akuatiklestari
Publisher : Program Studi Manajemen Sumberdaya Perairan, Fakultas Ilmu Kelautan dan Perikanan, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/akuatiklestari.v6i1.4287

Abstract

Penelitian dilakukan di Perairan Dompak Kota Tanjungpinang yang merupakan salahsatu lokasi matapencaharian masyarakat dari sumberdaya perikanan tangkap. Penelitian ini bertujuan untuk menginventarisasikan komposisi, jumlah dan bobot hasil tangkapan dari penggunaan bubu lipat dengan ukuran 4 cm, 4,5 cm, 5 cm, 5,5 cm, 6 cm, dan 6,5 cm di lokasi penelitian. Dalam penelitian ini menggunakan metode survei. Prosedur penelitian meliputi survei lapangan, pengambilan hasil tangkapan, penanganan hasil tangkapan, serta identifikasi dan analisis hasil tangkapan. Berdasarkan penelitian yang telah dilakukan hasil tangkapan bubu ada 3 spesies yang ditemukan yaitu kepiting merah (Thalamita spinimana), kepiting okop (Myomenippe hardwikii) dan kepiting batu (Atergatis integerrimus). Hasil tangkapan pada 6 kategori ukuran mulut bubu terdapat perbedaan yang besar dilihat dari komposisi jenis tangkapan, yaitu didominasi oleh kepiting merah, sedangkan perolehan untuk kepiting batu hampir tidak ada. Perbedaan ukuran mulut bubu memperlihatkan tidak terdapat perbedaan yang signifikan terhadap jumlah tangkapan dan bobot tangkapan yang dihasilkan. Tangkapan terbanyak yaitu 13 ekor dengan bobot 686,3 gr dengan penggunaan bubu 4,5 cm, dan terendah diperoleh pada bubu ukuran 6 cm dengan tangkapan sebanyak 6 ekor dan bobot 336,1 gr.
Tingkat Kerusakan Ekosistem Mangrove di Pulau Dompak Kepulauan Riau Dialam, Pangga Kurnia; Lestari, Febrianti; Susiana, Susiana
Akuatiklestari Vol 7 No 1 (2023): Jurnal Akuatiklestari
Publisher : Program Studi Manajemen Sumberdaya Perairan, Fakultas Ilmu Kelautan dan Perikanan, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/akuatiklestari.v7i1.4638

Abstract

Pulau Dompak merupakan pulau yang terletak di sebelah selatan Kota Tanjungpinang. Wilayah pesisir Pulau Dompak di sepanjang pantainya terdapat ekosistem mangrove dengan jenis mangrove yang cukup beragam. Ekosistem mangrove merupakan ekosistem yang unik dan sangat produktif di perairan laut. Ekosistem mangrove mempunyai berbagai sumber daya alam yang melimpah dan beranekaragam. Ekosistem mangrove merupakan pelindung dan sekaligus sumber nutrien bagi organisme yang hidup di tengahnya. Penelitian ini bertujuan untuk mengetahui jenis, kerapatan dan tutupan kanopi ekosistem mangrove di Pulau Dompak, Kota Tanjungpinang, Provinsi Kepulauan Riau.  Penelitian ini dilakukan pada bulan Maret-Mei 2022 yang berlokasi di Pulau Dompak. Penentuan stasiun pengamatan menggunakan metode survey langsung di lapangan dengan 5 stasiun berdasarkan keberadaan ekosistem mangrove. Penentuan titik pengambilan menggunakan metode purposive sampling. Hasil penelitian menunjukkan jenis mangrove yang ditemukan pada Pulau Dompak terdapat 7 jenis diantaranya Rhizophora apiculata, Rhizophora mucronata, Xylocarpus granatum, Sonneratia alba, Bruguiera gymnorrhiza, Lumnitzera littorea dan Nypa fruticans. Dengan nilai kerapatan dan tutupan pada stasiun 1 sebesar 2.600 ind/ha dan 81,1%, pada stasiun 2 sebesar 4.567 ind/ha dan 84,2%, stasiun 3 sebesar 1.133 ind/ha dan 63,1%, stasiun 4 sebesar 4.967 ind/ha dan 81,6%, serta stasiun 5 sebesar 2.500 ind/ha dan 76,5%. Tingkat kerusakan ekosistem mangrove di Pulau Dompak masih kecil, dikarenakan kondisi ekosistem masih dalam keadaan sedang dan baik.
Production and decomposition of mangrove litter in the Waters of Kampung Bulang, Tanjungpinang City Rumapea, Rahul; Lestari, Febrianti; Susiana, Susiana
Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Vol 9, No 1 (2025)
Publisher : Sangia Research Media and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29239/j.akuatikisle.9.1.9-14

Abstract

The process of litter decomposition plays an important role in producing important nutrients in the food chain and aquatic productivity of mangrove ecosystems. The purpose of this study is to determine the production of mangrove litter and its decomposition based on the density and cover of the mangrove canopy. The research location is in the waters of Bulang village. This research was carried out from June to July 2024. The method used is a systematic random method carried out in 20 sampling points. The research results found five species of mangroves, namely Rhizophora apiculata, Bruguiera cylindrica, Bruguiera gymnorrizha, Lumnitzera littorea, and Scyphiphora hydrophyllacea. The production of mangrove litter was 11.46 g DW/m² and the highest mangrove decomposition was 55.30%. The overall average density was 1195 individual/ha with medium criteria and the overall average canopy cover was 60.03% with moderate criteria. The results of the correlation test between litter production and canopy density and cover showed a very strong and significant correlation with litter production.
Production and decomposition of mangrove litter in Dompak estuary waters, Tanjungpinang Sinaga, Henna Canlaris; Lestari, Febrianti; Susiana, Susiana
Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Vol 8, No 2 (2024)
Publisher : Sangia Research Media and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29239/j.akuatikisle.8.2.63-68

Abstract

Levels of density, production and decomposition of litter in Dompak Estuary Waters. The aim of this research is to determine the level of density, production and decomposition of Mangrove litter in the Dompak Estuary Waters of Tanjungpinang City. This research was carried out in February - March 2024. In determining the sampling points the researchers used the Purposive Sampling method. Sampling in this research used the line transect method. The results of the research show that the level of mangrove density at station 1 is 1,299 ind/ha in the medium category, station 2 is 599 ind/ha in the rare category and station 3 is 1,666 ind/ha in the dense category. Mangrove cover at station 1. Amounted to 73.83% with medium criteria in the medium category. Station 2. Amounting to 65.60% with medium criteria in the medium category and station 3 amounting to 79.93 with solid criteria in the good category and the production of mangrove litter in Dompak Estuary Waters is 3.09 gbk/m2. With a leaf composition of 7.10 gbk/m2, twigs of 0.48 gbk/m2 and flowers/leaves of 1.69 gbk/m2. Mangrove decomposition at station 1 was 21.74%, station 2 was 29.88% and station 3 was 21.14%.
Distribution of size and condition factors of blue crab (Portunus pelagicus Linnaeus, 1758) in the waters of Madong Village, Tanjungpinang city Oktary, Qory; Zahid, Ahmad; Susiana, Susiana
Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Vol 8, No 2 (2024)
Publisher : Sangia Research Media and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29239/j.akuatikisle.8.2.55-61

Abstract

Management of  blue swimming crab resources requires information about the condition of the  blue swimming crab  to determine the size that can be caught. The aim of this research is to analyze the structure of carapace width, gonad maturity level, and condition factors of  blue swimming crab  in the waters of Kampung Madong, Tanjungpinang City. The sampling point uses a purposive sampling method. Data collection used the census method. Fishing equipment used 60 bento traps. The results showed that 149 blue swimming crab  samples were caught, consisting of 60 males and 89 females. The distribution of carapace width sizes on average is 95 - 103 mm which dominates. The growth coefficient for male blue swimming crab  is the b value of 1.47 and for females the b value is 1.57, the dominant TKG is TKG II. The condition factor value is in the slightly flat category.
Production and decomposition of mangrove litter in the Waters of Kampung Bulang, Tanjungpinang City Rumapea, Rahul; Lestari, Febrianti; Susiana, Susiana
Akuatikisle: Jurnal Akuakultur, Pesisir dan Pulau-Pulau Kecil Vol 9, No 1 (2025)
Publisher : Sangia Research Media and Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29239/j.akuatikisle.9.1.9-14

Abstract

The process of litter decomposition plays an important role in producing important nutrients in the food chain and aquatic productivity of mangrove ecosystems. The purpose of this study is to determine the production of mangrove litter and its decomposition based on the density and cover of the mangrove canopy. The research location is in the waters of Bulang village. This research was carried out from June to July 2024. The method used is a systematic random method carried out in 20 sampling points. The research results found five species of mangroves, namely Rhizophora apiculata, Bruguiera cylindrica, Bruguiera gymnorrizha, Lumnitzera littorea, and Scyphiphora hydrophyllacea. The production of mangrove litter was 11.46 g DW/m² and the highest mangrove decomposition was 55.30%. The overall average density was 1195 individual/ha with medium criteria and the overall average canopy cover was 60.03% with moderate criteria. The results of the correlation test between litter production and canopy density and cover showed a very strong and significant correlation with litter production.
Co-Authors - Nurfiana AA Sudharmawan, AA Ade Susanti Aditya Hikmat Nugraha Ahmad Zahid Ahmad, Faisal Ali Akbar, Gilbert Naufal Al Hujjah Asianingrum Al Zawari, Rafikal Alfarizi, Fathir Alya Rizkia Maharani Amran, Muh. Anshar Amran, Muhammad Anshar Andi Niartiningsih Anshari, Farhan Aphira, Gery Aprilia, Rofi’ah Nur Arif Rahman Ariyantiningsih, Febri Auliya, Yuka Amarasri Azijah, Izattul Basri Basri Billa, Nur Salsa Bukit, Emia Teta Br Chandra, Melissa Darmanto Darmanto Darwin Darwin Dedy Kurniawan Depitra, Depitra Desri, Syuryatman Dialam, Pangga Kurnia Entis Sutisna Erwindika, Okta Rolland Febrianti Lestari Firmansyah, Dandy Ginting, Sarah Rumaisha BR Ginting, Sindi Rahmadhani Graha, Fager Van Guntur Kusuma Wardana Hafel, Muhlis Husen, Sjamsiar Imelyannari, Arum Rizki Iqbal Anshory, Muhammad Jusu, La Karyawati, Karyawati Khakhim, Ibnu Sabilu khusnul khotimah Kurniawan, Anggi Dwi Lubis, Latif Lukman Lukman Mahfudh, Ahmad Mahuris, Aziz MARIA BINTANG Marlina, Winny Alna Meithyra Melviana Simatupang Meriyan, Meriyan Monica, Oey Jaya Angel Muhammad Riza Hafizi Muslimin Muslimin N, Erizal Nikmat, Atun Nur Hasan, Rezkiani Nurmiyatin, Mila Nurwisti, Isnaini Oktary, Qory Pohan, Anggi Amanda Pratama, Yogi Prayoga, Abednego Banny Prayoga, Arik Purbodiningrat, Movta Rahindra Purbodiningrat, RM. Movta Rahendra Puspitasari, Nur Azizah Ayu Rahmawati, Herlina Sheli Asofita Rapita, Rapita Rezky, Bintan Rianti, Ulfa RINI RINI Rochmady Rosniati, Veronika Rukayah, Nur Rumapea, Rahul Sabriyati, Deni Sagala, Yuri Sahilla, Dilla Salsabila, Chindy Sanawati, Ciptia Khoirulina Saragih, Anggi Nur Ananda Sartika, Melliani Setiawan, Abednego Yongki Simanjuntak, Natalia Anggriani Sinaga, Dina Sinaga, Henna Canlaris Sinaga, Mega Vici Siti Samsiyah Sitio, Thesalonica Situmorang, Audrey Sri Buwono . Suhardi Suhardi Sukmana, Hardiyanti Sulandari, Siti Susanti, Neneng Desi Syafiah, Salma Putri Triana, Aprilya Wa Ode Husniah Wahyu Muzammil Wahyudi, Aris Agung Warneri . Widodo, Sulistyo Widura, Widura Wiradinata, Hardi Wiyarsih Wiyarsih, Wiyarsih Yani, Fatma Chairda Yanti, Mira Yendra Yeshara, Yedu Yindrizal, Yindrizal Yulfika, Yulfika Zahra, Melkia