Article Per Year (5 Year)
p-Index From 2021 - 2026
5.463
P-Index
This Author published in this journals
All Journal Jurnal Keuangan dan Perbankan Trikonomika: Jurnal Ekonomi JAM : Jurnal Aplikasi Manajemen Jurnal Orasi Indonesian Journal of Sustainability Accounting and Management International Journal of Artificial Intelligence Research Owner : Riset dan Jurnal Akuntansi Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi Aptisi Transactions on Technopreneurship (ATT) Jurnal Ilmu Dakwah Jurnal Perilaku dan Strategi Bisnis Dinasti International Journal of Education Management and Social Science Jurnal Riset Akuntansi Kontemporer Jurnal Riset Bisnis dan Manajemen Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Ilmu Manajemen Terapan (JIMT) INVEST : Jurnal Inovasi Bisnis dan Akuntansi Jurnal Indonesia Mengabdi Jurnal Disrupsi Bisnis Kontigensi: Jurnal Ilmiah Manajemen Jurnal Ekonomi Mimbar Agama Budaya Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Educational Management Research Indonesian Journal of Sustainability Accounting and Management Research Horizon Transforma: Jurnal Manajemen International Journal of Economics, Management and Accounting IIJSE Multifinance Jabdimas: Jurnal Pengabdian Masyarakat International Journal Multidisciplinary Science Gudang Jurnal Pengabdian Masyarakat Green Inflation: International Journal of Management And Strategic Business Leadership Jurnal Indonesia Mengabdi IJSS: International Journal of Social Journal of Management COUNS-EDU: The International Journal of Counseling and Education Prophetic : Professional, Empathy, Islamic Counseling Journal Scientiae Educatia: Jurnal Pendidikan Sains Edueksos: Journal Pendidikan Sosial dan Ekonomi Orasi: Jurnal Dakwah dan Komunikasi
Jaja Suteja
Universitas Pasundan
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Other

Published : 60 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 60 Documents
Search

 2   3   4   5   6 
PENGARUH KUALITAS LAYANAN M-BANKING, E-SERVQUAL DAN CRM TERHADAP KEPUASAN NASABAH SERTA IMPLIKASINYA PADA LOYALITAS Teguh Iman Basuki; Jaja Suteja; Popo Suryana
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 10 No 1 (2026): Edisi Januari - April 2026
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v10i1.7296

Abstract

Transformasi digital di sektor perbankan menjadi keniscayaan karena tuntutan akselerasi digital semakin meningkat. Sebagai upaya peningkatan kualitas layanan terhadap nasabah dengan menggunakan sistem teknologi terutama dalam melakukan transaksi lebih cepat, aman, dan akurat, seluruh perbankan memberikan fasilitas Mobile banking. Dari data yang dihimpun menunjukkan bahwa masih terdapat beberapa komplain terhadap mobile banking, yang seharusnya bertujuan untuk memberikan kemudahan pelayanan bagi nasabah. Komplain yang terjadi dapat disebabkan oleh beberapa faktor diantaranya, seperti fitur yang disediakan belum memenuhi harapan nasabah untuk mendapatkan kemudahan dan kenyamanan dalam penggunaan, akses lambat, transfer tidak terkirim. Selain itu, adanya informasi yang tidak akurat yang disajikan juga dapat menjadi faktor penyebab komplain terhadap mobile banking. Penelitian ini merupakan kategori cross sectional, yaitu informasi dari sebagian populasi (sampel responden) dikumpulkan langsung dari lokasi secara empirik. Simpulan disertasi ini antar lain kualitas pelayanan mobile banking, E-SERVQUAL dan manajemen kerelasian memiliki pengaruh positif dan signifikan secara simultan terhadap behavioural intention, kualitas pelayanan mobile banking, E-SERVQUAL dan manajemen kerelasian memiliki pengaruh positif dan signifikan secara parsial terhadap behavioural intention, Kualitas pelayanan mobile banking, E-SERVQUAL dan manajemen kerelasian memiliki pengaruh positif dan signifikan secara simultan terhadap kepuasan pelanggan, behavioural Intention dan Kepuasan Pelanggan memiliki pengaruh positif dan signifikan secara simultan terhadap loyalitas pelanggan.
The Role of Operational Efficiency and Credit Risk in Banking Profitability: Panel Data Evidence from Indonesian Listed Banks (2010-2024) Yeti Rosita; Jaja Suteja; Atang Hermawan; Sugiyanto Sugiyanto
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 7 No. 1 (2026): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v7i1.2089

Abstract

This study examines the effects of operational efficiency and credit risk on banking profitability in Indonesia, with inflation, capital adequacy, and the pandemic period included as control variables. The study addresses the limited empirical evidence on the comparative importance of internal bank-specific factors in explaining profitability among listed banks in an emerging market context. Using balanced panel data from 13 publicly listed banks in Indonesia over the period 2010–2024, this study applies a Random Effects Model with panel-corrected standard errors (PCSE) to address heteroskedasticity and cross-sectional dependence. Banking profitability is measured by return on assets (ROA), operational efficiency is proxied by the operating expenses to operating income ratio (BOPO), and credit risk is measured by non-performing loans (NPL). The results show that operational efficiency is the most dominant determinant of banking profitability, with BOPO having a strong negative and significant effect on ROA. Credit risk also negatively affects profitability, although its relative effect is smaller than operational efficiency. Inflation has a positive and significant effect, while capital adequacy and the pandemic period do not significantly affect profitability. These findings contribute to the banking profitability literature by demonstrating that internal cost efficiency plays a more decisive role than credit risk and crisis-related conditions in sustaining bank profitability. Practically, the study highlights the importance of cost structure optimization, digital process efficiency, and integrated credit risk management in strengthening bank performance and resilience.
Pengaruh Kualitas Pelayanan dan Tarif Pelayanan terhadap Citra Rumah Sakit dan Dampaknya pada Kepuasan Pasien (Survey pada Pasien Rawat Inap dan Rawat Jalan Non Bpjs Poliklinik Penyakit Dalam Rumah Sakit Tipe B di Kabupaten Kota Se-Priangan Timur) Susan Sintia Ramdhani; Jaja Suteja; Popo Suryana
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8014

Abstract

Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan dan tarif pelayanan terhadap citra rumah sakit dan dampaknya pada kepuasan pasien (survey pada pasien Rawat Inap dan Rawat Jalan non BPJS Poliklinik Penyakit Dalam Rumah Sakit Tipe B Di Kabupaten Kota Se-Priangan Timur. Permasalahan penelitian didasari belum optimalnya kualitas pelayanan terutama dalam daya tanggap, tarif pelayanan yang dirasakan mahal, citra rumah sakit belum optimal masih kalah dengan pesaing dan kepuasan pasien belum memuaskan terutama pada pelayanan yang diberikan kurang tepat waktu. Penelitian ini menggunakan pendekatan  kuantitatif  dengan  metode  survei  melalui  kuesioner  yang  disebarkan  kepada 282 responden pasien rawat inap dan rawat jalan non-BPJS. Teknik analisis data menggunakan SEM Lisrel. Hasil penelitian menunjukkan  bahwa  hubungan positif kualitas pelayanan dan tarif pelayanan, pengaruh yang positif dan signifikan baik secara parsial maupun secara simultan, dari Kualitas Pelayanan dan Tarif Pelayanan terhadap Citra Rumah Sakit, dan Kualitas pelayanan, tarif pelayanan dan Citra Rumah Sakit terhadap Kepuasan Pasien Rawat Inap dan Rawat Jalan non BPJS Poliklinik Penyakit Dalam Rumah Sakit Tipe B Di Kabupaten Kota Se-Priangan Timur.  Penelitian  ini  diharapkan  dapat  menjadi bahan pertimbangan manajemen dalam merumuskan strategi peningkatan citra rumah sakit dan kepuasan pasien.
DETERMINANTS OF STOCK PRICES AND THE IMPLICATIONS FOR COMPANY VALUE WITH MODERATION OF COMPANY SIZE (EMPIRICAL STUDY ON COMPANIES LISTED IN LQ INDEX 45) Widya Intan Sari; Jaja Suteja; Mokhamad Anwar
International Journal Multidisciplinary Science Vol. 4 No. 1 (2025): February: International Journal Multidisciplinary Science
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/ijml.v4i1.1932

Abstract

This research is aimed at finding out the determinants of share prices, namely Return On Assets (ROA), Net Profit Margin (NPM), Earning Per Share (EPS), Economic Growth, Exchange Rates and Inflation and their implications for company value which is moderated by company size (Study Empirical on Companies Listed on the LQ 45 Index). The method used is panel data regression using the Eviews program. Using a target population of 45 companies and a sample of 22 companies listed on the LQ 45 Index. Return On Assets (ROA), Net Profit Margin (NPM), Earning Per Share (EPS), Economic Growth, Exchange Rates and Inflation affect share prices respectively by 3.98%, 1.685%, 69.46%, 0.896% , 1.1368%, 0.44%. Together, Return On Assets (ROA), Net Profit Margin (NPM), Earning Per Share (EPS), Economic Growth, Exchange Rates and Inflation affect share prices by 72.59%. Of the six variables, Earning Per Share has a more dominant influence on share prices. This research also concluded that share prices have an effect on company value by 79.91%. The influence of share prices on company value through company size is 82.74%, meaning that company size can moderate share prices on company value.
The Role of Operational Efficiency and Credit Risk in Banking Profitability: Panel Data Evidence from Indonesian Listed Banks (2010-2024) Yeti Rosita; Jaja Suteja; Atang Hermawan; Sugiyanto Sugiyanto
INVEST : Jurnal Inovasi Bisnis dan Akuntansi Vol. 7 No. 1 (2026): INVEST : Jurnal Inovasi Bisnis dan Akuntansi
Publisher : Lembaga Riset dan Inovasi Al-Matani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55583/invest.v7i1.2089

Abstract

This study examines the effects of operational efficiency and credit risk on banking profitability in Indonesia, with inflation, capital adequacy, and the pandemic period included as control variables. The study addresses the limited empirical evidence on the comparative importance of internal bank-specific factors in explaining profitability among listed banks in an emerging market context. Using balanced panel data from 13 publicly listed banks in Indonesia over the period 2010–2024, this study applies a Random Effects Model with panel-corrected standard errors (PCSE) to address heteroskedasticity and cross-sectional dependence. Banking profitability is measured by return on assets (ROA), operational efficiency is proxied by the operating expenses to operating income ratio (BOPO), and credit risk is measured by non-performing loans (NPL). The results show that operational efficiency is the most dominant determinant of banking profitability, with BOPO having a strong negative and significant effect on ROA. Credit risk also negatively affects profitability, although its relative effect is smaller than operational efficiency. Inflation has a positive and significant effect, while capital adequacy and the pandemic period do not significantly affect profitability. These findings contribute to the banking profitability literature by demonstrating that internal cost efficiency plays a more decisive role than credit risk and crisis-related conditions in sustaining bank profitability. Practically, the study highlights the importance of cost structure optimization, digital process efficiency, and integrated credit risk management in strengthening bank performance and resilience.
Profitability Drivers and Firm Value in Indonesian State-Owned Banks: The Moderating Role of Firm Size Herdian Wibawa; Jaja Suteja; Atang Hermawan
Journal of Educational Management Research Vol. 5 No. 4 (2026)
Publisher : Al-Qalam Institue

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61987/jemr.v5i4.2812

Abstract

This study examines the determinants of profitability, the effect of profitability on firm value, and the moderating role of firm size in Indonesian state-owned banks. State-owned banks are strategically important because their financial performance supports intermediation, public confidence, and national economic development. During 2014-2024, these banks faced regulatory change, digitalization, pandemic disruption, credit restructuring, and uneven profitability recovery. This quantitative causal ex-post facto study used secondary data from five state-owned banks listed on the Indonesia Stock Exchange, producing 55 bank-year observations. Panel-data regression and moderated regression analysis were conducted using EViews 13 at a 5% significance level. Liquidity positively affected profitability. Leverage also had a positive effect on profitability. Credit risk significantly reduced profitability and emerged as the most urgent managerial concern. Asset growth positively contributed to profitability. BOPO significantly reduced profitability, confirming the importance of operating efficiency. Profitability significantly increased firm value, while firm size strengthened this relationship as a quasi moderator. These findings emphasize integrated liquidity, funding, credit-risk, growth, and efficiency management. They also provide guidance for managers, regulators, and investors in strengthening sustainable performance and market valuation.
Peningkatan Kapasitas Manajemen Koperasi Untuk Keberlanjutan Bisnis Koperasi Konsumen Taruna Parahyangan, Kelurahan Pasir Endah, Kecamatan Ujung Berung, Kota Bandung Undang Juju; Jaja Suteja; Heru Setiawan; Ratu Hedy Syahidah Budiarti
Jabdimas: Jurnal Pengabdian Masyarakat Vol. 3 No. 2 (2025): Jabdimas: Jurnal Pengabdian Masyarakat
Publisher : Magister Manajemen, Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56457/jabdimas.v3i2.318

Abstract

Koperasi Konsumen Taruna Parahyangan di Kelurahan Pasir Endah, Kota Bandung, merupakan koperasi dengan rekam jejak baik yang menghadapi tantangan signifikan terkait pengelolaan keuangan dan transisi ke sistem koperasi syariah. Permasalahan utama yang dihadapi koperasi ini antara lain tingginya angka kredit macet, lemahnya sistem manajemen risiko, serta keterbatasan pemahaman terhadap prinsip dan implementasi sistem syariah dalam operasional koperasi. Kegiatan Pengabdian kepada Masyarakat (PkM) ini bertujuan meningkatkan kapasitas manajerial koperasi melalui pendekatan partisipatif berupa penyuluhan, pelatihan, edukasi praktis, dan diskusi interaktif bersama seluruh pemangku kepentingan koperasi. Metodologi pelaksanaan terdiri atas analisis kebutuhan mitra, perumusan strategi penguatan kelembagaan, dan simulasi penerapan sistem keuangan syariah secara bertahap. Kegiatan difokuskan pada penguatan aspek tata kelola, penanganan kredit bermasalah, serta pembekalan prinsip dasar ekonomi syariah. Hasil kegiatan menunjukkan adanya peningkatan pemahaman pengurus terhadap manajemen risiko, pengelolaan kredit macet secara sistematis, dan kesiapan awal dalam mengadopsi sistem koperasi berbasis syariah melalui pendekatan hybrid. Selain itu, mitra juga mulai menyusun rencana pembentukan unit syariah internal sebagai langkah strategis menuju transformasi kelembagaan. Secara keseluruhan, kegiatan ini menjadi fondasi penting dalam mendorong koperasi menjadi entitas yang lebih profesional, adaptif terhadap dinamika ekonomi, serta berorientasi pada keberlanjutan berbasis nilai-nilai syariah
The Effect Of Price, Product Quality, And Brand Image On Purchase Decisions And Its Implications On Consumer Loyalty (Survey Of Lcgc Automotive Consumers In Greater Tangerang) Ahmad Nurhadi; Umi Narimawati; Popo Suryana; Sidik Priadana; Jaja Suteja
International Journal of Social Sciences Vol. 2 No. 1 (2026): IJSS: International Journal of Social Sciences
Publisher : STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijss.v2i1.436

Abstract

The Low Cost Green Car(LCGC) automotive industry in Indonesia has experienced significant growth along with the increasing public demand for affordable and environmentally friendly vehicles. Intensifying competition has encouraged manufacturers to better understand the factors influencing consumer behavior, particularly in purchasing decision-making and loyalty formation. This study aims to analyze the effects of price, product quality, and brand image on purchasing decisions and their implications for consumer loyalty in the LCGC automotive market in the Tangerang Raya area. This research employs a quantitative method with a survey approach. Data were collected through questionnaires distributed to LCGC vehicle consumers in Tangerang Raya using purposive sampling techniques. Data analysis was conducted using Structural Equation Modeling (SEM) to examine both direct and indirect relationships among the research variables. The results indicate that price, product quality, and brand image have a positive and significant effect on purchasing decisions. Furthermore, purchasing decisions have a positive and significant impact on consumer loyalty. The findings also reveal that purchasing decisions mediate the relationship between price, product quality, and brand image and consumer loyalty. This study provides managerial implications for LCGC automotive manufacturers and marketers to implement competitive pricing strategies, enhance product quality, and strengthen brand image in order to encourage purchasing decisions and foster sustainable consumer loyalty.
The Influence of Transformational Leadership, Competence, and Career Development on Job Satisfaction and Their Implementation on Employee Performance : (Survey at the State Printing Company of the Republic of Indonesia, Jakarta) Suyatin Suyatin; Azhar Affandi; Hamsinah Hamsinah; Jaja Suteja; Heru Setiawan
International Journal of Social Sciences Vol. 2 No. 1 (2026): IJSS: International Journal of Social Sciences
Publisher : STEBIS Bina Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51805/ijss.v2i1.445

Abstract

This study investigates the impact of transformational leadership, competence, and career development on job satisfaction and employee performance at the State Printing Company of the Republic of Indonesia (PNRI) in Jakarta. The research adopts a quantitative approach with survey methods involving 134 PNRI employees. It explores the relationship between leadership styles, employee competencies, and career development opportunities in shaping job satisfaction, which, in turn, influences employee performance. The findings indicate that transformational leadership does not significantly affect job satisfaction, while competence and career development both positively influence job satisfaction. Furthermore, job satisfaction is found to have a significant and positive effect on employee performance. However, transformational leadership negatively impacts employee performance, suggesting that its application requires more careful management to avoid undermining performance. Competence, surprisingly, shows no direct influence on employee performance, while career development exhibits a positive effect on performance. The results emphasize the need for a stronger focus on career development and job satisfaction to improve employee performance. It also highlights the importance of refining leadership strategies to better align with organizational needs, especially in the face of digital transformation challenges in the printing industry. Recommendations include fostering a supportive leadership style, enhancing employee competencies through continuous training, and establishing clear career pathways to boost job satisfaction and performance at PNRI.
STOCK PRICE DETERMINANTS AND IMPLICATIONS ON COMPANY VALUE (A STUDY OF THE LQ45 STOCK GROUP CONSISTENTLY LISTED ON THE INDONESIA STOCK EXCHANGE 2011-2022) Tahmat Tahmat; Jaja Suteja
Multifinance Vol. 3 No. 2 (2025): Multifinance
Publisher : PT. Altin Riset Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61397/mfc.v3i2.482

Abstract

The study aims to determine the effect of Debt to Equity, Debt to Assets, Return on Equity and Earning Per Share, inflation, BI Rate interest rates, economic growth, rupiah exchange rates and world oil and their effect on stock prices and the effect of stock prices on company value in the LQ45 stock group listed consistently on the Indonesia Stock Exchange in 2011-2022. The method used in the study is the verification method. The sample in this study was 15 companies, selected by purposive sampling method. Data analysis used panel data analysis techniques. In general, this study concludes that internal factors partially: Debt to Equity and Debt to Assets have a negative and significant effect on stock prices, Return on Equity has a positive and significant effect on stock prices, EPS has a positive but not significant effect on stock prices. While external factors partially: Inflation, Interest Rates, World Oil and Dummy Covid-19 have a negative and significant effect on stock prices, Economic Growth and have no effect on stock prices, Rupiah exchange rate has a positive and significant effect on stock prices. Simultaneously, internal and external factors influence stock prices. Then, stock prices have a positive and significant influence on company value.
Co-Authors Abdullah Aji, Yunita Ahmad Nurhadi Andre Suryaningprang Andry Mochamad Ramdan Angel, Mary Annisa Nur Mayasari Ardi Gunardi Arthur Simanjuntak Atang Hermawan Atty Tri Juniarti Azhar Affandi Bambang Setiawan Bambang Setiawan Basuki, Teguh Iman Cartono Cartono Dadang Suwanda Darta, Darta Darta, Darta Dede Yusuf Dewi Aprilia Ningrum Dheni Harmaen Dwi Iin Kahinah EDDY JUSUF Ellen Rusliati Erik Syawal Alghifari Erika Erika Erna Herlinawati Ezra Karamang Faroh, Wahyu Nurul Fatma Lestari Fenny Damayanti Rusmana Fikri, Abdul Fricilia, Frisca Gerinata Ginting Gerinata Ginting Gita Anggia Goh, Thomas Sumarsan Hamsinah Hamsinah Helmi, M. Nurman Herdian Wibawa Heru Setiawan Heru Setiawan Herwani, Aldrin Ida Yayu Nurul Hizqiyah Imam Santoso Jamaludin, Maun Juanim Juanim Karsa, Aldo Hermaya Aditiya Nur Khoiriyah Khoiriyah Khoiriyah Masseni, Masseni Moh. Sidik Priadana Mohammad Sofyan Mokhamad Anwar Mokhamad Anwar, Mokhamad Muhammad Rida Abas Mulyaningrum Mulyaningrum Munawar Asikin Muzaki Muzaki Nanda, Nabila Neni Sumarni Ningrum, Dewi Aprilia Novianti, Herny Nurul Siti Jahidah Patrisius Seran Patrisius Seran, Patrisius Pery Sutisna Popo Suryana Popo Suryana Rachmat Gunawan Rachmawaty Rachmawaty, Rachmawaty Rahmat Heryat Furqon Rani Janisa Auristi Ratna Rintaningrum, Ratna Ratu Hedy Syahidah Budiarti Riani, Dini Riyan Budiantoro Ruwanti Wulandari Sarman, Rohmat Sudirman, M. Iman Sugiyanto Sugiyanto Sugiyanto Sugiyanto Susan Sintia Ramdhani Susanti, Peni Sutiman Sutiman, Sutiman Suyatin Suyatin Sy. Nurul Syobah Syailendra Reza Irwansyah Rezeki Tahmat Tahmat Tedi Setiawan Umi Narimawati Umi Narimawati Undang Juju Uus Toharudin Vicky Dwi Putra Widya Intan Sari Winston Manihuruk Yahya, Adibah Yeti Rosita Yusuf Arifin Yusuf Ibrahim Zaenal Aripin Zulkarnaen, Wandy