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All Journal Asian Social Work Journal Jurnal Pelayanan dan Pengabdian Masyarakat (Pamas) Perspektif Komunikasi; Jurnal Ilmu Komunikasi dan Komunikasi Bisnis Jurnal Komunika Islamika : Jurnal Ilmu Komunikasi dan Kajian Islam Jurnal Sains Riset Jurnal Pengabdian Masyarakat Teknik BASKARA: Journal of Business and Entrepreneurship ABDIMASY: Jurnal Pengabdian dan Pemberdayaan Masyarakat Moestopo International Review on Social, Humanities, and Sciences (MIRSHuS) Jurnal Gramatika: Jurnal Penelitian Pendidikan Bahasa dan Sastra Indonesia Populer: Jurnal Penelitian Mahasiswa Innovative: Journal Of Social Science Research Tuturan: Jurnal Ilmu Komunikasi, Sosial dan Humaniora Kajian Ilmu Sosial Harmoni: Jurnal Ilmu Komunikasi Dan Sosial Jurnal Kajian dan Penelitian Umum JAMAS: Jurnal Abdi Masyarakat Jurnal Pelayanan Hubungan Masyarakat Triwikrama: Jurnal Ilmu Sosial JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah Riwayat: Educational Journal of History and Humanities Antasena: Governance and Innovation Journal Saber: Jurnal Teknik Informatika, Sains dan Ilmu Komunikasi Jurnal Pengabdian Masyarakat dan Riset Pendidikan Anggaran: Jurnal Publikasi Ekonomi dan Akuntansi El-Mujtama: Jurnal Pengabdian Masyarakat Venus: Jurnal Publikasi Rumpun Ilmu Teknik Jurnal Bincang Komunikasi Jurnal Pengabdian ADPIKS Konsensus: Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Journal of Media and Communication HUMANUS : Jurnal Sosiohumaniora Nusantara Jurnal Ekonomi, Manajemen, Akuntansi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Jurnal Ilmu Sosial dan Humaniora
Lilik Sumarni
Universitas Muhammadiyah Jakarta
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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IMPLEMENTASI MANAJEMEN KRISIS OLEH PLAZA INDONESIA DAN PT KERETA API INDONESIA (PERSERO): (Literature Review Kasus Kekerasan terhadap Hewan dan Pelecehan Seksual) Oktaviana, Tiara; Nuriyani, Amelia; Fadya Armani , Ghina; Sumarni, Lilik
Kajian Ilmu Sosial (KAIS) Vol. 6 No. 1 (2025): KAIS : Kajian Ilmu Sosial
Publisher : Universitas Muhammadiyah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24853/kais.6.1.1-8

Abstract

Studi ini melihat bagaimana Plaza Indonesia dan PT Kereta Api Indonesia (PERSERO) menggunakan manajemen krisis untuk menangani dua insiden penting, kekerasan terhadap hewan dan pelecehan seksual. Penelitian ini menunjukkan kesulitan dan peluang yang dihadapi organisasi dalam mengelola reputasi mereka di era internet dengan fokus pada penggunaan media sosial sebagai alat penyebaran informasi. Penelitian ini menemukan bahwa transparansi, respons cepat, dan pemantauan media sosial adalah komponen penting dalam manajemen krisis. Kasus di KRL menunjukkan masalah keselamatan penumpang, terutama perempuan, sedangkan insiden di Plaza Indonesia menunjukkan pentingnya etika dan tanggung jawab sosial. Penelitian ini menekankan bahwa organisasi harus membuat metode komunikasi yang efektif untuk membangun kembali kepercayaan publik dan mempertahankan citra mereka setelah krisis. Organisasi dapat lebih siap untuk menghadapi tantangan komunikasi yang rumit di masa depan dengan memahami dinamika media sosial.
Strategi Negosiasi Efektif di Era Digital melalui Platform Digital Dinda Rizqia Maulana; Annabilla Zahra; Khairatun Hisan; Lilik Sumarni
Konsensus : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi Vol. 1 No. 4 (2024): Agustus : KONSENSUS : Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konsensus.v1i4.284

Abstract

The digital age has revolutionized many aspects of life, including the way we negotiate. Digital platforms such as social media, email and video conferencing have opened up new opportunities to negotiate with parties around the world. However, these changes also present new challenges that require adaptive and innovative negotiation strategies. This research aims to observe and understand the interactions and dynamics of negotiations taking place on digital platforms. Qualitative methods were used to analyze effective negotiation strategies in the digital era through various digital platforms. Data was collected through in-depth interviews with digital platform users, direct observation of the negotiation process on digital platforms, as well as a literacy review of previous research. The results show that negotiations are increasingly turning to online platforms that offer flexibility, wide coverage and easy access to information. However, digital negotiations also face significant challenges such as a lack of non-verbal communication, difficulty in building trust, and potential technological disruptions. To create effective negotiations in the digital age, an adaptive strategy is needed that takes into account the unique characteristics of digital negotiations and helps companies reach mutually beneficial agreements. This strategy includes seven steps outlined by Poerwanto (2014), namely preparation, first contact, assessment, confrontation, conciliation, solution, and post-negotiation.
IMPROVING TECHNICAL TRAINING PERFORMANCE WITH KNOWLEDGE MANAGEMENT PRINCIPLES Taufiqurokhman; Watriningsih; Sumarni, Lilik
Moestopo International Review on Social, Humanities, and Sciences Vol. 3 No. 2 (2023)
Publisher : Universitas prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/mirshus.v3i2.53

Abstract

Programs (EDP) which main purpose is to accelerate learning process for fresh graduate new employees in the first five years of their career. Based on the survey result and the focus group discussion, there are two valid root causes of the problem, which are training planning process quality and training execution quality. The focus group discussion also resulted in business solutions to solve the problem by considering KM Metrics (Participation, Capture and Reuse) including: improve planning process and availability of training information by improving web-based information system, add more Guided Experience (GE) program and utilize IBU Subject Matter Expert (SME) to reduce dependency on overseas instructor as well as to encourage participation, capture and reuse of information within business unit, and using technology for implementing long distance learning (tele-conference training, etc).
Strategi Komunikasi City Branding Kota Tangerang dengan Promosi Wisata Budaya Kali Pasir Sumarni, Lilik; Yuningsih, Siska; Jaya, Herdi Wisman; Hasna, Sofia
Jurnal Komunika Islamika : Jurnal Ilmu Komunikasi dan Kajian Islam Vol 11, No 1 (2024): Januari-Juni
Publisher : Program Studi Komunikasi Penyiaran Islam Fakultas Dakwah dan Komunikasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37064/jki.v11i1.21238

Abstract

Edukasi Kesehatan Santri Pesantren Tahfidzul Quran Pondok Bambu Kabupaten Bogor Sa'diyah, Rika; Kumala Sari, Eva Dwi; ., Nurfadhilah; Anam, Moh. Khoirul; Suwarni, Indah; ., Kurniawan; ., Istiqomah; Sutini, Ai; Sumarni, Lilik; Sofia, Evi; ., Hasnida; Masithoh, Siti; Shofiyah, Siti; Khotimah, Husnul; Ichsan, Ilmi Zajuli
Jurnal Pengabdian ADPIKS Vol 2 No 1 (2024): Vol 2 No 1 Tahun 2024
Publisher : Asosiasi Dosen Peneliti Ilmu Keislaman dan Sosial (ADPIKS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Kegiatan bertujuan membuka ruang diskusi yang aman bagi santri untuk menyampaikan gagasan dan perasaan terkait kesehatan dan proses tumbuh kembang. Metode pelaksanaan edukasi dengan teknik curah pendapat dan diskusi selama 60 menit, dengan peserta 48 santri putra dan putri ditambah 2 pembina. Pengabdian ini diinisiasi oleh Asosiasi Dosen Peneliti Ilmu ke-Islaman dan Sosial (ADPIKS) bermitra dengan Pesantren Tahfidzul Quran Pondok Bambu, Desa Cogreg, Parung, Bogor. Proses edukasi berjalan sangat dinamis dengan interaksi dan partisipasi aktif hampir seluruh peserta. Diskusi membahas tema proses pertumbuhan fisik dan perkembangan santri, perubahan emosi, dan cara mengendalikan perasaan untuk meningkatkan kesehatan mental santri. Pasca kegiatan masih banyak santri yang melanjutkan diskusi, jadi sangat direkomendasikan untuk melaksanakan kegiatan serupa secara periodik agar menjawab keingintahuan santri dan membangun perilaku sehat.
Strategi Public Relations PT Pertamina Dalam Pengelolaan Krisis Komunikasi Pada Kasus Depo Pertamina, Plumpang Puspaningtyas, Raden Roro Nadya; Sumarni, Lilik; Meitana, Nabila Putri; Sulistia, Imelda; Lisnawati, Tamara; Libriyanti, Silvana
HUMANUS : Jurnal Sosiohumaniora Nusantara Vol. 1 No. 2 (2024): HUMANUS (Jurnal Sosiohumaniora Nusantara)
Publisher : Yayasan Pengembangan Dan Pemberdayaan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62180/gmvg5y70

Abstract

The tragedy of the fire that occurred at the Pertamina Plumpang Depot in March 2023 resulted in casualties. This incident claimed lives, caused injuries, and led to facility damage and other losses. The root cause of the fire was attributed to various factors, primarily stemming from the use of petroleum products. In responding to this incident, PT Pertamina implemented a strategy that involved providing health assistance, accommodation, and food. Additionally, the company held a press conference on March 4th, 2023, and issued press releases through Pertamina's official YouTube channel. The objective of this research is to understand how Pertamina's crisis communication management unfolded during the Pertamina Plumpang Depot fire issue. The research employed a qualitative method with descriptive analysis. The findings and discussions in this study indicate that the Plumpang Depot fire crisis did not significantly damage the reputation and credibility of PT Pertamina. This was because the company successfully instilled a positive perception among the public, and Pertamina's Public Relations demonstrated responsiveness in handling the case.
Dialektika Progresif; “One Dimensional Man”, Desublimasi Represif: Kritik Herbert Marcuse Atas Masyarakat Industri Modern Sumarni, Lilik; Seran , Alexander
HUMANUS : Jurnal Sosiohumaniora Nusantara Vol. 1 No. 2 (2024): HUMANUS (Jurnal Sosiohumaniora Nusantara)
Publisher : Yayasan Pengembangan Dan Pemberdayaan Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62180/e64yn883

Abstract

Marcuse’s main idea is that technology and mass consumption have created a social order that makes people "one-dimensional human," losing the ability to think critically and see social alternatives. Marcuse argued that a fundamental change in society was needed to allow the liberation of individuals from the pressures and constraints generated by the capitalist system. The purpose of this paper is to critically explore the dialectic of Herbert Marcuse's approach to the "one-dimensional man" and repressive desublimation. This research method uses a qualitative approach with a critical approach to the study of Herbert Marcuse's thought. The concepts of "repressive sublimation" and "administrated" describe the way modern society directs its natural human impulses into a form regulated and controlled by social and political authorities. Repressive sublimation results in the suppression of self-expression and creativity, while administrated refers to the dominance of bureaucracy and technocracy in managing society. This results in unfreedom and homogenization in society. This study contains Marcuse's biography, looking at the content of his works, contributions to knowledge and communication, and the relevance of Herbert Marcuse's critical thinking to the current context. One Dimensional Man; is used as a spectacular work a narrative created to criticize the irrational and oppressive grand narrative of capitalism with an exploitative power structure through the affirmative dimension, for which Marcuse suggests rebuilding the dimension of negation; Where society again has critical power and is no longer in a state of silence.
Kampanye Humas Komisi Pemilihan Umum (KPU) RI melalui Film Kejarlah Janji di Kota Tangerang Selatan Farrah Saphira; Lilik Sumarni
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 2 No. 2 (2025): April : Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v2i2.246

Abstract

General Elections (Pemilu) are one of the important moments in democratic life in Indonesia. Indonesian elections are a true expression of democracy and a means for the people to declare their sovereignty over the state and government. Elections are based on Pancasila and the 1945 Constitution of the Republic of Indonesia and are held in the Unitary State of the Republic of Indonesia (NKRI) based on the principle of direct, universal, free elections. , confidential, honest and fair Political participation in a democratic country shows that the people fulfill the highest legitimacy of state power (popular sovereignty), this is manifested in the form of participation in democratic political parties (elections) for the welfare of the people. A very interesting group of voters to follow and study Furthermore, novice voters or new voters are voters who are taking part in an election for the first time, especially the millennial generation, who have a crucial role in determining the future direction of the nation. This research aims to explore the understanding and perceptions of novice voters towards the election process, through the film "Kejarlah Janji". This research uses a qualitative approach with data collection techniques through in-depth interviews and analysis of the film "Kejarlah Janji". The research results show that first-time voters tend to have a limited understanding of the election process, but the film "Kejarlah Janji" is able to raise political awareness and motivate them to take part in the election.
Perencanaan Strategis Public Relations Biker Jowo Depok dalam Mempertahankan Brand Image Saputro, Maulana Setyo; Sumarni, Lilik
Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi Vol. 1 No. 4 (2025): November : Dialogika : Jurnal Penelitian Komunikasi dan Sosialisasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/dialogika.v1i4.771

Abstract

Motorcycle communities not only function as a platform for hobbies but also as a medium for shaping identity and image within society. In this context, the role of Public Relations is crucial in maintaining reputation and building positive relationships with the public. A strong brand image helps the community sustain its existence while countering the negative stigma often associated with motorcycle groups. This study aims to explore and analyze the Public Relations planning of Biker Jowo Depok in maintaining its brand image, using the RPACE model (Research, Planning, Action and Communication, Evaluation) by Cutlip & Center (2017). The theoretical framework of this research refers to the concept of Public Relations planning by Cutlip & Center. The method used is qualitative descriptive, with data collection techniques including in-depth interviews, secondary data from the website and Instagram, as well as documentation. Data validity was tested through source triangulation involving the public and community members. The results show that Biker Jowo Depok implements all four dimensions of Public Relations planning according to the RPACE model. The community utilizes social media and various offline activities to build a positive image based on Javanese cultural values, such as togetherness (guyub), social awareness (tanggap), and cultural preservation (nguri-uri). Evaluation is carried out periodically through social media engagement analysis and feedback from members. The main challenges faced include negative stereotypes toward motorcycle communities and competition with other groups. However, through adaptive and collaborative Public Relations strategies, Biker Jowo Depok has succeeded in maintaining its image as a professional, culturally-rooted, and socially conscious community.
Implementasi Strategi Media Relations Dinas Sosial Kota Tangerang Selatan dalam Penyebaran Informasi Publik melalui Portal Berita Online Shela Amelia Akhap; Lilik Sumarni; Nani Nurani Muksin
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 3 No. 1 (2026): Januari: Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v3i1.864

Abstract

This study is motivated by the crucial role of government public relations in managing effective communication in the digital era, particularly through cooperation with online media to ensure public information is delivered widely, accurately, and credibly. The research aims to analyze the implementation of media relations strategies carried out by the Public Relations Office of the South Tangerang City Social Service, focusing on three main aspects: managing media relations, developing information dissemination strategies, and building cooperative networks with online media. This study employs a qualitative approach using descriptive methods, with data collected through in-depth interviews and documentation. The theoretical framework is based on Yosal Iriantara’s (2019) media relations strategy, which emphasizes relationship management, communication strategies, and network development. The findings indicate that media relations are implemented through formal and informal communication, openness to media needs, the preparation of informative and community-oriented content, and continuous formal and informal collaboration with online media. Overall, the implementation of media relations strategies contributes to building a positive institutional image and enhancing public trust, although challenges remain, including limited advertorial budgets and human resource constraints.
Co-Authors ., Istiqomah Abdul Hadi Abdul Hadi Adhara Putri Prasanty Ahmadhio Annuri Pratama Ai Sutini, Ai Alexander Seran Alhani, Himas Alief Rahman Juliansyah Amalia, Gizka Nurizki Aminah Swarnawati Anam, Moh. Khoirul Ananda Devina Putri Andi M. Faisal Bakti Annabilla Zahra Annisa Alfannafiisah Annisa Putri Larasati Asep Setiawan Ayu Wulandari, Yukarie Azzahra Alamsyah Bunga Maulida Chalifa Al Firza Cindy Meilany Putri Daniel Handoko Desart Puto, Abdur Rauf Dewi Suryaningsih Dina Nurdiana Dinda Rizqia Maulana Duvalio Adnan Zordi Eko Hari Purwanto Endang Rudiatin Endang Sulastri Fadya Armani , Ghina Faisal, Arief Rafi Farrah Saphira Ferosa Betas, Dieki Fina Abiyya Agustin Mubarokah Firdaus Firdaus Firmansyah, Khalid Fitria Rosmi Harmonis Harmonis Hasna, Sofia Hasnida Hawa Arofah Qudsy Hawa Arofah Qusdy Herdi Wisman Jaya Hidayah, Hanifah Ulfa Tri Hidayat, Sri Ida Rusmawati Ilmi Zajuli Ichsan Jaya, Herdi Wisman Jaya, Herdi Wisman Kesya Melika Khairatun Hisan KN, Jamiati Kumala Sari, Eva Dwi Kurniawan . Lailani Octavia Rahmadhani Lestari, Mas roro Diah Wahyu Libriyanti, Silvana Lisnawati, Tamara Maura Azzakiyah Basya Maya Puspita Dewi Meitana, Nabila Putri Mohammad Syahrul Ihsan Muhammad Gatot Hertanto Saputra Nani Nurani Muksin Nur Azel Rizki Syabani NUR HAMIDAH Nurfadhilah . Nurhikmah Nurhikmah Nuriyani, Amelia Oktaviana, Tiara Puspaningtyas, Raden Roro Nadya Putra, Andhika Prasetya Tamtama Putri Ananda Putri, Ananda Devina Putri, Tarisya Utami Qurrotaini, Lativa R Evi Sovia Rachmadina, Nadira Ratri Ariatmi Nugrahani Ridho Yazhid Ridzki Rinanto Sigit Risca Amilya Robina, Naila Magda Rohman, Abd. Sa'diyah, Rika Salsabila Salsabila Salsabila Salsadilla Evrita Saputro, Maulana Setyo Setyawati, Novita Shela Amelia Akhap Siena Gita Rahman Siska Yuningsih Siswahyudianto Siti Masithoh Siti Shofiyah Sulistia, Imelda Suwarni, Indah Swarnawati, Aminah Syamsudin Abdullah, Syamsudin Tarzani, Tarzani Taufiqurokhman Taufiqurokhman Tjiptojuwono, Eko Tsaqif, Gattan Qilabi Vivi Alayda Rahmat Watriningsih Widya Maulya Winda Dwi Astuti Zebua Wisman Jaya, Herdi Yukarie Ayu Wulandari Zalfa Putri Salsabila