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THE INFLUENCE OF SERVICE DIGITALIZATION AND TECHNOLOGY COMPETENCY ON EMPLOYEE PERFORMANCE THROUGH EMPLOYEE ADAPTABILITY AT BANK BRI SAMARINDA GAJAH MADA BRANCH Ariani; Irsan Tricahyadinata; Wirasmi Wardhani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

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Abstract

Digital transformation in the banking sector requires employees not only to operate technology-based service systems, but also to adjust their work behavior quickly, flexibly, and productively. This study aims to analyze the influence of service digitalization and technology competence on employee performance and to examine the mediating role of employee adaptability at Bank BRI Samarinda Gajah Mada Branch. This research employed a quantitative explanatory design. The research population consisted of all 149 employees at Bank BRI Samarinda Gajah Mada Branch; therefore, a census or saturated sampling technique was applied. Data were collected using a Likert-scale questionnaire and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that service digitalization has a positive and significant effect on employee adaptability and employee performance. Technology competence also has a positive and significant effect on employee adaptability and employee performance. Furthermore, employee adaptability positively and significantly affects employee performance and partially mediates the effect of service digitalization and technology competence on employee performance. These findings confirm that successful banking digital transformation depends not only on technological infrastructure, but also on employees' readiness to adapt to changing work processes. This study recommends strengthening technology training, change-management support, and an adaptive work culture to ensure that service digitalization translates into sustainable performance improvement.
HUMAN CENTRIC DIGITAL TRANSFORMATION IN SMES: THE ROLE OF DIGITAL COMPETENCE , EMPOWERMENT PSYCHOLOGY AND LEADERSHIP TO WORKFORCE ADAPTABILITY Ahyani Ridzky Ramadhan; Irsan Tricahyadinata; Wirasmi Wardhani
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 3 (2026): June
Publisher : CV. Radja Publika

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Abstract

Digital transformation demands improvement adaptability power work , especially in business small and medium enterprises (SMEs) that have limitations source power . Research This aim test influence digital competence and empowerment psychological to adaptability employees , with consider role moderation characteristics owner business . Using approach quantitative explanatory , data obtained of 334 respondents from the SME sector culinary and analyzed using Structural Equation Modeling – Partial Least Squares (SEM-PLS). The results show that digital competence and empowerment psychological influential positive significant to adaptability , with empowerment psychological as the most dominant determinant . In addition , the characteristics owner proven strengthen second connection the findings . This confirm that adaptability power Work No only determined by capability technical , but also by conditions psychological and contextual leadership . Research This contribute with integrate dynamic capability perspective , Self-Determination Theory, and deep leadership explain adaptability in the context of SMEs, as well as expand human-centric approach in studies digital transformation.
EMPLOYEE ENGAGEMENT AS A STRATEGIC MECHANISM LINKING SAFETY CULTURE AND DIGITAL TRANSFORMATION TO SUSTAINABLE PERFORMANCE IN INDONESIAN COAL MINING Joni Pratikno; Irsan Tricahyadinata; Saida Zainurossalamia ZA
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 6 No. 5 (2026): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.22021610

Abstract

Purpose - This study examines how safety culture and digital transformation shape employee engagement and sustainable performance in a high-risk coal mining context. It also investigates whether employee engagement mediates the effects of safety culture and digital transformation on sustainable performance. Design/methodology/approach - A quantitative explanatory design was used. Survey data were collected from 204 employees of PT Indominco Mandiri Bontang, Indonesia, selected from a population of 422 employees using proportionate stratified random sampling. The research model was tested with partial least squares structural equation modelling (PLS-SEM) using SmartPLS 4.0. The measurement model was assessed through outer loadings, Cronbach's alpha, composite reliability, average variance extracted, and Fornell-Larcker discriminant validity. The structural model was evaluated through R-square, f-square, path coefficients, and bootstrapped indirect effects. Findings - Safety culture has significant positive effects on employee engagement and sustainable performance. Digital transformation also has significant positive effects on employee engagement and sustainable performance. Employee engagement significantly improves sustainable performance and partially mediates both the safety culture-sustainable performance and digital transformation-sustainable performance relationships. The model explains 53.1% of the variance in employee engagement and 65.0% of the variance in sustainable performance. Originality/value - The study contributes to human resource management, safety management, and digital transformation literature by showing that sustainable performance in mining is not generated solely by safety systems or digital technologies, but by the ability of organizations to convert those resources into employee engagement. The findings extend the job demands-resources, social exchange, and resource-based perspectives to an under-researched Indonesian coal mining setting.
LOCUS OF CONTROL AND CIVIL SERVANT PERFORMANCE: THE MEDIATING ROLE OF WORK RESILIENCE Sahrun Asis; Irsan Tricahyadinata; Dwi Martiyanti
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 1 (2026): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19480542

Abstract

This study examines the role of work resilience as a mediating mechanism in the relationship between locus of control and civil servant performance in a highly regulated public organization in Indonesia. Drawing on the resource-based view and job demands-resources theory, this study positions locus of control as an upstream psychological resource that is converted into performance through adaptive capabilities. Data were collected from civil servants at the Samarinda Class I Harbormaster and Port Authority Office and analyzed using partial least squares structural equation modeling (PLS-SEM). The results indicate that the locus of control significantly influences performance and strongly shapes work resilience, which subsequently improves performance. The significant indirect effect confirmed that resilience served as the primary transmission mechanism. These findings extend work control theory by emphasizing the importance of adaptive capabilities in explaining public sector performance and offer managerial implications based on strengthening work control and organizational resilience.
ORGANIZATIONAL SUPPORT AND INNOVATION CULTURE AS DRIVERS OF JOB SATISFACTION AND EMPLOYEE PERFORMANCE IN INAPORTNET UTILIZATION Maria Sampe; Irsan Tricahyadinata; Heni Rahayu Rahmawati
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 1 (2026): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19482884

Abstract

Global public sector digital transformation emphasizes that the success of technology-based systems is determined not only by infrastructure readiness but also by organizational factors and employee psychological conditions. The current literature shows inconsistencies in explaining how organizational support and innovation culture translate into digital performance, particularly in the context of highly regulated bureaucracies. This study aims to integratively examine the influence of organizational support and innovation culture on employee job satisfaction and performance in the use of Inaportnet at KSOP Class I, Samarinda. A quantitative explanatory approach was used with a census method on 54 employees and analyzed using partial least squares (PLS)-based SEM. The results indicate that organizational support and innovation culture significantly affect job satisfaction and performance, with job satisfaction acting as the main mediator. Theoretically, this study integrates social exchange theory and dynamic capabilities in the context of public sector digital transformation. The novelty of this study lies in the confirmation of psychological mediation mechanisms in a high-risk port organization, which tests the limits of the theory's application to digital bureaucracy.
THE IMPACT OF TECHNOSTRESS AND ORGANIZATIONAL SUPPORT ON EMPLOYEE WELL BEING: EXAMINING BURNOUT AS A MEDIATOR Nasra; Irsan Tricahyadinata; Saida Zainurossalamia ZA
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 6 No. 1 (2026): February
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.19483100

Abstract

This study analyzes the influence of technostress and organizational support on employee well-being, with burnout as a mediating mechanism in public sector digital bureaucracy. Digital transformation in local government performance systems creates technological demands that can drain employees' psychological resources. Based on the integration of JD-R theory and Perceived Organizational Support theory, this quantitative study used an SEM PLS approach on 57 employees. The results show that technostress directly increases burnout and decreases well-being, whereas organizational support effectively suppresses burnout but does not have a significant direct effect on well-being. Burnout decreases well-being but does not significantly mediate all tested relationships. These findings extend the theory by showing that in the context of a control-oriented digital bureaucracy, technological stress can directly decrease well-being without the accumulation of chronic fatigue. The theoretical and policy implications emphasize the importance of adaptive and resource-oriented digital design.
Transformasi Digital Dalam Pendidikan Tinggi: Peran Pelatihan Digital Dalam Meningkatkan Kompetensi Dan Kinerja Tenaga Kependidikan: Muhammad Sarifudin; Siti Maria; Dwi Martiyanti; Irsan Tricahyadinata
DIALEKTIKA: Jurnal Ekonomi dan Ilmu Sosial Vol 10 No 2 (2025): Dialektika: Jurnal Ekonomi dan Ilmu Sosial
Publisher : Prodi Manajemen Fakultas Ekonomi dan Bisnis Universitas Islam Raden Rahmat Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36636/dialektika.v10i2.6810

Abstract

Digital transformation in higher education requires administrative staff to have sufficient digital competence to enhance efficiency, productivity, and service quality. This study examines the effect of digital training on staff performance, both directly and through digital competence as a mediating variable. A quantitative method was employed using Structural Equation Modeling (SEM) with Partial Least Squares (PLS). Results indicate that digital training positively and significantly affects staff performance. Digital competence also mediates the relationship between digital training and performance. The outer model confirms all indicators are valid and reliable, while the inner model shows strong variable relationships. These findings support previous research on the importance of digital competence in improving performance. The study emphasizes the need for continuous, needs-based digital training to support digital transformation and strengthen the effectiveness and competitiveness of administrative staff in higher education.
NAVIGATING COMPLEXITY: THE MODERATING ROLE OF JOB COMPLEXITY IN ENHANCING NURSE PERFORMANCE THROUGH JOB RESOURCES AND ENGAGEMENT Zubaidah Z; Irsan Tricahyadinata; Irwan Gani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 11 (2025): OCTOBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i11.1296

Abstract

In the dynamic healthcare environment, nurse performance plays a pivotal role in ensuring high-quality service delivery. However, work pressure, administrative burdens, and rising public expectations pose significant challenges. This study investigated how job resources influence nurse performance, as mediated by work engagement and moderated by job complexity. Drawing on the Job Demands–Resources (JD-R) model, this study employed a quantitative, cross-sectional survey involving 174 nurses in private hospitals in East Kalimantan, Indonesia. Using partial least squares structural equation modelling (SEM-PLS), this study confirms that job resources significantly enhance both work engagement and performance, with engagement serving as a key mediator. Interestingly, job complexity did not significantly moderate the relationship between job resources, engagement, and performance. These findings suggest that supportive work environments remain critical, even in standardised healthcare settings, and that job complexity may not universally enhance motivational dynamics. This study contributes to the literature by extending the JD-R model to a developing country context and informing hospital HR policies on resource investment strategies.
ORGANIZATIONAL SUPPORT AND COLLABORATIVE CLIMATE AS PREDICTORS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR: THE MEDIATING ROLE OF AFFECTIVE COMMITMENT IN THE INDONESIAN PUBLIC SECTOR Sulis Setiawan; Irsan Tricahyadinata; Sri Wahyuni
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 11 (2025): OCTOBER
Publisher : RADJA PUBLIKA

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Abstract

In the current organizational landscape, organizational citizenship behavior (OCB) represents an essential driver of performance and innovation within the public sector. Employees’ willingness to perform beyond formal job duties often depends on how supported and valued they feel, as well as the degree of collaboration that characterizes their workplace. However, empirical evidence remains limited regarding how these contextual factors jointly enhance OCB through affective commitment, particularly in public institutions of developing regions. This study explores the mediating role of affective commitment in the relationship between perceived organizational support, collaborative climate, and OCB among civil servants in East Kalimantan, Indonesia. Using a quantitative explanatory approach and the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method with SmartPLS 4, data from 168 respondents were analyzed. The results indicate that supportive and collaborative work environments significantly strengthen OCB both directly and indirectly through affective commitment, emphasizing the importance of emotional attachment, empathy, and teamwork in fostering voluntary and constructive employee behavior.
FROM GREEN RECRUITMENT TO HIGH PERFORMANCE: A MEDIATED MODEL OF SUSTAINABLE HRM IN ECOTOURISM DESTINATIONS Muhammad Faisal; Irsan Tricahyadinata; Wirasmi Wardhani
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 11 (2025): OCTOBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i11.1298

Abstract

The growing emphasis on environmental sustainability in the tourism sector has accelerated the adoption of Green Human Resource Management (GHRM) practices. This study investigates the effect of green recruitment and development on employee performance, with job satisfaction as a mediating variable, within the context of ecotourism destinations in East Kalimantan, Indonesia. The primary objective is to examine how environmentally oriented HR strategies contribute to improving employee outcomes in sustainable tourism settings. A quantitative approach was employed using Structural Equation Modeling (SEM) to analyze data collected from 355 employees through structured surveys. The results revealed that both green recruitment and green development significantly influence employee performance, both directly and indirectly, through enhanced job satisfaction. Notably, green development exerted the strongest influence on job satisfaction, affirming its role in building a committed and high-performing workforce. These findings offer theoretical contributions to the development of GHRM frameworks by validating job satisfaction as a key psychological pathway. Practically, this study highlights the importance of embedding sustainability values in HR practices to strengthen organizational performance in nature-based tourism enterprises.
Co-Authors Abdul Rauf Alwi Ade Amrisal Anshar Ade Bukti Ramadhan Ade Saputri Ahyani Ridzky Ramadhan Aini, Hekti Nur Akbar, Syahrizal Fitrian Alexander Sampeliling Alma Argriphi Ardhia Pramesti Wijaya Alpiani, Kiki Alwi, Abdul Rauf Alya Syarah Amalia Nur Andi Nursyahriana Anisa Rahmawati Annisa Puteri, Sarah Shevi Aprilia, Nikita Apriliyani, Risma Dwi Aprillianto, Windi Dwi Ardi Paminto Ariani Arif Setiawan Arif Setiawan Arisona Chony Ronaldy Arvita Rachmawaty AS, Dirga Lestari Asnawati Asnawati Asnawati Asnawati Boyke Rorimpandey Boyke Rorimpandey Dara Fahriza Arinie Deddy Sumarna Denny Christyanto, Frederikus Dewi Vibrayanti Dharma, Bayu Dwi Dintika, Amalia Fitriani Dio Caisar Darma Dirga Lestari Djoko Setyadi Dwi Martiyanti Ekinda Famelia Prisca Elianita Elianita Elsanita Vera Dilla Endang Sawitri Endang Sawitri Erwin Setiawan, Erwin Fakhrowan, Rizki Farah Fakhirah Salasiwa Felisitas Defung Feni Setiasih Gusti Noorlitaria Achmad Hadjat, Michael Hamdi Mayulu Hamdi Mayulu Hanif Taqiuddin Heksarini, Ariesta Hekti Nur Aini Heni Rahayu Rahmawati HERRY RAMADHANI Hidayati Tetra Ike Purnamasari Indah Oktafia Indrayani, Tri Irma Amrianti Nasir Irwan Gani Irwansyah Isma, Said Muhammad Jiuhardi Jiuhardi Joni Pratikno Justina Ade Judiarni Kadafi, M. Amin Khairon, Muhammad Khusnul Sugiarto Kiki Alpiani Lestari A.S, Dirga Mardewi, Shinta Maria Sampe Marry Christiyanto Matande, Yudea Melisa Melisa Merissa Rizki Arviana Bachri Michael Hadjat Michael Michael Muhamad Haddad Alwi Muhammad Amin Kadafi Muhammad Amin Kadafi Muhammad Faisal Muhammad Novas Clinton Muhammad Sarifudin Mutiara Kartika Dewi Nabila, Zulfah Marwa Nadya Karina Ayu Sandra Nadya Natasya Ghaida Nasra Nazaruddin Hasbi Nelly Rosita Nico Ananda Rizky Nidia Maharani Putri Ningrum, Risma Nita Rahmi Iswariadi Nora Idiawati Novia Ulfa Wahid Nur, Amalia Nurmawati Nurmawati Nurmawati Nurmawati Nursyahriana, Andi Ories Maihesa Pipit Juwita Nengsih Prisca, Ekinda Famelia Prisna Marina Purwinahyu Purwinahyu Rachmawaty, Arvita Rahmawati Rahmawati Rahmawati, Rahmawati Rana Kirana Regina Puspa Fatma Rina Kusharyanti Riska Aprylia Rizki Fakhrowan Rizki Yuliana Rizky Yudaruddin Rizky, Nico Ananda Robiansyah, Robiansyah Ronaldy, Arisona Chony Rosy Amalia Putri Rosy, Yuniar Fita Sahrun Asis Saida Zainurossalamia Zainal Arifin, Saida Zainurossalamia Salasiwa, Farah Fakhirah Salsabhila Sampeliling, Alexander Samuel Samuel Sandya, Aulia Rizkynita Santi, Ira Nofika Sarah Sasca Hisana Sari, Windi Puspita Shinta Mardewi Shinta Mardewi Simatupang, Lukas Binar Siti Hasmah Siti Maria Siti Maria SITI MARIAM Siti Mariam siti rahmah Sri Kumoro Mariniharsi Sri Mintarti Sri Utama Sari Sri Wahyuni Sri Wahyuni Sukisno Selamet Riadi Sulis Setiawan SUTOMO MANDALA PUTRA Syahrizal Fitrian Akbar Syarifah Hudayah Syarifah Librainieka Zhaina Rajulia Taqiuddin, Hanif Taufan Purwokusumaning Daru, Taufan Purwokusumaning Teddy Chandra Wa Rusiani Wati Wati Wijaya, Alma Argriphi Ardhia Pramesti Windi Dwi Aprillianto Wirasmi Wardhani Wirasmi Wardhani Yonathan Pongtuluran Yonathan Pongtuluran Yonathan Pongtuluran Yudha Atmoko Yusriana Adnan ZA, Saida Zainurossalamia Zainal Ilmi Zainal Ilmi Zainal Ilmi Zubaidah Z Zulfah Marwa Nabila