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All Journal Industrial and Systems Engineering Assessment Journal (INASEA) REKAYASA Jurnal Manajemen & Supervisi Pendidikan Jurnal Penelitian Pendidikan IPA (JPPIPA) EKONOMIS : Journal of Economics and Business JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) J-SAKTI (Jurnal Sains Komputer dan Informatika) Journal of Humanities and Social Studies Aptisi Transactions on Technopreneurship (ATT) Jurnal Muara Ilmu Ekonomi dan Bisnis International Journal of Financial, Accounting, and Management Dinasti International Journal of Education Management and Social Science International Journal of Economics Development Research (IJEDR) MAGMA : JURNAL MAGISTER MANAJEMEN Jurnal Filsafat Indonesia Journal of Industrial Engineering & Management Research (JIEMAR) INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) International Journal of Social and Management Studies (IJOSMAS) Feedforward: Journal of Human Resource J-SAKTI (Jurnal Sains Komputer dan Informatika) International Journal of Multidisciplinary Research and Literature (IJOMRAL) Formosa Journal of Science and Technology (FJST) Journal of Management, Accounting, General Finance and International Economic Issues (MARGINAL) Universal Journal of Science and Technology Mamangan Social Science Journal Asian Journal of Social and Humanities Jurnal Pembelajaran dan Riset Pendidikan eJEBA
Martinus Tukiran
Magna Transforma Consulting Group
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THE SERVQUAL MODEL THAT AFFECT PATIENT SATISFACTION AT A DARYO DENTAL SPECIALIST CLINIC Daryono, Daryono; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 1 (2024): February 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i1.384

Abstract

The problem of increasing patient visits in a dental clinic is that currently researchers want to learn about the services provided to patients. Daryo Dental Clinic, Jakarta is a concept founded by Drg. Daryono. With this clinic, the community can be provided with dental services so that patient satisfaction becomes a priority. This research was conducted at the Daryo Dental Specialist Clinic using Quantitative methodology is used in this research. SPSS is used to analyze the collected questionnaires to 70 patient respondents as selected patients who were over 17 years old and were patients who had been registered as old patients. The aim of the research is to find out: 1) To find out the suitability of patient satisfaction variables which have a significant influence on services at the Daryo Dental clinic. 2) To find out the most dominant variables in influencing patient satisfaction. This research uses a questionnaire consisting of 5 dimensions and 29 indicator which will be analyzed statistical product and service solution (SPSS) 24.00 program. The results of the research show that the factors that are important and immediately from the SPSS output results, a correlation coefficient (r) value of 0.903 is obtained, which means that this occurs. There is a very strong relationship between tangibility variables (X1), empathy (X2), reliability (X3), responsiveness (X4) and assurance (X5) on the patient satisfaction variable (Y).
The Electronic Word-of-Mouth (e-WOM) Research: A Scope of Literature Review Susilowati, Isnurrini Hidayat; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 2 (2024): April 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i2.386

Abstract

There has been a lot of research on word of mouth. The findings show that research on e-WOM has grown in terms of publications. This research was conducted with the aim of (1) what is the cumulative growth trend of publications about electronic Word Of Mouth (e-WOM) from 2020 - 2023. (2)how are publications about electronic Word Of Mouth (e-WOM) according to geography (3) what is the research approach and focus research related to e-WOM. The method used was a scope of literature review and after selection it resulted in 13 papers. The results of this research are that there is an increasing trend in publications in the Journal of Business Research and the Journal of Retailing and Consumer Services from 2020 until 2023. The research was conducted in eight countries. In the research approach there were seven papers with a quantitative approach and six mixed methods papers. For the research focus in relation to e-WOM, in the first to sixth papers, e-WOM is the dependent variable which is influenced by other variables. Meanwhile, in other papers, e-WOM is used as a source of information, both positive and negative. Recommendations for publication for Indonesia using a mixed method research approach.
Customer Satisfaction in The Hospitallity Sector: a Narrative Literature Review Widiyanti, Wiwik; Tukiran, Martinus; Rani; Syahrir
International Journal of Social and Management Studies Vol. 5 No. 2 (2024): April 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i2.388

Abstract

The research aims to create a narrative literature review with the title Customer satisfaction in the hospitality sector, in particular in the area of hotels, restaurants, and online travel agencies. The research uses three journals as data sources, namely: (1) a journal on customer satisfaction with hotels based on analysis of reviews generated by consumers; (2) a journal on factors that influence customer satisfaction in the restaurant business based on empirical studies from Bangladesh; and (3) a journal on the factors that affect customer content from online travel agencies in India. The study has two research questions, namely: (1) What are the customer satisfaction factors in hospitality? (2) Are there differences in customer satisfaction in the areas of hotels, restaurants, and online travel agencies? The results of this study show that: (1) customer satisfaction factors in hospitality include intrinsic and extrinsic factors that have a different impact depending on the type and level of product or service offered; and (2) there are differences in customer satisfaction in the areas of hotels, restaurants, and online travel agencies caused by different characteristics, expectations, and preferences of customers in each area. This research provides some recommendations to hospitality entrepreneurs on how to identify factors that affect customer satisfaction and adapt them to market conditions and segmentation.
Strategi Adaptasi Organisasi dalam Menghadapi Tantangan Pandemi Covid-19 terhadap Praktik Sumber Daya Manusia: Analisis dari Konteks Global Rahmawati; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): June 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.400

Abstract

This article discusses organizational adaptation strategies in facing the challenges of the COVID-19 pandemic on human resource practices. Against the backdrop of ongoing digital transformation in the workplace, this research aims to identify the strategies needed by organizations and human resource managers to overcome the impact of the COVID-19 pandemic. The research method used is a systematic literature review approach, involving identification, evaluation and synthesis of existing research studies. The results of the discussion show that the COVID-19 pandemic has encouraged organizations to adopt virtual human resource development strategies, reskilling and upskilling, as well as anticipating digital transformation in the workplace. In conclusion, strategic adaptation, attention to employee welfare, and accelerated technology adoption are the keys to facing the challenges the COVID-19 pandemic poses to human resource practices.
Literature Review: Teacher Innovativeness in Learning in the Digital Era Gresinta, Efri; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): June 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.401

Abstract

Teachers play an important role in education because the teacher's character determines educational progress. To implement this, teacher innovation is needed which has a positive impact on the quality of education in learning in the digital era. This research is a qualitative descriptive study using the Systematic Literature Review (SLR) method, the aim is to analyze teacher innovation in learning in the digital era. In this research, the author uses literature sources that are relevant to the research such as articles, journals and documents. The results of the review of several articles show that teachers carry out various innovations in learning, namely by implementing a Smart Learning Project using digital-based applications and platforms, implementing games-based learning education or DGBL (Digital Games Based Learning) which can increase learning motivation. students, teachers can manage the class well, and the material and assignments are more challenging and varied. Teachers who have good self-confidence in using digital technology report that students' cognitive abilities become more active and the material presented becomes more interesting.
Digital Leadership and Digital Transformation: Systematic Literature Review Alawiah, Enok Tuti; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): June 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.410

Abstract

This article aims to conduct a systematic review of Digital Leadership and Digital Transformation in Education. The search was conducted for publications in the period 2020-2024 and found 81 articles which were then filtered into 12 articles. The research framework uses PRISMA. The purpose of the study is to identify digital leadership and digital transformation practices in organizations and the field of Education and to find out the development of digital leadership and digital transformation research in organizations and the field of education. This study provides an overview of digital transformation and digital leadership practices in the field of Organizations and Education and the development of research related to digital leadership and digital transformation practices in organizations and the field of Education. The focus of the study is also diverse and reveals many facts about Digital Leadership and Digital Transformation, especially in the field of Organizations and Education.
Menelusuri Dunia Pelayanan Kesehatan dalam Budaya Organisasi: Systematic Literature Review Suyatno, Endi; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): June 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.411

Abstract

The amount of employee involvement in implementing values ​​and assumptions is part of the strength of an organizational culture so that organizational culture can be used as a competitive advantage that is more difficult for other organizations to imitate because success in the organization is greatly influenced by employee performance. Therefore, it is very important to carry out continuous learning in order to form a good culture for the organization. Organizational culture is important in understanding the behavior of people in organizations when managing external demands and internal social change. There has been an increasing push to understand and address organizational culture and try to change it where optimal health performance is hindered. Less attention has been paid to the health care environment and how it can influence individual and organizational outcomes. Before attempting to implement a redesign or new health care reform, it is important to be aware of what characterizes their organizational culture. This research aims to assess the extent of the role of organizational culture in influencing health services. Methods: Searches were conducted in the Emerald, Ebsco-Host, Google Scholar, PubMed and Science-Direct databases for the time period 2008-2018. The research question guiding this review was posed as: “How is it important to study organizational culture in health care settings”. Studies that did not meet the predetermined criteria were excluded, while those that met the inclusion criteria were listed and reviewed further. Twenty-one articles were included in the final analysis of this study. Results: Diverse health care settings were represented in the study. Twenty-one articles were included in the final analysis of this study. Among the relevant studies, 17 were research articles; 12 were quantitative studies, 2 were qualitative, one was a mixed methods study and 2 were articles on the design of organizational culture measurement tools. Conclusion: Excellence in health care delivery is associated with a positive value system delivered through a multidisciplinary team approach and the use of strategic engagement, the most important influence of organizational culture for optimal efficiency in the delivery of quality care. The future use of this organizational culture assessment is in health care studies that seek to understand the health care system in depth and its influence on clinical performance, which will play an important role in achieving planned targets.
Strategy to Increase Talent Retention by Using Gamification and a Holistic Approach in Increasing Talent Retention and Employee Engagement: A Systematic Literature Review Yuhelmis; Tukiran, Martinus; Yusnita, Nancy; Sunaryo, Widodo; Hidayat, Yayan
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): June 2024
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.418

Abstract

Employee retention is an important issue for organizations in various industries. The ability to retain skilled employees is critical to maintaining organizational performance, competitiveness, and sustainable growth. This systematic literature review aims to synthesize findings from various leading international journals to provide a comprehensive understanding of the factors that influence employee retention and the strategies that can be used to improve it. Talent is considered as the potential or ability of different individuals to implement organizational growth strategies and is a term that is widely discussed in the contemporary era. When handled well, talented human resources encourage organizational efforts to implement growth strategies thereby providing sustainability for the organization and encouraging economic growth. . This research uses Preferred Reporting Items for Systematic Reviews. Data was obtained from online databases, namely JSTOR, AOS-Strategi and Inovasi, John Wiley and Sons Inc, Emerald Publishing, Interscalene Publishers, SAGE Publications, University of Minnesota, Technical Publishing, Technical University of Liberec, Routledge. 65 articles were obtained. By using the keyword search "talent retention and talent management". Design/methodology/approach: This is a literature review with data from the scientific database Scopus. We found 65 results from 2006 to 2024. After removing duplicates and other search fields, we were left with 30 final documents. The analysis results obtained Talent management and talent retention should be seen as strategic business priorities and for this reason, organizations are ready to invest in the careers of these employees to increase organizational commitment. Organizations strive to retain employees by creating an engaging and enjoyable work environment, as well as implementing diverse employee retention policies to increase job satisfaction and reduce the high costs of recruiting new employees. Findings: This study provides evidence that sustainable practices in the workplace improve employee well-being and reduce environmental pollution, while providing benefits to corporate survival. Research limitations/implications: The use of other database sources besides Scopus and Web of Science can provide additional results. Practical implications: This study highlights the need for organizations to develop sustainable HRM practices to minimize negative impacts on employee well-being and capitalize on savings generated through sustainable initiatives. These findings can contribute to better corporate practices and further research development in this area. To understand strategies for increasing talent retention using gamification and a holistic approach, each of these concepts and how they can be applied in the context of increasing employee engagement and retention.  
Pengaruh Disiplin Kerja dan Efikasi Diri terhadap Kinerja Pegawai Melalui Motivasi Kerja sebagai Variabel Intervening (Studi Empirik pada Balai Pelatihan Lingkungan Hidup dan Kehutanan Bogor) Zulfiqar, Mohammad Alif; Entang, Muhamad; Tukiran, Martinus
Ekonomis: Journal of Economics and Business Vol 8, No 2 (2024): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v8i2.1564

Abstract

This research analyzes the relationship between work discipline, self-efficacy, work motivation and employee performance. The research method used quantitative instruments and survey methodology. The population of this study consisted of 110 BPLHK Bogor employees. Descriptive inferential statistical research and path analysis are implemented in the sampling method. Data analysis consists of descriptive statistics and structural equation modeling (SEM). The results of this research prove that there is a direct influence between work discipline, self-efficacy and work motivation on employee performance. Furthermore, there is a direct influence between work discipline and self-efficacy on work motivation. This research also found that work motivation variables can intervene in work discipline and self-efficacy variables on the performance of BPLHK Bogor employees.
High Sugar and Fat Additives in Fast Food Restaurants: Is Whether Addiction or Consumer Loyalty? Setianingrum, Herlin Widasiwi; Tukiran, Martinus
Jurnal Penelitian Pendidikan IPA Vol 10 No SpecialIssue (2024): Science Education, Ecotourism, Health Science
Publisher : Postgraduate, University of Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/jppipa.v10iSpecialIssue.7875

Abstract

The article will describe how chemicals in fast food and consumer loyalty to consume in high frequency. The chemical reality of fast food is suspected to cause addiction so that on the other hand consumers will appear loyal. This research applies a systematic review to examine studies exploring customer loyalty in the context of fast-food restaurants. The systematic review was chosen as the most appropriate method because its aim is to collect, critically evaluate, integrate, and present findings from various research studies relevant to the research question or topic. The findings offer significant theoretical implications for future research in this field and practical implications for practitioners in the fast-food industry. The initial relevance of each manuscript was determined based on its title. Manuscripts that appeared to discuss customer loyalty within the fast-food industry were selected for further evaluation. This study collected comprehensive information from these selected studies, including the author, year, title, and abstract. It’s noteworthy that all references utilized in this study are derived exclusively from English-language literature. The research contributes to the existing literature by providing a comprehensive and updated summary of the antecedents and their effects, and it offers actionable insights and recommendations on how to enhance customer loyalty, thereby providing a competitive advantage in the fast-food industry.
Co-Authors Agnes Natalia Agung, Rezeki Agus Purwanto Alimin, Ismet Anak Agung Istri Sri Wiadnyani Anggorodi , Riza Asbari, Masduki Bungaran Saing, Bungaran Damayanthi, Natalina Daniyal, Dasrul Daryono Daryono, Daryono Efri Gresinta Eka Deviani Eko, Eko Pramono Enok Tuti Alawiah Entang, Mohammad Entang, Muhamad Feliks Prasepta S. Surbakti Fitriyani, Syabrina Guinadi, Vega Gunadi, Tresno Hadi, Tan Haris Maraden, Abdul Herlin Widasiwi Setianingrum Herlina, Erna Hidayat, Yayan Hyun, Choi Chi Indrayani, Lioni Isbat, Isbat Isnurrini hidayat, Isnurrini Istiantoro, Nugraha Juanda, Enda Lisa Chandrasari Desianti Maman Suryaman Marthalia, Lia Muharam, Hari Mulchand, Mulchand Permana, Adi Permana, Herman Prayudo, Gito Rahmawati Rani Rusliandy, Rusliandy Sabrina O Sihombing SANTOSO SANTOSO Santoso, Priyono Budi Siahaan, Matdio Sifak Sufrin Hannan Suhendi Suhendi Sukardi Sukardi Sumantri, Hariyadi Sunaryo, Widodo Suryadi Suryadi Sutisna, Didi Suyatno, Endi Syahrir Syaiful Anwar Tita Miawati Utami, Vicky Nur Wachid Hasyim, Wachid Wardani, Peni Arianita Wijaya, Rizky Charles Wijayanti, Laksmi Mayesti Wiwik Widiyanti, Wiwik Yandi Asmana Yuhelmis yusnita, nancy Yustisia Kristiana Yusup, Ayi Ahmad Maulana Zainuddin, Zulkifli Zulfiqar, Mohammad Alif