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All Journal Industrial and Systems Engineering Assessment Journal (INASEA) REKAYASA Jurnal Manajemen & Supervisi Pendidikan EKONOMIS : Journal of Economics and Business Journal of Humanities and Social Studies Aptisi Transactions on Technopreneurship (ATT) Jurnal Muara Ilmu Ekonomi dan Bisnis International Journal of Financial, Accounting, and Management International Journal of Economics Development Research (IJEDR) MAGMA : JURNAL MAGISTER MANAJEMEN Jurnal Filsafat Indonesia International Journal Of Science, Technology & Management (IJSTM) Journal of Industrial Engineering & Management Research (JIEMAR) INTERNATIONAL JOURNAL OF SOCIAL, POLICY AND LAW (IJOSPL) International Journal of Social and Management Studies (IJOSMAS) Feedforward: Journal of Human Resource J-SAKTI (Jurnal Sains Komputer dan Informatika) International Journal of Multidisciplinary Research and Literature (IJOMRAL) Formosa Journal of Science and Technology (FJST) Universal Journal of Science and Technology Mamangan Social Science Journal PPSDP International Journal of Education Asian Journal of Social and Humanities Jurnal Pembelajaran dan Riset Pendidikan eJEBA
Martinus Tukiran
Magna Transforma Consulting Group
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Systematic literature review: OCB's role in leadership impact on knowledge sharing Marthalia, Lia; Tukiran, Martinus
International Journal of Financial, Accounting, and Management Vol. 7 No. 2 (2025): September
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijfam.v7i2.2742

Abstract

Purpose: This study aims to implement an Internet of Things (IoT)-based monitoring system to optimize photovoltaic (PV) system performance and ensure uninterrupted power supply for critical medical equipment, specifically ventilators and monitors, in the ICU room of RSI Siti Khadijah Palembang. Methodology/approach: This current study used a Systematic Literature Review (SLR) methodology to investigate related literature published between 2010 and 2024, identifying relevant publications through research in academic databases such as Dimensions AI. Results/findings: The results showed that TL, JS, and OC positively influence OCB, which in turn enhances SLB. Nevertheless, this study also revealed deficiencies in earlier studies, particularly concerning the function of OCB as a mediator. Conclusion: This study indicates that TL, JS, and OC can positively affect OCB, which then exerts a favorable influence on KSB. Limitations: The availability of research in specific circumstances presents a limitation to the study. Contribution: This study significantly enhances the understanding of how Organizational Citizenship Behavior (OCB) mediates the relationship between Transformational Leadership (TL), Job Satisfaction (JS), and Organizational Commitment (OC) concerning Knowledge Sharing Behavior (KSB), while also creating opportunities for the development of a more comprehensive model.
The Role of Training and Development in Enhancing Employee Engagement: A Systematic Literature Review Tukiran, Martinus; Lisa Chandrasari Desianti
Feedforward: Journal of Human Resource Vol. 5 No. 2: September 2025
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ff.v5i2.10268

Abstract

Employee engagement has emerged as a critical determinant of organizational performance, yet its relationship with training and development remains fragmented across literature. This study conducts a Systematic Literature Review (SLR) guided by the PRISMA framework to synthesize evidence from the past decade (2015–2025). A structured search of the Scopus database yielded 137 documents, which were narrowed to 88 after applying filters and further screened to a final sample of 10 highly relevant peer-reviewed articles. The findings confirm that training and development initiatives directly foster engagement by signaling organizational support and enhancing employee competencies. Engagement often acts as a mediating mechanism linking training to outcomes such as performance, commitment, and retention, while factors such as leadership quality, digital transformation, and cultural context moderate these effects. The synthesis also underscores that the training–engagement nexus is strongest when development initiatives align with national priorities and socio-cultural expectations. This review contributes to the HRD literature by consolidating fragmented evidence and integrating theoretical perspectives, including social exchange theory, the Job Demands-Resources model, and institutional theory. Practical implications suggest that organizations must treat training as a strategic lever, embedding digital tools and contextual sensitivity to cultivate sustainable employee engagement.
Dominant Factors Affecting Employee Performance in Hospitals: A Systematic Literature Review Suyatno, Endi; Tukiran, Martinus
Formosa Journal of Science and Technology Vol. 2 No. 12 (2023): December 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v2i12.7893

Abstract

Hospitals are an integral part of the entire health service system that serves patients with various types of services. The success of health services in hospitals cannot be separated from various service factors. Therefore, in order to continue to develop itself and for the survival of the organization, hospital management needs to improve employee performance. This research uses a systematic review method. The data source for this research was obtained through literature searches on the internet via the published Garuda Portal and Google Scholar databases. A total of 16 articles were included in the systematic review. The aim of this research is to conduct a systematic review of the Dominant Factors that Influence Employee Performance in Hospitals. Compensation, leadership style, motivation and job satisfaction have a positive effect on performance. As compensation increases, motivation and job satisfaction will also increase performance.
Synergy of Competence and Leadership in Improving Employee Commitment, Motivation, and Performance for Organizational Development: Systematic Literature Review Isbat, Isbat; Tukiran, Martinus; Yusnita, Nancy; Sunaryo, Widodo; Munawir, Abdillah; Haris Maraden, Abdul
Asian Journal of Social and Humanities Vol. 2 No. 9 (2024): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i9.346

Abstract

This study aims to identify the synergy between competence and leadership in improving employee commitment, motivation, and performance for organizational development. The methodology used in this study is meta-analysis with a focus on quality data from international journals indexed by Scopus. The tools used include VOSviewer software for article review and WordStat for descriptive statistical analysis. The results of the study show that competence and leadership have an important role in improving employee commitment, motivation, and performance. This study reveals that improvements in both variables can overcome various obstacles in organizational development. Effective leadership and strong competencies are able to increase employee commitment, develop creative abilities, provide leadership training, and motivate employees through the right organizational strategy. This research has several important implications. First, organizations that want to improve employee performance must focus on strengthening leadership and developing competencies. Good management of intervening variables will help in designing more effective strategies, which in turn will improve the overall performance of the organization. Second, the results of the study show that organizations not only need to rely on leadership and competence alone, but also must consider the context and conditions of other variables that can affect the final result. A more comprehensive and holistic approach is needed to face the challenges and dynamic changes in organizational development. Based on the findings of this study, it is recommended that organizations implement training and development programs that focus on improving competence and leadership.
Organizational Capability of Jasinga District, Bogor Regency in Development of Village Administration Santoso, Santoso; Tukiran, Martinus; Rusliandy, Rusliandy; Juanda, Enda; Wardani, Peni Arianita
Jurnal Mamangan Vol 12, No 1 (2023): Jurnal Ilmu Sosial Mamangan Accredited 3 (SK Dirjen Ristek Dikti No. 158/E/KPT/
Publisher : LPPM Universitas PGRI Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22202/mamangan.v12i1.6584

Abstract

ABSTRACT The study aimed to analyze the organizational capabilities of the Jasinga District, Bogor Regency, in fostering the administration of village government with a broader scope of tasks and extensive budget management. The method is a descriptive qualitative approach with data collection techniques using interviews, observation, and literature studies. The analytical knife used is the concept of organizational capability put forward by Neo and Chan. The study's results stated that there were obstacles in the aspects of able people and agile processes, including limited staff, barriers to competency development, team member recruitment that could have used the merit system, substandard educational qualifications, and limited resources. This condition results in flawed thinking ahead, thinking again, and thinking across, which must be developed within the organization. The recommendations proposed are improving able people and agile processes by increasing educational qualifications, competency development programs, and merit system-based recruitment. Districts must also apply thinking ahead, thinking again, and thinking across in building dynamic organizational capabilities. Meanwhile, in the context of optimizing the development of village government administration, it is necessary to develop competence in the field of village administration for sub-district officials.
THE SERVQUAL MODEL THAT AFFECT PATIENT SATISFACTION AT A DARYO DENTAL SPECIALIST CLINIC Daryono, Daryono; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 1 (2024): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i1.384

Abstract

The problem of increasing patient visits in a dental clinic is that currently researchers want to learn about the services provided to patients. Daryo Dental Clinic, Jakarta is a concept founded by Drg. Daryono. With this clinic, the community can be provided with dental services so that patient satisfaction becomes a priority. This research was conducted at the Daryo Dental Specialist Clinic using Quantitative methodology is used in this research. SPSS is used to analyze the collected questionnaires to 70 patient respondents as selected patients who were over 17 years old and were patients who had been registered as old patients. The aim of the research is to find out: 1) To find out the suitability of patient satisfaction variables which have a significant influence on services at the Daryo Dental clinic. 2) To find out the most dominant variables in influencing patient satisfaction. This research uses a questionnaire consisting of 5 dimensions and 29 indicator which will be analyzed statistical product and service solution (SPSS) 24.00 program. The results of the research show that the factors that are important and immediately from the SPSS output results, a correlation coefficient (r) value of 0.903 is obtained, which means that this occurs. There is a very strong relationship between tangibility variables (X1), empathy (X2), reliability (X3), responsiveness (X4) and assurance (X5) on the patient satisfaction variable (Y).
The Electronic Word-of-Mouth (e-WOM) Research: A Scope of Literature Review Susilowati, Isnurrini Hidayat; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 2 (2024): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i2.386

Abstract

There has been a lot of research on word of mouth. The findings show that research on e-WOM has grown in terms of publications. This research was conducted with the aim of (1) what is the cumulative growth trend of publications about electronic Word Of Mouth (e-WOM) from 2020 - 2023. (2)how are publications about electronic Word Of Mouth (e-WOM) according to geography (3) what is the research approach and focus research related to e-WOM. The method used was a scope of literature review and after selection it resulted in 13 papers. The results of this research are that there is an increasing trend in publications in the Journal of Business Research and the Journal of Retailing and Consumer Services from 2020 until 2023. The research was conducted in eight countries. In the research approach there were seven papers with a quantitative approach and six mixed methods papers. For the research focus in relation to e-WOM, in the first to sixth papers, e-WOM is the dependent variable which is influenced by other variables. Meanwhile, in other papers, e-WOM is used as a source of information, both positive and negative. Recommendations for publication for Indonesia using a mixed method research approach.
Customer Satisfaction in The Hospitallity Sector: a Narrative Literature Review Widiyanti, Wiwik; Tukiran, Martinus; Rani; Syahrir
International Journal of Social and Management Studies Vol. 5 No. 2 (2024): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i2.388

Abstract

The research aims to create a narrative literature review with the title Customer satisfaction in the hospitality sector, in particular in the area of hotels, restaurants, and online travel agencies. The research uses three journals as data sources, namely: (1) a journal on customer satisfaction with hotels based on analysis of reviews generated by consumers; (2) a journal on factors that influence customer satisfaction in the restaurant business based on empirical studies from Bangladesh; and (3) a journal on the factors that affect customer content from online travel agencies in India. The study has two research questions, namely: (1) What are the customer satisfaction factors in hospitality? (2) Are there differences in customer satisfaction in the areas of hotels, restaurants, and online travel agencies? The results of this study show that: (1) customer satisfaction factors in hospitality include intrinsic and extrinsic factors that have a different impact depending on the type and level of product or service offered; and (2) there are differences in customer satisfaction in the areas of hotels, restaurants, and online travel agencies caused by different characteristics, expectations, and preferences of customers in each area. This research provides some recommendations to hospitality entrepreneurs on how to identify factors that affect customer satisfaction and adapt them to market conditions and segmentation.
Strategi Adaptasi Organisasi dalam Menghadapi Tantangan Pandemi Covid-19 terhadap Praktik Sumber Daya Manusia: Analisis dari Konteks Global Rahmawati; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.400

Abstract

This article discusses organizational adaptation strategies in facing the challenges of the COVID-19 pandemic on human resource practices. Against the backdrop of ongoing digital transformation in the workplace, this research aims to identify the strategies needed by organizations and human resource managers to overcome the impact of the COVID-19 pandemic. The research method used is a systematic literature review approach, involving identification, evaluation and synthesis of existing research studies. The results of the discussion show that the COVID-19 pandemic has encouraged organizations to adopt virtual human resource development strategies, reskilling and upskilling, as well as anticipating digital transformation in the workplace. In conclusion, strategic adaptation, attention to employee welfare, and accelerated technology adoption are the keys to facing the challenges the COVID-19 pandemic poses to human resource practices.
Literature Review: Teacher Innovativeness in Learning in the Digital Era Gresinta, Efri; Tukiran, Martinus
International Journal of Social and Management Studies Vol. 5 No. 3 (2024): International Journal of Social and Management Studies (IJOSMAS)
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v5i3.401

Abstract

Teachers play an important role in education because the teacher's character determines educational progress. To implement this, teacher innovation is needed which has a positive impact on the quality of education in learning in the digital era. This research is a qualitative descriptive study using the Systematic Literature Review (SLR) method, the aim is to analyze teacher innovation in learning in the digital era. In this research, the author uses literature sources that are relevant to the research such as articles, journals and documents. The results of the review of several articles show that teachers carry out various innovations in learning, namely by implementing a Smart Learning Project using digital-based applications and platforms, implementing games-based learning education or DGBL (Digital Games Based Learning) which can increase learning motivation. students, teachers can manage the class well, and the material and assignments are more challenging and varied. Teachers who have good self-confidence in using digital technology report that students' cognitive abilities become more active and the material presented becomes more interesting.
Co-Authors Agnes Natalia Agung, Rezeki Agus Purwanto Alimin, Ismet Anak Agung Istri Sri Wiadnyani Anggorodi , Riza Asbari, Masduki Bungaran Saing, Bungaran Damayanthi, Natalina Daniyal, Dasrul Daryono Daryono, Daryono Efri Gresinta Eko, Eko Pramono Enok Tuti Alawiah Entang, Mohammad Entang, Muhamad Feliks Prasepta S. Surbakti Fitriyani, Syabrina Guinadi, Vega Hadi, Tan Haris Maraden, Abdul Hidayat, Yayan Hutabarat, Rinsan Hyun, Choi Chi Ika Pratiwi Indrayani, Lioni Indriyani, Lioni Isbat, Isbat Isnurrini hidayat, Isnurrini Istiantoro, Nugraha Juanda, Enda Lisa Chandrasari Desianti Maman Suryaman Marthalia, Lia Maryani, Yani Mulchand, Mulchand Permana, Adi Permana, Herman Prayudo, Gito Rahmawati Ramdan, Mohamad Rani Rusliandy, Rusliandy Sabrina O Sihombing SANTOSO SANTOSO Santoso, Priyono Budi Saripudin Saripudin Setyaningsih, Sri Siahaan, Matdio Sifak Subur, Jumadi Sufrin Hannan Suhendi Suhendi Sukardi Sukardi Sukarno, Sabar Sumantri, Hariyadi Sunaryo, Widodo Supratman, Octaria Vadilla Suryadi Suryadi Sutisna, Didi Suyatno, Endi Syahrir Tita Miawati Utami, Nur Vicky Utami, Vicky Nur Wachid Hasyim, Wachid Wardani, Peni Arianita Wijaya, Rizky Charles Wijayanti, Laksmi Mayesti Wiwik Widiyanti, Wiwik Yandi Asmana Yuhelmis yusnita, nancy Yustisia Kristiana Yusup, Ayi Ahmad Maulana Zulfiqar, Mohammad Alif Zulkifli Zainuddin