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Umi Widyastuti
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Pengaruh Perceived usefulness, Perceived ease of use, dan Perceived security terhadap Continuance Intention melalui Trust Kerans, Febrianus David Dagang; Widyastuti, Umi; Berutu, Meta Bara
ULIL ALBAB : Jurnal Ilmiah Multidisiplin Vol. 4 No. 9: Agustus 2025
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jim.v4i9.11119

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Perceived usefulness, Perceived ease of use, dan Perceived security terhadap Continuance Intention dalam menggunakan layanan bank digital SeaBank, dengan Trust sebagai variabel mediasi. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei terhadap 270 responden pengguna aktif SeaBank. Analisis data dilakukan menggunakan teknik Partial Least Square–Structural Equation Modeling (PLS-SEM) melalui SmartPLS 4.0. Hasil penelitian menunjukkan bahwa Perceived usefulness (β = 0,298; p < 0,001), Perceived ease of use (β = 0,231; p < 0,001), dan Perceived security (β = 0,189; p < 0,001) berpengaruh positif dan signifikan terhadap Trust. Selanjutnya, Trust memiliki pengaruh signifikan terhadap Continuance Intention (β = 0,531; p < 0,001). Namun, Perceived usefulness dan Perceived ease of use tidak berpengaruh langsung terhadap Continuance Intention. Nilai Adjusted R² untuk variabel Trust adalah 0,611 dan untuk Continuance Intention sebesar 0,684, yang menunjukkan bahwa model ini mampu menjelaskan variansi kedua variabel secara substansial. Temuan ini menegaskan pentingnya Trust sebagai mediator dalam mempertahankan loyalitas pengguna layanan digital.
Co-Authors Abdul Mukti Soma Achmad Fauzi Adjie, Raditya Nuswantoro Agung Dharmawan Buchdadi Agus Wibowo Aris Wahyu Kuncoro Armeliza, Diah Asmaranti, Saskya Mely ATI SUMIATI, ATI Aulia, Aifa Lintang Bambang Heriyanto Bambang Heryanto Berutu, Meta Bara Bilqiis, Allysya Lailla Blondine Ch. P Cedaryana, Cedaryana Ch.P, Blondie Chandra, Sayyidatul Aisyah Abigail Alhabi Christian Wiradendi Wolor Cindy, Vira Deyana Corry Yohana Damar Tri Boewono Despinur Dara Destria Kurnianti Dewi Susita Dicky Iranto Diena Noviarini Dinata, Andi Iskandar Dwita Darmawati Effendi, Mohammad Sofwan Erliani, Eni Ervina Maulida Etty Gurendrawati, Etty Ferrari Frisca, Dhea Gatot Nazir Ahmad Ghifari, Ezar Atira Anamta Hamidah . Hartina, Evita Hasan Boesri HENRY ERYANTO, HENRY Heryana, Toni Hidayat, Nurdin Ika Kartika Indiyastuti, Nurhayati Indra Pahala Indriyani, Reni Kamil, Muchammad Ichsan Kerans, Febrianus David Dagang Khairunnisa, Hera Koen Hendrawan Krissanya, Nofriska Lajuni, Nelson Lenggogeni, Lenggogeni Lestari, Fitra Dila Lestari, Friska Aviyanti Lestari, Utami Puji Maemonah, Maemonah Mahfirah, Titis Fatarina Mardi Mardi Marwah, Siti Maylia Pramono Sari Mohidin, Rosle MONICA DEWI Muhammad Yusuf Mujiono Mujiono Muliasari, Indah Musyaffi, Ayatulloh Michael Nafiza Puspa Ayuningtyas Hapsari Nazir Ahmad, Gatot Nurshinta, Nurshinta Osly Usman Pertiwi, Caroline Purwana E.S., Dedi Rahmansyah, Moch. Fahrul Ramadhani, Rania Aulia Rd. Tuty Sariwulan Respati, Dwi Kismayanti Ristiyanto Ristiyanto Rosada, Maisya Sabrina Sabrina Safina, Putri Della Sarwin, Sarwin Setyo Ferry Wibowo Shandy Aditya, Shandy Sholahudin, Muhammad Sa’id Sibarani, Silvia Paula Artha Siti Maesaroh Suherman, Suherman Sunasa, Arman Aria Supargiyono Supargiyono Suparno Suparno SUSAN FEBRIANTINA, SUSAN Tri Baskoro T. Satoto Turrahmi, Kurnia Tuti Sariwulan, Tuti Ulupui, IGKA Usep Suhud Waheeda, Umi Wastuti, Wahyu Widiarti Widiarti Widya Parimita, Widya Yasmin, Eka Faradila Yuniarti, Puji Zahro, Khalisatuz Zita, Alysa Aghna