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All Journal Jurnal Komunikasi Pembangunan Jurnal Penyuluhan Media Gizi dan Keluarga PROSIDING SEMINAR NASIONAL Sosiohumaniora Primary: Jurnal Pendidikan Guru Sekolah Dasar Jurnal PIKOM (Penelitian Komunikasi dan Pembangunan) Indonesian Journal of Educational Research (IJER) LEKSIKA Jurnal Magrobis Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Journal of International Multidisciplinary Research Jurnal Akuntansi Dan Manajemen Public Service And Governance Journal Mimbar Administrasi Holistik Analisis Nexus Penelitian Gizi dan Makanan (The Journal of Nutrition and Food Research)
Djoko Susanto
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Agriculture, Biological Sciences & Forestry Arts Humanities Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Public Service And Governance Journal

 1 
Evaluasi Pelayanan Administrasi Kecamatan Mojoroto Kota Berdasarkan Indeks Kepuasan Masyarakat 2024 Dyah Ayu Rahmawati; Djoko Susanto; Mashuri Mashuri
Public Service and Governance Journal Vol. 6 No. 2 (2025): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v6i2.2974

Abstract

This study aims to evaluate the performance of administrative services in Mojoroto District, Kediri City based on the 2024 Public Satisfaction Index (IKM) Survey. Based on the survey results, all performance indicators showed very good results, with an aggregate IKM score reaching 93.12. The assessment of service quality includes employee competence, infrastructure, and service innovations such as online systems and mobile services. In addition, the timeliness of administrative processing, service effectiveness, and employee independence and work commitment were also recorded as optimal. The public gave a positive assessment of administrative services, exceeding their expectations according to the Expectancy Disconfirmation Theory (Oliver, 1980). However, there are obstacles such as disruptions to the information system, fluctuations in requests, and lack of document readiness from the public. This study contributes to improving the quality of public services, with recommendations for strengthening the IT system, managing fluctuations in requests, and increasing public awareness of the required documents. These findings are expected to be a model for effective and responsive public administration services for other sub-districts in Kediri City.
Co-Authors . Kasmita Adawiyah, Sa'diyah El Adhi Dharmawan Tato Adhi Iman Sulaiman Adi Masli Ahmad Ahsanul Khuluq Ahmad Fauzi Ahmad Sihabudin Aida Vitayala Aida Vitayala S Hubeis Aira Putri Eri Dasli Ali Djamhuri Ali Khomsan Amiruddin Saleh Amri Jahi Ani Suryani Anna Fatchiya Annafik Fuad Hilmi Aprolita Aprolita Arieni, Arieni Alfakhaera Arnelia Arnelia Asih Mulyaningsih Astuti Lamid Awaludin Sofwanto Ayu Rahma Fitri Prameswari Zain Bahrin Bahrin Basita G Sugihen Basita G. Sugihen Basita Ginting Basita Ginting Sugihen Basuki Budiman Bustang Bustang Christian Pratama Putra Dadang Sukandar Darwis S Gani Darwis S. Gani Djuara P Lubis Dwi Sadono Dyah Ayu Rahmawati Dyah Gandasari Eko Warisdiono Erna Luciasari Hartina Batoa Helena Tatcher Pakpahan Herien Puspitawati Herman S. Hermina Hermina I Gede Setiawan Adi Putra I Gusti Putu Purnaba Ibnu Hapiz Ibrahim Saragih Irma Febrianis Ismail Pulungan Jawatir Pardosi Joyakin Tampubolon Karmila Muchtar Kodrat Pramudho Krismiwati Muatip La Boy Luh Putu Ratna Sundari M. Saidin Ma'mun Sarma Margono Samet Margono Slamet Mashuri Mashuri Maya Safrina Suraningsih Meilvis E. Tahitu Mien K. Machmud Mokhamad O Royani Muh. Zainal S Muhammad Abi Hamzah Muhammad Enoch Muhammad Fahmi Azizi Mujiarto Mujiarto Mulyadi Mulyadi Mutu B Mokoginta Mutu G Mokoginta Nani Sufiani Suhanda Naura Nadhifah Nawawi Aulia Muhammad Nia Nurfitriana Ninuk Purnaningsih Nisa Ulfi Jannah Nurfi Afriansyah Pang S Asngari Pang S. Asngari Pitojo Budiono Prabowo Tjitropranoto Pudji Muljono Rahma Wati Hasyim Restiawan Permana Richard W. E. Lumintang Richard W.E. Lumintang Riski Rosadillah Rizki Yudha Bramantyo Rudy C. Tarumingkeng Salimar Salimar Sapar Sapar Satriyani Cahyo Widayati Sihadi Sihadi Siti H. Soetedjo Siti Hasnah Soetedjo Sitti Aminah Sofwan Hadianto Prasetyo Sr Tjahjorini Sri Martuti Sri Tjahjorini Sukati Sukati Sumardjo Sumarjo Suwignya Utama Tanti Kustiari Titi Sumarti Tjetjep S. Hidayat Tjetjep syarif Hidayat Triasari A. Werti Triasari Andanwerti Trintrin T. Mudjianto Vino Putra Hadiyani Waridatul Maulida Rumdina Widiawati Walangadi Yanuarita, Heylen Amildha Yunita yunita Zainudin Zainudin Zubad Nurul Yaqin