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All Journal Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan JURNAL PENGABDIAN KEPADA MASYARAKAT JURNAL SIMBOLIKA: Research and Learning in Communication Study Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Jurnal SOLMA JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Persepsi : Communication Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Journal of Education, Humaniora and Social Sciences (JEHSS) Bricolage : Jurnal Magister Ilmu Komunikasi Jurnal Komunika Islamika : Jurnal Ilmu Komunikasi dan Kajian Islam PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL JURNAL PENELITIAN PENDIDIKAN SOSIAL HUMANIORA Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Jurnal Ilmiah Administrasi Publik dan Pemerintahan Priviet Social Sciences Journal Jurnal Multidisiplin Sahombu Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK) Amal Ilmiah: Jurnal Pengabdian Kepada Masyarakat INOVASI: Jurnal Politik dan Kebijakan Journal of Law & Policy Review Jurnal Multidisiplin Riset Ilmiah (ATRIA) Jurnal Sosial dan Bidang Pendidikan (SABIQ) Society
Indra Muda
Universitas Medan Area
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IMPLEMENTATION OF SERVICE POLICY ASPECTS IN ACHIEVING EXCELLENT SERVICE IN PERBAUNGAN DISTRICT, SERDANG BEDAGAI REGENCY Jonni Hutagalung; Audia Junita; Indra Muda; Rudi Salam Sinaga
International Journal of Cultural and Social Science Vol. 7 No. 3 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i3.1368

Abstract

This study aims to analyze the implementation of service policy aspects, including Service Standards, Public Satisfaction Surveys (SKM), and Service Information, in an effort to realize excellent service at the Perbaungan Sub-district Office, Serdang Bedagai Regency. This study uses a qualitative approach with a descriptive research type. Data collection was conducted through in-depth interviews with purposively selected informants, including policy formulators (Organization and Legal Section of the District Secretariat), policy implementers (Sub-district Head, Section Head, staff, and counter officers of Perbaungan Sub-district), internal supervisors (Inspectorate), and community service users. The results of the study indicate a significant gap between policy formulation and implementation. Policy formulation is top-down and normative, with minimal participation from implementers and field research.
Implementation of the Rehabilitation and Reconstruction Policy Under Local Regulation No. 8 Of 2013 Following the November 2025 Floods in Medan Barat District, Medan City Dennis Jesse Siregar; Evi Yunita Kurniaty; Indra Muda
Jurnal Multidisiplin Sahombu Vol. 6 No. 03 (2026): Jurnal Multidisiplin Sahombu, 2026
Publisher : Sean Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Floods are one of the most common hydrometeorological disasters in Indonesia and have various impacts on people’s lives, infrastructure, the environment, and economic activities. These impacts are not only felt when the disaster occurs but also continue to affect the social and economic conditions of communities in the post-disaster period. Therefore, post-disaster management through rehabilitation and reconstruction is a crucial part of efforts to restore affected areas. The North Sumatra Provincial Government has enacted North Sumatra Provincial Regulation No. 8 of 2013 on Disaster Management as the legal basis for disaster management, including the rehabilitation and reconstruction phases. This study aims to analyze the implementation of rehabilitation and reconstruction policies based on North Sumatra Provincial Regulation No. 8 of 2013 following the November 2025 floods in Medan Barat District, Medan City. This study employed a literature review (library research) using a descriptive qualitative approach. Data were obtained by reviewing various sources, such as laws and regulations, scientific journals, books, government documents, and relevant previous studies. The analysis was conducted using George C. Edward III’s theory of policy implementation, which encompasses communication, resources, disposition, and bureaucratic structure. The results of the study indicate that the implementation of rehabilitation and reconstruction policies is influenced by the effectiveness of inter-agency communication, the availability of resources, the commitment of policy implementers, and the clarity of the bureaucratic structure. However, policy implementation still faces obstacles in the form of budget constraints, suboptimal cross-sectoral coordination, and low community participation. Therefore, it is necessary to strengthen institutional capacity, improve coordination among stakeholders, and optimize the disaster management system to achieve more effective and sustainable post-disaster recovery.
Social Media and Civil Society in the Governor’s Election of North Sumatera 2018 Dedi Sahputra; Indra Muda; Taufik Wal Hidayat; Waridah Waridah
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 5 No. 1 (2020): June 2020 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v5i1.282

Abstract

The phenomenon of democratization, civil society and the use of social media in North Sumatra found its momentum in the North Sumatra Gubernatorial Election (Pilkada) 2018. This study uses a qualitative descriptive method by presenting descriptive data about the civil society movement that uses social media in the North Sumatra Gubernatorial Election. The results of the research show that the emergence of functional civil society movement has given different colors to local politics in North Sumatra. The movement that served as a means of channeling the community’s aspirations, has become a driving factor for the victory of one of the candidates for North Sumatra governor in 2018. The use of social media as a means of interaction, communication, and information forms a pattern in new social movement.
Marjambar as a Symbolic Interaction of the Bunga Bondar Society in Sipirok District - North Sumatra Indra Muda; Syafruddin Ritonga; Beby Masitho Batubara; Nina Angelia; Waridah Pulungan
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 7 No. 2 (2022): December 2022 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v7i2.770

Abstract

Bunga Bondar Village has a unique culture called Marjambar. Marjambar is held   by distributing pastries typical of the local community during religious holidays, which are ahead of Eid al-Fitr for Muslims and one day before New Year for Christians. This study aims to analyze the multiculturalism model that exists in marjambar. This study  uses Mead's symbolic interaction theory. The research method of this study is  a qualitative descriptive approach, while data collection technique is conducted through  observation, interviews and documentation.  A total of eight research informants were interviewed, comprising two Islamic religious leaders, two Christian religious leaders, one traditional leader, one youth leader, two village apparatuses. This research found that in realizing the values of multiculturalism there is a philosophy of life "thick water is thicker, brotherly relations and we are one blood (alkot aek alkotan dope mudar dan hita dongan samudar). The implementation of marjambar local wisdom reflects the value of cosmopolitan multiculturalism in  which  each individual is  free with his cultural life, without intimidation and domination, thus creating an attitude of concern between people of  different faiths and  ethnic groups. In conclusion, intercultural life which exists side by side shows equality between people. The researcher suggests that local governments through schools provide formal and informal education to educators who stay at the forefront of the effort to disseminate local wisdom among students. It is necessary to provide bailout funds to preserve marjambar local wisdom, for example, for  monthly meetings between religious leaders, community leaders, traditional leaders and the community.
ONE-STOP INTEGRATED SERVICE SYSTEM TO IMPROVE COMMUNITY SERVICES IN PAYING VEHICLE TAXES AT SAMSAT KABANJAHE Dewanta Meliala; Syafruddin Ritonga; Indra Muda
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7937

Abstract

This article discusses the implementation of One-Stop Integrated Services (PTSP) in improving the quality of Motor Vehicle Tax payment services at SAMSAT Kabanjahe, Karo Regency. PTSP is positioned as an instrument of bureaucratic reform that aims to simplify procedures, increase service certainty, and strengthen the effectiveness of public services. The article uses a descriptive qualitative approach by collecting data through observation, in-depth interviews with SAMSAT officials and employees, as well as the taxpayer community, and documentation studies. The results of the discussion show that the implementation of PTSP is able to increase the certainty of service procedures and times, strengthen coordination between agencies, and encourage transparency and accountability of services. The support of standard operating procedures, the use of information technology, and the improvement of the competence of apparatus contribute to the creation of more effective and responsive services. Although some types of services still require a certain turnaround time, PTSP has increased public trust and satisfaction. This article emphasizes that strengthening PTSP has the potential to encourage taxpayer compliance and support the optimization of regional tax revenues in a sustainable manner.
PENGEMBANGAN EKONOMI PUBLIK MELALUI WISATA KULINER PASAR KAMU DI DESA DENAI LAMA PANTAI LABU Indra Muda; Julianto Hutasuhut
JURNAL ILMU MANAJEMEN DAN KEWIRAUSAHAAN (JIMK) Vol 4 No 2 (2023): Desember
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis, Universitas Muslim Nusantara Al-Washliyah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32696/jimk.v4i2.3354

Abstract

Pasar Kamu stands for Pekan Sarapan Karya Anak Muda which is one of the culinary tourism areas. Pasar Kamu, known as a creative economy platform located in Denai Lama Village, Pantai Labu, Deli Serdang North Sumatra. Market activities are opened every Sunday, 06.00WIB to 11.00WIB. The purpose of this study was to analyze the strategies carried out by managers to attract visitors. The type of research is descriptive qualitative, data collection techniques through interviews, observation, documentation. Data analysis is done through data processing, data reduction, data presentation and conclusions. Research informants, Chairman of the Kamu Market Group 3 people, 3 traders and visitors. Research results: The manager of “Pasar Kamu” invites the Deli Serdang Tourism Awareness Community (Masata) to work together, then designs “Pasar Kamu” like a traditional people's market by offering traditional Malay and Javanese food. The concept of creative economy can be seen from the role of local youth in market activities, namely as producers and sellers. However, they lack marketing skills so they have not generated greater income. In conclusion, the services provided by traders have not been maximized and business development is still constrained because it is still managed traditionally. It is suggested that traders in “Pasar Kamu” need to be empowered so that the service system is getting better and the community's income is increasing.
Co-Authors ', Munjiatun Abd. Rasyid Syamsuri Abdul Kadir Abiyyu, Muhammad Faris Abid Adrial Falahi Agung Suharyanto Agus Wiranto Aini, Qurratun Anggi Funga Nauli Anwar, Aslihal Armansyah Matondang Armansyah Matondang Audia Junita Aulia, Rezki Ayu Lestari Bahrum Jamil Batubara, Baby Mashito Bebby Masitho Batubara Beby Masitho Batubara Beby Masitho Batubara Beby Masitho Batubara Beltahmamero Simamora Br Tambunan, Emi Ningsi Bukit, Niarita Bukit, Niarita Dahlan, Harris R. Damanik, Maharani Iviola adithia Dandy Ramadhan Dedi Kurniawan Dedi Sahputra Dedi Sahputra Deliana, Marlina Dennis Jesse Siregar Dewanta Meliala Dian Novita Sari Dinda Emilia Effiati Juliana Hasibuan Ega Siddik Evi Yunita Kurniaty Fathin Abdullah Fathin Abdullah Frans Antoni Sihite Gea, Seventinus Gustami Harahap Hadawiya, Rafi’atul Hadi Rudiya Hairida Wati Hartati, Diah Vitaloka Heri Kusmanto, Heri Hery Syahrial Hutauruk, Icha Novita Irin Hanafiah Siregar Irwan Nasution Jonni Hutagalung Julianto Hutasuhut Kadir, Abdul Laia, Swaspril Yohana Laju, I Kadek Larasati Larasati Larasati, Larasati Lastrida Simbolon Lubis, Nurul Afifah Lubis, Tukimin Mahmud Alpusari Marasakti Siregar Masita Devi Matondang, Armansyah Mela Dwi Valensia Elvira Melita Sembiring, Shirley Milan Alfianni Zega Muhammad Hafif Yadi Muhammad Husni Thamrin Nasution Muhathir, Muhathir Nanang Tomi Sitorus Nasution, Irwan Nina Angelia Nina Angelia Nova Ratna Sikin Rambe Nurmala, Eka Nurul Jannah Okdamaiyanti, Yiska Purba, Agung R., Sulastriani Rehia Karenina Isabella Barus Reza Rejeki Reza Rejeki Rezki Aulia Riri Novalina Peronica Ririn Syafitri Rosmala Dewi Rosmala Dewi Rosmala Dewi Rudi Salam Sinaga Rudiya, Hadi Rusdianto Rusdianto Rusdianto Rusdianto, Rusdianto Sabaruddin Saputra, M. Fernanda Shirley Melita Sembiring Meliala Siddik, Ega Simbolon, Lastrida Sinatra, Franciscus Tuah Xaverius Siregar, Irin Hanafiah Siregar, Marasakti Siregar, Muhammad Sapril Siregar, Syahminan sultan Syafitri, Ririn Syafruddin Ritonga Syafruddin Ritonga Syafruddin Ritonga Syahminan Siregar Syaputra, M. Taufik Wal Hidayat Walid Mustafa Walid Musthafa S Waridah Pulungan Waridah Pulungan Waridah Pulungan Waridah Waridah Windy Zulianda Wiranto, Agus Yadi, Muhammad Hafif Yurial Arief Lubis Zega, Milan Alfianni