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Suparno Suparno
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Journal : Mimbar Administrasi

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Mewujudkan Pelayanan Publik Berkualitas Melalui Penguatan Etika Birokrasi Suparno Suparno
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 22 No. 2 (2025): Oktober : Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v22i2.3263

Abstract

This study analyzes the strengthening of bureaucratic ethics to realize quality public services in Indonesia using a descriptive narrative method by triangulating data from 40 speakers, policy documentation, and literature studies. The findings show that the implementation of bureaucratic ethics still faces a gap between formal norms and field practice, with an average community satisfaction index of 75.6. Five main factors influence effectiveness: transformational leadership, oversight and sanction systems, organizational culture, HR competencies, and technology support. The study proves a positive correlation between strengthening bureaucratic ethics and improving service quality, where units with high ethical implementation show a 15-20% higher satisfaction index. The main challenges include the resistance of the bureaucratic culture, weak reward and punishment, and lack of systematic capacity building. Strategies to strengthen ethics include: ethical leadership, reform of the reward and punishment system, digitization of services, sustainable capacity building, and strengthening supervision. The theoretical implications contribute to the integration of Weber's ethical concepts, New Public Service, and good governance in the Indonesian context. The practical implications provide a blueprint for bureaucratic reform through five comprehensive strategies that can be implemented in stages to achieve the 2025 world-class public service target.
Co-Authors - Martutik Abdul Syukur Ibrahim Abidah Husna Ade Sony Noverianto ADITYA PRATAMA Afidah Silmi Agung Kumoro Wahyuwibowo Agus Heru Purnomo Ahmad Abdullah Hafizh Ajeng Cita Anggraini Alfauzan Amin Amelia Soviana Amin Sumadyo Ana Hardiana Anak Agung Gede Sugianthara Anang Santoso Anda Anda Anda Sanusi Anjelika Zatar Annisa Lutfia Anton Nugroho Aprina Kuswardani Ariani Nurfakhirah Aris Toening Winarni Arwizet Arwizet, Arwizet Ayu Fitri Utami Azis Budianto Bagiyono Bagiyono Bambang Djatmiko Berlian Marpaung Boedi Rahardjo Bowo Adiyanto Budi Syahri Bulkia Rahim Cicik Tri Jayanti Damanhuri, Harfiandri Daniel Yanuar Aditya Beny Prabowo Dantje Salean Desi Maharani Dewi Malia Prawiradilaga Dhita Fardaniwuri Didik Iswahyudi Didin Widyartono Dominika Santi Dulce Pereipra Lopes Dwi Kartika Sari Dyah Susilowati Pradnya Paramita Edi Edi Edi Pramono Singgih Eko Krisdiono Emy Handayani Endra Susila Engelbertus Kukuh Widijatmoko Fadhilah Alwan Fadiel Muhammad Syah Faisal Faisal Faisal Santiago Fenty Fauziah Frank E Rheindt Geri Alfikar Habib Baihaki Hadi Setiawan Handryan Erwan Ering Hari Yuliarso Hendro Tjahjono Hendry Apriyanto Hidayat Ashari I Made Suparta Idi Warsah Iis Permatasari Imam Hanif Indra Kertati Irwandi Irwandi Irzal Tawaqal Joko Nurkamto Junil Adri Kartika Fitri Annisa Karuniana Dianta Arfiando Sebayang Khoiron Badrul Aini Lailatus Sa'adah Lenny Novitasari Leny Pramesti Lisa Ramadhani M. Alizar M. Taufik Made Wena Madyan Madyan Maftukhoh Cergia Makmur Rangkuti Marhenna Uzra Marsha Anindita Maya Andria Nirawati Meilina Estiani Moh Arif Haryanto Moh. Muhlasin Muhammad Faqih Arrizik Muliansyah Muliansyah Musyaffi, Ayatulloh Michael N. Bambang Revantoro Nabila Syaharani Natasia Anggi Laxmita Neli Hajar Nelly Rustiaty Niken Arimbi Nisa’i Khoiriyah Nofri Helmi Nonie Intan Pertiwi Novi Eka Susilowati Nurhanifah Nurhanifah Nurlaila Syamsudin Oyong Satriakusuma Peter R Wilton Pirwanto Pirwanto purwantono purwantono Puspa Akbar Darmawan Putiri B. Katili Putranto Hari Widodo R. Mahmud Sugandi Rachmadi Nugroho Raden Roro Indira Ramadhani Rahmad Prasetyo Rakhmad Susilo Refdinal Refdinal Reni Suendari Revo Juhannda Riska Nanda Riyan Pandu Wijayanto Riza Auliwati Rizkia Rahmani Maulana Salsabila Hasiana Tanjung Samsudi Samsudi Saski Mulyani Siti Aisyah Sri Wahyuni Jamal Sudjiwanati Sudjiwanati Sugito Sugito Sutrasno Sutrasno Tri Lestari Hadiati Tri Ratnawati Tri Yuni Iswati Tut Wuri Handayani Umi Kartini Rashid Ummul Mustaqimah Veronika Yosi Wa Muna Wakijo Wakijo Wasnadi Wasnadi Widodo Soemadi Wijantri Kusumadati Wulan Cahyaning Maharani