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Journal : Proceeding of International Conference on Social Science and Humanity

EFFECT OF PUBLIC SERVICE MOTIVATION AND COMPETENCE ON STAFF PERFORMANCE WITH PROFESSIONALISM AS INTERVENING VARIABLE Ashari, Laeli; Thamrin , Mohammad; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.69

Abstract

Objective: This research aims to examine the effect of public service motivation and competence on staff performance with professionalism as an intervening. Method: This research can be classified as explanatory research. The research population was all 80 staff at the Jember Regency Regional Disaster Management Agency (BPBD) and sampling used saturated sampling. The analytical model used in this research is Structural Equation Modeling (SEM) analysis with the help of WarpPLS software. Results: Results of the research state that public service motivation and competence has significant effect on the professionalism. Competence has significant effect on the staff performance. Public service motivation has insignificant effect on the staff performance. Professionalism has significant effect on the staff performance. Public service motivation and competence has significant effect on the staff performance, mediated by professionalism. Novelty: This research tries to test a model related to human resources performance by involving public service motivation and professionalism as intervening.
EXPLORATION OF AGILE LEADERSHIP STYLE AND TRAINING ON THE PERFORMANCE OF THE FAMILY ASSISTANCE TEAM’S (TPK) WITH ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AS AN INTERVENING VARIABLE Malasari, Diana Ruspita; Thamrin, Mohammad; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.71

Abstract

Objective: The aim of the research being developed was to test and analyze the effect of agile leadership and training on Organizational Citizenship Behavior (OCB), the effect of Organizational Citizenship Behavior (OCB) on the performance of Family Assistance Team cadres, and the effect of agile leadership and training on the performance of Family Assistance Team cadres both directly and indirectly with Organizational Citizenship Behavior (OCB) as an intervening variable. Method: Research design used descriptive and quantitative research methods. The research population was the entire Team 1 Cadre of the Family Assistance Team in 50 Villages/Subdistricts of Stunting Locus in Jember Regency, totaling 150 people. The sampling method used a saturated sampling technique (census). The data analysis technique used is Partial Least Square (PLS) using the WarpPLS 7.0 application. Results: Findings research shown that agile leadership and training has significant effect on the Organizational Citizenship Behavior (OCB). Organizational Citizenship Behavior (OCB) has significant effect on the performance of Family Assistance Team cadres. Agile leadership and training has significant effect on the performance of Family Assistance Team cadres both directly and indirectly with Organizational Citizenship Behavior (OCB) as an intervening variable. Novelty: This research is a development of theory and similar previous research which is reference material as a reference to compare whether previous research and theory can be used as a reference in improving performance in different places.
THE EFFECT OF INFORMATION TECHNOLOGY ON COMMUNITY HEALTH CENTER PERFORMANCE THROUGH ENGAGEMENT MANAGEMENT AS AN INTERVENING VARIABLE Yudyarto, Koeshar; Satoto, Eko Budi; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.76

Abstract

Objective: The aim of this research is to analyze the effect of information technology on engagement management, analyze the effect of information technology on organizational performance, analyze the effect of engagement management on organizational performance, and analyze the effect of information technology on organizational performance through engagement management as an intervention. Method: This research uses descriptive and quantitative research methods. The population was all BLUD Health Centers in Jember Regency, totaling 50 Community Health Centers. The sample was the Head and the Person in Charge of Personnel at the BLUD Community Health Center in Jember Regency and was taken by total sampling, so that the total sample in this study was 100 respondents. Data processing in this research uses Variance-based SEM or Partial Least Square (SEM-PLS) with the Warp-PLS 7.0 SEM PLS program. Results: Research findings state that there is a positive and significant effect of information technology on engagement management. There is a positive and significant effect of information technology on organizational performance. There is a positive and significant effect of engagement management on organizational performance. There is a positive and significant effect of information technology on organizational performance through engagement management as an intervening variable. Novelty: This research uses a model of factors that effect organizational performance by involving information technology and engagement management (as an intervening).
THE INFLUENCE OF ENDORSERS, PRODUCT QUALITY & WORD OF MOUTH ON CUSTOMER SATISFACTION THROUGH BRAND ATTITUDE (STUDY ON KAHYANGAN COFFEE PRODUCTS IN JEMBER REGENCY) Purwanto, Arik; Hermawan, Haris; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.78

Abstract

Objective: This study aims to analyze the influence of endorsers, product quality, and word of mouth on brand attitude and consumer satisfaction of Kopi Kahyangan in Jember Regency. In addition, this study also examines the role of brand attitude as an intervening variable in the relationship between endorsers, product quality, and word of mouth with consumer satisfaction. Expectation-Confirmation Theory (ECT) is used as a theoretical basis to understand how consumers' initial expectations are formed and influence satisfaction after consumption. Method: The research method used is quantitative with a survey approach. Data were collected through questionnaires distributed to Kopi Kahyangan consumers in Jember Regency. The sample in this study was selected using a purposive sampling technique, and data analysis was carried out using Structural Equation Modeling (SEM) with SmartPLS 4.0. The research model tests direct and indirect relationships between variables to understand the patterns of influence that occur. Results: The results of the study indicate that endorsers, product quality, and word of mouth have a significant influence on brand attitude and consumer satisfaction. In addition, brand attitude has a significant effect on consumer satisfaction. However, brand attitude does not act as a significant intervening variable in the relationship between external factors and consumer satisfaction. In other words, consumer satisfaction is more influenced by product quality and word of mouth factors than by brand image formed from external factors. Novelty: The novelty of this study lies in the use of Expectation-Confirmation Theory (ECT) in the context of local coffee product marketing, especially in seeing how external factors shape initial expectations that then affect customer satisfaction. The implications of this study emphasize the importance of focusing on real consumption experiences in increasing customer loyalty. The results of this study can be a basis for business actors in designing marketing strategies based on consumer experience and customer engagement to increase brand competitiveness in local and national markets.
THE INFLUENCE OF ISLAMIC BRANDING HALAL CERTIFICATION AND GREEN MARKETING ON CONSUMER LOYALTY THROUGH PERCEIVED VALUE Sugiharto, Totok; Santoso, Budi; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.133

Abstract

Objective: This research aims to examine the effect of islamic branding and green marketing on consumer loyalty with perceived value as an intervening. Method: This research is explanatory research. The population used in this research is MSME food and beverage consumers in Jember Regency using a non-probability sampling method. This research determined a sample of 1180 respondents. Data processing in this research uses Variance-based SEM or Partial Least Square (SEM-PLS) with the Warp-PLS 7.0 SEM PLS program. Results: Results of the research state that islamic branding and green marketing has significant effect on the perceived value. Islamic branding has insignificant effect on the consumer loyalty. Green marketing has significant effect on the consumer loyalty. Perceived value has significant effect on the consumer loyalty. Islamic branding and green marketing has significant effect on the consumer loyalty, mediated by perceived value. Novelty: This research tries to test a model related to marketing management by involving islamic branding and perceived value as intervening.
ORGANIZATIONAL STRUCTURE APPROACH TO ORIGINAL REGIONAL INCOME: AN ANALYSIS REVIEW IN BONDOWOSO REGENCY Susilowati; Diyah Probowulan; Sanosra, Abadi
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.181

Abstract

Objective: PAD is the main source of regional financing to support government administration and development at the regional level. The reason why research on PAD is important is to measure regional financial independence, assess local economic potential, assess the impact of policies and programs and to increase transparency and accountability. Method: The research method used is descriptive qualitative research with a case study approach and literature review. Results: there has been overlapping of duties and functions between fields, namely in the Tax and Levy Sector as well as the PBB P2 and BPHTB Sector, (2) not yet optimal in terms of planning and policy, (3) not yet optimal in digital databases (4) not yet optimal in management and coaching retribution; (5) there is no field that specifically handles inspection and enforcement Novelty: To fill the gap in research regarding PAD revenues related to organizational structure, the author focuses on analyzing reviews of organizational structure approaches to Regional Original Income, with the hope that this can provide useful insights for policy making in regional government and enrich existing literature regarding PAD management.
ANALYSIS OF THE QUALITY OF HEALTH SERVICES ON PATIENT SATISFACTION AT THE PUBLIC HEALTH CENTER : A LITERATURE REVIEW Windarti, Aprilia; Toni Herlambang; Abadi Sanosra
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 1 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i1.216

Abstract

Objective: This study aims to determine patient satisfaction with the quality of health services at the health center. Method: This article uses the literature review method following the PRISMA guidelines. Data was obtained from the Google Scholar electronic database. The keyword used was "analysis of health service quality on patient satisfaction at the health center" to find relevant articles. The search results found 9,390 articles. Articles that did not meet the inclusion criteria were excluded. A total of 6 articles containing an analysis of health service quality on patient satisfaction at public health centers were selected for analysis in this study. Results: The articles showed that patient satisfaction at health centers is influenced by the dimensions of health service quality. The factors that influence the satisfaction of patients seeking treatment at health centers are tangible, reliability, responsiveness, assurance, and empathy. Novelty: To increase patient satisfaction, health centers need to continue to make improvements by enhancing the quality of health center services.
Co-Authors A.A. Ketut Agung Cahyawan W Achyani, Achmad Adam, Muhammad Irham Ade Puspito Aditya Dimas Pratama Aditya Surya Manggala Agung Setiyo Sugroho Agus Setiawan Ahmad Izzuddin Ahmad Izzudin Ahsanul Hilal Aliyatus Syamilah Amri Gunasti Aprilia Windarti Arief Rahman Hakim Arif Wahyudi Arif Wahyudi Arik Susbiani Artiantyo Wirjo Utomo Ashari, Laeli Aspiyah, Wardatul Atmanegara, Stivani Yanti Bagus Setya Rintyarna Bisowarno, Bandot Budi Satoto, Eko Budi Satria Bakti Catur Indah Sulistiyorini Chairul Hanafi Chrissanti, Agnes Maria Cilvi Deta Irama Kasih Dewanto, Nugroho Didik Susanto Dina Triya Yuliasari Dinarso, Rahmat Cahyo Dwi Budi Santoso DWI CAHYONO Dwi Cahyono DWI CAHYONO Dyah Rahmawati Edi Yulianto Eko Budi Satoto Eko Budianto Erna Ipak Rahmawati Fausi Nurrahman Fendy Ernawan Fitriadi, Ahmad Rizqi Arief Ginting, Aditya Madinta Putra Hamduwibawa, Rofi Budi Hanafi, Chairul Haris Hermawan, Haris Hasyim Asyari Hendrawan, Bagus Herlambang, Toni HERU DWI SETIAWAN Hosen, Hosen Ida Ayu Putu Sri Widnyani Ipak Rahmawati, Erna Ira Puspitadewi S Iskandar Umarie Ita Solikah ita solikah Jekti Rahayu K, Khoiriyah Kasih, Deta Irama Khamil, Abdul Kosjoko Kosjoko M. Sevi Abdillah Malasari, Diana Ruspita Mali Jumali Martini, Ni Nyoman Putu Mella Rosa Sebifera Mochamad Hatip Mochammad Hatip Muachiroh, Muachiroh Mufarida, Nely Ana Muhammad Dodik Muhammad Irham Adam Muhammad Thamrin Muhtar Muhtar Muhtar Muhtar Munadi Munadi Nafsiyah, Wardatun Nanang Saiful Rizal Navalina, Anita Eka Nely Ana Mufarida Ni Nyoman Putu Martini G Nunul Mirawati, Yuli Nurhayati Megayani Nuri Utamy Nursa'id, Nursa'id Nursaid Nursaid Nursaid Nursaid Nursaid Nurseno, Nurseno Nurul Noverina Nurul Qomariah Nuryadi Nuryadi Permana, Anindya Restu Pribadi, Heru Cahyono Probowulan, Diyah Purwanto, Arik Purwanto, Dony Putra, Alfian Perdana Rahmawati, Dyah Restian, Yhoni Ridwan, Wachid Rina Ari Ruliati Rintyarna, Bagus Riyanto Setiawan Suharsono Rofi, Sofyan Sandra Aris Wagiyono Sang Angga Zeatama Afaer Sarwito Sarwito Sarwito, Sarwito Savitri, Nikke Indah Setiyo Ferdi Yanuar Sevia Aylula Putry Shodiqin, Dimas Herliandis Soetjahyo, Soetjahyo Sofi, Aida Hikmatus Solikah, Ita Suharto, Fahriza Nurseha Sujatmoko, Timbul Sumadi Sumadi Suprapto Suprapto Suprapto Suprapto Surahmah, Daris Susbiani, Arik Susbiyani, Arik Susbiyani, Arik Susilowati Tatit Diansari Reskiputri Taufan Abadi Tengku Riza Zarzani N Thamrin , Mohammad Thamrin, Mohammad Toni Herlambang Toni Herlambang Totok Dwi Kuryanto Totok Sugiharto, Totok Trias Setyowati Trias Setyowati Trias Setyowati, Trias Umarie, Iskandar Wildatul Aluf Rahmadani Windarti, Aprilia Yasin, Yasin Yuda Teguh Siswanto Yudyarto, Koeshar Yulianto, Edi ‘Atho Illah Askany, Ibin