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Kussudyarsana Kussudyarsana
Fakultas Ekonomi Dan Bisnis Universitas Muhammadiyah Surakarta
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Analysis of the Effect of Workload, Work Life Balance, and Work Environment, on Turnover Intention with Burnout as a Mediating Variable PT SGS (Sumber Graha Sejahtera) Semarang Branch Farhan Afifudin, Muhammad; Kussudyarsana, Kussudyarsana
International Journal of Science and Environment (IJSE) Vol. 5 No. 4 (2025): November 2025
Publisher : CV. Inara in Colaboration with www.stie-sampit.ac.id

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijse.v5i3.207

Abstract

This study aims to analyze the influence of workload, work-life balance, and work environment on turnover intention with burnout as a mediator at PT SGS Semarang Branch. The background of this study is based on the high turnover rate at the company. This study responds to the relatively high turnover rate at PT. SGS Semarang Branch. This is evidenced by the fact that PT SGS Semarang Branch conducts employee recruitment almost every month, particularly in the production workforce sector, to enhance competencies through vocational pathways. This study employs a quantitative approach using a questionnaire method. The sample consists of 50 production department employees selected using the Slovin method. The research instrument is a questionnaire that has been validated for validity and reliability. Data analysis was assisted by the Smart PLS 4.0 program. The results of the study indicate that workload has a significant negative effect on turnover intention, work-life balance has no significant effect on turnover intention, work environment has a significant negative effect on turnover intention, burnout has a significant positive effect on turnover intention, workload has a significant positive effect on burnout, work-life balance has no effect on burnout, and work environment has no significant effect on turnover intention. Workload has a significant positive effect on turnover intention, mediated by burnout; work-life balance has no significant effect on turnover intention, mediated by burnout; and work environment has no significant effect on turnover intention, mediated by burnout.
THE INFLUENCE OF QUALITY PERCEPTION, MULTISENSORY PERCEPTION, AND BRAND REPUTATION ON PURCHASE INTENTION USING TRUST AS MEDIATION ON TIKTOK SHOP Ramadhaningtyas, Novendra Frida; Kussudyarsana, Kussudyarsana
Abdi Dosen : Jurnal Pengabdian Pada Masyarakat Vol. 9 No. 2 (2025): JUNI
Publisher : LPPM Univ. Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/abdidos.v9i2.2777

Abstract

This research examines the influence of quality perception, multisensory perception, and brand reputation on consumer purchase intention on TikTok Shop, with trust as a mediating variable. The rapidly developing phenomenon of online shopping, especially on social media platforms like TikTok, makes consumer trust a crucial foundation. Although previous studies have highlighted the importance of trust and quality perception, the integration of brand reputation and multisensory elements in influencing purchase intention has rarely been explored in depth. Using a quantitative approach with 177 TikTok Shop user respondents in Surakarta, data was collected through questionnaires and analyzed using SmartPLS 4. The research results show that quality perception and brand reputation have a positive and significant influence on trust. Trust, in turn, also has a positive and significant influence on purchase intention. Furthermore, trust is proven to significantly mediate the relationship between quality perception and purchase intention, as well as between brand reputation and purchase intention. However, multisensory perception does not show a significant influence on trust, and trust is also unable to significantly mediate the relationship between multisensory perception and purchase intention. These findings underscore the vital role of quality and reputation in building trust, which then drives purchase intention in a dynamic e-commerce environment. This research provides practical insights for sellers on TikTok Shop to optimize their marketing strategies by focusing on improving product quality, building a strong brand reputation, and fostering consumer trust.
Analisis Daya Saing Pasar Tradisional terhadap Pasar Modern di Sukoharjo Kussudyarsana, K; Widiatmoko, Eling; Utami, Ayu Sri
Prosiding University Research Colloquium Proceeding of The 8th University Research Colloquium 2018: Bidang Sosial Ekonomi dan Psikologi
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

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Abstract

Penelitian ini bertujuan untuk menganalisis potensi daya saing pasar tradisional, serta merumuskan strategi yang dapat dilakukan pasar tradisional untuk meningkatkan daya saingnya. Penelitian yang digunakan dalam penelitian ini adalah pendekatan kualitatif. Penelitian tentang analisis daya saing pasar tradisional terhadap pasar modern di laksanakan di Kabupaten Sukoharjo. Data yang digunakan dalam penelitian ini adalah data primer dan data sekunder, yang bersifat kualitatif. Sumber data primer diperoleh melalui wawancara mendalam dengan pihak yang terkait yaitu pedagang pasar tradisional ( toko kelontong ). Strategi yang dapat direkomendasikan adalah 1) Strategi S-O (Comparative Advantages): membangun konsep one stop shopping dan tetap menggunakan sitem tradisional, tidak swalayan. 2) Strategi S-T (Mobilization) menjaga dan menjalin hubungan yang baik dengan pelanggan, pertahankan imege toko dan membuat standarisasi pelayanan. 3) Strategi W-O (Divestment/Investment): memanfaatkan bantuan KUR dan laba penjualan untuk memperbaiki kekurangan toko serta memperluas jaringan dan mencari pasokan barang di tempat yang murah. 4) Strategi W-T (Damage Control): meningkatkan kualitas pelayanan sebagai upaya dalam mempertahankan pelanggan, dan membuat standarisasi pelayanan.
The Influence of Brand Ambassador & Eletronic Word of Mouth (e-WOM) on Consumer Buying Interest in Lazada Marketplace With Brand Image as a Mediator Achmad, Nur; Zhari, Maulaniya Nestri Setya; Kussudyarsana, K; Sholahudin, M.
Prosiding University Research Colloquium Proceeding of The 14th University Research Colloquium 2021: Bidang Ekonomi dan Bisnis
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

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Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh brand ambassador dan electronic word of mouth (e-WOM) terhadap minat beli konsumen marketplace Lazada dengan brand image sebagai variabel intervening. Penelitian ini merupakan penelitian kuantitatif, jenis data yang digunakan pada penelitian ini adalah kuesioner dan diolah menggunakan software SmartPLS. Hasil penelitian menunjukkan bahwa brand ambassador, electronic word of mouth (e-WOM) dan brand image berpengaruh positif dan signifikan terhadap minat beli. Variabel brand ambassador dan electronic word of mouth (e-WOM) berpengaruh positif dan signifikan terhadap brand image. Brand ambassador dan electronic word of mouth (e-WOM) berpengaruh positif dan signifikan terhadap minat beli melalui brand image sebagai variabel intervening.
The Effect of Testimonials, Service Quality and Service Price Perceptions Mediated by Variety Seeking Variables on Purchase Decisions Personal Shopper (@Jastipsolo_) Kussudyarsana, K; Rahmadhoni, Novita Kusuma; Sholahudin, M.; Ahmad, Nur
Prosiding University Research Colloquium Proceeding of The 14th University Research Colloquium 2021: Bidang Ekonomi dan Bisnis
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

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Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh testimoni, kualitas pelayanan dan persepsi harga layanan yang dimediasi oleh variabel variety seeking terhadap keputusan pembelian. Penelitian ini dilakukan pada calon konsumen jasa titip (@Jastipsolo_) yang belum pernah menggunakan jasa titip (@Jastipsolo_) dan berusia minimal 17 tahun dengan menggunakan jumlah sampel sebanyak 100 responden. Teknik pengambilan sampel adalah purposive sampling. Teknik analisis data yang digunakan adalah SEM-PLS yang perhitungannya dibantu dengan program SmartPLS 3.2.9. Analisis evaluasi model Partial Least Square (PLS) dilakukan dengan evaluasi outer model dan evaluasi inner model. Hasil dari penelitian ini adalah testimoni memiliki pengaruh positif tidak signifikan terhadap keputusan pembelian pada jasa titip (@Jastipsolo_). Sedangkan kualitas pelayanan dan persepsi harga layanan memiliki pengaruh positif signifikan terhadap keputusan pembelian pada jasa titip (@Jastipsolo_). Testimoni, kualitas pelayanan dan persepsi harga layanan memiliki pengaruh positif signifikan terhadap variety seeking. Variety seeking memiliki pengaruh positif signifikan terhadap keputusan pembelian. Testimoni dan kualitas pelayanan memiliki pengaruh positif tidak signifikan terhadap keputusan pembelian pada jasa titip (@Jastipsolo_) melalui mediasi variety seeking. Sedangkan persepsi harga layanan memiliki pengaruh positif signifikan terhadap keputusan pembelian pada jasa titip (@Jastipsolo_) melalui mediasi variety seeking. Implikasi : Hasil ini memiliki implikasi bagi penyedia usaha jasa titip, khususnya @Jastipsolo_ terkait dalam hal strategi pemasaran, testimoni yang memunculkan hal negatif dapat memperlemah variety seeking dan keputusan pembelian pada jasa titip (@Jastipsolo_). Semakin tinggi kualitas pelayanan, maka dapat meningkatkan variety seeking dan keputusan pembelian pada jasa titip (@Jastipsolo_). Dan semakin baik persepsi harga layanan, maka dapat memperkuat variety seeking dan keputusan pembelian pada jasa titip (@Jastipsolo_).
A Panel Data Analysis of Earnings Growth Determinants in Jakarta Islamic Index Sholahuddin, Muhammad; Jannah, Zainur Miftakhul; Kussudyarsana, K; Achmad, Nur
Prosiding University Research Colloquium Proceeding of The 14th University Research Colloquium 2021: Bidang Ekonomi dan Bisnis
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

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Abstract

This study aims to analyze the influence of current ratio, and total asset turnover on profit growth. Current ratio is one of liquidity ratio and total asset turnover is one of activity ratio. This type of research is quantitative data. The population used in this study is all companies registered in the Jakarta Islamic Index (JII) period 2016-2020. This research hypothesis test uses secondary data with purposive sampling techniques and companies that meet the criteria of 18 companies. Secondary data uses data collection by means of documentation. The analysis methods used are Multiple regression test of panel data, Classic assumption test, goodness of fit model accuracy test and hypothesis testing. The results of this study partially show that the current ratio has a significant positive effect on profit growth. While total asset turnover negatively affects profit growth. Simultaneously the current ratio and total asset turnover have a significant effect simultaneously on the company's profit growth.
EDUCATING ON STUNTING PREVENTION IN PREGNANT WOMEN WITH FLIPCHART MEDIA Umaroh, Ayu Khoirotul; Firmansyah, F; Kussudyarsana, K; Berliana, Rahma Novita; Puspitasari, Anita; Mulyono, Afieina Maulida
Prosiding University Research Colloquium Proceeding of The 19th University Research Colloquium 2024: Bidang Pengabdian Masyarakat
Publisher : Konsorsium Lembaga Penelitian dan Pengabdian kepada Masyarakat Perguruan Tinggi Muhammadiyah 'Aisyiyah (PTMA) Koordinator Wilayah Jawa Tengah - DIY

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Abstract

During pregnancy, pregnant women can make efforts to prevent stunting. Improvement of nutrition and health of pregnant women is closely related to the level of knowledge about meeting nutritional needs during pregnancy. Inadequate knowledge is an obstacle to improved nutrition. This community service aims to increase the knowledge of mothers about stunting prevention during pregnancy. The methods carried out are preparation, implementation of counseling using flipchart media in pregnant women's classes, and evaluation using pre and posttest questionnaires. The results of community service showed an increase in the average score of knowledge of pregnant women related to stunting prevention from 91.05 to 97.37. This increase in knowledge is faced with an impact on improving stunting prevention behavior.
Pengembangan Cultural Tourism pada Kampung Wisata Melalui Branding dan Pemasaran digital Kussudyarsana, K; Widi Utami, Dyah; Halim
Abdi Psikonomi Vol 4, No 3 (2023): Oktober 2023
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/psikonomi.vi.3170

Abstract

Pengabdian Masyarakat ini bertujuan untuk mengembangkan wisata budaya (cultural tourism) di Kampung Kemlayan, Kecamatan Serengan, Kotamadya Surakarta. Kemlayan selama ini dikenal sebagai tempat banyak maestro budaya lahir, namun mengalami degradasi sebagai dampak dari aktivitas ekonomi yang terjadi di daerah tersebut. Kegiatan pengabdian masyarakat diharapkan dapat mengembalikan lagi citra Kemlayan sebagai Kampung Budaya. Terdapat empat strategi utama utama yang diterapkan dalam PKM pengembangan wisata budaya Kampung Kemlayan. Pertama, ditetapkanlah jalur wisata Kampung Kemlayan dengan empat tema utama: sejarah, budaya, maestro, dan kuliner. Kedua, dilakukan kegiatan branding melalui pembuatan logo, maskot, dan simbol. Aspek ketiga mencakup pembuatan strategi pemasaran digital wisata Kampung Kemlayan melalui platform sosial media seperti TikTok, YouTube, dan Instagram. Keempat, dilakukan pelatihan pengelolaan media sosial kepada masyarakat setempat. Hasil dari kegiatan ini telah di rasakan manfaatnya oleh masyarakat sekitar, khususnya mitra PKM yaitu LPMK Kemlayan yang tercermin pada kepuasan mereka atas kegiatan pengabdian masyarakat ini yang angkanya di atas 80%.
The Role of Brand Attachment Brand Perceived Quality and Consumer Satisfaction On Herborist Consumer Loyalty Mangestuti, Ratna Mai; Kussudyarsana, Kussudyarsana
VISA: Journal of Vision and Ideas Vol. 4 No. 1 (2024): VISA: Journal of Vision and Ideas
Publisher : IAI Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/visa.v4i1.1934

Abstract

Examining the impact of customer happiness, Brand Attachment, and Brand Perceived Quality on customer loyalty is the main objective of this research. The demographics and sample for this study consist of people who live in Surakarta who have made purchases at Herborist. This quantitative research used a purposive sampling technique to obtain primary data from 150 participants who filled out questionnaires. To test the hypothesis, this research uses SPSS. Brand Attachment, Brand Perceived Quality, and Consumer Satisfaction are elements that are strongly correlated with customer loyalty, as shown in research. Respondents in this study can only choose from a limited set of alternatives specified in the questionnaire. Research findings regarding the influence of brand attachment, Brand Perceived Quality, and customer satisfaction on Herborist customer loyalty produce the following conclusions: Consumer Loyalty (Y) is positively and significantly influenced by Brand Attachment (X1). The relationship between consumer loyalty (Y) and brand perceived brand quality (X2) is positive and statistically significant. Customer loyalty (Y) and customer satisfaction (X3) have a positive and statistically significant link. Meanwhile, there is a positive and statistically significant relationship between consumer loyalty (Y), Brand Attachment (X1), and Brand Perceived Quality (X2).
Pengaruh Customer Experience dan Service Quality Terhadap Word of Mouth pada Hotel Bobobox dengan Customer Satisfaction sebagai Variabel Intervening Syahputra, Firnanda Dwi; Kussudyarsana, Kussudyarsana
Jurnal Akuntansi dan Pajak Vol. 24 No. 2 (2024): JAP : Vol. 24, No. 2, Agustus 2023 - Januari 2024
Publisher : ITB AAS INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to determine whether customer experience and service quality can affect word of mouth mediated by customer satisfaction at Bobobox hotel. The method used in this research is quantitative research with the sampling technique used, namely non probability sampling, with purposive sampling method. The results in this research indicate that customer experience has no effect on word of mouth, but service quality affects word of mouth, customer experience affects customer satisfaction, service quality affects customer satisfaction, customer satisfaction affects word of mouth, customer satisfaction can mediate the relationship between customer experience and word of mouth, customer satisfaction can mediate the relationship between service quality and word of mouth. Keywords: Customer Experience, Service Quality, Word of Mouth, Customer Satisfaction
Co-Authors Aan Sofyan Adelia Putri Istiqomah Aflit Nuryulia Praswati Agus Setiawan, Anton Agustin Dwi Hastuti Anggrayuda fajar Anggun Azizah Anggun, Nita Putri Annisa Annisa Antika, Mia Anton Agus Setyawan Arumsari, Septiana Lisa Ayu Khoirotul Umaroh Ayuandira, Ririn Berliana, Rahma Novita Cintaning Harda Pramita Devi, Nur Yuliana Dwi Budi Santoso Dwi Putri Kinasih Edy Purwo Saputro Evita Dhewi Hananti Farhan Afifudin, Muhammad Fari Adi Prasetya Farid Wajdi Fatchurrohman Fatchurrohman Fatchurrohman Fatchurrohman, Fatchurrohman Febrianti, Bella Firda Ainiya Firmansyah Firmansyah Gusva Nanda Prayoga Halim Hananti, Evita Dhewi Hastuti, Agustin Dwi Hidayah, Mahabbatul Ihwan Susila Jannah, Zainur Miftakhul Jati Waskito Jufendri Kharina Febby Prabowo Labibah Hasna Syatiqa Laili Isrofa Lestari Rejeki Lestari Rejeki, Lestari Luluk Ria Rakhma Luqiana, Asyifa Lulu M. Rizki M. Sholahuddin Maimun, Muhammad Halim Mangestuti, Ratna Mai Maulana, Huda Kurnia Mia Antika Moh fahmi Johan Syah Muchlison Anis Muh. Tasrif Muhammad Alvin Danu Arta Muhriza, Nurul Muhtadi Muhtadi Mulyono, Afieina Maulida Munajat Tri Nugroho Muzakar Isa Naisha Rahma Indraswari Nindya Putri Maharani Nur Achmad Nur Ahmad, Nur Nur Yuliana Devi Nurhidayat Nurhidayat Prabowo, Kharina Febby Purwo Saputro, Edy Puspitasari, Anita Rahmad Ageng Handoko Rahmadhoni, Novita Kusuma Rahmawati, Clara Fadhilla Ram Vemuri Ramadhaningtyas, Novendra Frida Reni Nur Alviana Riska Atqiyya Baroroh Rohmani, Nala Putriana Haidir S Soepatini Sholahudin, M. Soeptaini Soeptaini Solly Aryza Suranto Suranto Suryana, Alean Kistiani Hegy Susanti, Nani Irma Sutanto, Wullyatri Dewi Risma Syahputra, Firnanda Dwi Utami, Ayu Sri Utami, Ruruh Ayu Widi Utami, Dyah Widiatmoko, Eling Yessy Bangkit Forma Zhari, Maulaniya Nestri Setya Zulfa Irawati Zulfa Irawati, Zulfa