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All Journal Jurnal Pembangunan Pendidikan: Fondasi dan Aplikasi Jurnal Ilmu Informasi Perpustakaan dan Kearsipan Khizanah al-Hikmah : Jurnal Ilmu Perpustakaan, Informasi, dan Kearsipan Jurnal Adabiya KOMUNIKA Warta Perpustakaan Pusat Undip Al-Banjari : Jurnal Ilmiah Ilmu-Ilmu Keislaman Thaqafiyyat : Jurnal Bahasa, Peradaban dan Informasi Islam Al-Kuttab : Jurnal Kajian Perpustakaan, informasi dan kearsipan Tik Ilmeu : Jurnal Ilmu Perpustakaan dan Informasi Informatio: Journal of Library and Information Science Daluang: Journal of Library and Information Science JPUA: Jurnal Perpustakaan Universitas Airlangga: Media Informasi dan Komunikasi Kepustakawanan Literatify : Trends in Library Development Al Ma mun Jurnal Kajian Kepustakawanan dan Informasi International Journal Software Engineering and Computer Science (IJSECS) Baitul Ulum: jurnal Ilmu Perpustakaan CITIZEN: Jurnal Ilmiah Mulitidisiplin Indonesia Pustaka Karya : Jurnal Ilmiah Ilmu Perpustakaan dan Informasi Al-Ma`mun: Jurnal Kajian Kepustakawanan dan Informasi Jurnal Informasi, Perpustakaan, dan Kearsipan (JIPKA) Media Informasi Akademika : Jurnal Pemikiran Islam Libraria: Jurnal Ilmu Perpustakaan dan Informasi Pustakaloka: Jurnal Kajian Informasi dan Perpustakaan Tadwin: Jurnal Ilmu Perpustakaan dan Informasi Educaniora: Journal of Education and Humanities Jurnal Teknologi Informasi Indonesia Indonesian Journal of Library and Information Science (IJLIS) Librarium: Library and information science journal
Anis Masruri, Anis
Perpustakaan UGM
Religion Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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Journal : literatify trends in library development

 1 
Peran Interlibrary Loan (ILL) sebagai Resolusi Konflik Negosiasi dalam Layanan Informasi: Sebuah Systematic Literature Review Usnah, Yulianah; Masruri, Anis
Literatify: Trends in Library Developments Vol 7 No 1 (2026): MARCH
Publisher : UPT Perpustakaan UIN Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/literatify.v7i1.63516

Abstract

This study aims to analyze the strategic role of Interlibrary Loans (ILL) as a conflict resolution mechanism through negotiation within the library information services ecosystem. This study fills a gap in the literature that has focused on the technical-operational aspects of ILL, by offering a new perspective emphasizing the social and managerial dimensions of conflict in interlibrary collaboration. The method used was a qualitative systematic literature review (SLR) of published literature from 2021–2025 from the Scopus database. The research design followed PRISMA guidelines with a Boolean strategy, strict inclusion-exclusion criteria, and quality assessment using the CRAAP Test, resulting in 12 selected articles based on currency, relevance, authority, accuracy, and purpose. Data analysis was conducted using thematic analysis using NVivo 12 through a systematic coding process to identify patterns and relationships between the literature. The results identified four main categories of conflict in ILL: operational, technical, financial, and legal. Various strategic resolutions such as integrative negotiation, mediation, standardization of procedures, and the application of technology play a crucial role in managing these conflicts. ILL success is measured through service utilization, user satisfaction, cost efficiency, collaboration intentions, and competitiveness. Theoretically, these findings broaden the conceptualization of ILL beyond just a technical support service to a dynamic and adaptive negotiation platform. Practically, this research provides a structured framework for library managers to develop systematic conflict resolution strategies and reinforces the importance of negotiation competencies and collaborative policies in fostering interlibrary cooperation.
Co-Authors 'Azhim Al As'hal, Ajrun Abdurokhim, Muhamad Afrina, Cut Aiman, Nur Al Ghiffary, Ghalib Muhammad Syukri Al Makin Amanda, Dina Andina, Syifa Anggraeni, Vira Bagas Aldi Pratama Bahgie, Yuni Bella, Elsa Listia Conzizca, Mika Julia Dewi, Shinta Enlevi, Silva Erika Setyanti Kusumaputri, Erika Setyanti Fadilah, Cindy Fitri, Laili Sofia Halawa, Kerisman Hanifa, Salsabila Hati Murdani Hikmat, Arsyad Nuzul Inayat, Muhammad Indriyani, Meyza Jayanti, Lida Dara Kardi Kardi, Kardi Kartika Puspita Sari, Kartika Puspita komahh, nur isti Labibah, Labibah Lubis, Efi Amrina Luthfiyah, Arin Majidah, Maydani Nur Maulidina, Fina Mega Adjie Wikhda Misshuari, Dinda Hafsah Mubarokah, Adzkiyah Nahla, Febri Nasution, Cindy Fadilah Nento, Khairuddin Ni Putu Premierita Haryanti Nurdin Laugu Nurdin Nurdin Pratama, Bagas Aldi Quthbi Habibin, Firulla Rahmawati, Nadia Rifka Ramadhon, Wisnu Rizky, Muhammad Reza Nur Romadhon, Rifki Rosalia, Desfiana Ramdhani Salsabila, Hanifa Sander, Ali Sari, Kartika Putri Sari, Khairunnisa Etika Septiara, Dara Shaleha, Imroatun Sholihah, Husna Amalina Sidik Rokhmadi, Sidik Siti Ma'rifah Sodiq A. Kuntoro, Sodiq A. Suharsimi Arikunto Sundariyati, Dwi Syafi'i, Muhammad Zakki Triningsih Usnah, Yulianah Wahdah, Siti Yumna, Atikah Nur Aini