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All Journal Tunas Geografi JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Community Engagement and Emergence Journal (CEEJ) JIIP (Jurnal Ilmiah Ilmu Pendidikan) Jurnal Pengabdian kepada Masyarakat Nusantara GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan ARRUS Journal of Social Sciences and Humanities Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Journal of Social, Justice and Policy Kalbisocio: Jurnal Bisnis dan Komunikasi Journal Of Human And Education (JAHE) Strategic: Journal of Management Sciences Golden Ratio of Data in Summary Innovative: Journal Of Social Science Research Jurnal Ilmu Sosial dan Politik (JISPOL) Jurnal Social Society
Jonson Rajagukguk
Universitas HKBP Nommensen
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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PENGARUH CITRA DESTINASI DAN PENGALAMAN BERKESAN TERHADAP PEREKONOMIAN MASYARAKAT DAERAH WISATA GEOSITE SIPINSUR Putri Laurensia Lumbantoruan; Nalom Siagian; Kepler Sinaga; Jonson Rajagukguk
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 4 (2026): 2026 April
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i4.832

Abstract

This study aims to analyze the influence of destination image (X1) and memorable experiences (X2) on the community's economy (Y) in the Sipinsur Geosite tourist area, Pearung Village, Humbang Hasundutan Regency. The population included MSMEs and tourists, with a sample of 96 respondents drawn using the Lemeshow formula and accidental sampling technique. Primary data were collected through questionnaires and analyzed using multiple linear regression using SPSS. The analysis results show a regression equation of Y = -3.528 + 0.620X1 + 0.417X2. A partial t-test proved that destination image had a significant positive effect (t=13.198; Sig=0.000 <0.05) and that effective experiences also had a significant effect (t=8.705; Sig=0.000 <0.05). A simultaneous F-test emphasized the joint influence of both variables (F=104.077; Sig=0.000 <0.05), with an R-square of 0.691 (69.1% of the variation in Y is explained by X1 and X2). It can be concluded that destination image and experiences have a positive and significant impact on the local economy of the Sipinsur Geosite. Management is advised to maintain the destination image and enhance the tourist experience to optimize the local economic impact.
Pengaruh Keamanan dan Citra Usaha terhadap Kepuasan Pelanggan Bigbest Laundry Lubuk Pakam Serina Lemeria Nababan; Natalia E.T. Sihombing; Jonson Rajagukguk
Journal Social Society Vol. 6 No. 2 (2026): April - Juni 2026
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.6.2.2026.1236

Abstract

Urgensi penelitian ini untuk meningkatkan kepercayaan, loyalitas, dan kualitas pengalaman pelanggan, sehingga mendorong pertumbuhan bisnis yang berkelanjutan. Penelitian ini bertujuan untuk menganalisis pengaruh keamanan dan citra usaha terhadap kepuasan pelanggan Bigbest Laundry Lubuk Pakam. Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Populasi berjumlah 4.937 pelanggan dengan sampel 98 responden yang ditentukan melalui teknik purposive sampling berdasarkan rumus Slovin. Instrument penelitian yaitu menggunakan kuesioner. Teknik pengumpulan data yang digunakan meliputi penyebaran kuesioner kepada 98 pelanggan Bigbest Laundry Lubuk Pakam yang dipilih menggunakan teknik non probability sampling dengan metode purposive sampling. Data primer dikumpulkan melalui kuesioner berskala Likert dan dianalisis menggunakan uji validitas, reliabilitas, regresi linier berganda, uji t, uji F, serta koefisien determinasi. Hasil penelitian menunjukkan bahwa secara parsial keamanan (thitung 4,461; sig 0,000 < 0,05) dan citra usaha (thitung 4,901; sig 0,000 < 0,05) berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Secara simultan diperoleh Fhitung 40,980 > Ftabel 2,70. Nilai R² sebesar 0,463 menunjukkan bahwa 46,3% variasi kepuasan pelanggan dijelaskan oleh keamanan dan citra usaha. Kesimpulan dalam penelitian ini bahwa Keamanan dan Citra Usaha berpengaruh positif dan signifikan terhadap Kepuasan Pelanggan Bigbest Laundry Lubuk Pakam.
Reformasi Birokrasi dalam Persepsi Masyarakat Terhadap Kualitas Pelayanan Dinas Kependudukan dan Pencatatan Sipil Kabupaten Dairi Jonson Rajagukguk; Maringan Panjaitan; Ayub Cristoper Zebua; Vitria Pane
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 3 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i3.10433

Abstract

Penelitian ini bertujun untuk mengetahui bagaimana persepsi masyarakat terhadap kualitas pelayanan Dinas Kependudukan dan Pencatatan Sipil Kabupaten Dairi (Studi Pembuatan E-KTP dan KK). Metode yang digunakan dalam penelitian ini deskriptif kualitatif adapun jumlah informan sebanyak 11 orang. Penelitian ini menggunakan teknik analisis data yang terdiri dari reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa, kualitas pelayanan publik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Dairi dilihat dari dimensi tangible (bukti fisik) belum memenuhi kualitas pelayanan dengan baik, dimensi Reliability (Kehandalan) pegawai sudah menjalankan dengan tepat waktu sesuai ketentuan yang berlaku dan memiliki standar prosedur dalam menjalankan fungsi sebagai pelayanan kepada masyarakat agar berjalan dengan terstruktur, dimensi Responsiveness (Ketanggapan) bahwa pegawai sudah menunjukkan sikap tanggap kepada masyarakat petugas akan merespon dengan baik dan cepat, dimensi Assurance (Jaminan) bahwa jaminan kepastian waktu pelayanan dan jaminan biaya pelayanan baik tetapi belum memberikan kepuasan kepada masyarakat sebagai pengguna layanan, dimensi terakhir yaitu Emphaty (Empati) dalam memberikan pelayanan juga berperilaku kurang adil dan masih pandang bulu (diskriminatif). Sesuai dengan penelitian yang telah dilakukan, petugas pelayanan di Kantor Administrasi Kependudukan dan Pencatatan Sipil Kabupaten Dairi masih ada membeda-bedakan masyarakat yang melakukan pelayanan.
Enhancing Public Service Quality in Medan City through E-Government Initiatives: The Role of Acceptability and Work Efficiency Vera Asihna Riris Pasaribu; Jonson Rajagukguk; Sunday Ade Sitorus
ARRUS Journal of Social Sciences and Humanities Vol. 6 No. 3 (2026)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum4940

Abstract

This study aims to examine the effect of acceptability and work efficiency on public service quality through E-Government initiatives in Medan City. The study was motivated by the need to improve public service delivery through digital governance, particularly in local government contexts where public acceptance, administrative efficiency, and digital service initiatives play an important role in strengthening service performance. This research employed a descriptive quantitative approach using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The population consisted of 2,494,512 residents of Medan City in 2023, and the sample was determined using the Slovin formula with a 10% margin of error, resulting in 100 respondents selected through accidental sampling.The results indicate that acceptability has a significant effect on the improvement of public service quality in Medan City. Work efficiency also significantly contributes to improving public service quality. Furthermore, acceptability and work efficiency significantly influence E-Government initiatives. The findings also show that E-Government initiatives significantly contribute to the improvement of public service quality. In addition, E-Government initiatives serve as an intervening variable in the relationship between acceptability and public service quality, as well as between work efficiency and public service quality. These findings confirm that public service improvement is not only determined by the availability of digital government systems, but also by the extent to which such systems are accepted by citizens and supported by efficient work processes within government institutions.This study concludes that acceptability, work efficiency, and E-Government initiatives are important determinants of public service quality improvement in Medan City. The higher the public acceptability of E-Government technology and the more efficient the work processes implemented by public institutions, the stronger the contribution of E-Government initiatives to improving public service quality. Therefore, the Medan City Government needs to continuously strengthen citizen-oriented E-Government initiatives to create public services that are more efficient, responsive, transparent, and aligned with citizens’ needs
Strengthening Public Trust and Citizen Engagement Through E-Government Application Innovation: The Intervening Role of E-Government Effectiveness In Medan City Jonson Rajagukguk; Vera Asihna Riris Pasaribu; Maringan Panjaitan
ARRUS Journal of Social Sciences and Humanities Vol. 6 No. 3 (2026)
Publisher : PT ARRUS Intelektual Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35877/soshum4947

Abstract

This study aims to examine the influence of E-Government application innovation on public trust and citizen engagement through E-Government effectiveness as an intervening variable in Medan City. The study is motivated by the continuing reliance on manual public service systems, which often create administrative delays, limited accessibility, low transparency, and insufficient citizen participation. In response to these challenges, E-Government application innovation is expected to strengthen digital public service delivery by improving service availability, accessibility, transparency, operational efficiency, and public participation. This study employs a descriptive quantitative approach using Structural Equation Modeling (SEM). The population consists of 2,494,512 residents of Medan City in 2023, and the sample comprises 100 respondents selected using stratified random sampling based on educational level. The results show that all measurement indicators satisfy convergent validity, discriminant validity, and composite reliability requirements. The hypothesis testing results indicate that E-Government application innovation has a significant effect on public trust, citizen engagement, and E-Government effectiveness. Furthermore, E-Government effectiveness significantly influences public trust and citizen engagement. The indirect effect analysis also confirms that E-Government effectiveness plays an intervening role in strengthening the influence of E-Government application innovation on both public trust and citizen engagement. These findings suggest that innovative and effective E-Government applications are essential for building citizen confidence, encouraging public participation, and improving the quality of digital public services in Medan City.
ANALISIS PELAYANAN PUBLIK BERCIRIKAN GOOD GOVERNANCE PADA BIDANG PELAYANAN PERIZINAN DI DINAS PENANAMAN MODAL PELAYANAN TERPADU SATU PINTU DAN KETENAGAKERJAAN KABUPATEN DAIRI Jadi Pane; Jonson Rajagukguk; Talenta Emma
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 8 (2026): 2026 Agustus
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i8.1202

Abstract

Issues plaguing public services include the prevalence of collusion and nepotism (KKN) across central and regional government agencies, sluggish bureaucracy, unfriendly government staff, a lack of information transparency, budgetary waste on matters that do not enhance public welfare, restrictions on freedom of expression, and discriminatory service practices based on ethnicity, religion, social status, or kinship ties. To address these challenges, the government is striving to improve the image of public services by implementing the principles of good governance. It is hoped that applying these principles will maximize service quality and elicit a positive public response, thereby fostering satisfaction and trust in the government. The Investment and Integrated Licensing Agency of Dairi Regency is the government body responsible for handling licensing services for the local community. An assessment of good governance at the agency reveals that these principles have not yet been fully implemented; issues persist regarding the timeliness of administrative processing, discriminatory treatment of the public, the prioritization of kinship ties, and a lack of responsiveness among staff. Four specific principles have not been optimally applied: excellent service, democracy and participation, effectiveness and efficiency, and fairness. This study aims to examine the extent to which good governance principles have been effectively implemented. It employs a qualitative approach to understand the situation and provide an explanatory overview of the issues facing the Dairi Regency Investment and Integrated Licensing Agency. The study utilizes both key and primary informants, with data collected through interviews and document analysis. Data analysis involves the stages of data reduction, data presentation, and conclusion drawing.
PERAN MASYARAKAT DALAM PERENCANAAN DAN PENGELOLAAN PEMBANGUNAN STUDI KASUS DI DESA DURIA, KECAMATAN LOLOFITUMOI KABUPATEN NIAS BARAT Adil Berkatman Jaya Gulo; Jonson Rajagukguk; Vera Pasaribu; Maringan Panjaitan
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 8 (2026): 2026 Agustus
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i8.1203

Abstract

This study analyzes the role of the community in the planning and management of development in Duria Village, Lolofitu Moi Subdistrict, West Nias Regency, aiming to understand how residents’ participation affects the effectiveness of village development. A descriptive qualitative method was employed, with data collected through in-depth interviews and official documentation. The findings reveal that the community actively participates in village meetings and program priority-setting, although some residents still rely on traditional leaders or representatives. In management, participation is evident through collective work (gotong royong), utilization of development outcomes, budget oversight, and women’s involvement in non-physical programs such as the Family Welfare Movement (PKK). Supporting factors include a culture of mutual cooperation, open leadership, and direct benefits, while major obstacles are low education, dominance of certain figures, vulnerable economic conditions, and limited village budgets. In conclusion, community participation is relatively effective but requires expansion and quality improvement, especially for vulnerable groups. These findings provide insights for village governments to achieve participatory, transparent, and sustainable development.
PENERAPAN PRINSIP TRANSPARANSI DAN MANAJEMEN PELAYANAN INFORMASI PUBLIK KOTA MEDAN DI DINAS KOMINFO Patricia Herpayanti Rajagukgkuk; Gabriel Hutagaol; Jonson Rajagukguk; Maringan Panjaitan
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 13 No. 8 (2026): 2026 Agustus
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/gjikplp.v13i8.1296

Abstract

Good governance can be understood by imposing characteristics, namely participation, law enforcement, transparency, equality of responsiveness, future insight, accountability, supervision, efficiency and effectiveness. But what you want to discuss is information transparency. Information transparency is openness in carrying out decision making and openness in expressing material and relevant information about the company. While transparency is the principle that guarantees access or freedom for everyone to obtain information about the administration of government and other activities, namely information about policies, the process of making, and the implementation and results achieved. This study uses a descriptive qualitative research method using interview and observation techniques. The study used "key informants, key informants and additional informants. The results of this study explain that the Implementation of the Transparency Principle in public service is good, it can be seen from the level of Service, Satisfaction, Clarity in providing information. Where the Head of the Office, Secretary and the community have established good cooperation in providing information in the community. So that it can be said that the provision of information to the people in Medan City is good and helps the community. KOMINFO's official office has suggestions, namely the Sekrel car and the official website that is used to provide information and community complaints so that the KOMINFO Office can receive public complaints and immediately follow up on complaints and immediately develop reports from the community and fix them.
Implementasi Kebijakan Bantuan Sosial Tunai Terhadap Peningkatan Kesejahteraan Masyarakat Di Kelurahan Sidorame Barat I, Kecamatan Medan Perjuangan Fani Anastasia Sitohang; Nalom Siagian; Jonson Rajagukguk
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 10, No 2 (2026): Mei 2026
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v10i2.2026.750-756

Abstract

Penelitian ini bertujuan untuk mendeskripsikan proses implementasi kebijakan bantuan sosial tunai dan mengidentifikasi faktor-faktor penghambat dalam implementasi kebijakan bantuan sosial tunai serta menganalisis dampak bantuan sosial tunai terhadap kesejahteraan masyarakat penerima di Kelurahan Sidorame. Penelitian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Pemilihan metode kualitatif didasari oleh keinginan peneliti untuk mengeksplorasi fenomena yang tidak dapat diukur semata-mata dengan angka, yaitu proses implementasi kebijakan dan persepsi kesejahteraan. Informan Kunci yaitu Lurah atau Sekretaris Lurah Sidorame, Informan Utama: Kepala Seksi Kesejahteraan Masyarakat (Kasi Kesra) dan para Kepala Lingkungan (Kepling) dan Informan Pendukung: Masyarakat penerima manfaat BST di Kelurahan Sidorame. Analisis data menggunakan model Miles yaitu: Reduksi Data, Penyajian Data dan pengambilan keputusan. Hasil penelitian menunjukkan bahwa pelaksanaan PKH di Kelurahan Sidorame Barat I dengan tingkat keberhasilan yang signifikan pada indikator Komunikasi dan Disposisi. Informasi mengenai hak dan kewajiban KPM tersampaikan dengan baik melalui pendamping PKH, sehingga 248 KK penerima manfaat memiliki komitmen yang kuat untuk mematuhi syarat bantuan. Hal ini dibuktikan dengan konsistensi informan dalam mengalokasikan dana sesuai dengan komponen bantuan yang mereka terima, adanya kategorisasi pemanfaatan dana yang sangat strategis bagi keberlangsungan hidup rumah tangga dan kriteria evaluasi William N. Dunn, program PKH telah memenuhi standar efektivitas dan ketepatan. Namun, dari sisi kecukupan, bantuan ini masih bersifat bantuan stimulus dan belum sepenuhnya mampu menjadi solusi tunggal untuk membawa masyarakat keluar dari kemiskinan secara permanen tanpa didampingi oleh program pemberdayaan ekonomi lainnya.
ANALISIS SISTEM INFORMASI PELAYANAN PUBLIK PADA APLIKASI SIBISA DI DISDUKCAPIL KOTA MEDAN Hendra Iswara Gea; Jonson Rajagukguk; Jhonson Pasaribu; Maringan Panjaitan
JOURNAL OF SOCIAL, JUSTICE AND POLICY Vol. 5 No. 4 (2026): 2026 JULI
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56015/sjp.v5i4.120

Abstract

Digital-based public services are one of the government's efforts to improve the quality of services provided to the community. The Population and Civil Registration Office (Disdukcapil) of Medan City developed the SIBISA application as an online population administration service platform. This study aims to analyze the public service information system of the SIBISA application using the DeLone and McLean Information Systems Success Model, which includes system quality, information quality, system use, user satisfaction, and net benefits. This study employed a descriptive qualitative approach. Data were collected through observations, interviews, and documentation involving employees of the Population and Civil Registration Office of Medan City and members of the public as application users. The data were analyzed through data reduction, data presentation, and conclusion drawing. The results indicate that the SIBISA application has improved the effectiveness and efficiency of population administration services. The system quality and information quality are considered satisfactory, although several obstacles remain, such as server disruptions, unstable internet networks, and information that is not regularly updated. The use of the application continues to increase and has provided user satisfaction by simplifying the process of obtaining population administration documents without requiring citizens to visit the office directly. Overall, the SIBISA application has contributed positively to improving public service quality. However, improvements are still needed in system stability, information updates, and public outreach to optimize its implementation.
Co-Authors Adil Berkatman Jaya Gulo Agnes Paska Asima Hasibuan Hasibuan Ambarita, Amsal Angela Novenita Lumbantobing Arif Rahman Aritonang, Tiurmaida H. Artha Lumban Tobing Artha Lumbantobing Ayub Cristoper Zebua Berkat, Karunia Br Sihaloho, Juli Tiarma Br. Hutagalung, Hizkia Dara Yein Butar Butar, Rosmainda Charles M. Sianturi Chetrin Ruth Caroline Panjaitan Dachi, Yahya Liok Debora Tambunan Degodona, L. Primawati Degodona, Laurencia Primawati Degodona, Primawati Dian Sri Rezeki Lumban Gaol Dimpos Manalu Dimpos Manalu Elfrida Aruan Fani Anastasia Sitohang Gabriel Hutagaol Gea, Silvia Gerry Gunawan Simanjuntak Ginting, Hami Br. Grace Y Damanik Gulo , Mutiara Wisda Gulo, Ardelia Gulo, Ika Dearni Putri Gulo, Wika Lestari Gurning, Relamhot Halawa, Ria Liana Harefa, Novitasari Hasibuan, Leo Jabonor Hendra Iswara Gea Hernatha Abigail Hutagalung Jadi Pane Jhonson Pasaribu Johnson Pasaribu Karina Alexandra Kepler Sinaga L Primawati Degodona Lamtio Dame Lorita Br Naibaho Lase, Yesi Maria Lewi Syahputra Marpaung Lumban Gaol, Dody Harianto Lumbantobing, Artha Manalu , Dimpos Manalu, Darma Manurung, Priani Maringan Panjaitan Maringan Panjaitan Marlan Hutahaean Miwanli Rajagukguk Nababan, Sarah Sriloly Naibaho, Lamtio Dame Lorita Br Nalom Siagian Natalia E.T. Sihombing Nduru, Sri Selvia Julita Osberth Sinaga Pane, Jadi Pane, Vitria Panjaitan, Chetrin Ruth Caroline Pasaribu, Jhonson Pasaribu, Vera A. Patricia Herpayanti Rajagukgkuk Poppy Nadia Sidauruk Primawati, L. Degodona Purba, Gress Sanita Dewi H Putri Laurensia Lumbantoruan Rahmat Syukur Gulo Rajagukguk, Anggun N Rajagukguk, Melani Tionida Rosmainda Butar Butar Ruth Imeliana Pakpahan Sahala Siallagan Sarumaha, Zeni Oktavianis Serina Lemeria Nababan siagian, lasma Sianturi, Charles M. Sianturi, Cyndia Audria Sianturi, Faldo Junayles Sibarani, Ella Sihombing, Erika Juliana Sihombing, Natalia E. Sihombing, Natalia ET Sihombing, Novela Sihombing, Sriulina Sihotang, Rewinda P.L Sihura, Risky Roi Putra Silvia Decmerry Natalia Gea Silvia Decmerry Natalia Gea Simamora, Anna Maria Simangunsong, Ridhon M B Simaremare, Donni Sinaga, Gracy Insani Sinaga, Sutinar Sitepu, Masta Manita Br Sitorus, Christina Mhirena Sunday Ade Sitorus Tafonao, Kamurnian Talenta Emma Tarigan, Dodi Evrata Theresia Gulo Tobing, Angela Novenita L Vera A.R. Pasaribu Vera Asihna Riris Pasaribu Vera Asihna Riris Pasaribu Vera Pasaribu Vitria Pane Zai, Jaya Zebua, Ayub Cristoper Zebua, Jul Forman