Articles
<![CDATA[The Impact of Facilities and Service Quality on the Satisfaction of Hemodialysis Patients at Mitra Jatiasih Hospital ]]>
<![CDATA[Labiba, Salsabil Inas]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Junaedi, Dudun]]>
<![CDATA[ Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) Vol. 11 No. 2 (2025): Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and ]]>
Publisher : <![CDATA[STIE Indonesia Banking School ]]>
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DOI: 10.35384/jemp.v11i2.836
<![CDATA[The advancement of science and technology has increased public awareness of healthy living, establishing health as a critical foundation for social and economic stability. Hospitals, therefore, play a central role in providing high-quality healthcare services that influence patient satisfaction. This study aims to analyze the influence of facilities and service quality on the satisfaction of hemodialysis patients at Mitra Jatiasih Hospital. A quantitative approach with a descriptive-correlational design was employed, involving all 72 hemodialysis patients as research subjects through total sampling. Data were collected using validated and reliable questionnaires and analyzed with multiple linear regression supported by classical assumption tests. The results showed that facilities had a significant positive effect on patient satisfaction, contributing 17.4%, while service quality also had a significant impact with a 13.2% contribution. Simultaneous testing revealed that both variables collectively accounted for 39.5% of the variation in patient satisfaction. These findings underscore that improvements in infrastructure and the quality of service delivery are critical to enhancing satisfaction among patients undergoing long-term treatment. In conclusion, the study confirms that better facilities and optimal service quality lead to higher satisfaction levels, emphasizing the need for hospital management to prioritize these areas in delivering patient-centered care.]]>
<![CDATA[Compilation of Criteria for Types of Data Collection in Management of Research Methods ]]>
<![CDATA[Aini, Qurotul]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Yuliana, Yuliana]]>
<![CDATA[ APTISI Transactions on Management (ATM) Vol 2 No 2 (2018): ATM (APTISI Transactions on Management) ]]>
Publisher : <![CDATA[Pandawan ]]>
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DOI: 10.33050/atm.v2i2.787
<![CDATA[Writing activities are an integral part of the learning process. Writing means managing ideas systematically and expressing them explicitly. Writing can mean lowering or describing graphic symbols that describe a language understood by someone. For a researcher, compiling a research management is a very important step because this step greatly determines the success or failure of all research activities. Research activities are one of the activities that are scientific in nature. Before someone starts with research activities then he must make a written plan commonly referred to as the management of research data collection. In addition, scientific research management has a clear purpose, which can later be useful as a study material about a matter and most importantly as a reference in making decisions both for the benefit of the public or government or the private sector or company.]]>
<![CDATA[Implikasi Komitmen Organisasi dan Disiplin Kerja terhadap Kinerja Karyawan pada PT. 786 Jakarta ]]>
<![CDATA[Wahyuni, Putri Diana]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Hanaffy, Jamal]]>
<![CDATA[ AKADEMIK: Jurnal Mahasiswa Humanis Vol. 4 No. 3 (2024): AKADEMIK: Jurnal Mahasiswa Humanis ]]>
Publisher : <![CDATA[Perhimpunan Sarjana Ekonomi dan Bisnis ]]>
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DOI: 10.37481/jmh.v4i3.1055
<![CDATA[In the context of increasingly intense business competition, employee performance becomes a crucial factor for a company's success. PT. 786 Jakarta, as a rapidly growing company, faces the challenge of enhancing employee productivity. Organizational commitment and work discipline are considered essential elements that influence employee performance. Therefore, this study aims to analyze the impact of organizational commitment and work discipline on employee performance at the company. This research is quantitative in nature, descriptive, and associative. The population for this study consists of employees at PT. 786 Jakarta. The sampling technique employed is random sampling, with a sample size of 33 employees from PT. 786 Jakarta selected as respondents. Based on the research findings, it can be concluded that both organizational commitment and work discipline have a positive and significant impact on employee performance at PT. 786 Jakarta. Organizational commitment is shown to have a greater contribution to performance improvement compared to work discipline, although both play complementary roles in enhancing productivity. These findings emphasize the importance for the company to strengthen organizational commitment and maintain work discipline as key strategies in improving overall employee performance.]]>
<![CDATA[Evaluasi Strategi Guru dalam Mengatasi Kesulitan Belajar Matematika Siswa di Sekolah Dasar ]]>
<![CDATA[Ningtyas, Zahra Puspita]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Rusika, Diah Cahyaning]]>;
<![CDATA[Salsabella Putri, Moza Thania]]>;
<![CDATA[Rahmadana, Revano Alfa]]>
<![CDATA[ Jurnal Pendidikan Guru Sekolah Dasar Vol. 3 No. 1 (2025): November ]]>
Publisher : <![CDATA[Indonesian Journal Publisher ]]>
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DOI: 10.47134/pgsd.v3i1.2189
<![CDATA[Penelitian ini bertujuan untuk mengevaluasi strategi guru dalam mengatasi kesulitan belajar matematika pada siswa sekolah dasar. Fokus utama penelitian adalah untuk mengidentifikasi pendekatan pembelajaran yang efektif dalam membantu siswa memahami konsep matematika serta mengatasi hambatan yang muncul selama proses pembelajaran. Penelitian ini menggunakan metode kualitatif dengan pendekatan studi kasus dan studi dokumentasi yang dilaksanakan di SD Negeri 81 Kota Bengkulu. Data dikumpulkan melalui observasi langsung di kelas, wawancara mendalam dengan guru dan siswa, serta analisis terhadap laporan hasil belajar siswa pada mata pelajaran matematika. Analisis data dilakukan dengan teknik analisis isi untuk mengidentifikasi pola dan strategi yang diterapkan guru. Hasil penelitian menunjukkan bahwa strategi guru dalam mengatasi kesulitan belajar matematika meliputi penggunaan media pembelajaran kontekstual, pemberian soal berdasarkan tingkat kemampuan siswa, pembiasaan belajar mandiri di rumah, serta pendekatan yang menekankan pada penguatan motivasi dan rasa percaya diri siswa. Guru juga berperan penting dalam menciptakan suasana belajar yang menyenangkan untuk mengurangi kecemasan siswa terhadap matematika. Hasil ini menegaskan bahwa strategi pembelajaran yang adaptif dan berorientasi pada kebutuhan siswa mampu meningkatkan pemahaman konsep, hasil belajar, dan minat siswa terhadap matematika di sekolah dasar.]]>
<![CDATA[DAMPAK KEPEMIMPINAN, KUALITAS KERJA DAN PROFESIONALISME TERHADAP KINERJA PERSONEL PADA LEMDIKLAT POLRI DI JAKARTA ]]>
<![CDATA[Setyowati, Retno dwi]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>
<![CDATA[ Journal MISSY (Management and Business Strategy) Vol 6 No 2 (2025): MISSY ]]>
Publisher : <![CDATA[Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Wiraraja ]]>
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<![CDATA[Leadership is a person who has skills and strengths, especially superior skills in one area so that he is able to influence other people. Work quality is a result that can be measured by the effectiveness and efficiency of the work carried out. Performance is the work result that can be achieved by a person or group of people in an organization. The aim of the research is as follows: To find out whether leadership and work quality together influence the performance of Polri personnel at the National Police Education and Training Institute in Jakarta. The sampling technique used in this research, the author used the Random Sampling technique or randomly from the existing population of 451 National Police Personnel who were used as samples referring to the Slovin formula in Husein Umar, 2017, obtained a sample of 82 people. The positive influence of leadership on the performance of National Police Personnel obtained a partial value of 0.916, meaning there is a very strong influence or influence with a coefficient of determination of 83.9%. This is proven by hypothesis testing, the value obtained is to = 12.253 > t0.05 (80) = 1.660, so Ho is rejected and Ha is accepted, meaning there is a very significant effect.]]>
<![CDATA[The Influence of Communication and Employment Status on Employee Work Effectiveness ]]>
<![CDATA[Juliharta, I Dewa Gede Agung Kurnia]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Sahim, Aswin Naldi]]>;
<![CDATA[Supriyadi, Supriyadi]]>
<![CDATA[ Amkop Management Accounting Review (AMAR) Vol. 5 No. 2 (2025): July - December ]]>
Publisher : <![CDATA[Sekolah Tinggi Ilmu Ekonomi Amkop Makassar ]]>
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DOI: 10.37531/amar.v5i2.3330
<![CDATA[The progress of an organization can be seen from changes towards the good, especially in achieving the goals that have been set, both private organizations and government agencies, will not be separated from the support of human resources owned by the organization. This study aims to reveal: 1) Is there an influence of communication on employee work effectiveness; 2) Is there an influence of employee status on employee work effectiveness.; 3) Is there an influence of communication and employee status together on employee work effectiveness. The method used in this study is quantitative with a survey approach. The population of this study were employees at the Directorate of Research and Community Service (DPPM) of the Ministry of Higher Education, Science, and Technology. The sampling technique used in this study was random sampling. Research data were obtained through the Communication, Employee Status and Work Effectiveness instruments. The results of the study 1) Communication has a significant effect on employee work effectiveness at DPPM of the Ministry of Higher Education, Science, and Technology.; 2) Employee Status has an effect but is not significant on Employee Work Effectiveness at DPPM of the Ministry of Higher Education, Science, and Technology.; 3) Communication partially has a significant influence, while Employment Status does not have a significant influence.]]>
<![CDATA[The Effect of Digital Chat and Phone Marketing in Increasing Patient Repeat Orders Through Closing Rate in Men's Health Services in Indonesia ]]>
<![CDATA[Elnardy, Mohammad Caesario]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Kusuma, Sitta]]>
<![CDATA[ International Journal of Business, Law, and Education Vol. 7 No. 1 (2026): International Journal of Business, Law, and Education ]]>
Publisher : <![CDATA[IJBLE Scientific Publications Community Inc. ]]>
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DOI: 10.56442/ijble.v7i1.1397
<![CDATA[This study aims to analyze the influence of chat-based and telephone-based digital marketing on patient closing rates and repeat orders, and to examine the mediating role of closing rates in this relationship. The research employed a quantitative, survey-based approach with non-clinical healthcare workers serving as medical advisors in men's health clinics in Indonesia. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to identify both direct and indirect relationships among variables. The findings reveal that digital marketing via chat and phone significantly affects patient conversion rates and repeat orders. Furthermore, closing rate was found to mediate the relationship between chat and telephone communication and repeat order behavior. These results indicate that the effectiveness of digital marketing strategies in healthcare services is not solely determined by the utilization of digital technology but also by the quality of communication demonstrated by healthcare personnel. The study highlights the importance of structured and strategic digital communication in strengthening patient engagement and loyalty. The findings provide practical implications for healthcare service providers, particularly clinic management, in developing more effective digital marketing strategies that emphasize communication quality, patient trust, and relationship continuity.]]>
<![CDATA[The Influence of TikTok Video Content and Live Streaming on Patient Consultation Decisions at Indonesian Men's Clinics ]]>
<![CDATA[Putra, Alamsyah]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Kusuma, Sitta]]>
<![CDATA[ International Journal of Business, Law, and Education Vol. 7 No. 1 (2026): International Journal of Business, Law, and Education ]]>
Publisher : <![CDATA[IJBLE Scientific Publications Community Inc. ]]>
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DOI: 10.56442/ijble.v7i1.1401
<![CDATA[This study aims to examine the influence of TikTok video content (X1) and live streaming (X2) on patients’ consultation decisions (Y) at Klinik Lelaki Indonesia. The research employed a quantitative approach using purposive sampling, involving 154 respondents. Data were analyzed using SPSS version 25, including validity testing, reliability testing, classical assumption testing, and multiple regression analysis. The results indicate that all research instruments were valid (r > 0.159; p < 0.05) and reliable (Cronbach’s Alpha values: X1 = 0.745; X2 = 0.821; Y = 0.682). Furthermore, the regression model satisfied classical assumption tests, including normality (p = 0.156), multicollinearity (VIF = 1.885), and autocorrelation (Durbin–Watson = 1.619). The partial regression analysis shows that video content (B = 0.273; p < 0.001) and live streaming (B = 0.267; p < 0.001) have positive and significant effects on consultation decisions. Simultaneously, both variables significantly influence consultation decisions (F = 55.633; p < 0.001). The coefficient of determination (R² = 0.424) indicates that 42.4% of the variance in patient consultation decisions is explained by the two independent variables, while the remaining 57.6% is accounted for by factors outside the model. These findings suggest that improving the quality and effectiveness of digital health content on social media platforms increases patients’ likelihood of seeking medical consultation.]]>
<![CDATA[Pengaruh Lingkungan Kerja dan Budaya Organisasi Kerja terhadap Kinerja Pegawai Lembaga Pengelola Dana Bergulir Koperasi dan Usaha Mikro, Kecil, dan Menengah (LPDB-KUMKM) ]]>
<![CDATA[Purwanto, Purwanto]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Adiputra, I Gede]]>
<![CDATA[ Jurnal Multidisiplin West Science Vol 5 No 04 (2026): Jurnal Multidisiplin West Science ]]>
Publisher : <![CDATA[Westscience Press ]]>
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DOI: 10.58812/jmws.v5i04.3324
<![CDATA[Tujuan dalam penelitian ini adalah untuk mengetahui seberapa besar Pengaruh Lingkungan Kerja Dan Budaya Organisasi Kerja Tehadap Kinerja Pegawai baik secara parsial maupun simultan Pada Lembaga Pengelola Dana Bergulir Koperasi Dan Usaha Mikro, Kecil, Dan Menengah (LPDB-KUMKM). Metode yang dipergunakan dalam penelitian ini adalah metode penelitian yang bersifat kuantitatif dengan deskriptif. Teknik pengambilan sampel yang digunakan dalam penelitian ini adalah teknik pengambilan sampel menggunakan Rumus Slovin dengan toleransi error 10% dengan jumlah sampel 80, dan teknik analisis data menggunakan adalah teknik analisis menggunakan uji kualitas data, analisis regresi linier sederhana dan analisis regresi linier berganda dengan menggunakan aplikasi SPSS versi 25.0. Berdasarkan analisis yang dilakukan maka dapat disimpulkan bahwa kualitas data variabel lingkungan kerja, budaya organisasi dan kinerja kerja valid dan realibel secara signifikan baik parsial maupun simultan masing-masing ataupun secara bersama-sama dapat memberi pengaruh terhadap kinerja pegawai Lembaga Pengelola Dana Bergulir Koperasi Dan Usaha Mikro, Kecil, Dan Menengah (LPDB-KUMKM).]]>
<![CDATA[Pengaruh Electronic Word of Mouth (E-Wom) dan Kualitas Pelayanan terhadap Kepercayaan Konsumen pada Patuha Resort Bandung ]]>
<![CDATA[Purwoko, Donny]]>;
<![CDATA[Zaharuddin, Zaharuddin]]>;
<![CDATA[Freddy, Sitta Kusuma]]>
<![CDATA[ AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 6 No. 2 (2026): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis ]]>
Publisher : <![CDATA[Perhimpunan Sarjana Ekonomi dan Bisnis ]]>
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DOI: 10.37481/jmeb.v6i2.1972
<![CDATA[The rapid growth of digital platforms has transformed consumer behavior in the tourism industry, particularly in the way trust is formed through online information and service experiences. In nature-based resorts, consumer trust is influenced not only by direct service encounters but also by perceptions generated through Electronic Word of Mouth (E-WOM). This study aims to examine the effect of Electronic Word of Mouth (E-WOM) and service quality on consumer trust at Patuha Resort Bandung, both partially and simultaneously. This research employed a quantitative approach with descriptive and associative designs. The population consisted of consumers of Patuha Resort Bandung, and a sample of 100 respondents was determined using the Slovin formula. Data were collected through structured questionnaires using a five-point Likert scale and analyzed using multiple linear regression with SPSS version 27. The results show that Electronic Word of Mouth (E-WOM) has a positive and significant effect on consumer trust. Service quality has a positive but statistically insignificant effect when tested partially. However, E-WOM and service quality simultaneously have a significant influence on consumer trust. The findings indicate that E-WOM plays a dominant role in building consumer trust, while service quality functions as a supporting factor that reinforces consumer experience and trust sustainability in tourism services.]]>
