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All Journal Jurnal Manajemen Terapan dan Keuangan JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Jurnal Dimensi EQUILIBIRIA Ekspektra: Jurnal Bisnis & Manajemen Minda Baharu BENING Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Manajemen, Organisasi, Dan Bisnis e-Jurnal Apresiasi Ekonomi Journal of Economics and Management Scienties PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Jurnal Manajerial dan Bisnis Tanjungpinang Jurnal Sistem Informasi dan Manajemen Tractare: Jurnal Ekonomi-Manajemen Jurnal Medika: Medika
Mira Yona
Universitas Riau Kepulauan
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THE EFFECT OF WORKLOAD AND ORGANIZATIONAL SUPPORT ON EMPLOYEE PERFORMANCE IN THE GENERAL BUREAU OF BP BATAM Roni Agustiadi; Mira Yona; Hanafi; Rona Tanjung; Habibuddin; Amsakar Achmad
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 7 (2026): JUNE
Publisher : RADJA PUBLIKA

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Abstract

Employee performance in public sector organizations is influenced by organizational factors such as workload and organizational support. This study aims to analyze the effect of both variables on the performance of employees in the General Bureau of BP Batam, both partially and simultaneously. A quantitative approach with a cross-sectional design was employed, involving 20 employees from three work units. Workload was measured using the NASA Task Load Index (NASA-TLX), organizational support was assessed using the Survey of Perceived Organizational Support (SPOS), and employee performance was evaluated based on the dimensions of task performance and contextual performance, all using a five-point Likert scale. Data were analyzed using multiple linear regression (SPSS 24.0). Results indicated that workload (p = 0.875) and organizational support (p = 0.158) did not have a significant effect on employee performance, although the directions of the relationships were consistent with theoretical predictions — negative for workload and positive for organizational support. The non-significant findings are attributed to employees' adaptive capacity, perceptual homogeneity among respondents, and limitations in sample size. This study contributes to understanding the dynamics of employee performance at BP Batam and recommends future research with larger samples and the inclusion of mediating variables.
Co-Authors A Ashari Abdul Manan Ade Chandra Ade Sarmini Adlin, Latip Ahmad Yasin, Ahmad Aminullah Assagaf Amsakar Achmad Anersih, Anersih Anggrainy Putri Ayuningrum Ares Ares ariyati, Yannik Arna Suryani, Arna Asmadillah, Fifin Aziz, Nur Bangun, Rejeki Barus, Peromikha Cut Della Yulita Denny Ammari Ramadhan Destami, Gina Dery Dewi Fatmawati Dian Wahyu Novita Diana, Marta Lova Elaria Mirhanda Ellysiana, Nur FEBRIANTI, ANGGREANI Gusfin, Rafif Habibuddin Habibuddin Nasution Habibudin Nasution Haironi, Rita Hanafi Hanafi Siregar Hanivah, Wydia Hary Rangga Hutabarat, Dame Riaty Ibnu Aziz Alamsyah Ilham Fajri, Ilham Indra Nara Persada Ismail, Shafinar Jeffi Mutiara Kasmawati Kasmawati Kautsar, Brelliant Luskya Sastria Lyanfitri, Amanda Magneta Hisyam Mahirah, Khaulah Manalu, Puan Jelina Martin Pangihutan Simangunsong Maukar, Lexi Maya Marta selina Ginting Milawati Milawati Moch Aminudin Hadi Muhammad Farhan Nasution Mulyadi Mulyadi Nasution, Abdul Manan Nasution, Habibuddin Novita, Meilani Putri Nuur Faris Akram Rabul Yamin Rahman Hasibuan, Rahman Rahmi Widyanti Ramon Zamora, Ramon Ratu Jovita br Simbolon Rehan Illiyansyah Rejeki Bangun Renny Waty Revo, Revo Rika Yuanti Rojuaniah Rojuaniah Roni Agustiadi Rostaria g S, Irma Sara Saepul Rahmanda Sagala, Rasyid Hidayat Santika, Syahira Dwi Sari, Hartika Sari, Wanda Novita Sastra Tamami, Sastra Simamora, Helprida Simanjuntak, Wilmar Siregar, Hanafi Siti Khairani Sitohang, Ribka Sri Idayu Sri Langgeng Ratnasari Sriwati Sriwati Sulastri Sulastri Sumarno, Ahmad Agus Syabria Kurniawati Syahira, Nabila Syakinah, Syakinah tampubolon, rikson pandapotan Tanjung, Rona tanjung, rona Tibrani Tibrani Tibrani, Tibrani Wusono, Medi Yolanda, Siti Zulhidayat, Zulhidayat