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All Journal Jurnal Akuntansi dan Pajak Syntax Literate: Jurnal Ilmiah Indonesia Manajerial International Journal of Social Science and Business Jurnal Manajemen Bisnis Krisnadwipayana Widya Balina :Jurnal Ilmu Pendidikan dan Ekonomi Pena Justisia: Media Komunikasi dan Kajian Hukum Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Jurnal Scientia International Journal of Business and Social Science Research Journal of Economics and Business UBS Jurnal Sosial dan Teknologi Action Research Literate (ARL) Jurnal Progress Administrasi Publik (JPAP) Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat jurnal administrasi politik dan sosial Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Jurnal Ilmu Multidisplin Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia Jurnal Sosial dan Sains Jurnal Indonesia Sosial Sains Cerdika: Jurnal Ilmiah Indonesia Mutiara: Multidiciplinary Scientifict Journal PANDITA: Interdisciplinary Journal of Public Affairs INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Greenation International Journal of Tourism and Management J-CEKI
Azis Hakim
Krisnadwipayana University, Jakarta, Indonesia
Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Neuroscience Nursing Physics Public Health Social Sciences Other

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Management of Expectations and Reality for Employee Performance Randongkir, Anisa Nurlitasari; v, Veithzal Rivai; Hakim, Azis
Jurnal Indonesia Sosial Sains Vol. 6 No. 4 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i4.1696

Abstract

Effective management of expectations between the organization and employees is key to improving individual and overall organizational performance. This article examines various aspects that need to be considered in managing the gap in expectations and realities that have an impact on employee performance. Many factors are material for managing this condition, but in this article we will discuss the most important factors that are very fundamental both from the side of the organization as management and from the individual side of employees must run in harmony so that management can run well, not create new gaps. These factors are aspects of organizational culture including leadership and effective communication, motivation aspects in employees and aspects of the reward system. This paper presents recommendations for organizations in managing the gap between employee expectations and expectations to be the organization's attention in order to maintain stability towards achieving goals. The importance of managing expectations and reality is an important agenda for every organization to "take the time" to focus on employees as a valuable asset in order to maintain job satisfaction and employee productivity.
Key Success Factors for Organizations in Controlling Employee Turnover Sulastri, Desi Aryati; Zainal, Veithzal Rivai; Hakim, Azis
Jurnal Indonesia Sosial Sains Vol. 6 No. 4 (2025): Jurnal Indonesia Sosial Sains
Publisher : CV. Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/jiss.v6i4.1698

Abstract

This study aims to identify the factors that influence employee turnover and to explore effective strategies to control it. Employee turnover, which refers to the permanent resignation of employees either voluntarily or involuntarily, can significantly disrupt organizational operations and hinder goal achievement, especially when involving competent and high-performing staff. A descriptive analysis method was employed, with data collected through a literature review from academic books, journal articles, and research reports related to employee turnover. The findings reveal that key factors contributing to turnover include weak organizational culture, low job security, limited career advancement, insufficient recognition and benefits, lack of work flexibility, and poor work-life balance. If not managed properly, these factors can lead to increased dissatisfaction and voluntary resignation. The study highlights that organizations must proactively implement comprehensive retention strategies, such as competitive compensation, transparent career development paths, supportive leadership, and flexible work arrangements. The implications of this study suggest that by addressing these areas, organizations can reduce turnover rates, enhance employee satisfaction, and foster long-term organizational success and stability.
STRATEGY DEVELOPMENT RESOURCE MAN DIGITAL BASED IN IMPROVING EMPLOYEE PERFORMANCE IN THE GREAT HALL TESTING TELECOMMUNICATION DEVICES, MINISTRY COMMUNICATION AND INFORMATICS Ningsih, Sari; Hakim, Azis
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 23 No. 2 (2024): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v23i2.4661

Abstract

Problem principal in study This is a development strategy source Power man Deep Digital Based increase performance employee at the Testing Center Telecommunications Equipment , Ministry of Communication and Information Republic of Indonesia not yet walk in a way effective and efficient . Problem main in study This is what is the development strategy source Power man Deep Digital Based improve it performance employee at the Testing Center Ministry of Communication and Information Technology Telecommunication Equipment Republic of Indonesia not yet walk in a way effective and efficient. Research methods used researcher is studies case use approach qualitative. Research result find effective development strategies digital- based sources Power man in increase performance employee at the Testing Center Telecommunications Equipment, Ministry of Communication and Information Republic of Indonesia, namely with give attention factor productivity work, efficiency, damage, accidents, service, morale work, career, conceptual, leadership, factors remuneration and consumers supported by the findings study that is factor creativity and factors innovative so that performance employee at the Central Telecommunication Equipment Testing Center, Ministry of Communication and Information Republic of Indonesia can walk in a way effective and efficient. 
Performance Analysis of Employees of the Directorate General of Teachers and Educational Personnel Ministry of Education, Culture, Research and Technology Martono, Dicky; Rivai Zainal, Veithzal; Hakim, Azis
Journal of Economics and Business UBS Vol. 12 No. 5 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i5.669

Abstract

The aim of this research is to describe the performance of employees of the Directorate General of Teachers and Education Personnel of the Ministry of Education, Culture, Research and Technology. The research method used is descriptive qualitative research with observations and in-depth interviews. The results of the research are: Overall it is appropriate, but there is still work overlap that occurs. However, they have carried out their duties in accordance with their main duties and functions as well as their respective authorities in carrying out their work so that it is clear what is being done. There are supporting factors including leadership as a work partner. Provide encouragement and direction. Giving awards. Create a comfortable workplace. Be a role model for employees. Leadership must be truly accountable, because the leadership's responsibility is very important and determines the high and low levels of employee work results, as well as employee performance and morale. The inhibiting factors include a lack of increased discipline and a lack of management of organizational culture development. The strategy for improving employee performance at the Directorate General of Teachers and Education Personnel of the Ministry of Education, Culture, Research and Technology is by planning an organizational program, namely the process of planning, organizing, leading and controlling the efforts of organizational members as well as utilizing all organizational resources in order to achieve organizational goals. has been determined by the leadership.
Analysis of the Effectiveness of Education and Training For Employees in Improving Performance in the Directorate General of Teachers and Educational Personnel of the Ministry of Education, Culture, Research and Technology Susilowati, Evi; Rivai Zainal, Veithzal; Hakim, Azis
Journal of Economics and Business UBS Vol. 12 No. 5 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i5.670

Abstract

The aim of this research is to determine and analyze the effectiveness of employee education and training and the inhibiting and supporting factors as well as the strategies of the Directorate General of Teachers and Education Personnel of the Ministry of Education, Culture, Research and Technology in improving employee performance through the effectiveness of education and training. The research method uses descriptive qualitative methods. The research instrument was conducting in-depth interviews and documentation. The results of the research illustrate that the effectiveness of education and training for employees of the Directorate General of Teachers and Education Personnel of the Ministry of Education, Culture, Research and Technology regularly carries out training for all employees and this is effective in increasing knowledge and skills as measured through goals and objectives, trainers, training materials , the training methods and training participants have taken these aspects into account, the implementation has been returned to their respective fields so that they raise themes that are very useful in increasing employee competence in carrying out their duties. The speakers also come from academies, as well as technical experts who are truly competent in their fields. The education and training carried out also maximizes participants, so that all employees get the same opportunities. There are several inhibiting factors, including limited infrastructure at the training venue so that participants feel uncomfortable with the limited facilities available, in addition to inappropriate time management. The supports include employee motivation in participating in education and training, the desire to develop knowledge, skills and expertise as well as strategies in improving employee performance at the Directorate General of Teachers and Education Personnel of the Ministry of Education, Culture, Research and Technology through the effectiveness of education and training, namely by choosing a theme. training that is appropriate to the employee's field and duties, prioritizing employees whose performance is less than optimal or below standard, competency-based training, and conducting re-learning with all employees after the implementation of education and training in order to improve skills and foster a good sense of enthusiasm for employees.
The Role of Leadership in Forming Organizational Culture Within the Directorate General of Teachers and Educational Personnel Ministry of Education, Culture, Research and Technology Manurung, Natal; Rivai Zainal, Veithzal; Hakim, Azis
Journal of Economics and Business UBS Vol. 12 No. 5 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v12i5.672

Abstract

The aim of this research is to determine and analyze the role of leaders in shaping organizational culture within the Directorate General of Teachers and Education Personnel of the Ministry of Education, Culture, Research and Technology and to look at supporting and inhibiting factors as well as strategies for improving organizational culture within the Directorate General of Teachers. and Education Personnel from the Ministry of Education, Culture, Research and Technology. This research was conducted using a descriptive qualitative approach method. Primary data sources (data that can be obtained from interviews) and secondary (data obtained and reading sources). The results of the research are that the role of leaders in forming an organizational culture which is measured through being innovative, results-oriented, oriented to all employee interests and detail-oriented in tasks is running according to the rules set in the organization and each employee carries out individual performance indicators as the output of their routine work. Supporting factors include a disciplined attitude that each employee has, understanding the action program and vision and mission of the organization, good communication between leaders and work partners in achieving results, building motivation of leaders and subordinates, administrative processes as performance assessments for each employee. However, the inhibiting factors are that there is no awareness regarding work discipline, there is no employee commitment in carrying out their duties and functions, not all employees fully understand the vision and mission of the organization, there are still high school education so that a work system has not been developed systematically and there is a lack of employee motivation. in increasing competence. The strategy used to improve organizational culture is to create a uniform understanding of the organization's vision and mission using activities such as training or workshops, building training to improve employee competency, building a measurable and transparent reward and punishment system and evaluating the results of employee performance and output. which is done.
MC Kinsey 7S Frame Work Approach Method to the Effectiveness of Organizational Performance in the Directorate of Preschool Teachers and Community Education Ministry of Education, Culture, Research and Technology Oktafiany, Andini; Rivai Zainal, Veithzal; Hakim, Azis
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v2i6.686

Abstract

Organizational effectiveness is the level of accuracy or success of an organization in formulating clear goals, realizing household budgets, managing individual activities in the organization in the form of standard operational procedures, obtaining organizational members who are in accordance with their roles, duties, functions and activities. to achieve organizational goals. The aim of this research is to find out: a) a description of the organizational effectiveness of the Directorate of Early Childhood and Community Education Teachers. b) influencing factors and efforts made to increase effectiveness in the Directorate of Early Childhood and Community Education. The research method uses a qualitative descriptive case study design. Qualitative research is defined as a type of research whose findings are not obtained through statistical procedures or other forms of calculation. Based on the results of the research that has been carried out, it can be concluded that: 1) From the results of the research, the picture of organizational effectiveness in the Directorate of Early Childhood Teachers and Community Education is that each section has carried out its duties and functions as expected. job descriptions, so that organizational goals can be achieved well. 2) Factors that influence the effectiveness of organizational performance in the Directorate of Early Childhood Teachers and Community Education include human resources; Leadership and Employee Competencies. 3) Efforts made to increase the effectiveness of organizational performance at the Directorate of Early Childhood Teachers and Community Education are Empowerment; Teamwork, Developing Abilities, and Motivation.
at the Directorate General of Teachers and Educational Personnel Ministry of Education, Culture, Research and Technology Asrul Sani, Aswin; Rivai Zainal, Veithzal; Hakim, Azis
Journal of Economics and Business UBS Vol. 12 No. 6 (2023): Special Issue
Publisher : Cv. Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52644/joeb.v2i6.687

Abstract

Public services are an important task that cannot be ignored by local governments, because if the service component stagnates, it is almost certain that all sectors will be affected. Therefore, there needs to be good planning and even need to formulate service standards for the community in accordance with the authority given by the central government to regional governments. One of the service improvements that needs to be carried out by local governments is improving services in the education sector. This research was carried out at the Directorate General of Teachers and Education Personnel. In this research, it was carried out using qualitative descriptive research, namely describing the condition of the object to be studied. Descriptive research obtains a systematic, factual and accurate picture of the facts, characteristics and relationships between the phenomena being investigated. In this research, the object to be studied is the implementation of service quality in the field of education at the Directorate General of Teachers and Education Personnel. Data collection techniques in this research were observation, interviews and documentation. Human qualities in an agency are realized by the employees themselves in carrying out their daily tasks, such as loyalty to the agency, relationships with customers, cooperation with other employees, group work experience, cooperative relationships between work units, and commitment to realizing strategic decisions. By realizing good quality human resources in their daily tasks, agencies can have intangible assets that have influence. The Directorate General of Teachers and Education Personnel must maintain or further improve the quality of service provided by the Directorate General of Teachers and Education Personnel by establishing good relations between fellow employees, superiors and subordinates and vice versa.
Analysis of Public Policy Implementation on Population Information Digitalization at The North Bekasi District Office Sugeng, Willy Gunardi; Subagja, Iwan Kurniawan; Hakim, Azis
Dinasti International Journal of Management Science Vol. 7 No. 2 (2025): Vol. 7 No. 2 (2025): Dinasti International Journal of Management Science (Novem
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i2.5795

Abstract

The purpose of this study is to analyze the implementation of population information digitalization at the North Bekasi District Office. This study is a qualitative study with structured interviews with 5 informants. The results of the research that has been conducted show that: (1) The implementation of the population information digitalization policy in North Bekasi District still faces obstacles in the implementation of SIAK, such as low competence of service officers, infrastructure that does not meet specifications, unstable internet networks, and socialization and counseling that are not carried out continuously, making the community not understand the procedures that must be carried out in processing population documents. (2) Factors that influence the implementation of the population information digitalization policy in North Bekasi District, include: support, capacity, and value. (3) Strategies that need to be implemented by the apparatus in North Bekasi District in determining the success or failure of implementing the information digitalization policy in their area include: the need to implement minimum service standards as a reference in the performance of the administration of the population administration sector in order to improve the quality of services to the public, the need for improvements in the management of administrative services in North Bekasi District, the need to improve facilities and infrastructure supporting public services, and the need to add service officers, both honorary and contract, and the budget for implementing activities needs to be increased in order to anticipate the increasing number of people using services.
Digitalisasi Layanan Kesehatan di Lingkungan Sentra Mulya Jaya Jakarta: Studi Kasus Penerapan Aplikasi e-Clinic Siti Indriasari Oktaviana; Iwan Kurniawan Subagja; Azis Hakim
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 2 (2025): Jurnal Ekonomi Manajemen Sistem Informasi (November-Desember 2025)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i2.6766

Abstract

Transformasi digital menjadi kebutuhan penting dalam peningkatan kualitas pelayanan publik, termasuk dalam pendampingan layanan kesehatan penerima manfaat residensial dan non residensial di Sentra Mulya Jaya. Aplikasi e-Clinic merupakan sistem manajemen klinik digital terintegrasi yang dikembangkan untuk mendukung klinik primer di Indonesia. Tujuan dari penelitian ini adalah untuk mengetahui dan menganalisis 1) Implementasi aplikasi e-Clinic sebagai bentuk upaya mendukung digitalisasi layanan Kesehatan di Klinik Pratama Sentra Mulya Jaya 2) Mempermudah pengelolaan data penerima manfaat baik residensial maupun non residensial sehingga layanan kesehatan menjadi efisien, 3) Mendukung integrasi layanan kesehatan sehingga memungkinkan rekam medis dapat terintegrasi dan diakses dari fasilitas kesehatan ke fasilitas kesehatan lainnya secara real time, aman dan terstandar. Metode penelitian menggunakan studi kasus dengan pendekatan kualitatif deskriptif melalui wawancara, observasi dan kuantitatif sederhana menyebarkan kuesioner (Mixed-methods). Hasil penelitian menunjukan bahwa pemanfaatan aplikasi e-Clinic mampu meningkatkan pelayanan kesehatan yang lebih cepat dan efisien, tersedianya rekam medis elektronik yang aman sehingga tenaga kesehatan dapat memonitor gambaran riwayat kesehatan penerima manfaat (pasien) lebih lengkap dan akurat, mengevaluasi dan mengambil Keputusan berbasis data, rekam medis elektronik terintegrasi dengan data kesehatan penerima manfaat (pasien) pada platform SATUSEHAT.
Co-Authors Abadiyah, Bunga Alamanda Syarifatul Abas, Safirah Abdurohman, Raiza Rahayu Adikusumah, Rita Suartini Afif Fauzi Agus Supriatna Akbar Ali Akbar Ali Akhmad Ramli Ali, Akbar Amalia, Lidya Nur Andi Fitriani Djollong Andini Oktafiany Anisa Nurlitasari Anisa Nurlitasari Anisa Nurlitasari Randongkir Annisa Wilda Nuryanti annisa Aprilia, Lenny Intan Arantes Isaac Sarmento Arief Puja Sakti, Dwi Arifin, Zenal Aris Doni Sulistiono Asrul Sani, Aswin Asti Mulia, Asti Mulia Aswin Asrul Sani Avrilia, Lenny Intan Basri, Muhammad Ramadhan Nurhan Budhiarti, Rattih Budi Supriyatno Budi Supriyatno Budi Supriyatno Budi Supriyatno Budi Supriyatno Budi Supriyatno Bunga Alamanda Syarifatul Abadiyah Cahya Ningsih, Dian Christian Haposan Conrita Ermanto Conrita Ermanto Dani Iswanto Defalia Widamutia Defalia Widamutia Desi Aryati Sulastri Desi Aryati Sulastri Dicky Martono Diposentono, Ligan Diyan A, Maharanni Eka Yulianti Eka Yulianti Ermanto, Conrita Evi Susilowati Evi Susilowati Fadjri Nur, Ridwan Fatta, Chika Apselia Ferraro S. Octora Ginting Gumilang, Resa Haidi Bantara, Prihanto Hannyfah Muthiah Hapsari Haposan, Christian Hapsari, Hannyfah Muthiah Hasoloan, Dean Leonard Hendy Septian Husara, R. Mita Resmi Imama, Muhamad Aaqil Iswanto, Dani Iwan Kurniawan Iwan Kurniawan Iwan Kurniawan Iwan Kurniawan Subagja Jatiarso, Windu Kamaruddin, Ilham Karmila, Thia Koto, Mita Kuncoro, Lambang Kurniawan, Aris Budi Kusumaningrum, Risna Layla Rahmadanty Lestari, Gita Indah Lidia Vega Randongkir Makhdum, Husain Mansyur, Muhammad Nur Mantha Dabuke, Andre Manurung, Natal Martono, Dicky Mega Nauli, Yuanita Miftakhirodhiyah, Lusy Mila Yusnita Mita Koto Muhamad Akbar Muhamad Nurdin Yusuf Muthiah Hapsari, Hannyfah Naibaho, Kanro Johannes Narulita, Hani Natal Manurung Nazmudin, Adid Nourman Adittya, Helmi Nugraha, Dadan Ramdani Nur Mansyur, Muhammad Nurlitasari, Anisa nursaumi, Adhy Nurvianida Nasrul, Riana Nuryadin, M Alif Nuryadin, Muhamad Alif Oktafiany, Andini Pandji Sukmana Perdana, Jaya Pratama, Vazly Arris Prihanto Haidi Bantara Prima Indrasari Rachman, Hardina Arisa Alvia Rahmawati, Rahmawati Raka, Sang Ayu Putu Randongkir, Anisa Nurlitasari Randongkir, Lidia Vega Rani, Rasmi Widya Rasmi Widya Rani Resmi Husara, R. Mita Riantanti, Diah Ika Risna Kusumaningrum Rita Suartini Romauli, Rentina Safirah Abas Sari Ningsih Sari Ningsih Septian, Hendy Sertunurisman, Muchamad Setiawati, Andri Simbolon, Loyn Siti Indriasari Oktaviana Siti Masturoh sri ayu andayani, sri ayu Sugeng, Willy Gunardi Sukmasari, Miftah Dieni Sulastri, Desi Aryati Sultan Takdir Ali Sahbana SUMIYATI SUMIYATI Supriatna, Agus Tri Ambodo Tri Subekti Ulfiah, Ulfiah v, Veithzal Rivai Vazly Arris Pratama Veithzal Rivai v Veithzal Rivai Zainal Veithzal Rivai Zainal Veithzal Rivai Zainal Veithzal Rivai Zainal Veithzal Rivai Zainal Veitzhal Rivai Wahyusari, Inezentia Widamutia, Defalia Windu Jatiarso Wisarini, Bintari Ruranti Yayat Hidayat Yosiana, Vivin Monica Yulia Fitri Yusnita, Mila ⁠Iwan Kurniawan Subagja