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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer JMM (Jurnal Masyarakat Mandiri) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Tecnoscienza Indonesian Journal of Electrical Engineering and Computer Science Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI)
Hanifah Muslimah Az-Zahra
Fakultas Ilmu Komputer Universitas Brawijaya
Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering Mathematics Other

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Analisis Kualitas Layanan Website dengan menggunakan Metode Webqual 4.0 dan Importance and Performance Analysis (IPA) pada UPT Perpustakaan Proklamator Bung Karno Harry Bali Kusuma; Suprapto Suprapto; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The development of information and communication technology has an important meaning in building the quality of library services. The website is an information media and electronic-based promotion that is expected as an effort to provide services at the Bung Karno Proclamator Library UPT. The presence of this study is to measure the quality of website services using the webqual 4.0 instrument based on 3 dimensions (usability, information quality, and service interaction quality), then analyzed using Importance Performance Analysis (IPA). Furthermore, in the end it can be known that services must be repaired, and services that are in accordance with the needs of its users. Data collection techniques in this study used a questionnaire which set 100 respondents. The results of the quality analysis of the Bung Karno UPT Library Library Website have a degree of conformity of 76%, which means that the quality of services provided is not satisfactory. While the gap value (GAP) is -0.81, which means that the quality of website performance still does not meet user expectations. Then the results of the IPA Quadrant analysis are recommended to need improvements that are focused on the first quadrant and third quadrant, then based on the 3 dimensions that exist in Webqual 4.0, among others, from usability dimensions related to the improvement of information content and Website appearance. Secondly, the dimensions of information quality need to be corrected for the accuracy of information, and detailed information. Third, from the dimension of interaction, improvements need to be made to the personalization space, ease of interaction with the Institute, and promised services.
Evaluasi User Experience Menggunakan meCUE Questionnaire (Studi Kasus Pada Aplikasi Traveloka Dan Pegipegi) Ricco Anjasmara Putra Pratama; Hanifah Muslimah Az-Zahra; Satrio Hadi Wijoyo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Traveloka and Pegipegi is an application as a service provider that accommodates the distribution of alternative airline tickets for airplane ticket sales online. The number of users of a product or application, certainly does not guarantee user experience satisfaction from an application. The Framework meCUE Questionnaire is a framework used in the process of evaluating a UX on a website or application. meCUE Questionnaire is suitable to be used in all types of User experience assessments on one or several interactive and trusted systems to analogize a variety of products and examine various changes in design experience for long-term use. This study aims to evaluate the user experience of the application using the meCUE questionnaire method in order to find out whether the user experience has been felt good or not, and which aspects of the user experience are still not good. meCUE questionnaire consists of 4 modules, namely Module I (product perceptions), Module II (user emotions), Module III (Consequences of use) and Module IV (overall evaluation) with a total of 34 item statements. The first stage in this study was to translate the meCUE questionnaire and then distribute it to 60 respondents. Furthermore, the results obtained from the questionnaire were calculated on the meCUE questionnaire so that the results of the UX evaluation can be found. The results of the calculation of the highest average value for Traveloka are 5.90 (usefulness), and the lowest average value of 2.49 (negative emotions), in the Pegipegi application the highest average value is 5.08 (usefulness), and the value the lowest average of 2.48 (negative emotions). The average for the overall score is 5.8 for Traveloka and 4.5 for Pegipegi
Analisis Usability Aplikasi Perangkat Bergerak Jual Beli Online dengan Model People At The Center of Mobile Application Development (PACMAD) (Studi Kasus : Tokopedia, Bukalapak dan Shopee) Nafilah Fauzi; Hanifah Muslimah Az-Zahra; Agi Putra Kharisma
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The existence of e-commerce mobile applications, makes it easier for online buying and selling transactions. About 95% of buyers review a product or service via cellphone. Shopee leads as the number one popular application on the Google AppStore in the free and shopping category, followed by Tokopedia in second place and Bukalapak in the 4th rank. This research is intended to find out whether application users choose applications based on usability or other factors. People At The Center of Mobile Application Development (PACMAD) usability model identified 7 attributes that reflect the usefulness of applications: effectiveness, efficiency, satisfaction, learnability, memorability, errors and cognitive load. The PACMAD method is considered suitable for solving problems with sentiments of review of mobile application users. The achievement of usability values ​​obtained by Tokopedia, Bukalapak and Shopee experienced a flat increase in the efficiency aspect. Only Bukalapak's aspects of effectiveness have increased, while Tokopedia and Shopee have decreased. Learnability aspects produce values ​​that are in line with aspects of effectiveness. The value of the memorability aspect is obtained in line with the combination of the comparison of effectiveness and efficiency values. Shopee got result of SUS Score at 73.75, while the Tokopedia performance score is 65.83 and Bukalapak is 67.92. Shopee got NASA-RTLX score at 8.2 followed by Tokopedia at 6.69 and Bukalapak with at 5.35 for the assessment of cognitive load aspects which indicate the severity of the demand for application use.
Perbaikan Proses Complain Website Qoo10.co.id Menggunakan Usability Testing dan Compatibility Behavioural Galih Prakoso; Hanifah Muslimah Az-Zahra; Aditya Rachmadi
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

One of e-commerce which is quite famous and is based in Korea is Qoo10.co.id, which has a percentage kujungan 28.70% according to alexa.com. In the case of the website Qoo10.co.id is the consumers who order goods by the number two when the goods come only one item is received, consumers do complain in the website there is no response from the party's website. Based on the issue be conducted research business process improvement in the website Qoo10.co.id based on e-commerce business process another decent enough in addressing the problems of implementation and complain complain using the form. The study will describe BPMN from 3 websites that made a comparison that is the website Bukalapak, Blibli, and Zalora. Behaviour compatibility comparison of BPMN is used for each to get compliance behaviour. Usability testing is used to get the value of the efficiency, effectiveness and satisfication, to get the value of effectiveness and efficiency will be done with a task scenario for satisfication questionnaire will use SUS which would filled 6 respondents. From the results of the calculation of any comparison website has a compatible behaviour and the value of the effectiveness and efficiency of each comparison website is 100%, a value Bukalapak, Blibli 70,83 satisfication 72,083, Zalora 66,25. calculation Of behaviour compatibility and usability will be done of making BPMN and the user interface for the website Qoo10.co.id, in the calculation of the BPMN has a behaviour which is compatible and to value the effectiveness and efficiency of the obtained value is 100%, while for values satisfication is 79.167.
Perancangan User Experience Dengan Menggunakan Metode Human Centered Design Untuk Aplikasi Info Calon Anggota Legislatif 2019 Yulius Firantoko; Herman Tolle; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

General elections are one of the most vital elements In democracies country, because measuring democratically a country depends on the general elections held by the country. In campaigns political parties are still enchant their support with ‘dangdut' and prizes and only a little talk about idea, their focus is to familiarize voters with party symbols and numbers on letters. At present the people are able to assess the performance of the political elite by looking at the phenomenon of corruption and abuse of power indicated by the court. But it cannot be one only fault of the organizers and the government because there is also ignorance of the people who voted without influencing the background, achievements and track record of the participants they chose. This research aims to design an application for info legislative candidates with good user experience and is expected to provide easy information about legislative candidates to the public. The method used in this research is human centered design for designing user experience and elements of user experience for the design phase. After analyzing the context of use and user needs, the solution design will be continued. Solution design evaluation uses a heuristic evaluation method that involves 3 experts as evaluators. From the evaluation results, 17 problems were listed based on the highest average severity ratings. Where one of the problems is included in a major problem which has a high priority of improvement. The results obtained from this study are the application design in the form of a prototype and design recommendations for improving the design of the application in further development.
Perancangan User Experience Menggunakan Metode Human Centered Design Pada Aplikasi Mobile Portal Berita Tabloidjubi Naufal Aji Dewananto; Herman Tolle; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Tabloidjubi is a web based news portal originated from Papua Island that publishes National and International news. The increasing of smartphone usage makes Tabloidjubi developed a mobile application. One of the most important aspects of mobile application development is user experience which is useful for user success and user satisfaction when using the application. This research intends to design Tabloidjubi's user experience based on the problems found in the first evaluation. Evaluation method that carried out in this research is heuristic evaluation. The designing of user experience using human centered design method will be held after the problems from the first evaluation are identified. Some of problems found on the first evaluation are intricate categorization and the absence of user features. There is 25 total problems found in the first evaluation. On the second evaluation there is less problems found with total of 5 different problems that differ from the first problems found in the first evaluation. Thus, the problems found in the first evaluation have been successfully solved. The outcome of this research are identification and analysis of the usability problems and advanced design recommendation in the form of high-fidelity prototype as the representation of the given solution.
Evaluasi Usability pada Aplikasi MyTelkomsel dengan Menggunakan Metode Usability Testing Willy Arief Pramono; Hanifah Muslimah Az-Zahra; Retno Indah Rokhmawati
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Telkomsel is one of the operator cellular providers. Telkomsel having a far vision fore and mission provide the best for community and nation. The only alternative form of Telkomsel is grow, develop, and successful. My Telkomsel application providing facilities to consumers to access the features such as costumers' data usage, pulse amount and data plan/data packet/packet of data for customer number, manage the name, email account, and social media connection, do in refilled pulse even bought data packets. My Telkomsel application in Google Play Store currently (23/8/2018) get 4.1 rating of the scale of 5 and has been reviewed by 600 thousand more users. However, around 60 thousand users give the rating of 1 that means My Telkomsel application assessed by some users is insufficient. Because of that, the measurement using the usability test is needed. The result of the test shows that usability level of criteria learnability is 1,12 faster. Criteria memorability based on total click and easy way to remember from 23 and 17,23 become 22 and 16,33, criteria efficiency is 95,97% means quite high, rate of criteria error gets 1,31% rate that means very low, and score of criteria satisfaction is 69 from SUS questioner, which means high enough.
Perancangan User Experience Aplikasi Pemesanan Katering Sekolah Dengan Menggunakan Metode Human-Centered Design R. P. Hero Wijaya; Herman Tolle; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The majority of catering currently provide menus in a package and every nutrient and calorie on each package menu has been measured every day. Some katering people don't eat their lunch because one of the factors is not using some food in the package menu that day. This makes students sluggish all day because they do not lack energy for learning activities. By using it, it is necessary to do a new solution that can be used for special users for the right delivery. Mastery of user experience is needed so that the development of the application will get the results of user experience with a good level of success and satisfaction. Human-centered Design (HCD) is an interactive approach that aims to create a system that can be used properly and efficiently. The results of design testing with usability testing get results of 96.39% and the results of evaluation of User Experience Questionnaire (UEQ) on the recording of user experience katering applications get a positive value and get a very good category on aspects of attraction, perspectivity, efficiency, dependence, stimulation and novelty. Thus, it can be concluded that design provides a positive perception in terms of user experience and both in terms of usability.
Evaluasi Dan Perbaikan Rancangan Antarmuka Pengguna Situs Web Jawa Timur Park Group Menggunakan Metode Goal-Directed Design (GDD) Yudistira Maulana; Retno Indah Rokhmawati; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Jawa Timur Park Group is one of the recreational and learning attractions in Batu, East Java. Jawa Timur Park Group has a website that requires improvements in user interface, information structure and features such as online tickets and events. Goal-Directed Design method can provide a solution to produce a prototype that is suitable for the user's goals. Goal-Directed Design method has six phases within its application. It's research to get all needs and conditions desired by stakeholders and general users. Modeling that produces persona and describes stakeholders and users. Requirement that will produces context scenario and all needs. Framework that will produces an wireframe as the website interface. Refinement that will produce a high fidelity prototype. And Support that will test and evaluate the prototype that has been made. The final evaluation uses System Usability Scale (SUS) questionnaire. This final evaluation questionnaire gives an average score of 82.75 and get acceptable category of acceptability ranges, B category of grade scale, excellent category of adjective rating and get grade A of the percentile rank. So the result of the developed website had been good value and acceptable by users and stakeholders.
Perancangan Antarmuka Web Access Dwelling Time Menggunakan Metode Human Centered Design (HCD) Pada Kantor Pengawasan dan Pelayanan Bea dan Cukai (KPPBC) Tipe Madya Pabean (TMP) Tanjung Perak Kota Surabaya Fauzizah Andriani; Yusi Tyroni Mursityo; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

The general directorate of custome and excise is an institution which has a branch office in different cities across Indonesia. The head office of custom and excise in east Jakarta records all import goods and those data are distributed to the brance offices and excise that exist. The information which made by the management are not able to be a proponent decision because they are still in the form of table. Dwelling time is the time it takes imported goods that is heaped up in the temporary landfill port since freight out of the ship to be removed. The plan of the usage of Human Centered Design (HCD) method is to understand the needs of users and real difficulties to be faced by. HCD get users divided into two categories common admin and users .Unlike public users can only see dashboard course, admin have need more to manage the data if there are the latest data .Needs made UML defined and wireframe to get the system .Design implemented into the system needs tested to ensure is in accordance with expected users .Results obtained design with the HCD produce a web access dwelling time to display information importation goods in one screen as the need is defined and improve the efficiency time when it update.
Co-Authors A'an Choiril Anwar Abdul Ghoniy Nur Chasana Abdur Rahman Achmad Fauzi Achmad Isa Anshori Adam Hendra Brata Adam Surya Wibawa Adelia Ayu Trilestari Aditya Evan Yudistira Aditya Putra Pratama Aditya Rachmadi Admaja Dwi Herlambang Afani Kurniawan Afif Imaduddin Agi Putra Kharisma Agityarizky Tidoputra Pradana Agnes Astriani Agung Adhi Nugroho Agung Witanto Agustinus Dwi Priharyanto Ahmad Isa Hambali Ahmad Kholish Fauzan Shobiry Ahmad Luthfi Teguh Adinegoro Ahmad Maula Rifqi Aisyah Altus Sholikah Aji Prasetyo Aldy Rakhman Kurniawan Alfi Musyaffa Ghossa Alfi Nur Rusydi Alfi Rochmah Primasari Alif Akbar Tejamukti Alifia Wahyu Sektyawardani Alim Muhammad Alin Kinanti Ammar Gunya Pratomo Anak Agung Gede Krisna Eka Putra Andi Reza` Perdanakusuma Andika Sujar Adi Saputra Andini Ayu Larasati Andrew Wise Jeremia Angelin Anggraeni Misi Anggi Valeria Putri Anis Wardlatul Ulfa Wahidah Anita Putri Novitasari Annisa Mursyidah Annisa Novy Kholiyanti Annisa Nurfitri Arbi Ramadhan Akbar Asmanputra Ardian Triantoro Argandarining Ilmi Harnis Arief Rino Wahyu Putra Arif Ramadhan Arifin, Mochammad Samsul Aryo Pinandito Aryun Nadaa Aniesiyah Atikah Febrianti Nastiti Ayu Fahrunnisa Ayu Pratiwi Ayu Puspita Rachmi Ayu Putu Augie Permata Dhea Bagus Taufik Wicaksono Bhaktiar Adi Nugraha Bondan Sapta Prakoso Buce Trias Hanggara Cantya Danniswara Cerin Genias Cheldo Bagus Romansya Chicilia Rebeca Andani Dani Kurnianto Darmadani Kyat Madana Darryl Dwi Nugroho David Panta Palado S. Dea Annisa Larasati Debie Shabastian Rosie Deflion Yussac Sahlan Desi Fatmawati Devita Helga Safitri Dhania Tami Wijaya Dhiemas Gilang Pandian Dhika Rozqi Anggitama Dhimas Ilmi Auvi Diah Harnoni Apriyanti Diah Priharsari Dienabillah Gita Fitri Dimas Anugerah Asprila Dina Ayu Musfikasari Dinda Aditama Dinda Aditya Febrianti Dinda Ayu Ludfiana Safitri Dini Nurhayati Djoko Pramono Dwi Cahyaningsih Dyah Arifiani Situmorang Edo Yokko Rolando Elfi Atus Zahroh Eriq Muhammad Adams Jonemaro Erwin Wijayanto Fadhel Suryana Putra Fairuz Salsabila Rofiq Fajar Ramadhanti Faris Genis Yudi Perdana Faris Lafito Hendratna Fariz Wahyu Djatmiko Fathiya Ihsani Fatwa Ramdani, Fatwa Fauzan Fitranda Fauziyah Nur Rahmania Fauzizah Andriani Fitra Abdurrachman Bachtiar Fitra Endi Auliansyah Frita Dwi Julianinda Galih Prakoso Gayus Reinaldy Manere Sulli Danan Ghasa Faraasyatul 'Alam Ghifary Maulana Fanony Grenzya Laksmi Putri Kusoy Gusti Agzalia Handita Anya Prameswari Hanif Aulia Kusuma Hanif Naufal Ashari Hardy Padmayudha Nugraha Harry Bali Kusuma Hendrikus Dimas Samara Herald Anwar Bhasarie Herman Tolle Hernindya Annisa Rahayu Hiegar Ramadani Himawat Aryadita Hosea Scarlet Haholongan Hutomo Ardianto I Nyoman Bhayu Kurniawan Putra Ifadhatur Rohmah Ilham Setyo Nugroho Imam Safi'i Intan Rahmawati Intan Sartika Eris Maghfiroh Irwandi, Putra - Ismiarta Aknuranda Issa Arwani Ivan Lianto Ivan Putera Pratama Jerry Deska Perdana Joshua Dika Kariyoto Kariyoto Kevin Dwiki Saputra Kevin Ryan Hadi Khairien Nissa Khalid Rahman Kiristian Sibarani Komang Agus Sathya Paramananda Komang Candra Brata Lasma Triani Lina Fitra Lutfi Fanani Luthfan Aufa Faqih Luthfi Irfan Hakim Praditya M. 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Akbar Murad Muhamad Zahran Nurirrozak Muhammad Alfan Mubarrak Muhammad Aminul Akbar Muhammad Anas Ziauddin Muhammad Audi Muhammad Daffa Arga Muhammad Fauzan Ahnaf Muhammad Hanif Muhammad Jordan Farrell Muhammad Nur Wavi Muhammad Raihan Agust Nugroho Muhammad Redo Muhammad Rhamanda Fadilla Muhammad Rifqi Muhammad Rizal Ramdhani Muhammad Satrio Bayu Pamungkas Muhammad Syamsuddin Yusuf Muhammad Yudha Yusi Putra Mujiburrahman Haekal Fajry Mukhammad Sharif Hidayatulloh Muthia Rifdah Mardatillah Nabila Sarah Pradila Nabila Septa Paramita Nadia Humairo Nadiatul Khaira Nafilah Fauzi Nanang Yudi Setiawan Naufal Aji Dewananto Naufal Faza Rusdi Naufal Zulfikar Priambodo Niken Hendrakusma Wardanai Niken Hendrakusma Wardani Niken Hendrakusma Wardani Niken Hendrakusuma Wardani Nisrina Dhia Ufaira Nissa Madaniyah Fadhilah Novi Haryati Novia Fanny Salsabila Nur Azizah Nur Fitriani Nurina Ayuningtyas Nurma Afi Nirmala Nurma Afi Nirmala Nurrachmat Ardhianto Nurul Fikriyah Oktavia Zalma Pradya Mutiarahma Prima Rizki Maulidina Putra, Anak Agung Adi Wiryya Putu Ananta Yoga Manik Mas R. 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