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Kualitas Pelayanan Administrasi Kependudukan Di Kelurahan Oetete Kecamatan Oebobo Kota Kupang Takain, Brenadiva Rywanda; Toda, Hendrik; Rihi, David W.
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.18406

This study aims to describe and analyze the Quality of Population Administration Services in Oetete Village, Oebobo District, Kupang City. Population Administration is needed by every community who wants to take care of letters. This research method uses descriptive analysis with a qualitative approach, namely research where the researcher tries to describe or describe the quality of Population Administration Services in Oetete Village, Oebobo District, Kupang City. Population Administration. Research results from five dimensions of Service Quality, namely: tangibles; seen from the physical facilities, room cleanliness, and employee appearance, empathy; individual attention and concern given by the company to customers, reliability; responsiveness; willingness to help customers quickly and responsively;assurance; The provision of a guarantee of non-defective products, shows that overall the Quality of Administrative Services at the Oetete Village Office is quite good even though from the aspects of empathy and realibility need to be improved. It can be concluded that the quality of Population Administration Services in Oetete Village, Oebobo District, Kupang City has not been implemented optimally in accordance with the expectations of the community.

Implementasi Kebijakan Pemerintah Daerah Terkait Retribusi dalam Meningkatkan Pendapatan Asli Daerah (Studi Kasus di UPTD Pengelola Prasarana Teknis Perhubungan Provinsi NTT Wilayah-1) Danting, Maria Deonensia Melisitta; Toda, Hendrik; Benyamin, Rouwland A.; Long, Belandina
Innovative: Journal Of Social Science Research Vol. 5 No. 4 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i4.19998

This study aims to describe and analyze the implementation of policies at the Technical Infrastructure Management Unit of Transportation of NTT Province- Region 1 in carrying out local government policies related to user fees in supporting Regional Original Revenue (PAD). This research uses a qualitative descriptive approach using four indicators of policy implementation, namely communication, resources, disposition, and bureaucratic structure. The results showed that the implementation of the program was carried out with limitations in terms of the availability of personnel and also the budget, but it was considered inefficient because of the small nominal in addition to cost cuts/budget efficiency and the lack of personnel because it covered two terminals. Another obstacle is the attitude of the community who are still reluctant to pay the mandatory retribution and still use shadow terminals. In conclusion, although there are still some obstacles, this program has been implemented in accordance with the applicable SOP provisions.

Water Governance Analysis in the Development of Embung for Water Supply Security for Agriculture (Study in Sabu Raijua District, NTT Province) Wadu, Jacob; Lay, Marthina Raga; Toda, Hendrik; Rihi, David Wilfrid; Nifu, Yabes I.
Journal of Social Research Vol. 2 No. 10 (2023): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v2i10.1437

82.3% of the population of Sabu Raijua Regency work as farmers with a high level of need for water but the geographical conditions of Sabu Island are not able to support this activity because the majority consists of dry land with a percentage of 97.51% and the number of rainy days is only approximately 100 days per year so that The Sabu Raijua Regency Government has built hundreds of reservoirs to meet agricultural activities, but the weak sustainability of the reservoir construction projects in Sabu Raijua Regency is a problem in itself. The method used in this research is a descriptive method with a qualitative approach with a total number of 76 people who were determined purposively then the primary and secondary data collected were analyzed using data analysis techniques from Creswell (2016). Water governance in the construction of reservoirs for water supply resilience for agriculture in Sabu Raijua Regency, NTT Province uses theory from Van der Kerk, et al (2013: 8) with research results in aspects (1) content layer which is hampered by the uneven flow of information, the absence of training to improve the knowledge and skills of reservoir water users as well as poor strategies/policies, whereas in aspect (2) the institutional layer from the organizational side there was no clear division of roles and responsibilities between institutions, the private sector and the community relating to the use of reservoir water and instruments that were not adequate and in aspect (3) the relational layer on the cooperation side was found not to involve existing policy stakeholders in making decisions about the water management process. The inhibiting factors for water governance in the construction of reservoirs for the resilience of water supply for agriculture in Sabu Raijua Regency, NTT Province consist of a minimal budget, lack of effective institutional governance and climate and geographical conditions.

Kolaborasi Hexa Helix dalam Pengembangan Ekonomi Kreatif Berbasis Kearifan Lokal: Studi Kasus UMKM Tenun Ikat di Kota Kupang Tuthaes, Lidya Carolina; Toda, Hendrik; Lake, Primus
Jurnal Bina Praja Vol 16 No 1 (2024)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.16.2024.171-185

Indonesia's creative economy has experienced notable growth, contributing Rp1,105 trillion in 2018. Among its integral components, ikat weaving plays a crucial role in sustaining production, preserving traditions, and maintaining product authenticity. The sector encourages innovation, adoption of digital technology, and benefits from government policies supporting creative industries. Despite its international recognition, traditional ikat weaving faces significant challenges for MSMEs, including capital constraints, marketing difficulties, and limited human resources. Preserving ikat weaving in Kupang City presents multifaceted challenges encompassing social, economic, and market dynamics. This qualitative research employed a case study approach to delve into these complexities. Case study research involves in-depth data collection from various sources like interviews, observations, and documents, aiming to reveal insights into real-life scenarios. The study underscores the pivotal role of Hexa Helix collaboration involving government, business, universities, NGOs, mass media, and the affected community in advancing ikat weaving. This collaborative framework promotes innovation, facilitates resource sharing, and enhances community engagement. However, challenges identified in governance and administration aspects highlight the informal nature of current cooperation efforts. Despite these challenges, the research demonstrates that three other dimensions of successful collaboration—autonomy, mutuality, and reciprocity—are effectively contributing to the development of ikat weaving MSMEs in Kupang City. This collaborative approach is pivotal in safeguarding ikat weaving as a cultural heritage while unlocking its economic potential. The findings suggest opportunities for stakeholders to enhance collaboration through more structured and formal mechanisms. By addressing governance and administrative challenges, stakeholders can better support ikat weaving MSMEs, ensuring sustainable growth and cultural preservation.

Accountability of Budget Management at the Faculty of Social and Political Sciences, Nusa Cendana University Long, Belandina L; Seran, Marisa S B; Toda, Hendrik
Journal of Social Interactions and Humanities Vol. 3 No. 2 (2024): July 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jsih.v3i2.8732

This study investigates budget management's accountability mechanism and effectiveness at the Faculty of Social and Political Sciences (FISIP) of Nusa Cendana University (UNDANA). A qualitative approach was used to understand the phenomenon, with data collection techniques including interviews, observations, documentation, and focused discussions. Qualitative analysis was conducted to provide a comprehensive understanding of the budget management process at FISIP UNDANA. The study results explain that the accountability mechanism has been well established, and accountability deficits at the program implementer level are identified, with fluctuations in budget absorption from 2020 to 2022. The accountability process is maintained through understanding and reporting the use of public funds and coordination between related parties. Recommendations to improve budget management include training and socialization, strengthening the monitoring system, financial report transparency, and managerial capacity. Further research should focus on comparative analyses between public and private universities, the impact of technological advancements on budget management, longitudinal studies to track changes over time, stakeholder perspectives on accountability practices, and the effectiveness of current policies in enhancing budget management.

Impact of human resources and organizational characteristics on public service standards for BPJS Health patients in Kupang City Seno, Yohanes Ariyanto; Adu, Apris; Lino, Maria Magdalena; Toda, Hendrik
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3322

Purpose: This study aims to analyze the impact of human resources and organizational characteristics on the implementation of public service standards for BPJS Health patients at Prof. Dr. W.Z. Johannes General Hospital and Siloam Hospital in Kupang City. BPJS Health is Indonesia's national health insurance program, which provides universal health coverage to its citizens. Research Methodology: The research employs a mixed-methods approach, combining quantitative surveys with BPJS Health patients and qualitative interviews with hospital management and staff. Data were analyzed using statistical methods to compare service standards between the two hospitals and thematic analysis to explore underlying organizational factors. Results: The study identifies significant disparities in the application of public service standards between the two hospitals, influenced by differences in human resource competencies, organizational culture, and management practices. Key findings highlight challenges in service efficiency, patient satisfaction, and adherence to regulatory requirements. Conclusions: The research concludes that human resource quality and organizational characteristics critically shape the delivery of public health services. Strengthening competencies, improving management systems, and fostering a patient-centered culture are essential for enhancing service standards. Limitations: The study focuses on two hospitals in Kupang City Prof. Dr. W.Z. Johannes General Hospital and Siloam Hospital to compare public and private healthcare settings. However, limiting the sample to two institutions and relying on self-reported patient data may reduce generalizability and introduce potential bias. Contribution: This study contributes to public health management by emphasizing the role of human resources and organizational dynamics in achieving equitable and high-quality healthcare services. The findings offer actionable insights for policymakers and hospital administrators to optimize BPJS Health service delivery.

Impact of human resources and organizational characteristics on public service standards for BPJS Health patients in Kupang City Seno, Yohanes Ariyanto; Adu, Apris; Lino, Maria Magdalena; Toda, Hendrik
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3322

Purpose: This study aims to analyze the impact of human resources and organizational characteristics on the implementation of public service standards for BPJS Health patients at Prof. Dr. W.Z. Johannes General Hospital and Siloam Hospital in Kupang City. BPJS Health is Indonesia's national health insurance program, which provides universal health coverage to its citizens. Research Methodology: The research employs a mixed-methods approach, combining quantitative surveys with BPJS Health patients and qualitative interviews with hospital management and staff. Data were analyzed using statistical methods to compare service standards between the two hospitals and thematic analysis to explore underlying organizational factors. Results: The study identifies significant disparities in the application of public service standards between the two hospitals, influenced by differences in human resource competencies, organizational culture, and management practices. Key findings highlight challenges in service efficiency, patient satisfaction, and adherence to regulatory requirements. Conclusions: The research concludes that human resource quality and organizational characteristics critically shape the delivery of public health services. Strengthening competencies, improving management systems, and fostering a patient-centered culture are essential for enhancing service standards. Limitations: The study focuses on two hospitals in Kupang City Prof. Dr. W.Z. Johannes General Hospital and Siloam Hospital to compare public and private healthcare settings. However, limiting the sample to two institutions and relying on self-reported patient data may reduce generalizability and introduce potential bias. Contribution: This study contributes to public health management by emphasizing the role of human resources and organizational dynamics in achieving equitable and high-quality healthcare services. The findings offer actionable insights for policymakers and hospital administrators to optimize BPJS Health service delivery.

The role of traditional institutions in implementing the empowerment policy of Oetulu village, Musi district, Timor Tengah Utara regency Olin, Yohanes K.; Kase, Petrus; Toda, Hendrik
Journal of Governance and Accountability Studies Vol. 1 No. 2 (2021): July
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jgas.v1i2.305

Purpose: This study aimed to determine the role of indigenous institutions in implementing the Oetulu village Empowerment Policy of Musi district of North Central Timor regency. Research methodology: The research method in this study was a descriptive research method with a qualitative approach. This study used policy implementation theory models from Donald Van Meter and Carl E. Van Horn (1975)). Results: Six variables affect the implementation, namely: First, policy standards in the form of rules related to indigenous institutions in Oetulu village have been flawed at the formulation stage. Second, the human resources of Oetulu village indigenous institutions are not utilized by the Village Government. Third, communication between organizations and strengthening activities is still not effective. Fourth, the implementing agent has an open level of communication both vertically and horizontally, but this communication is constrained at the vertical level. Fifth, economic conditions in the jurisdiction or implementing organization are not enough to support the implementation of the policy and. Sixth, the disposition of the implementer. Limitations: This research only discusses the role of indigenous institutions in implementing the community empowerment policy of Oetulu village, Musi district of North Central Timor regency. Contribution: This research becomes scientific information for public administration science.

Policy implementation of local governments in waste management in Dili City, Timor Leste Silva, Leonio Maria Da; Nursalam; Toda, Hendrik
Journal of Governance and Accountability Studies Vol. 1 No. 1 (2021): January
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jgas.v1i1.343

Purpose: The purpose of this research is to analyze Policy Implementation of Local Government In Waste Management (Distrito) Dili City, Timor Leste. Research Methodology: The research method used in this research is descriptive research method with a qualitative approach. Results: The findings in this study are that there are many deficiencies in terms of both content of policy and policy implementation. Limitations: this research only analyzes the implementation of Local Government In Waste Management (Distrito) Dili City, Timor Leste. Contribution: This research becomes scientific information for public administration science. Keywords: Waste management, Content of policy, Policy implementation

Village fund management accountability in Kleseleon village, Weliman district, Malaka regency Maikameng, Ade Sjan; Djani, William; Toda, Hendrik
Annals of Management and Organization Research Vol. 2 No. 2 (2020): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v2i2.758

Purpose: This study analyzes the accountability of village fund management in Kleseleon village, Weliman district, Malaka regency. Research methodology: This is qualitative research with a case study approach. Data were collected through observation, interviews and document searches. Results: There are several problems in managing village funds in Kleseon village, such as delays in determining the program to inefficient reporting. The inhibiting factors for the accountability of village financial management in Kleseleon village are (1) delays in village annual development planning, (2) human resources, (3) facilities, (4) delays in budget allocation and (5) delays in the availability of funds, general guidelines and technical guidelines. Limitations: This research was conducted relatively quickly so that researchers could not examine more deeply related to the existing problems. Contribution: The research findings can be used as evaluation material for the Kleseon village government in managing village funds.

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