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All Journal Jurnal Bina Praja JMM (Jurnal Masyarakat Mandiri) Jurnal Public Policy Journal of Sustainable Tourism and Entrepreneurship Annals of Management and Organization Research International Journal of Environmental, Sustainability, and Social Science Journal of Tourism Economics and Policy Journal of Social Research Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Annals of Human Resource Management Research Journal of Governance and Accountability Studies Journal of Social Interactions and Humanities (JSIH) Journal of Governance, Taxation, and Auditing Innovative: Journal Of Social Science Research GLORY Jurnal Ekonomi dan Ilmu Sosial Integration: Journal Of Social Sciences And Culture Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik
Hendrik Toda, Hendrik
Lecturer of Nusa Cendana University (Student of Doctoral Public Administration Science – Padjadjaran University)
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Studi Perbandingan Standar Pelayanan Kesehatan Antara Rumah Sakit Umum dan Rumah Sakit Swasta di Kota Kupang Seger, Marini Sari Dewi; Toda, Hendrik
Jurnal Bina Praja Vol 17 No 3 (2025): [Sedang Berjalan]
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.17.2025-2683

Abstract

Universal Health Coverage in Indonesia is implemented through the National Health Insurance (JKN) managed by BPJS Kesehatan. In East Nusa Tenggara, RSUD Prof. Dr. W. Z. Johannes and RSU Siloam Kupang serve as top referral centers for BPJS patients, yet variations in public service standards persist. In this study, the researcher used a sequential explanatory mixed-method design, combining quantitative factor analysis with qualitative exploration using NVivo. The study involved BPJS patients in inpatient, outpatient, and emergency units at RSUD Prof. Dr. W. Z. Johannes (n = 13,958) and RSU Siloam Kupang (n = 10,192) during 2023, with stratified samples surveyed and interviewed on dimensions of public service standards. Factor analysis indicated RSUD Prof. Dr. W. Z. Johannes excelled in requirements, procedures, and service time, while RSU Siloam Kupang outperformed in facilities, complaint handling, and performance evaluation. NVivo outputs highlighted recurring issues of “complaints,” “time,” and “information,” signaling systemic gaps in both institutions. RSUD Prof. Dr. W. Z. Johannes reflects stronger procedural clarity and timeliness consistent with public service norms but requires modernization of infrastructure and complaint systems. RSU Siloam Kupang demonstrates superior physical resources and digital complaint management yet faces delays and complex administrative flows for BPJS patients. Institutional structures and managerial approaches shape these differences, emphasizing the need for alignment with Law No. 25/2009 and New Public Service principles to ensure equitable, responsive care.
Impact of human resources and organizational characteristics on public service standards for BPJS Health patients in Kupang City Seno, Yohanes Ariyanto; Adu, Apris; Lino, Maria Magdalena; Toda, Hendrik
Annals of Human Resource Management Research Vol. 5 No. 4 (2025): December
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i4.3322

Abstract

Purpose: This study aims to analyze the impact of human resources and organizational characteristics on the implementation of public service standards for BPJS Health patients at Prof. Dr. W.Z. Johannes General Hospital and Siloam Hospital in Kupang City. BPJS Health is Indonesia's national health insurance program, which provides universal health coverage to its citizens. Research Methodology: The research employs a mixed-methods approach, combining quantitative surveys with BPJS Health patients and qualitative interviews with hospital management and staff. Data were analyzed using statistical methods to compare service standards between the two hospitals and thematic analysis to explore underlying organizational factors. Results: The study identifies significant disparities in the application of public service standards between the two hospitals, influenced by differences in human resource competencies, organizational culture, and management practices. Key findings highlight challenges in service efficiency, patient satisfaction, and adherence to regulatory requirements. Conclusions: The research concludes that human resource quality and organizational characteristics critically shape the delivery of public health services. Strengthening competencies, improving management systems, and fostering a patient-centered culture are essential for enhancing service standards. Limitations: The study focuses on two hospitals in Kupang City Prof. Dr. W.Z. Johannes General Hospital and Siloam Hospital to compare public and private healthcare settings. However, limiting the sample to two institutions and relying on self-reported patient data may reduce generalizability and introduce potential bias. Contribution: This study contributes to public health management by emphasizing the role of human resources and organizational dynamics in achieving equitable and high-quality healthcare services. The findings offer actionable insights for policymakers and hospital administrators to optimize BPJS Health service delivery.
The role of traditional institutions in implementing the empowerment policy of Oetulu village, Musi district, Timor Tengah Utara regency Olin, Yohanes K.; Kase, Petrus; Toda, Hendrik
Journal of Governance and Accountability Studies Vol. 1 No. 2 (2021): July
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jgas.v1i2.305

Abstract

Purpose: This study aimed to determine the role of indigenous institutions in implementing the Oetulu village Empowerment Policy of Musi district of North Central Timor regency. Research methodology: The research method in this study was a descriptive research method with a qualitative approach. This study used policy implementation theory models from Donald Van Meter and Carl E. Van Horn (1975)). Results: Six variables affect the implementation, namely: First, policy standards in the form of rules related to indigenous institutions in Oetulu village have been flawed at the formulation stage. Second, the human resources of Oetulu village indigenous institutions are not utilized by the Village Government. Third, communication between organizations and strengthening activities is still not effective. Fourth, the implementing agent has an open level of communication both vertically and horizontally, but this communication is constrained at the vertical level. Fifth, economic conditions in the jurisdiction or implementing organization are not enough to support the implementation of the policy and. Sixth, the disposition of the implementer. Limitations: This research only discusses the role of indigenous institutions in implementing the community empowerment policy of Oetulu village, Musi district of North Central Timor regency. Contribution: This research becomes scientific information for public administration science.
Policy implementation of local governments in waste management in Dili City, Timor Leste Silva, Leonio Maria Da; Nursalam; Toda, Hendrik
Journal of Governance and Accountability Studies Vol. 1 No. 1 (2021): January
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jgas.v1i1.343

Abstract

Purpose: The purpose of this research is to analyze Policy Implementation of Local Government In Waste Management (Distrito) Dili City, Timor Leste. Research Methodology: The research method used in this research is descriptive research method with a qualitative approach. Results: The findings in this study are that there are many deficiencies in terms of both content of policy and policy implementation. Limitations: this research only analyzes the implementation of Local Government In Waste Management (Distrito) Dili City, Timor Leste. Contribution: This research becomes scientific information for public administration science. Keywords: Waste management, Content of policy, Policy implementation
Village fund management accountability in Kleseleon village, Weliman district, Malaka regency Maikameng, Ade Sjan; Djani, William; Toda, Hendrik
Annals of Management and Organization Research Vol. 2 No. 2 (2020): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v2i2.758

Abstract

Purpose: This study analyzes the accountability of village fund management in Kleseleon village, Weliman district, Malaka regency. Research methodology: This is qualitative research with a case study approach. Data were collected through observation, interviews and document searches. Results: There are several problems in managing village funds in Kleseon village, such as delays in determining the program to inefficient reporting. The inhibiting factors for the accountability of village financial management in Kleseleon village are (1) delays in village annual development planning, (2) human resources, (3) facilities, (4) delays in budget allocation and (5) delays in the availability of funds, general guidelines and technical guidelines. Limitations: This research was conducted relatively quickly so that researchers could not examine more deeply related to the existing problems. Contribution: The research findings can be used as evaluation material for the Kleseon village government in managing village funds.
Social participation in the management of village funds in Sanleo village, East Malaka sub-district, Malaka regency Bere, Melkianus Y; Nursalam, Nursalam; Toda, Hendrik
Annals of Management and Organization Research Vol. 2 No. 2 (2020): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v2i2.759

Abstract

Purpose: This study describes and analyzes Social participation in Management of Village Fund in Sanleo village, East Malaka sub-district, Malaka regency. Research methodology: This study uses a descriptive research method with a qualitative approach. Social participation is analyzed using the views of Cohen and Uphoff (1977. Results: The results in this study are that the village society has been quite actively involved from the decision-making stage to enjoying the results. However, it is not even implemented at the evaluation stage, so the village government cannot confidently measure the success of a program being implemented. Limitations: This research only describes and analyzes social participation in the Management of Village Fund in Sanleo village, East Malaka sub-district, Malaka regency. Findings may differ in other areas. Contribution: This research becomes scientific information for public administration science.
The effectiveness Village-Owned Enterprises (BUMDes) Sehati in Nekmese Village Amarasi Sub-District, South Kupang Regency Haekase, Yopy E.; Nursalam, Nursalam; Toda, Hendrik
Journal of Sustainable Tourism and Entrepreneurship Vol. 1 No. 3 (2020): March
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/joste.v1i3.277

Abstract

Purpose: The purpose of this study is to measure and analyze the effectiveness of Sehati Village-Owned Enterprises (BUMDes) in Nekmese Village, South Amarasi District, Kupang Regency. Research Methodology: This study used descriptive research with a qualitative approach that used the effectiveness measurement criteria of Chambell J.P (1989). Results: The findings in this study are that BUMDes has been effective with several successes, namely program success, target success, satisfaction with the program and the achievement of. Limitations: This research only reviewed the effectiveness of BUMDes Sehati in Nekmese village, Kupang Regency. Contribution: This research becomes scientific information for public administration science. Keywords: Effectiveness, BUMDes
The Effect of Performance of LP3M Undana Employees on Quality Improvement and Implemenation of MBKM Regulations for the 2022/2023 Academic Year FANGGITASIK, Chindy Hesty; NEOLAKA, Melkiesedek. N. B. C.; TODA, Hendrik
Journal of Governance, Taxation and Auditing Vol. 1 No. 3 (2023): Journal of Governance, Taxation and Auditing (January - March 2023)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v1i3.547

Abstract

Indonesian higher education institutions (PT) face many changes in the globalized era. To handle complex changes, PT education must be improved. University quality assurance is not only carried out externally. Permenristekdikti Number 62 of 2016 on the Higher Education Quality Assurance System requires universities to conduct the Internal Quality Assurance System autonomously (SPMI). The Undana Learning Development and Quality Assurance Institute (LP3M) implements quality assurance. The curriculum must also adapt to students' interests, needs, and expectations in revolution 4.0. The Central Government, through the Ministry of Education and Culture-Ristek, issued a policy of Free Learning and Independent Campus (MBKM). Human resources are an essential asset for the successful implementation of quality assurance and implementation of the MBKM policy. The research method used is a quantitative method to know and describe the effect of the performance of LP3M (X) Undana employees on internal quality improvement (Y1) and the implementation of the MBKM regulations for the 2022/2023 Academic Year (Y2).
Implementation of the National Land Information Management System (SIMTANAS) at the Kupang City Land Agency KOAMESA, Jemy; TODA, Hendrik; NIGA, Jacoba D; MAU, Alfred Omri Ena
Journal of Governance, Taxation and Auditing Vol. 1 No. 4 (2023): Journal of Governance, Taxation and Auditing (April - June 2023)
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/jogta.v1i4.620

Abstract

In an effort to change the pattern of serving the public, the National Land Agency, especially in the Kupang City Land Agency, has been providing computer-based services since 1997. Land Office Computerization (KKP) or Land Office Computerization (LOC) creates orderly land administration, improving the quality of land information. Case studies in the field, the informants in this study are employees who work in the Head of General Affairs and Personnel Affairs, Head of Land Measurement and Mapping Sub-section, Plan and Budget Compilation Officer, and Land Infrastructure Officer. Next, the researcher will carry out the stages of data collection according to Creswell as qualitative observation, qualitative interviews, qualitative documents search and qualitative audio and visual material and visual materials). The implementation model that researchers will use is the George Edward model to analyze the process of implementing the National Land Information and Management System (SIMTANAS) policy at the Kupang City Land Agency. On the side, the disposition found that SIMTANAS has only been running in its implementation in the survey, measurement and mapping sections. From the side of human resources, the budget has been fulfilled.
Co-Authors ADOE, Eurike F D ADOE, Yefry Cornianto Adu, Apris Alfandy Florian Manuain Alfred Omri Ena Mau AMARAL, Mariano Pinto BANUNAEK, Fanderio Rafael Belandina L Long BELO, Odete Bere, Melkianus Y Bessie, Yultriani W. Danting, Maria Deonensia Melisitta David B.W. Pandie Djaha, Ajis Salim Adang Dra , Abdul Salam Saputra Fanggidae, Apriana H.J. FANGGITASIK, Chindy Hesty Haekase, Yopy E. I Putu Yoga Bumi Pradana IBIRUNI, William Febrianus Umbu KARIMOY, Marlen Yollanda KOAMESA, Jemy lake, Primus LAU, Yoanita Vianney Lay, Marthina Raga LINO, Maria M LINO, Maria M. LINO, Maria Magadalena Lino, Maria Magdalena Made Ngurah Demi Andayana Maikameng, Ade Sjan Mariayani Oktafiana Rene MESSAKH, Hendrikhsan A.B. N.B.C. Neolaka, Melkisedek Nadia Sasmita Wijayanti Neno, Melania Adelin NEOLAKA, Melkiesedek. N. B. C. Neolaka, Melkisedek N.B.C Neolaka, Melkisedek N.B.C. Nifu, Yabes I. NIGA, Jacoba D NIGA, Jacoba Daud Nursalam Nursalam Nursalam Olin, Yohanes K. Pah, Theny I.B.Kurniati PENI, Andreas A. Petrus Kase Pradana, I Putu Yoga B. Rene, Mariayani O. Rihi, David W. Rihi, David Wilfrid Rijoly, Jacobus Cliff Diky Rouwland Benyamin SALEM, Fransiskus Da Sores Sayrani, Laurensius P. Seger, Marini Sari Dewi Seno, Yohanes Ariyanto Seran, Delila A. Nahak Seran, Marisa S B Silva, Leonio Maria Da Tafui, Yoyada D. Takain, Brenadiva Rywanda Taosu, Richel Theny Intan Berlian Kurniati Pah Tresa Rosari, Arcangela Giriany Tuthaes, Lidya Carolina Umbu Eda, Roynaldo Oktorian Wadu, Jacob WILFRIDA, Sia William Djani