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Service Innovation Strategy in Improving Service Quality at The Badan Pertanahan Nasional (BPN) Medan Khairina Maulida Paramitha; Ananda Putri Mawaddah; Ayu Wulan Dari; Muhammad Arif; Fauzan Zulfikar; Lisdayani, Lisdayani; Yenti Anita Harahap; Anggia Sari Lubis; Toni Hidayat
Management Dynamics: International Journal of Management and Digital Sciences Vol. 2 No. 3 (2025): International Journal of Management and Digital Sciences
Publisher : International Forum of Researchers and Lecturers

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70062/managementdynamics.v2i3.297

Abstract

This study aims to analyze the influence of Organizational Citizenship Behavior (OCB) and Adversity Quotient on employee performance at CV. Mitra Pratiwi. OCB refers to employee voluntary behavior that goes beyond their formal duties, while Adversity Quotient describes an individual's ability to face challenges and work pressures. The research method used is quantitative with data collection techniques through questionnaires. The sample of this study consisted of 50 employees selected using purposive sampling techniques. The results of the study indicate that OCB and Adversity Quotient have a positive and significant influence on employee performance, both simultaneously and partially. This finding confirms that employees with high levels of OCB and good resilience in facing difficulties are more likely to have superior work performance. Therefore, companies need to improve a work culture that encourages positive voluntary behavior and builds employee mental resilience in facing work challenges.
Pengaruh Budaya Kerja Terhadap Kinerja Karyawan PT Angkasa Pura Solusi Kualanamu Novilia, Rina; Lubis, Anggia Sari
All Fields of Science Journal Liaison Academia and Sosiety Vol 1, No 3: September 2021
Publisher : Lembaga Komunikasi dan Informasi Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58939/afosj-las.v1i3.92

Abstract

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh budaya kerja terhadap kinerja karyawan PT. Angkasa Pura Solusi Kualanamu. Metode penelitian yang digunakan adalah metode deskriptif kuantitatif. Populasi dalam penelitian ini adalah seluruh karyawan divisi Aviation Security PT. Angkasa Pura Solusi yang berjumlah 336 orang karyawan. Sampel akan didapatkan dengan menggunakan rumus Slovin yang menghasilkan sampel sebanyak 77 orang. Teknik analisa data menggunakan uji asumsi klasik dengan uji normalitas, analisa regresi linier sederhana, sedangkan pengujian hipotesis menggunakan uji t dan uji koefisien determinasi. Hasil penelitian menunjukkan bahwa budaya kerja berpengaruh terhadap kinerja karyawan. Kemampuan variabel Budaya Kerja menjelaskan kinerja karyawan sebesar 31,02% sedangkan sisanya 68,98% dijelaskan oleh variabel lain yang tidak diteliti pada penelitian ini, kompensasi, motivasi, disiplin kerja dan lain-lain yang didapat melalui hasil uji koefisien determinasi. Kata kunci: Budaya Kerja dan Kinerja Karyawan
THE INFLUENCE OF TRANSFORMATIONAL LEADERSHIP, WORK ENGAGEMENT, AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE AT PUBLIC WORKS AND SPATIAL PLANNING OFFICE, NORTH SUMATRA Lutvi Noviyanti; Anggia Sari Lubis; Rukmini; Toni Hidayat
International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Vol. 5 No. 3 (2025): June
Publisher : CV. Radja Publika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijebas.v5i3.3386

Abstract

This study aims to describe the influence of transformational leadership, work engagement, and organizational culture on the performance of employees of the Public Works and Spatial Planning Office of North Sumatra Province. The data analysis method uses a descriptive data analysis method with a quantitative approach. The population and sample in this study were 62 employees which were determined based on the saturated sampling technique method. The data collection techniques in this study are observation, documentation, and questionnaires with a Likert Scale data measurement scale. The data analysis technique used validity, relibiality, classical classical assumption test, multiple linear regression analysis, and hypothesis test. Data processing uses SPSS Version 20.0. The results of the study prove that transformational leadership, work engagement and organizational culture have a positive and significant effect on employee performance. Simultaneously, the results of transformational leadership, work engagement and organizational culture have a positive and significant effect on the performance of employees at the Public Works and Spatial Planning Office of North Sumatra Province. With a value of Fcount (79.497) > Ftable (2.76) and a significance value of 0.000 < 0.05.
THE INFLUENCE OF JOB INSECURITY, JOB CHARACTERISTICS, AND WORK CULTURE ON EMPLOYEE PERFORMANCE AT CV. JAYA PERKASA ABADI TANJUNG MORAWA DELI SERDANG,REGENCY Ayunda Mayyona; Anggia Sari Lubis; Sari Wulandari; Horia Siregar
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 7 No. 1 (2025): 9th IHERT (2025): IHERT (2025) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v7i1.463

Abstract

This study aims to determine the influence of job insecurity, job characteristics, and work culture on employee performance at CV. Jaya Perkasa Abadi Tanjung Morawa, Deli Serdang Regency. The research uses a quantitative approach with a population of 300 employees, from which a sample of 75 respondents was selected using the Slovin formula and stratified random sampling technique. Data were collected through questionnaires and observations, and analyzed using multiple linear regression with the help of SPSS version 27. The results show that, partially, job insecurity and job characteristics have a positive and significant effect on employee performance, as indicated by t- values greater than the t-table and significance values less than 0.05. In contrast, work culture does not have a positive or significant effect on employee performance. Simultaneously, job insecurity, job characteristics, and work culture have a significant effect on employee performance, with an adjusted coefficient of determination (R Square) of 0.910, indicating that 91% of the variation in employee performance can be explained by these three variables, while the remaining 9% is explained by other factors outside the scope of this research. These findings highlight the importance of job design and job security in improving employee performance, while also suggesting that organizational efforts to enhance performance should not rely solely on work culture but also consider other motivating and structural factors. The study provides valuable insights for managers and policymakers in optimizing human resource potential to achieve organizational goals.
THE INFLUENCE OF STORE ATMOSPHERE, BRAND IMAGE, AND PRICE ON PURCHASE DECISIONS AT BINGXUE CABANG AMPLAS. Mhd Rasyid Siddiq; Anggia Sari Lubis; Toni Hidayat; Muhammad Rahmat
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 7 No. 1 (2025): 9th IHERT (2025): IHERT (2025) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v7i1.464

Abstract

The research aims to determine and analyze the influence of store atmosphere, brand image, and price on purchasing decisions at Bingxue Cabang Amplas. The method used in this research is quantitative. The population in this research consists of consumers who made purchases at Bingxue Cabang Amplas from March to July, totaling 577 consumers. The sample was taken using the Slovin formula, resulting in a total of 85 consumers as respondents who made purchases at Bingxue Cabang Amplas. The data collection technique in this research employed random sampling based on observation data, interviews, and questionnaires using a Likert scale for data measurement. The data analysis techniques included validity tests, reliability tests, and classical assumption tests. The data analysis method used was multiple linear regression with the help of the SPSS program. The results of this research show that, partially, store atmosphere has a positive and significant effect on purchasing decisions. Brand image has a positive and significant effect on purchasing decisions. Price has a positive and significant effect on purchasing decisions. Simultaneously, store atmosphere, brand image, and price have a significant effect on purchasing decisions at Bingxue Cabang Amplas, with an Fcount value (5.836) > Ftable (2.716), and a significance value of 0.001 < 0.05.
THE INFLUENCE OF WORK LIFE BALANCE, INTERNAL COMMUNICATION, AND TEAM WORK ON EMPLOYEE PERFORMANCE AT PT. BANK SUMUT CABANG KOORDINATOR MEDAN Dwi Indah Lestari; Anggia Sari Lubis; Melisa Zuriani Hasibuan; Horia Siregar
International Conference on Health Science, Green Economics, Educational Review and Technology Vol. 7 No. 1 (2025): 9th IHERT (2025): IHERT (2025) FIRST ISSUE: International Conference on Health
Publisher : Universitas Efarina

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ihert.v7i1.466

Abstract

This research aims to determine the effect of work-life balance, internal communication, and teamwork on employee performance at PT. Bank Sumut Medan Coordinator Branch. The approach used is a quantitative method, with a population of 125 employees and a sample of 56 respondents determined through simple random sampling using the Slovin formula. Data collection was conducted through observation and interviews, while data analysis used multiple linear regression with the help of SPSS version 26 software. The results show that partially, work-life balance and internal communication have a positive and significant effect on employee performance. Meanwhile, teamwork does not have a significant impact on employee performance. Simultaneously, the three independent variables significantly influence employee performance with a coefficient of determination (R²) of 0.971, which means 97.1% of the variation in employee performance can be explained by work-life balance, internal communication, and teamwork. This finding indicates the importance of managing work balance and effective communication in supporting the improvement of human resource performance in the banking work environment.
CYBER RISK MANAGEMENT IN THE DIGITAL ERA: AN ANALYSIS OF MITIGATION STRATEGIES AND PREVENTIVE INNOVATIONS AGAINST CYBERCRIME IN INDONESIA Chalifa Luthfiyya Nadhifa; Ova Novi Irama; Anggia Sari Lubis; Junita Putri Rajana Harahap
Multidisciplinary Indonesian Center Journal (MICJO) Vol. 2 No. 3 (2025): Vol. 2 No. 3 Edisi Juli 2025
Publisher : PT. Jurnal Center Indonesia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62567/micjo.v2i3.868

Abstract

Cyber risk management has become a critical issue as the number of cybersecurity incidents continues to rise each year. This study aims to analyze the trends in cyber incidents, the most prevalent types of cybercrimes, and the efforts in mitigation and cyber risk management in Indonesia. According to data from the National Cyber and Crypto Agency (BSSN) for the period 2019 to 2023, the number of incidents increased significantly from 290,000 cases in 2019 to 1,031,389 cases in 2023. The dominant types of cybercrime shifted each year, starting with phishing in 2019, malware in 2020, ransomware in 2021, DDoS attacks in 2022, and data breaches in 2023. This surge in incidents reflects the growing complexity of cyber threats faced by various sectors in Indonesia. In response, the government and private sector have strengthened regulations through the enactment of the Personal Data Protection Law and have adopted technologies such as artificial intelligence (AI) and blockchain to enhance detection and prevention of cyberattacks. Effective cyber risk management requires integrated preventive, detective, and corrective measures to safeguard information systems and sensitive data from increasingly sophisticated attacks. Through collaboration among the government, private sector, and the public, Indonesia’s digital ecosystem is expected to become more secure and resilient in the face of cybercrime threats..
ENHANCING DIGITAL MARKETING SKILL FOR EMPLOYEES OF BERYL`S CHOCOLATE FACTORY, MALAYSIA Anggia Sari Lubis; Muhammad Rahmat; Sri Rahayu; Clarissa Tarigan
International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Vol. 5 No. 1 (2025): March-June 2025
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/irpitage.v5i1.2563

Abstract

Employee digital marketing skills are highly sought after in today's digital age. As a result, organizations are investing in their employee's digital marketing skills to remain competitive. Enhancing digital marketing skills in employees can be achieved through various training methods and tools. Beryl’s Chocolate and Confectionery Sdn. Bhd. was created with one single aim – excellence. Since the company was established in 1995, the focus has been to produce the very best chocolates for both the local and global markets. Digital marketing is important for Beryl's Chocolate because it helps the company reach more potential customers and compete with other brands.This community empowerment will increase the uses of Beryl's digital marketing tools, including social media, e-commerce, and online reviews.
FINANCIAL MANAGEMENT FOR BUSINESS PLAYERS AND EMPLOYEES OF BERYL’S CHOCOLATE AND CONFECTIONERY SDN BHD (SERI KEMBANGAN) Junita Putri Rajana Harahap; Anggia Sari Lubis; Mesrawati; Juliana Br Sitompul; Tarishah Hatim Faqih; Nurul Syakirah binti Nazri
International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Vol. 5 No. 1 (2025): March-June 2025
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/irpitage.v5i1.2759

Abstract

This study is the result of community service activities carried out in Beryl’s Chocolate and Confectionery Sdn. Bhd. The focus of this service activity is employees and business players. Financial issues are often become a big problem for employees and business players. Doing business is not only a matter of getting money, but also controlling and spending it. The methods used in implementing the service are socialization, mentoring with an individual approach, training and evaluation regarding mastery of financial management and budgeting. The aim of this service activity is to implement good financial management in order to be able to manage finances well and to review sources of income and expenditure in the business. Employees and business players actors must have financial literacy regarding budgets in order to help employees and business players’s manage financial funding sources well. Financial management and is a must for employees and business players to be able to manage finances well and healthily so that long-term business sustainability. Therefore, the solution offered to solve this problem is training on how to make a budget and financial management by financial statement.
IMPROVING THE CAPACITY OF MSMES THROUGH OPTIMIZING THE IMPLEMENTATION OF INSTITUTIONAL MANAGEMENT TOWARDS GLOBAL COMPETITIVENESS OF MSMES Anggia Sari Lubis; Yuni Shara; Maria Kristina Situmorang; Putri Yunizars
International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Vol. 3 No. 3 (2023): November 2023 - February 2024
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/irpitage.v3i3.1739

Abstract

The aim of this paper is to look at increasing the capacity of MSMEs through optimizing the implementation of institutional management towards global competitiveness of MSMEs. Globalization makes competition increasingly fierce among business people throughout the world. The influence of globalization has an impact on domestic entrepreneurs, this condition makes the products they sell compete with foreign products entering the country. Globalization has positive and negative impacts, entrepreneurs are able to adapt in the era of globalization by maximizing its positive impacts. In order to compete with business products from abroad, MSME players must increase their capacity and capabilities. MSMEs play an important role in improving the performance of the Indonesian economy. Increasing the capacity and capability of MSMEs is important for the Indonesian Government in maintaining the existence and increasing the scale of MSME businesses. In order for MSMEs to advance in class, it is hoped that there will be good cooperation between the government, MSME owners and related stakeholders. By increasing the capability and capacity of MSMEs in Indonesia, there is a big possibility that MSME products will be successfully exported. Exports of MSME products will encourage an increase in the scale of MSME businesses which will of course increase income and employment. One of the factors that makes MSMEs successful in moving up a class is the existence of a well-defined organizational structure in their management. Apart from supporting the efficiency and effectiveness of achieving MSME goals, this structure also clarifies job descriptions. Then, to increase the professionalism of business management, institutional management is the implementation of management functions consisting of planning, organizing, directing and controlling in all areas of management. These areas include human resource management, financial management, operational and production management, and finally financial management.
Co-Authors Abu Bakar Bin Busmah Adinda, Uci Adrial Falahi Ahmad Fuadi Ahmad Prayendi Dasopang Ali Djamhuri Ananda Anugrah Nasution Ananda Aprilia Ananda Putri Mawaddah Andri Soemitra Aprilia, Ananda Arif Qaedi Hutagalung Ayu Wulan Dari Ayunda Mayyona Azwansyah Habibie, Azwansyah Azzahra Adelia Bagus Tarfiko Winata Bitri Agung Syah Putri Camelya Adelyani Chalifa Luthfiyya Nadhifa Cindy Claudya Vaglyn Ismon Clarissa Tarigan Daulay, Waiz Al Qorni Dea Laila Puspita Debby Cyntia Ovami Deksa Imam Suhada Dessy Rahmadani Rahmadani dewi nurmala Dwi Indah Lestari Eka Purnama Sari Harahap Emelia Rahmadany Putri Gami Fairuz Shofie Nasution Fatmawati Fatmawati Fatona Naibaho, Yuki Fauzan Zulfikar Firmansyah Firmansyah, Ananda Gusty Ginie Aulia Rawani Habra, Mhd Dani Hadian, Arief Harahap, Eka Purnama Sari Harahap, M Guffar harahap, nur'ain Hardi Mulyono Hasibuan, Melisa Zuriani Hidayat, Toni Idzni Hasfizetty Iga Wahyuni Ikhwan Abidin Ilham Ramadhan Nasution Indra Utama Indriani Adha Ira Hairani Br Damanik Irma Raudhatul Jannah Pasaribu Irranda Putra Syahna Iskandar Zulkarnaen Juliana Br Sitompul Julianto Hutasuhut Julianto, Julianto Hutasuhut Juliyanti, Nur Azizah Junita Putri Rajana Harahap Kartika Khairina Maulida Paramitha Khalid Abdul Wahid Khopifah Indah Daulay Kiki Amalia Harahap Lisdayani Lisdayani Lisdayani Lisdayani, Lisdayani Lubis, Abdul Rahman Lubis, Elya Puspita Lukman Nasution Lutvi Noviyanti M. Dani Habra M. Dani Habra M. Rasyid Sidik Mahyani Mahyani MARIA KRISTINA SITUMORANG Masnum Rambe Maulana Abdul Fattah Fattah Maya Nur Aini Maysarah, Jihan Maysaroh Hasibuan Mela Anjani Melisa Syafitri Mesrawati, Mesrawati Mhd Rasyid Siddiq Mohd Nasir Ismail Muhammad Al Hudawi Muhammad Al Qodri Muhammad Arif Muhammad Nelson Pinem Muhammad Rahmat Muhammad Yunus Sofian Munawaroh . Nabila Arsyi Lubis Neni Sri Wahyuni Nevy Saskia Fitri Novilia, Rina Nur Hafni Maulida Nasution Nur&#039;ain Harahap Nur'ain Harahap Nurul Fadhillah Nurul Hidayah Nurul Syakirah binti Nazri Ova Novi Irama Ovami, Debbi Chyntia Prihandayani, Retno Putri Fadillah Hasibuan Putri Yunizars Rahmad Gunawan Rahmat, Muhammad Ratna Sari Dewi Ratna Sari Dewi Ratna Sari Dewi Reni Dwijaya Riadil Jannah Sahri Riza Nabila Rukmini Rukmini Rukmini Sabrina Dita Sandria Safina, Wan Dian Salsabilla Siagian Sari Wulandari Sari Wulandari Selfia Rachmalija Semangat Juang Lahagu Sembiring, Zamalludin Sembiring, Zamaluddin shara, yuni Shita Tiara Sinar Lia Pohan Siregar, Horia Siti Khairunisa Siti Nurhaliza Sri Rahayu SRI RAHAYU Suginam Suhaila Husna Samosir Surya Wardani Tarishah Hatim Faqih Toni Hidayat Toni Hidayat Tringgani, Effina Vera Maytara Wan Dian Safina Wardah Hannifa Yenti Anita Harahap Yuni Shara