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All Journal Media Kesehatan Masyarakat Indonesia VISIKES Journal of Educational, Health and Community Psychology Jurnal Kesehatan Masyarakat (IKESMA) Jurnal Riset Akuntansi Dan Bisnis Airlangga Public Health of Indonesia Jurnal Preventia Jurnal SainHealth Al-sihah: The Public Health Science Journal Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Poltekita : Jurnal Ilmu Kesehatan Darmabakti Cendekia: Journal of Community Service and Engagements Jurnal Kesmas Prima Indonesia Abdimas Universal Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal PREPOTIF : Jurnal Kesehatan Masyarakat JIIP (Jurnal Ilmiah Ilmu Pendidikan) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Layanan Masyarakat (Journal of Public Service) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Media Gizi Kesmas Jurnal Promotif Preventif Jurnal Kesehatan Tambusai Jurnal Pengabdian kepada Masyarakat Jurnal Abdi Masyarakat Indonesia Media Publikasi Promosi Kesehatan Indonesia (MPPKI) Jurnal Impresi Indonesia Journal Of Human And Education (JAHE) JRABA Journal of Community Empowerment and Innovation Hang Tuah Medical Journal Jurnal Masyarakat Madani Indonesia Socius: Social Sciences Research Journal BERBAKTI: Jurnal Pengabdian Kepada Masyarakat Medic Nutricia : Jurnal Ilmu Kesehatan Health Dynamics Preventif : Jurnal Kesehatan Masyarakat Preventia : The Indonesian Journal of Public Health
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Literatur Review: Analisis Penerapan Experiential Marketing terhadap Kepuasan Pasien di Rumah Sakit Arkaine Malvania; Diansanto Prayoga
Media Gizi Kesmas Vol 12 No 2 (2023): MEDIA GIZI KESMAS (DECEMBER 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i2.2023.1076-1080

Abstract

Background: Hospitals as health care provider organizations require specialized strategies in dealing with the challenges of increasingly competitive market competition. Marketing strategies are applied in order to achieve competitive advantage over their competitors. Objectives: This journal has the aim to find out the application of experiential marketing as a form of marketing technique that management can apply in improving patient satisfaction in hospitals. Methods: The procedure for this research uses a literature review approach using the PRISMA flowchart. Discussion: The study showed varying results related to implementation of experiential marketing dimensions in hospitals. There are five dimensions implemented by hospitals namely sense, feel, think, act, and relate. Patient satisfaction in the application of experiential marketing can have impact on long term of the patient loyalty and the level of repeat buying over healthcare products and services in hospitals. Conclusions: There is a positive influence between the application of five dimensions of experiential marketing with patient satisfaction in hospitals.
Analisis Hubungan Waktu Tunggu terhadap Kepuasan Pasien di Puskesmas: Literature Review Shanti Pawitra Paramesthi; Diansanto Prayoga
Media Gizi Kesmas Vol 12 No 1 (2023): MEDIA GIZI KESMAS (JUNI 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i1.2023.537-540

Abstract

Background: The community as recipients of health services certainly wants quality health services. To know the quality or not of a health service can be seen from the waiting time and patient satisfaction which is an indicator of the success of health services. Waiting time has an important role in giving a good first impression to the patient. Objectives: This study aims to determine the relationship between waiting time and patient satisfaction at the puskesmas. Methods: The study uses a literature review method based on theis based on the PRISMA protocol. The literature reviewed is literature that discusses patient satisfaction based on waiting time for services at the puskesmas. Results: The search results for articles in the Google Scholar and ResearchGate databases show that there are 4 (four) journals that meet the criteria. These four articles have been filtered using keywords, inclusion and exclusion criteria, published between 2018-2021. All articles reviewed are Indonesian language articles with quantitative research types. Conclusions: Based on the 4 (four) journals that have been reviewed, 3 (three) of them show that the length of waiting time for services is related to patient satisfaction at the puskesmas.
Pengaruh Experiential Marketing dengan Customer Loyalty di Rumah Sakit Nindya Arifani Nurseha; Diansanto Prayoga
Media Gizi Kesmas Vol 12 No 2 (2023): MEDIA GIZI KESMAS (DECEMBER 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i2.2023.1052-1056

Abstract

Background: Studies on experiential marketing in various types of industries are proven to have an impact on customer loyalty. The increasing number of health care creates competition in the market. Hospitals are not spared from this competition so that the application of appropriate marketing is important to create customer loyalty. Objectives: This study was conducted to identify the effect of experiential marketing based on the indicators: sense, feel, think, act, and relate to customer loyalty in hospitals. Methods: Scoping Review was conducted using the guidelines from the JBI Manual for Evidence Synthesis. Searches were conducted on electronic databases including PubMed, Garuda, Indonesia Onesearch, and ScienceDirect. Results: The results showed that experiential marketing based on its indicators, namely sense, feel, think, act, and relate in hospitals has an effect on customer loyalty. Conclusions: Hospitals should be able to provide a pleasant experience for patients, one of which is by implementing experiential marketing.
Gerakan Zero Waste Melalui Penyehatan Pantai, Pembangunan Greenhouse Ecobrick, dan Pelestarian Ekosistem Laut dalam Upaya Mewujudkan SDGs 2030 Jayanti Dian Eka Sari; Syifa'ul Lailiyah; Diansanto Prayoga; Izzato Millati; Ayik Mirayanti Mandagi; Faisal Fikri; Ratih Novita Praja; Diana Agustina; Siti Nur Hilmin; Yunika Tri Yulianti
Media Gizi Kesmas Vol 12 No 2 (2023): MEDIA GIZI KESMAS (DECEMBER 2023)
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/mgk.v12i2.2023.802-809

Abstract

Background: Banyuwangi Regency is one of the regions in Indonesia which is rich in beach tourism potential, one of which is Pulau Santen Beach which is located in Karangrejo Village, Banyuwangi District, Banyuwangi Regency. However, when the charm of this destination has decreased, the condition of the beach is dirty if left unchecked and no coastal vegetation is carried out, it can damage the marine biota in the vicinity. There is a need for a Santen Island community empowerment program that reviews conservation and sustainable use in order to meet the 14th Sustainable Development Goals (SDGs). Objectives: Community Service entitled "Zero Waste Movement through Beach Environment Sanitation, Greenhouse Ecobrick Development, and Marine Ecosystem Preservation" aims to increase the knowledge, skills and economic independence of the Santen Island community regarding hiding santigi plants, MSME marketing strategies in tourist attractions, and waste management through making ecobricks. Methods: The method used for the implementation of community service is through several stages including, the first stage in this community service program is the preparatory stage. This preparatory stage consists of three steps, namely an environmental survey, purchasing the right sources, and planning a community service program. The second stage of this community service program is the implementation stage and the third advanced stage of this community service program is evaluation. Results: On the first day, there was an increase in the knowledge of the Santen Island community by 18.8%. On the second day there was an increase in public knowledge of 2.2%, and on the third day with ecobrick material there was an increase in public knowledge of 20.2%. This shows that the material can be well captured by the target of community service activities. Conclusions: This activity is later expected to be a provision for the community to revive the tourism potential on Santen Island, namely edutourism which includes aspects of knowledge about cultivating santigi plants, healthy coastal environments through processing inorganic waste into goods of high economic value (ecobricks) and community economic independence through increasing financial capacity new tourism products for edutourism on Santen Island.
Edukasi Etika Batuk dan 3M Plus serta Demonstrasi Wedang Jahe Jelly sebagai Upaya Pencegahan Tuberkulosis dan DBD di Desa Trawas, Kabupaten Mojokerto Trisna Pramudita Puryatna; Diansanto Prayoga
Jurnal Abdi Masyarakat Indonesia Vol 6 No 3 (2026): JAMSI - Mei 2026
Publisher : CV Firmos

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54082/jamsi.2847

Abstract

Tuberkulosis (TB) dan Demam Berdarah (DBD) merupakan penyakit yang masih terjadi di Desa Trawas dan menjadi perhatian dari pihak pemerintah Kabupaten Mojokerto. Oleh karena itu, kelompok Belajar Bersama Komunitas 6 Universitas Airlangga mencanangkan program pengabdian masyarakat “SIPEDULI DI HATI”, yang berisi rangkaian edukasi etika batuk dan 3M Plus, serta demonstrasi pembuatan wedang jahe jelly. Kegiatan ini bertujuan untuk meningkatkan pengetahuan mengenai pencegahan TB dan DBD serta memanfaatkan jahe sebagai minuman yang mendukung peningkatan daya tahan tubuh pada masyarakat Desa Trawas. Penilaian pre-test dan post-test saat edukasi dan uji kesukaan untuk wedang jahe jelly dilakukan kepada 40 Ibu PKK Desa Trawas. Terdapat perbedaan pengetahuan sebelum dan sesudah diberikan edukasi mengenai etika batuk dan 3M Plus (p = 0,000). Selain itu, mayoritas peserta menyatakan suka (58,84%) dan sangat suka (25,64%) pada wedang jahe jelly. Hal tersebut menunjukkan bahwa terdapat peningkatan pengetahuan untuk mencegah tuberculosis dan DBD serta tingkat penerimaan masyarakat yang baik terhadap wedang jahe jelly, yang mendukung perubahan perilaku masyarakat dalam pencegahan penyakit serta pemanfaatan minuman fungsional untuk menjaga daya tahan tubuh.
Co-Authors -, Nanda Almas Norberta Abdillah Maulana Satrioaji Abdul Fattah Farid Abilia, Avila Adji, Arga Setyo Agustin, Fitria Nina Ahmad Ahmad Aisyah Dewi Muthi’ah Aisyah Maldha Aprezona Ajeng Febrianti Rahayu Ajeng Febrianti Rahayu Al Mamun, Abdullah Aliwu, Putri Liani Amalia, Nabila Khusna Anggi Margareta Anjani, Salsabilla Aqmar, Huuriyah Naziiha Zaatil Ardiyanti, Anggi Margareta Arini Khoirunnisa Arkaine Malvania Astutik, Erni Athiya Adibatul Wasi Atika Dian Ariana Avila Abilia Azhary, Muhammad Azhary, RN, Muhammad Azizah, Faradiva Husna Budi Sulistiyo Nugroho Carmelian, Laksita Chairun Nasirin Damayanti, Imelda Desak Made Sintha Kurnia Dewi Desi Natalia Marpaung Dhamanti, Inge Diana Agustina Dinansa, Oktario Dita Aulia Rahma Dyanasari Dyanasari Eksa, Firrial Elida Zairina Endy Bebasari Ardhana Putri Erlin Qur'atul Aini Faisal Fikri Fatah, Mohammad Zainal Febriati Astuti Fertika Nanda Firrial Eksa GUNTUR A. GAMA MUHAMMAD Hutasoit, Jhonathan Rameldo I Gusti Bagus Wiksuana Ida Ayu Putu Sri Widnyani Ika Rodhifatun Nadhifah Imelda Damayanti Ira Nurmala Ira Nurmala Iriyanti, Yudha Nur Isa, Muhamad Izzato Millati Jayanti Dian Eka Sari, Jayanti Dian Jessika Pramudya Wardani Juliana, Juliana Khilma Rintan Khurya Kok Shiong Pong Lailatu Rohmah Lailatu Rohmah, Lailatu Lailatul Hasanah Lailiyah, Syifa’ul Laliyah, Syifa'ul Loveni Parenti, Uyun Loveni, Uyun Lusno, M. Farid Dimjati Luthfia Vionita Luthfiyah Putri Sahara M. Farid Dimjati Lusno M. Farid Dimjati Lusno M. Rifqo H. Farid M. Rifqo Hafidzudin Farid Mabub Junaidi Maghfirah, Najwa Shuma Mandagi, Ayik Mirayanti Manggali, Tyas Ratna Marpaung, Desi Natalia Maulana Satrioaji, Abdillah Melati Octavia Melati Octavia Febriana Misrofingah Misrofingah Mochamad Gerry Dika Mahendra Muhamad Isa Muhammad Farid Dimjati Lusno Muhammad Harisul Ilmi Muhammad Nashrullah Nabila Khusna Amalia Nafkha Nisa Nafkha Nisa Nabila Nanda Laula Lailatul Fauziyah Nanda, Fertika Ni Nyoman Santi Tri Ulandari, Ni Nyoman Santi Nindya Arifani Nurseha Nisa, Nafkha Nur, Putri Nurazizzi Setya Nadia Nurul Fitriyah Nuzulul Kusuma Putri Nyoman Anita Damayanti Octavi, Melati Oktaretha Veleneka Binendra Oktario Dinansa Oktario Dinansa Khoir Perdaa, amalia Safira Praja, Ratih Novita Puspikawati, Septa Indra Puspikawati, Septa Indra Putri Nur Putri, Andhini Aurelia Putri, Novela Dwi Cahyani Rachmat Hargono Rahayu, Ajeng Febrianti Rahmani Ramli Rahmarista, Ditami Rahmawati, Kavia Rina Pratiwi Pudja I. A Rizki Putri Hariyani Rosalia Nindy Prastika Sari Rosyida, Aulia Rudianto Rudianto Saipul Al Sukri Salman Amru Rabrinan Salsabila Nidya Oktavia Sanda, Cansy Gesi Sebayang, Susy Katikana Setya Haksama Setyo Adji, Arga Shanti Pawitra Paramesthi Shedyta, Syadza Zahrah Shella Putri Ferari Shinta Feby Ningtiyas Sintha Kurnia Dewi, Desak Made Siregar, Sabina Azira Balqis Siti Nur Ainun Nadiyah Siti Nur Hilmin Siti Nuraini Siti Rahayu Nadhiroh Sri Wiwoho Mudjanarko, Sri Wiwoho Sriram, Shyamkumar Sukamawandira, Lidya Ayu Syadza Syahrah Shedyta Syadza Zahrah Shedyta Syahprevi Rayyan Zeinsar Syahprevi Rayyan Zeinsar Prawirosoedirdjo Syahrania Naura Shedysni Syifa'ul Lailiyah Syifa'ul Lailiyah Syifa'ul Lailiyah Syifaul Lailiyah, Syifaul Syifa’ul - Lailiyah Syifa’ul Lailiyah Syifa’ul Lailiyah Syifa’ul Lailiyah Syifa’ul Lailiyah Syifa’ul Lailiyah Trisna Nurya Majid Trisna Pramudita Puryatna Utami, Indah Tri Uyun Loveni Vidia Nuria Rahman Vionita, Luthfia Wadi’ah Hasna Nurramadhani Wahyul Anis Wardani, Arista Kusuma Wardani, JESSIKA PRAMUDYA Widodo, Muhammad Rizky Wulan Syarani Asdam Yufa, Shafira Putri Yuly Sulistyorini Yunika Tri Yulianti Zahiroh Amani Zeinsar, Syahprevi Rayyan