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All Journal The International Journal of Accounting and Business Society MIX : Jurnal Ilmiah Manajemen Jurnal Studi Manajemen dan Bisnis Jurnal Ekonomi dan Bisnis NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jurnal Mandiri Aptisi Transactions on Technopreneurship (ATT) Jurnal Doktor Manajemen (JDM) International Journal of Financial, Accounting, and Management Dinasti International Journal of Management Science Journal of Global Business and Management Review Dinasti International Journal of Digital Business Management Enrichment : Journal of Management BERDAYA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Aliansi : Jurnal Manajemen dan Bisnis Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Pengabdian kepada Masyarakat Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis Mediastima Jurnal Pengabdian Teratai International Journal of Islamic Business and Management Review Jurnal Abdimas Perbanas Jurnal Manajemen dan Perbankan (JUMPA) Annals of Human Resource Management Research Reviu Akuntansi, Manajemen, dan Bisnis Journal of Accounting and Finance Management (JAFM) Jurnal Kewirausahaan, Akuntansi, dan Manajemen TRI BISNIS Jurnal Manajemen dan Pemasaran Jasa Management Research Studies Journal Populer: Jurnal Penelitian Mahasiswa Worksheet : Jurnal Akuntansi Jurnal Manajemen, Akuntansi, Ekonomi JEBD Jurnal Ilmiah Manajemen Surya Pasca Scientia Adpebi International Journal of Multidisciplinary Sciences Manajemen : Jurnal Ekonomi Jurnal Bakti Dirgantara Pelita : Jurnal Penelitian, Terapan dan Aplikatif Journal of Business, Finance, and Banking
Yohanes Ferry Cahaya
Universitas Dirgantara Marsekal Suryadarma
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Consumer Satisfaction as a Mediating Variable: The Impact of Service Quality and Consumer Perception on iPhone Purchase Decisions in Depok City Alloysius Pamruda Dhika Mahendra; Yohanes Ferry Cahaya; Herni Pujiati; Ilham Nawang Armanda
JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS Vol 8 No 1 (2026): Jurnal Kewirausahaan, Akuntansi dan Manajemen Tri Bisnis (JKAMTB)
Publisher : STIE Tri Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59806/jkamtb.v8i1.746

Abstract

This study examines the influence of service quality and consumer perception on iPhone purchase decisions, mediated by consumer satisfaction among 200 consumers in Depok City, Indonesia. Using Smart PLS-SEM analysis, findings reveal that service quality significantly impacts consumer satisfaction (?=0.412, p<0.001) and purchase decisions (?=0.328, p<0.001). Consumer perception demonstrates significant effects on satisfaction (?=0.385, p<0.001) and purchase decisions (?=0.294, p<0.01). Consumer satisfaction partially mediates the relationship between service quality and purchase decisions (?=0.189, p<0.01), and between consumer perception and purchase decisions (?=0.176, p<0.01). The model explains 68.3% variance in purchase decisions, confirming satisfaction's crucial mediating role in premium smartphone purchasing behavior.
The Impact of Advertising Content on Purchase Intention: The Mediating Role of Brand Awareness and Brand Image with Generation Z Moderation Yohanes Ferry Cahaya; Alloysius Pamurda Dhika Mahendra; Herni Pujiati; Ilham Nawang Armanda
JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS Vol 8 No 1 (2026): Jurnal Kewirausahaan, Akuntansi dan Manajemen Tri Bisnis (JKAMTB)
Publisher : STIE Tri Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59806/jkamtb.v8i1.749

Abstract

This study examines the influence of advertising content on purchase intention among 500 consumers in Jakarta, Indonesia, focusing on Generation Z as a moderating factor. Employing Partial Least Squares Structural Equation Modeling (PLS-SEM), we investigate the mediating roles of brand awareness and brand image in the advertising- purchase intention relationship. Results demonstrate that advertising content significantly affects purchase intention both directly and indirectly through brand awareness and brand image. Generation Z membership significantly moderates these relationships, amplifying the effects of advertising content on brand outcomes. These findings contribute to advertising effectiveness theory and provide actionable insights for marketers targeting digitally- native consumers in emerging markets. The comprehensive model explains substantial variance in purchase intention, offering practical implications for developing generation-specific marketing strategies.
Improving the Loyalty of Customer through the Effectiveness of Customer Satisfaction, Service Quality, and Food Quality Yohanes Ferry Cahaya; Ch. Endah Winarti; Annathasia Puji Erasashanti
Dinasti International Journal of Economics, Finance & Accounting Vol. 4 No. 3 (2023): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v4i3.1886

Abstract

The food industry is one of the business sectors that is future-oriented, as evidenced by food being one of the basic needs of the community. Therefore, it is necessary to examine customer loyalty in the food industry through the role of customer satisfaction, service quality and food quality, as in this study. In developing this research, quantitative descriptive methods were used by involving a sample of 100 respondents to obtain analysis data, which was then processed and analyzed using SEM-PLS. The research reveals that there is a significant positive correlation occurred of service quality along to food quality which affecting customer satisfaction. And this customer satisfaction also affects in increasing customer loyalty to Subway Indonesia. These results indicates that Subway Indonesia needs to maintain their improvement on service quality and food quality which served based on consumers expectations, so as to increase customer satisfaction and loyalty.
PENDIDIKAN DIGITAL DI INDONESIA: MENJAWAB TANTANGAN KESENJANGAN DAN MEWUJUDKAN TRANSFORMASI INKLUSIF Shafa Ailsa Hasdani; I Dewa Ketut Kerta Widana; Yohanes Ferry Cahaya
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 12, No 12 (2025): NUSANTARA : JURNAL ILMU PENGETAHUAN SOSIAL
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v12i12.2025.4692-4696

Abstract

Perkembangan teknologi digital telah membawa perubahan signifikan dalam dunia pendidikan, khususnya dalam hal akses, fleksibilitas, dan metode pembelajaran. Namun, adopsi teknologi secara masif juga mengungkapkan kesenjangan yang mencolok, terutama antara wilayah perkotaan dan daerah 3T (Terdepan, Terluar, dan Tertinggal), yang belum sepenuhnya siap dari segi infrastruktur maupun sumber daya manusia. Artikel ini bertujuan untuk mengkaji secara kritis peluang dan tantangan pendidikan di era digital, serta memberikan rekomendasi kebijakan berbasis konteks Indonesia. Metode yang digunakan dalam tulisan ini adalah studi literatur terhadap berbagai sumber ilmiah dan laporan kebijakan terkini, serta observasi terhadap tren pembelajaran daring yang berkembang selama dan setelah masa pandemi COVID-19. Hasil kajian menunjukkan bahwa digitalisasi mampu meningkatkan efisiensi dan efektivitas pembelajaran, namun belum sepenuhnya inklusif karena masih terdapat hambatan seperti keterbatasan perangkat, konektivitas internet, serta kurangnya kompetensi digital di kalangan guru dan siswa. Selain itu, dampak psikologis akibat pembelajaran jarak jauh juga menjadi perhatian penting, seperti menurunnya motivasi belajar dan meningkatnya stres digital. Implikasi dari temuan ini menegaskan pentingnya penguatan kebijakan yang mencakup pemerataan infrastruktur digital, pengembangan kapasitas guru melalui pelatihan.
PENERAPAN ARTIFICIAL INTELIGENCE DALAM PENGELOLAAN SUMBER DAYA MANUSA DALAM PERSPEKTIF PENINGKATAN KINERJA DAN KESEJAHTERAAN PSIKOLOGIS KARYAWAN Lanang Firmansyah; I Dewa Ketut Kerta Widana; Yohanes Ferry Cahaya
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 13, No 2 (2026): NUSANTARA : JURNAL ILMU PENGETAHUAN SOSIAL
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v13i2.2026.670-679

Abstract

Perkembangan Artificial Intelligence (AI) telah membawa perubahan signifikan dalam praktik manajemen sumber daya manusia (MSDM), khususnya dalam mendukung pengambilan keputusan dan penilaian kinerja di era transformasi digital. Penelitian ini bertujuan untuk menganalisis pengaruh penerapan Artificial Intelligence dalam manajemen sumber daya manusia terhadap kinerja dan kesejahteraan psikologis karyawan berdasarkan kajian literatur yang relevan. Metode penelitian yang digunakan adalah metode kualitatif yang dilakukan melalui penelaahan mendalam terhadap artikel ilmiah nasional dan internasional, buku teks, serta laporan organisasi internasional yang relevan dan diterbitkan dalam rentang tahun 2015–2024. Hasil kajian menunjukkan bahwa penerapan AI dalam MSDM berkontribusi positif terhadap peningkatan kinerja karyawan melalui sistem penilaian berbasis data, umpan balik real-time, serta pengelolaan pengembangan kompetensi yang lebih terarah. Penerapan AI juga memiliki implikasi terhadap kesejahteraan psikologis karyawan, baik dalam bentuk pengurangan beban kerja administratif maupun potensi munculnya kecemasan dan tekanan psikologis apabila tidak disertai dengan transparansi dan keadilan algoritmik. Oleh karena itu, penelitian ini menegaskan bahwa keberhasilan penerapan AI dalam MSDM tidak hanya bergantung pada kecanggihan teknologi, tetapi juga pada kebijakan organisasi yang berorientasi pada kesejahteraan karyawan.
- Edukasi Peran Pajak Dalam Pembangunan Nasional Indonesia: Dalam Kegiatan Santunan di Babelan Bekasi : - Sumarno Manrejo; Markonah Markonah; Yohanes Ferry Cahaya
Jurnal Abdimas Perbanas Vol. 7 No. 1 (2026): Jurnal Abdimas Perbanas
Publisher : Institut Keuangan-Perbankan Dan Informatika Asia Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56174/jap.v7i1.1179

Abstract

This study aims to improve public understanding of the importance of taxes as a primary source of funding for national development. This is based on data showing the low level of tax awareness and literacy among the public, particularly in the Babelan area of ​​Bekasi, which results in suboptimal tax compliance. The method used in this study is a qualitative approach with participatory education through assistance activities. This activity combines the provision of social assistance with direct tax education to the public. Educational materials cover the function of taxes, the benefits of taxes for infrastructure development, education, and social welfare, as well as the importance of the community's role as taxpayers. The results show that an educational approach based on social activities, such as assistance, is effective in increasing public understanding and awareness of the role of taxes. The public becomes more open and enthusiastic in receiving tax information because it is delivered in a humanistic and contextual atmosphere. In addition, this activity also strengthens the relationship between educational institutions and the community. The results of this study indicate that integrating social activities with tax education can be an effective strategy in improving public tax literacy and compliance. Therefore, it is recommended that similar programs be replicated sustainably in other regions by involving various stakeholders to support the optimization of tax revenue and the smooth running of Indonesia's national development.
What Drives Customer Intention in Digital Banking? Evidence from Trust, Security Risk, and Technological Innovation Yohanes Ferry Cahaya; Alloysius Pamurda Dhika Mahendra; Herni Pujiati; Ilham Nawang Armanda
Journal of Business, Finance, and Banking Vol. 2 No. 1 (2026): Journal of Business, Finance, and Banking (JBFB)
Publisher : Institut Keuangan-Perbankan Dan Informatika Asia Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56174/jbfb.v2i1.1160

Abstract

This study examines the determinants of digital banking adoption intention among Book IV bank customers in Indonesia, focusing on the interplay between trust, security risks, and technological innovation. Using Smart PLS-SEM with data from 385 respondents, we investigate how technological innovation influences customer trust and perceived security risks, which subsequently affect digital banking usage intention. Results reveal that technological innovation significantly enhances trust while reducing security risk perceptions. Trust emerges as the strongest predictor of digital banking intention, while security risks negatively impact adoption. The study contributes theoretical insights into technology acceptance in emerging markets and provides practical implications for banks developing digital transformation strategies in competitive environments.
Effect Of Job Analysis, Competency, And Compensation On Employee Performance Ch Endah Winarti; YOHANES FERRY CAHAYA; Annathasia Puji Erasashanti; Hikmah Abdul Rachman; Bongsu Kurniawan
International Journal of Islamic Business and Management Review Vol. 3 No. 2 (2023)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v3i2.801

Abstract

This study aims to determine and analyze the effect of job analysis, competency, and compensation on employee performance of Bureau of Organization and Governance Ministry of Finance. The population of this study were all employees of the Bureau of Organization and Management. The independent variables in this study are job analysis, competence, and compensation, while the dependent variable in this study is employee performance. This study uses a descriptive method with a quantitative approach. The sampling technique used is saturated sampling with a total of 55 employees. Sources of data obtained from the results of the distribution of questionnaires with the analytical technique used is multiple linear regression analysis with the help of the SPSS for mac version 28 statistical program. The results show that (1) Position Analysis has a negative and significant effect on employee performance; (2) Competence has a positive and significant effect on employee performance; (3) Compensation has a positive and significant effect on employee performance
STRATEGI PENINGKATAN PROFESIONALISME DAN PEMANFAATAN APLIKASI “SIBEKOR” DALAM MENDUKUNG KINERJA PERSONEL PENGADAAN KAPORLAP TNI AU Dadang Sulistyo; I Dewa Ketut Kerta Widana; Yohanes Ferry Cahaya
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 14, No 2 (2025): KOMPLEKSITAS EDISI DESEMBER 2025
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56486/kompleksitas.vol14no2.1059

Abstract

This study analyzes the strategy for improving the professionalism of personnel at the Indonesian Air Force Personnel Maintenance Service (Diswatpersau) and the strategy for utilizing the Sibekor application to support the procurement performance of Field Personal Equipment (Kaporlap). Using a qualitative approach, in-depth interviews with eight informants across levels were analyzed using thematic analysis. The findings indicate seven mutually reinforcing dimensions of professionalism (competence-expertise, dedication-loyalty, responsibility, work ethic, creativity-innovation, adaptability, efficiency-effectiveness). Meanwhile, key gaps lie in unequal digital literacy, the lack of institutionalization of innovation, and the consistency of data-based evaluation. In the technological realm, Sibekor improves traceability, transparency, and service speed, but the impact is uneven due to device/network limitations, suboptimal cross-system integration, and variations in user capacity. Recommendations include implementative steps for user staff, namely ensuring the accuracy and completeness of procurement data through double-checking and SOP compliance; conducting regular monitoring to reduce delays; participating in socialization and creating brief guides to maximize the use of application features; and strengthening cross-departmental coordination through official communication channels and recording follow-up actions in the application log.Penelitian ini menganalisis strategi peningkatan profesionalisme personel Dinas Perawatan Personel TNI Angkatan Udara (Diswatpersau) dan strategi pemanfaatan aplikasi Sibekor untuk mendukung kinerja pengadaan Kelengkapan Perorangan Lapangan (Kaporlap). Menggunakan pendekatan kualitatif melalui wawancara mendalam terhadap delapan informan lintas jenjang, data diolah dengan analisis tematik. Temuan menunjukkan tujuh dimensi profesionalisme yang saling menguatkan (kompetensi-keahlian, dedikasi-loyalitas, tanggung jawab, etika kerja, kreativitas-inovasi, kemampuan beradaptasi, efisiensi-efektivitas). Sementara celah kunci berada pada literasi digital yang belum merata, belum terinstitusionalisasinya inovasi, serta konsistensi evaluasi berbasis data. Pada ranah teknologi, Sibekor meningkatkan keterlacakan, transparansi, dan kecepatan layanan, namun dampaknya belum merata akibat keterbatasan perangkat/jaringan, integrasi lintas sistem yang belum optimal, dan variasi kapasitas pengguna. Rekomendasi mencakup langkah implementatif bagi staf pengguna, yaitu memastikan ketepatan dan kelengkapan data pengadaan melalui pengecekan ganda dan kepatuhan SOP; melakukan monitoring berkala untuk mengurangi keterlambatan; mengikuti sosialisasi serta membuat panduan singkat guna memaksimalkan pemanfaatan fitur aplikasi; dan memperkuat koordinasi lintas bagian melalui jalur komunikasi resmi dan pencatatan tindak lanjut pada log aplikasi.
Human Resources Management in Improving the Professionalism of Police Members Yohanes Ferry Cahya; Wahyu Romadhon; Sri Yanthy Yosepha
International Journal of Financial, Accounting, and Management Vol. 7 No. 4 (2026): March
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijfam.v7i4.3150

Abstract

Purpose: Optimization of operational management within the Law Enforcement Work Unit (Satker Gakkum) of the Indonesian National Police is crucial for enhancing effective investigative and enforcement capabilities. This study evaluates the operational management status in Satker Gakkum and offers ideas to enhance operational performance in facilitating law enforcement. Research Methodology: This qualitative study employed a descriptive analysis. Data were gathered via comprehensive interviews with Satker Gakkum members, direct observation, and document analysis. The study's findings reveal that the primary issues encountered include inadequate coordination across units, insufficient human resources and technology, and the ineffectiveness of standard operating procedures (SOPs). Results: These findings underscore the necessity for enhancements in resource management, the implementation of contemporary information technology, and the regular assessment and refinement of standard operating procedures (SOPs). Optimizing operational management is crucial for the effectiveness of investigations and law enforcement. This study underscores the significance of enhancing operational capacity through training, upgrading infrastructure, and fostering collaboration across relevant authorities. Conclusions: The proposed solutions enhance human resource quality, fortify information systems, and refine standard operating procedures to better adapt to investigations and law enforcement dynamics. Limitations: The qualitative methodology of this study, which focuses on gathering detailed information from a small sample within Satker Gakkum POLRI, limits its scope. Thus, the results may not apply to all Indonesian law enforcement agencies. Contributions: This study can help policymakers, police, and researchers enhance public safety institutions.
Co-Authors *, Markonah AA Sudharmawan, AA Abdullah Alwyni, Farouk Adolf Kusuma Pratama Agrameri, Alvino Ahmad Faisal Ahmad Faisal Alamsyah, Inas Salma Alesyus Sinar Fajar Alex Sondra, William Alloysius Pamruda Dhika Mahendra Alloysius Pamurda Dhika Mahendra Alloysius Pamurda Dhika Mahendra Alvino Agrameri Andriany, Dessy Anggreani , Noeorlina Anita Setyarachma Anna Nur Intan Lumban Gaol Annathasia P Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Ardelia, Talitha Mega Asai, Markonah Asep Risman Aspani, Rony Azra Rifda Komala Bilqis, Devia Fairus Bongsu Kurniawan Budi, Yohanes Ch Endah Winarti Ch. Endah Winarti Ch. Endah Winarti Ch. Endah Winarti Chairul , Al Ghifary Dadang Sulistyo Desmar Panji Suryananto Devia Dewi Puspaningtyas Faeni Dewi Septiani Dian Kurniawati Dian Palupi Respatiningdyah Eddy Setyanto Embun Prowanta Endang Swasthika Erick Setiawan Singadilaga Farida Elmi Firda Aisyah Aisyah Pratiwi Harahap, Aswin Syapii Hedwigis Esti Riwayati Hedwigis Esti Riwayati Heni Pujiati Herni Pujiati Hidayat, R. Taufik Hikmah Abdul Rachman Hosam Alden Riyadh A.Alazeez I Dewa Ketut Kerta Widana I Dewa Ketut Kerta Widana I Dewa Ketut Kertawidana Ilham Nawang Armanda Ilham Nawang Armanda Indra Siswanti Irma Selliamanik Irnawasih Isnanto, Samto Hadi Jakia Rajoana Johan Hendri Prasetyo Johan Hendri Prasetyo Johan Hendri Prasetyo Karima, Syafika Khairunnisa Khairunnisa Lanang Firmansyah Lenny Christina Nawangsari Leo Agung, Leo lina basafira dewi Markonah Markonah Markonah Markonah Markonah Markonah Markonah Markonah Markonah, Markonah Meriyana Dhamayanti Rachman Muhammad Rizky Darmawan Muljanto Siladjaja Nabilah Fiqih Gozali Nadia Harimbi Singadilaga Nadya Fitrimady Noerlina Anggraeni NOVITA DAMAYANTI Nurmaliza, Nurmaliza Nyi Mas Rizki Noviyah Nyi Mas Rizky Noviyah Ovalia Ovalia Rukmana Pamcasasti, Ranthy Purnomo, Lucky Bayu Putri Nofzil, Friska Rahardi, Patrick Dwi Ramdan, Amir Ramdhani, Rija Randa, Putera Muhammad Ratih Puspitaningtias Faeni Ratih Puspitaningtyas Faeni Ratih Puspitaningtyas Faeni Ratna Wijayanti Rheza Dwi Andzar Rina Marlina L Riska Intania Hastari Perbanas Institute Riyadi, Christianto Rizki Yuniarti Robby Kurniawan Sadipung, Theresia Oktavia Santi Dwi Jayanti Santoso, Faid Pratama Arif Saripudin Saripudin Shafa Ailsa Hasdani Shirley M.C. Yeung Sidapung, Theresia Oktavia Simroangkir, Panubut Siti Aminah Siti Safaria Siti Soimaturrohmah Sofa Yulandari Sekolah Tinggi Ilmu Ekonomi Y.A.I Sri Wahyuni Sri Yanthy Yosepha Sugihyanty, Eneng Suharyanto Sumarno Manrejo Sumarno Manrejo Sunarto Sunarto Sungkono Sungkono Suryanto Suryanto Suryanto Suryanto Suryanto Suryanto Syamsunasir, Syamsunasir Taufik Akbar Theresa Oliveira Theresia Theresia Oktavia Sadpung Theresia Oktavia Sadpung Usmeila, Evrida Vania Gitta Khansa Putri Vera Sylvia Saragi Sitio Verdina Wardhiningtyas Wahyu Romadhon Wahyuningisih, Erna Widyarsih AV Rahajeng Widyarsih, A.V Rahajeng Wita, Nurul Kurnia Yananto Mihadi Putra Yosepha, Sri Yanthy