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All Journal The International Journal of Accounting and Business Society MIX : Jurnal Ilmiah Manajemen Jurnal Studi Manajemen dan Bisnis Jurnal Ekonomi dan Bisnis NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jurnal Mandiri Aptisi Transactions on Technopreneurship (ATT) Jurnal Doktor Manajemen (JDM) International Journal of Financial, Accounting, and Management Dinasti International Journal of Management Science Journal of Global Business and Management Review Dinasti International Journal of Digital Business Management Enrichment : Journal of Management BERDAYA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Aliansi : Jurnal Manajemen dan Bisnis Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Pengabdian kepada Masyarakat Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis Mediastima Jurnal Pengabdian Teratai International Journal of Islamic Business and Management Review Jurnal Abdimas Perbanas Jurnal Manajemen dan Perbankan (JUMPA) Annals of Human Resource Management Research Reviu Akuntansi, Manajemen, dan Bisnis Journal of Accounting and Finance Management (JAFM) Jurnal Kewirausahaan, Akuntansi, dan Manajemen TRI BISNIS Jurnal Manajemen dan Pemasaran Jasa Management Research Studies Journal Populer: Jurnal Penelitian Mahasiswa Worksheet : Jurnal Akuntansi Jurnal Manajemen, Akuntansi, Ekonomi JEBD Jurnal Ilmiah Manajemen Surya Pasca Scientia Adpebi International Journal of Multidisciplinary Sciences Manajemen : Jurnal Ekonomi Jurnal Bakti Dirgantara Pelita : Jurnal Penelitian, Terapan dan Aplikatif Journal of Business, Finance, and Banking
Yohanes Ferry Cahaya
Universitas Dirgantara Marsekal Suryadarma
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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The Influence Of Promotion And Customer Behavior On The Decision To Pursue Postgraduate Studies Mediated By Trust Cahaya, Yohanes Ferry; Siswanti, Indra; Syamsunasir, Syamsunasir
Management Research Studies Journal Vol. 6 No. 2 (2025): Management Research Studies Journal
Publisher : Institut Keuangan-Perbankan Dan Informatika Asia Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56174/mrsj.v6i2.870

Abstract

This study examines the influence of promotion and customer behavior on the decision to continue studying for a Master's degree with trust as a mediating variable. Using a quantitative approach with PLS-SEM analysis, the study found that customer behavior has a significant direct influence on the decision to continue studying (β=0.661, p<0.001), while promotion and customer behavior have a significant effect on the formation of trust. However, trust was not proven to mediate the relationship between the independent variables and the decision to continue studying, creating a "trust-action gap" phenomenon. The implication is that higher education institutions need to integrate customer experience management with promotional strategies that build trust, as well as develop mechanisms for converting trust into actual decisions.
PENGARUH KREASI NILAI TERHADAP PENINGKATAN KINERJA BANK PERKREDITAN RAKYAT DI DKI JAKARTA DAN BANTEN Widyarsih, AV Rahajeng; Cahaya, Yohanes Ferry
Journal of Global Business and Management Review Vol. 2 No. 2 (2020): Journal of Global Business and Management Review
Publisher : Program Sarjana Manajemen Universitas Internasional Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37253/jgbmr.v2i2.1176

Abstract

BPR memiliki peranan yang besar untuk mendorong perekonomian daerah, namun kontribusi BPR dewasa ini relatif masih kecil. Dari segi perkembangan ROA dan ROE, BPR di DKI Jakarta dan Banten relatif tidak lebih unggul dibandingkan provinsi lainnya di Pulau Jawa, sementara kedua daerah berada dekat dengan pusat ekonomi nasional. Hal itu menunjukkan bahwa kinerja BPR di kedua provinsi tersebut belum dapat dikatakan superior. Hal itu diduga berkaitan dengan adanya permasalahan dalam strategi bersaing dan kreasi nilai. Sehingga penelitian ini bertujuan untuk menguji pengaruh kreasi nilai dan strategi bersaing terhadap kinerja BPR di DKI Jakarta dan Banten. Data dikumpulkan melalui kuesioner terhadap 50 responden dan dianalisis dengan menggunakan PLS. Hasil penelitian menunjukkan bahwa kreasi nilai memiliki pengaruh yang lebih tinggi dibandingkan strategi bersaing dalam mempengaruhi kinerja BPR di DKI Jakarta dan Banten. Temuan ini diharapkan menjadi model alternatif solusi bagi manajemen BPR di DKI Jakarta dan Banten, bahwa peningkatan kinerja BPR bertumpu pada pengembangan kreasi nilai terutama dalam penciptaan business partner, yang ditunjang dengan pengembangan strategi bersaing.
PENGARUH PEMANFAATAN TEKNOLOGI INFORMASI, BEBAN KERJA DAN KOMPETENSI TERHADAP KINERJA KARYAWAN PADA PT XYZ Karima, Syafika; Suharyanto, Suharyanto; Cahaya, Yohanes Ferry
Jurnal Doktor Manajemen (JDM) Vol 7, No 1 (2024): APRIL 2024
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jdm.v7i1.26079

Abstract

Penelitian ini dilakukan dengan tujuan untuk mengidentifikasi serta menganalisis Pengaruh Pemanfaatan Teknologi Informasi, Beban Kerja, dan Kompetensi terhadap Kinerja Karyawan di PT XYZ. Metode data dikumpulkan melalui data primer yang diperoleh secara langsung dengan menyebarkan kuesioner kepada 126 responden, dan sumber data sekunder diperoleh dari buku, jurnal, dan penelitian sebelumnya. Penelitian ini menggunakan metode Probability Sampling dengan teknik pengumpulan data Simple Random Sampling. Metode penelitian yang diterapkan adalah penelitian deskriptif kuantitatif dengan dukungan program SPSS versi 29. Hasil penelitian menunjukkan bahwa secara parsial (melalui Uji T), Pemanfaatan Teknologi Informasi, Beban Kerja,dan Kompetensi memiliki pengaruh positif dan signifikan terhadap kinerja karyawan di PT XYZ. Secara simultan (melalui Uji F), variabel Pemanfaatan Teknologi Informasi, Beban Kerja, dan Kompetensi secara bersama sama memiliki pengaruh positif dan signifikan terhadap kinerja karyawan di perusahaan PT XYZ. Hasil penelitian juga menunjukan bahwa hasil uji statistik pada uji normalitas dinyatakan layak digunakan karena memenuhi syarat asumsi normalitas, pada uji heteroskedastisitas disimpulkan tidak ada heteroskedastisitas dalam model regresi, serta pada uji multikolinearitas dianggap layak untuk digunakan karena tidak ada tanda-tanda multikolinieritas. Selain itu pada R Square menunjukkan bahwa 59,2% variasi dalam kinerja karyawan dapat dijelaskan oleh Pemanfaatan Teknologi Informasi, Beban Kerja, dan Kompetensi,sementara 40,8% sisanya dapat dipengaruhi oleh faktor faktor lain yang tidak diteliti dalam penelitian ini.
Improving the Loyalty of Customer through the Effectiveness of Customer Satisfaction, Service Quality, and Food Quality Cahaya, Yohanes Ferry; Winarti, Ch. Endah; Erasashanti, Annathasia Puji
Dinasti International Journal of Economics, Finance & Accounting Vol. 4 No. 3 (2023): Dinasti International Journal of Economics, Finance & Accounting (July - August
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v4i3.1886

Abstract

The food industry is one of the business sectors that is future-oriented, as evidenced by food being one of the basic needs of the community. Therefore, it is necessary to examine customer loyalty in the food industry through the role of customer satisfaction, service quality and food quality, as in this study. In developing this research, quantitative descriptive methods were used by involving a sample of 100 respondents to obtain analysis data, which was then processed and analyzed using SEM-PLS. The research reveals that there is a significant positive correlation occurred of service quality along to food quality which affecting customer satisfaction. And this customer satisfaction also affects in increasing customer loyalty to Subway Indonesia. These results indicates that Subway Indonesia needs to maintain their improvement on service quality and food quality which served based on consumers expectations, so as to increase customer satisfaction and loyalty.
Self-Efficacy, engagement, and spiritual intelligence on performance via OCB among Jakarta educators Pujiati, Herni; Feani, Dewi Puspaningtyas; Cahaya, Yohannes Ferry
Annals of Human Resource Management Research Vol. 5 No. 1 (2025): March
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ahrmr.v5i1.2861

Abstract

Purpose: This study aims to analyze the influence of self-efficacy, employee engagement, and spiritual intelligence on Organizational Citizenship Behavior (OCB), as well as to examine the role of OCB in enhancing the performance of part-time teachers in Jakarta. Research Methodology: This quantitative research used a survey method, collecting data from 278 village officials in Brebes Regency through questionnaires. Structural Equation Modeling (SEM) with Partial Least Square (PLS) was employed for data analysis to test both direct and indirect effects among variables. Results: The findings reveal that ethical leadership, organizational commitment, and work culture significantly influence job satisfaction. Moreover, job satisfaction positively and significantly affects village officials' performance. Ethical leadership and work culture also directly affect performance, while organizational commitment's direct effect on performance was not significant. However, job satisfaction successfully mediates the influence of organizational commitment on performance. Conclusions: This study found that spiritual intelligence significantly influences Organizational Citizenship Behavior (OCB), which in turn positively affects the performance of part-time teachers in Jakarta. However, self-efficacy and employee engagement showed no significant effect on OCB. The findings highlight the key role of spiritual intelligence in enhancing teacher performance through OCB. Limitations: The study is limited to village officials in Brebes Regency, making generalization to other regions or administrative contexts less applicable. The use of cross-sectional data limits the ability to observe changes over time. Additionally, self-reported questionnaires may introduce response bias, affecting the objectivity of the data. Contribution: The study is limited to village officials in Brebes Regency, making generalization to other regions or administrative contexts less applicable. The use of cross-sectional data limits the ability to observe changes over time. Additionally, self-reported questionnaires may introduce response bias, affecting the objectivity of the data.
Pengaruh Pengembangan Karir, Motivasi Kerja dan Komimetmen Organisasi Terhadap Kinerja Pada PT. Greenspan Packaging System Jakarta Devia; Pujiati, Herni; Sadipung, Theresia Oktavia; Cahaya, Yohanes Ferry; Ramdan, Amir
Jurnal Ilmiah Manajemen SURYA PASCA SCIENTIA Vol 14 No 2 (2025): Jurnal Ilmiah Manajemen Surya Pasca Scientia
Publisher : Prodi Magister Manajemen Universitas Dirgantara Marsekal Suryadarma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35968/jimspc.v14i2.1650

Abstract

This research aims to analyze the influence of career development, work motivation, and organizational commitment on the performance of Production Division employees PT. Greenspan Packaging Systems Jakarta. This research uses a quantitative approach, survey methods, and path analysis. The population is made up of employees of the Production Division of PT. Greenspan Packaging System Jakarta, totaling 84 people. With the saturated sampling technique, 84 respondents were obtained. The data were analyzed using Excel and SPSS 25.0. The research results show that: career development has a direct positive and significant effect on organizational commitment of 0.328; work motivation has a direct positive and significant effect on organizational commitment of 0.670; career development has a direct positive and significant effect on performance of 0.481; work motivation has a direct positive and significant effect on performance of 0.268; and organizational commitment has a direct positive and significant effect on the performance of employees of the Production Division of PT. Greenspan Packaging System Jakarta is 0.246.
Pengaruh Sistem Kerja Work From Home (WFH), Stres Kerja, Motivasi Kerja, dan Lingkungan Kerja terhadap Kinerja Karyawan Suryanto, Suryanto; Alamsyah, Inas Salma; Markonah, Markonah; Cahaya, Yohanes Ferry
JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS Vol 6 No 1 (2024): Jurnal Kewirausahaan, Akuntansi dan Manajemen Tri Bisnis
Publisher : STIE Tri Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59806/tribisnis.v6i1.393

Abstract

Tujuan dari studi ini adalah untuk menganalisis pengaruh dari sistem Kerja Work From Home (WFH), Stres Kerja, Motivasi Kerja, Dan Lingkungan Kerja Terhadap Kinerja Karyawan PT Pembangunan Perumahan Presisi, Tbk. Metode penelitian ini menggunakan metode kuantitatif. Sampel yang digunakan sebanyak 50 responden yang bekerja di PT Pembangunan Perumahan Presisi, Tbk di kantor yang terletak di Kukusan, Beji, Depok. Data yang digunakan dalam studi ini diperoleh dari penyebaran kuesioner. Variabel bebas dalam penelitian ini adalah Work From Home (WFH), Stres Kerja, Motivasi Kerja, Dan Lingkungan Kerja sedang Kinerja Karyawan merupakan variabel terikat. Hasil penelitian ini menunjukkan Work From Home (WFH) tidak berpengaruh signifikan terhadap Kinerja Karyawan PT Pembangunan Perumahan Presisi, Tbk. Stres Kerja berpengaruh positif dan signifikan terhadap Kinerja Karyawan PT Pembangunan Perumahan Presisi, Tbk. Motivasi Kerja tidak berpengaruh signifikan terhadap Kinerja Karyawan PT Pembangunan Perumahan Presisi, Tbk. Lingkungan Kerja berpengaruh signifikan terhadap Kinerja Karyawan PT Pembangunan Perumahan Presisi, Tbk.
Strategy for Implementing Man-Hour Based Remuneration and Release Maintenance for Aircraft Engineer Performance at Aviation Facilities Calibration Center Pujiati, Herni; Budi, Yohanes; Yosepha, Sri Yanthy; Cahaya, Yohanes Ferry
JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS Vol 7 No 1 (2025): Jurnal Kewirausahaan, Akuntansi dan Manajemen
Publisher : STIE Tri Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59806/jkamtb.v7i1.491

Abstract

The aviation industry has high demands in terms of safety and operational efficiency. Aircraft engineers play a crucial role in ensuring the airworthiness of aircraft through strict and structured maintenance. However, the remuneration system implemented at the Aviation Facilities Calibration Center (BBKFP) is still based on flight hours, which is considered less appropriate to the workload and responsibilities of engineers. Therefore, this study aims to analyze the strategy for implementing a remuneration system based on man hours maintenance and Release Maintenance in improving the performance of aircraft engineers at BBKFP. This study uses a qualitative approach with a descriptive method. Data were collected through in-depth interviews, observations, and document studies. The results of the study indicate that a remuneration system based on man hours has the potential to increase engineer motivation and productivity, but needs to be supported by a structured performance evaluation system to avoid a decrease in the quality of work. In addition, work-life balance factors, training support, and fair incentive mechanisms are important aspects in implementing this policy. Based on these findings, it is recommended that BBKFP adopt a remuneration system that is not only based on man hours, but also considers aspects of work quality and effectiveness. In addition, periodic monitoring and evaluation are needed to ensure that this policy can be implemented optimally without reducing flight safety and efficiency standards
The Influence of Education Level, Job Placement, and Job Satisfaction on Employee Performance Pujiati, Herni; Cahaya, Yohanes Ferry; Yanthy Yosepha, Sri; Anggreani , Noeorlina; Nurmaliza, Nurmaliza
JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS Vol 7 No 2 (2025): Jurnal Kewirausahaan, Akuntansi dan Manajemen
Publisher : STIE Tri Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59806/jkamtb.v7i2.511

Abstract

This study aims to analyze the influence of education level and job placement on employee performance, with job satisfaction as a mediating variable. The background of this research lies in the importance of human resource management in enhancing employee productivity, particularly in the maritime service sector. A quantitative approach with a survey method was employed. Data were collected through questionnaires and analyzed using Structural Equation Modeling (SEM) with the help of SmartPLS 4.0.9.9. The results show that both education level and job placement have a positive and significant impact on employee performance, both directly and indirectly through job satisfaction. Job satisfaction was proven to mediate the relationship between the independent variables and performance, strengthening the positive effects. Appropriate job placement and sufficient education level can improve job satisfaction, which in turn enhances performance. The conclusion of this study suggests that company management should consider aligning education and job placement with individual competencies while also fostering a work environment that promotes job satisfaction. Therefore, proper human resource management strategies can significantly contribute to achieving optimal organizational performance.
The Influence of E-Service Quality and Product Quality on Zalora Fashion Product Purchase Decisions Mediated by E-Trust Cahaya, Yohanes Ferry; Purnomo, Lucky Bayu; Pujiati, Herni; Yosepha, Sri Yanthy; Aminah, Siti
JURNAL KEWIRAUSAHAAN, AKUNTANSI DAN MANAJEMEN TRI BISNIS Vol 7 No 2 (2025): Jurnal Kewirausahaan, Akuntansi dan Manajemen
Publisher : STIE Tri Bhakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59806/jkamtb.v7i2.516

Abstract

This study examines the impact of E-Service Quality and Product Quality on Purchase Decision for fashion products on the Zalora platform, with E-Trust serving as a mediating variable. Using a quantitative approach, the analysis employs Structural Equation Modeling–Partial Least Square (SEM-PLS). Data were collected via surveys from 295 active Zalora users in Indonesia. The results indicate that both E-Service Quality and Product Quality significantly influence E-Trust, which in turn significantly affects Purchase Decision. Additionally, E-Service Quality directly and significantly impacts Purchase Decision, whereas the direct effect of Product Quality on Purchase Decision is not significant. These findings suggest that electronic trust (E-Trust) mediates the relationship between electronic service quality and product quality on purchase decisions. The study recommends that fashion e-commerce managers like Zalora prioritize enhancing digital service quality and consistently build customer trust, as trust plays a crucial role in driving purchase decisions. The practical implications of this research can guide marketing strategies and digital service development in the fashion e-commerce industry.
Co-Authors *, Markonah AA Sudharmawan, AA Abdullah Alwyni, Farouk Adolf Kusuma Pratama Agrameri, Alvino Ahmad Faisal Ahmad Faisal Alamsyah, Inas Salma Alesyus Sinar Fajar Alex Sondra, William Alloysius Pamruda Dhika Mahendra Alloysius Pamurda Dhika Mahendra Alloysius Pamurda Dhika Mahendra Alvino Agrameri Andriany, Dessy Anggreani , Noeorlina Anita Setyarachma Anna Nur Intan Lumban Gaol Annathasia P Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Annathasia Puji Erasashanti Ardelia, Talitha Mega Asai, Markonah Asep Risman Aspani, Rony Azra Rifda Komala Bilqis, Devia Fairus Bongsu Kurniawan Budi, Yohanes Ch Endah Winarti Ch. Endah Winarti Ch. Endah Winarti Ch. Endah Winarti Chairul , Al Ghifary Dadang Sulistyo Desmar Panji Suryananto Devia Dewi Puspaningtyas Faeni Dewi Septiani Dian Kurniawati Dian Palupi Respatiningdyah Eddy Setyanto Embun Prowanta Endang Swasthika Erick Setiawan Singadilaga Farida Elmi Firda Aisyah Aisyah Pratiwi Harahap, Aswin Syapii Hedwigis Esti Riwayati Hedwigis Esti Riwayati Heni Pujiati Herni Pujiati Hidayat, R. Taufik Hikmah Abdul Rachman Hosam Alden Riyadh A.Alazeez I Dewa Ketut Kerta Widana I Dewa Ketut Kerta Widana I Dewa Ketut Kertawidana Ilham Nawang Armanda Ilham Nawang Armanda Indra Siswanti Irma Selliamanik Irnawasih Isnanto, Samto Hadi Jakia Rajoana Johan Hendri Prasetyo Johan Hendri Prasetyo Johan Hendri Prasetyo Karima, Syafika Khairunnisa Khairunnisa Lanang Firmansyah Lenny Christina Nawangsari Leo Agung, Leo lina basafira dewi Markonah Markonah Markonah Markonah Markonah Markonah Markonah Markonah Markonah, Markonah Meriyana Dhamayanti Rachman Muhammad Rizky Darmawan Muljanto Siladjaja Nabilah Fiqih Gozali Nadia Harimbi Singadilaga Nadya Fitrimady Noerlina Anggraeni NOVITA DAMAYANTI Nurmaliza, Nurmaliza Nyi Mas Rizki Noviyah Nyi Mas Rizky Noviyah Ovalia Ovalia Rukmana Pamcasasti, Ranthy Purnomo, Lucky Bayu Putri Nofzil, Friska Rahardi, Patrick Dwi Ramdan, Amir Ramdhani, Rija Randa, Putera Muhammad Ratih Puspitaningtias Faeni Ratih Puspitaningtyas Faeni Ratih Puspitaningtyas Faeni Ratna Wijayanti Rheza Dwi Andzar Rina Marlina L Riska Intania Hastari Perbanas Institute Riyadi, Christianto Rizki Yuniarti Robby Kurniawan Sadipung, Theresia Oktavia Santi Dwi Jayanti Santoso, Faid Pratama Arif Saripudin Saripudin Shafa Ailsa Hasdani Shirley M.C. Yeung Sidapung, Theresia Oktavia Simroangkir, Panubut Siti Aminah Siti Safaria Siti Soimaturrohmah Sofa Yulandari Sekolah Tinggi Ilmu Ekonomi Y.A.I Sri Wahyuni Sri Yanthy Yosepha Sugihyanty, Eneng Suharyanto Sumarno Manrejo Sumarno Manrejo Sunarto Sunarto Sungkono Sungkono Suryanto Suryanto Suryanto Suryanto Suryanto Suryanto Syamsunasir, Syamsunasir Taufik Akbar Theresa Oliveira Theresia Theresia Oktavia Sadpung Theresia Oktavia Sadpung Usmeila, Evrida Vania Gitta Khansa Putri Vera Sylvia Saragi Sitio Verdina Wardhiningtyas Wahyu Romadhon Wahyuningisih, Erna Widyarsih AV Rahajeng Widyarsih, A.V Rahajeng Wita, Nurul Kurnia Yananto Mihadi Putra Yosepha, Sri Yanthy