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Implementation of the Sipraja Program in Public Administrative Services: Implementasi Program Sipraja dalam Pelayanan Administrasi Publik Suhartatik, Maria Anis; Rodiyah, Isnaini
Indonesian Journal of Public Policy Review Vol. 25 No. 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1415

Abstract

General background: Efficient public administration in village governance is key to improving community services. Specific background: The Siwalanpanji Village Government has implemented the Sipraja program, aiming to enhance population administration services. Knowledge gap: Despite the use of Sipraja, challenges remain in budget allocation, communication, and operator motivation, suggesting the need for evaluation to determine its effectiveness. Aims: This study analyzes the implementation of the Sipraja program in Siwalanpanji Village using Edward III’s policy theory framework, focusing on communication, resources, disposition, and bureaucratic structure. Results: The findings reveal that communication has been effectively facilitated by village officials who guide residents in using the application. Resources are adequate in terms of facilities, and officials can operate Sipraja, though budget sources remain unfulfilled as a motivator for operators. The disposition aspect is positive, with policymakers’ commitment aligning with existing regulations. The bureaucratic structure is relatively efficient, supported by clear standard operating procedures. However, the need for community socialization and consistent financial support is evident. Novelty: This study provides a detailed evaluation of Sipraja's implementation in administrative services, highlighting communication and resource gaps that affect the program's effectiveness. Implications: The study emphasizes the importance of financial support and community socialization for successful digital administration services in village governance. Highlights: Effective communication is crucial for successful digital service implementation in village governance. Resource gaps, including budget constraints, impact the program's operator motivation. Clear standard operating procedures support a more efficient bureaucratic structure. Keywords: Implementation, Sipraja Application, Population Administration, Village Governance, Digital Systems
QUALITY OF TRANSPORTATION SERVICES BY PT. KERETA API INDONESIA (PERSERO) AT SURABAYA GUBENG STATION. FOCUS ON DIGITAL TICKET BOOKING THROUGH THE KAI ACCESS APPLICATION Rahmawan, Alfan Dian; Rodiyah, Isnaini
Journal of Geography, Regional Planning and Development Vol. 1 No. 5 (2024): Journal of Geography, Regional Planning and Development
Publisher : ANTIS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jgrpd.v1i5.1105

Abstract

General Background: Transportation service quality is essential for ensuring customer satisfaction and fostering loyalty, particularly in the digital era where online platforms play a significant role. Specific Background: PT. Kereta Api Indonesia (Persero) has introduced the KAI Access application to streamline online ticket purchases and improve customer convenience, especially at Surabaya Gubeng Station. Knowledge Gap: Despite its benefits, there remain technical issues and challenges in user adoption that may impact customer perceptions and satisfaction. Understanding these challenges and identifying potential improvements is crucial. Aims: This study aims to evaluate the service quality of the KAI Access application and its impact on customer satisfaction at Surabaya Gubeng Station. Results: The findings reveal that, despite occasional technical issues, users generally perceive the application as reliable. PT KAI’s efforts, such as infrastructure improvements, responsive support via call center 121 and social media, and educational tools like video tutorials, have reduced issues and enhanced satisfaction. Additionally, professional customer service officers at Surabaya Gubeng Station further contribute to positive user experiences. Novelty: The study highlights the importance of customer education and the role of communication skills in enhancing service adoption and satisfaction. Implications: Ongoing improvements in service quality, including enhanced information provision and better handling of specific policies like ticket refunds, are essential to strengthening customer trust, satisfaction, and loyalty in the future.
IMPLEMENTATION OF SUB-DISTRICT INTEGRATED ADMINISTRATIVE SERVICES (PATEN) IN CANDI SUB-DISTRICT, SIDOARJO REGENCY Asmunif; Rodiyah, Isnaini
Journal of Geography, Regional Planning and Development Vol. 1 No. 6 (2024): Journal of Geography, Regional Planning and Development
Publisher : ANTIS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/jgrpd.v1i6.1114

Abstract

General Background: The effectiveness of public administration in delivering services is a critical factor in governance. The quality of sub-district administrative services plays a crucial role in ensuring that citizens have access to efficient and effective government support. Specific Background: Integrated sub-district administrative services (PATEN) in Candi District, Sidoarjo Regency, have been established to improve public service delivery. However, the optimization of such services remains a challenge, particularly in terms of communication, resources, disposition, and bureaucratic structure. Knowledge Gap: While there is significant literature on administrative service delivery, limited studies have specifically focused on the implementation of integrated sub-district services in Indonesia. Furthermore, there is a lack of comprehensive analysis that considers the four key aspects of implementation: communication, resources, disposition, and bureaucratic structure. Aims: This study aims to analyze the implementation of integrated sub-district administrative services in Candi District, Sidoarjo Regency, by evaluating the effectiveness of communication, resource utilization, employee disposition, and bureaucratic structure. Results: The findings indicate that communication within the Candi District Government is optimal, with both direct and indirect communication methods used in service delivery. However, the resources available are not fully optimized, particularly in terms of service space. The disposition of employees is optimal, as they are able to clearly understand and follow leadership instructions. The bureaucratic structure is also optimal, with clear procedures and standard operating procedures (SOPs) in place for delivering services. Novelty: This study offers a novel approach to evaluating integrated administrative services by combining the four implementation factors (communication, resources, disposition, and bureaucratic structure) in a specific regional context, which has been underexplored in existing research. Implications: The findings suggest that while communication, disposition, and bureaucratic structure are optimal, there is a need to improve resource allocation, particularly in terms of physical space, to further enhance the effectiveness of administrative services in Candi District.
ANALISIS PARTISIPASI MASYARAKAT DALAM PERENCANAAN PEMBANGUNAN DESA DI DESA KAJEKSAN KABUPATEN SIDOARJO Syavitri, Nadiya Ami; Rodiyah, Isnaini
JANE - Jurnal Administrasi Negara Vol 17, No 2 (2026): JANE (Jurnal Administrasi Negara)-Februari 2026
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jane.v17i2.68104

Abstract

Penelitian ini bertujuan untuk menganalisis partisipasi masyarakat dalam perencanaan pembangunan di Desa Kajeksan dengan menggunakan teori partisipasi masyarakat yang dikemukakan oleh Marschall, yang mencakup tiga indikator, yaitu adanya forum atau kelompok yang menjadi wadah untuk menampung partisipasi masyarakat, kemampuan masyarakat untuk berpartisipasi aktif dalam proses perencanaan, serta adanya akses bagi masyarakat untuk menyampaikan pendapat dalam proses pengambilan keputusan. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam semi terstruktur, observasi non partisipatif, dan studi dokumentasi. Penentuan informan dilakukan dengan teknik purposive sampling, dengan informan terdiri atas Sekretaris Desa Kajeksan dan Kepala Urusan Perencanaan yang terlibat langsung dalam penyusunan Rencana Kerja Pemerintah Desa (RKP Desa). Hasil penelitian pada indiktor 1 menunjukkan forum partisipasi masyarakat dalam perencanaan pembangunan desa melalui Tim Penyusun RKP Desa, Musrenbang Desa, dan Musyawarah Desa. Forum tersebut menjadi wadah formal bagi keterlibatan masyarakat, baik secara langsung maupun melalui perwakilan. Dengan demikian, keberadaan forum partisipasi masyarakat telah terpenuhi secara kelembagaan. Indikator 2 menunjukkan bahwa kemampuan masyarakat untuk berpartisipasi aktif dalam proses perencanaan masih terbatas. Partisipasi aktif lebih didominasi oleh tokoh masyarakat yang tergabung dalam Tim Penyusun RKP Desa. Selain itu, ditemukan kendala berupa jumlah kehadiran masyarakat yang tidak sesuai dengan jumlah undangan. Serta keaktifan penyampaian pendapat yang hanya didominasi oleh individu yang sama, sementara sebagian besar peserta lainnya bersikap pasif. Indikator 3 menunjukkan pemerintah Desa Kajeksan telah memberikan akses bagi masyarakat untuk menyampaikan pendapat melalui keterlibatan perwakilan dalam Tim Penyusun RKP Desa, kehadiran dalam forum Musrenbang Desa, serta pendanatanganan berita acara pada musyawarah desa. This study analyzes community participation in development planning in Kajeksan Village using Marschall’s participation theory, which includes three indicators: the existence of participatory forums, the community’s ability to actively participate, and access to express opinions in decision-making. This research employs a descriptive qualitative approach with data collected through semi-structured interviews, non-participant observation, and documentation. Informants were selected using purposive sampling and consisted of the Village Secretary and the Head of Planning Affairs involved in preparing the Village Government Work Plan (RKP Desa). The findings show that Indicator 1 is institutionally fulfilled through formal forums such as the RKP Desa Drafting Team, Village Development Planning Meetings (Musrenbang Desa), and Village Deliberations, which accommodate community participation directly and through representation. Indicator 2 indicates that active participation remains limited and is dominated by community leaders, with attendance levels lower than invitations and participation concentrated among the same individuals. Indicator 3 shows that the village government has provided formal access for the community to convey aspirations through representative involvement, Musrenbang participation, and the signing of official meeting minutes during village deliberation meetings.
Human Resource Capacity Challenges in Village Information System Implementation: Tantangan Kapasitas Sumber Daya Manusia dalam Implementasi Sistem Informasi Desa Pramesswary, Ikko Della; Rodiyah , Isnaini
Indonesian Journal of Cultural and Community Development Vol. 16 No. 3 (2025): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/8fgfj171

Abstract

General Background: Digital governance has become a strategic instrument in strengthening transparency and public services at the village level in Indonesia. Specific Background: The Village Information System (SID) was introduced to support data management and administrative services; however, its utilization in many villages remains limited. Knowledge Gap: Existing studies largely focus on technical implementation or community response, while in-depth analysis of village officials’ human resource quality remains underexplored. Aims: This study aims to examine the quality of village apparatus human resources in implementing SID in Gemurung Village, Sidoarjo Regency, using indicators of knowledge, skills, and abilities. Results: The findings show that village officials generally understand SID functions, yet their knowledge and digital mastery are not optimal due to limited training and educational mismatch. Skills related to innovation and creativity are still low, as SID usage is confined to basic features. Nevertheless, SID supports accurate data processing and informed decision-making. Novelty: This study offers a human resource–centered perspective on SID implementation at the village level. Implications: Strengthening continuous training and digital capacity building is essential to optimize SID utilization and improve village governance.
Role of BUMDes in Community-Based River Tourism Management Rizal, Ahmad; Rodiyah, Isnaini
Indonesian Journal of Cultural and Community Development Vol. 16 No. 3 (2025): September
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/x03aa085

Abstract

General Background: Village-Owned Enterprises (BUMDes) are strategic instruments for strengthening rural economies through community-based tourism management. Specific Background: In Tambakcemandi Village, the BUMDes-managed river tourism and Café Kalitikung represent local initiatives to utilize natural resources for economic development, yet face managerial, human resource, and funding challenges. Knowledge Gap: Empirical studies that comprehensively explain the concrete roles of BUMDes administrators in managing village tourism using role-based theoretical perspectives remain limited. Aim: This study aims to analyze the roles of BUMDes administrators in managing river tourism and Café Kalitikung in Tambakcemandi Village. Results: Using a qualitative descriptive approach, the findings show that BUMDes administrators perform three main roles: facilitator through provision of tourism infrastructure, mobilisator by engaging local resources and promoting environmental awareness, and regulator by establishing operational policies and environmental management rules. Novelty: This study offers a role-based analytical framework grounded in Edy Suhardono’s theory to explain village tourism governance at the operational level. Implications: The findings provide practical insights for village governments and BUMDes in strengthening sustainable, community-driven tourism management models.
Efektivitas Penerapan Aplikasi SIKS-NG dalam Pengusulan Bantuan Sosial di Desa Plintahan Kecamatan Pandaan Putri, Maulidiva Arisia; Rodiyah, Isnaini
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 10, No 1 (2026): Februari 2026
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v10i1.2026.89-94

Abstract

Penelitian ini bertujuan menganalisis efektivitas penerapan Aplikasi Sistem Informasi Kesejahteraan Sosial Next Generation (SIKS-NG) dalam pengusulan bantuan sosial di Desa Plintahan, Kecamatan Pandaan. Permasalahan utama adalah sejauh mana aplikasi ini mampu meningkatkan akurasi data, ketepatan sasaran, dan transparansi penyaluran bantuan. Metode yang digunakan yaitu deskriptif kualitatif melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa SIKS-NG cukup efektif dalam meningkatkan akurasi dan transparansi data dengan ketepatan sasaran mencapai 85%, meskipun masih terkendala keterbatasan sarana dan keterlambatan pembaruan data. Program ini berdampak positif terhadap peningkatan ekonomi dan kemandirian masyarakat. Dengan demikian, penerapan SIKS-NG dinilai efektif, namun perlu peningkatan kapasitas operator dan perbaikan teknis untuk mencapai efektivitas optimal.
GAYA KEPEMIMPINAN DEMOKRATIS KEPALA DESA DALAM PELAKSANAAN PEMBANGUNAN DI DESA GEMPOLSARI Laila Ihza Masithah; Isnaini Rodiyah
Journal Publicuho Vol. 7 No. 3 (2024): August - October - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i3.529

Abstract

As part of the Indonesian government’s strategy to achive equitable welfare, sustainable development is a primary focus, as stipulated in Law Number 25 of 2004 concerning the national development planning system. This research analyzes the application of the democratic leadership style by the village chief in the implementation of the development in Gempolsari village. With a descriptive and qualitative approach, this study aims to analyze and describe the democratic leadership style of village chiefs through decision-making abilities, motivational skills, communication skills, the capacity to manage subordinates, and emotional control in the implementation of development. The research methods include observation, interviews, and documentation, with data analyzed using the Miles and Huberman analysis model. Research findings indicate that the democratic leadership style of the Village Chief is a crucial aspect in the implementation of development by involving the community in decision-making through deliberation, motivating employees and managing subordinates and emotions also affects the smoothness and success of the development implementation.
STRATEGI PENGELOLAAN SAMPAH 3R DI DESA TRAWAS KECAMATAN TRAWAS KABUPATEN MOJOKERTO Nur Michmidatin; Isnaini Rodiyah
Journal Publicuho Vol. 7 No. 4 (2024): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i4.595

Abstract

The 3R waste management strategy (Reduce, Reuse, Recycle) is a government effort to deal with existing waste problems, with the main objective of minimizing the amount of waste entering the Final Disposal Site (TPA). This study analyzes the implementation of 3R waste management at the TPS in Trawas Village, Trawas District, Sidoarjo Regency. With a descriptive and qualitative approach, this study aims to analyze and describe the 3R waste management strategy through objectives, environment, direction, action, and learning. The research method includes interview sessions (related to sources), observation, documentation, and literature studies or literature reviews, with data analyzed using the Miles and Huberman analysis model. The findings of this study indicate that the 3R waste management strategy in Trawas Village, seen from the Objective factor, requires the addition of more complete facilities and infrastructure so that the waste management process can run optimally. From the Environmental factor, both internal and external, all parties have been involved and have an important role in running this 3R program. From the direction factor, more intensive education and socialization are needed so that the community can better understand the waste management process. From the action factor, the coordination carried out is running effectively. From the learning factor, the evaluation and monitoring that have been carried out have been running to assess the success of the 3R program.
EFEKTIVITAS PROGRAM SEMBAKO DI DESA ENTALSEWU KECAMATAN BUDURAN KABUPATEN SIDOARJO Sofi Intan Febrianti; Isnaini Rodiyah
Journal Publicuho Vol. 8 No. 2 (2025): May - July - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i2.711

Abstract

This research aims to analyse and describe the effectiveness of the Sembako Program in Entalsewu Village, Buduran Subdistrict, Sidoarjo Regency. The research method used is descriptive qualitative, with data collection techniques including interviews, observation, and documentation. Data analysis employs the Miles and Huberman model, which consists of data collection, data reduction, data display, and conclusion drawing. The research findings are reviewed based on five indicators. First, the program success indicator shows that the program was implemented on time with the support of active and responsive officers. Second, the target achievement indicator reveals that the program's recipients were selected based on outdated data and community proposals, with issues resolved through coordination with the Social Services Department. Third, the satisfaction indicator indicates that the community was fairly satisfied with the information and assistance received, although there were variations in the timing of aid disbursement. Fourth, the input and output indicator shows that officers have conducted technical training on the SIKS-NG application, but the outcomes of these efforts still need improvement. Fifth, the overall goal achievement indicator demonstrates that the village government has been responsive in addressing challenges through cross-sector coordination.
Co-Authors Abadi, Totok Abdillah Fajar Achmalul Jannah Adila, Salsabila Adilita, Vara Riya Adinda Oktavia Cantika Putri afifah, Ike Nur Afinda Siti Fatimah Afrizal, Arrasyidin Diva ahmad rizal Al Rasyid, Husain Ibrahim Alfarizi, Mochamat Royfen Cahya Amalia, Dinda Rizka Amelia, Vira Andriani, Juwika Prisca Angelina Alda Reza Anjelina, Poppy Annisha Dini Koernea Ardiansyah, Moch. Ardianti, Elza Dwi Nur Arsiyah Arsiyah Arum Puspita Sari Asmunif Asri Yuni Lestari Aurandhi Sp , Alnesta A’yuningsih, Zumrotul Bahlamar, Ahmad Riyadh Umar Bolanitan, Zeyromita Oversi Budi, Ari Setia Churil Fauziah Cynthia Nanda Sari Damayanti, Novia Rahma Devi Anggraeeni Fitria Putri Dinariyanti, Surya Dini Ananda Nur Amalia Dinillah, Rizki Rahma Dwi Purnamasari DWI PURNAMASARI Dwiantoko, Meisya Putri Eka Alfajri Oktaviani Eka Azhar Abiyyah Eka Yulianti Eni Rustianingsih Eri Mega Selvia Erna Sulistiawati Fara Adiba Farah Rifki Azmi Mauludi Febrianti, Ais Arfia Fitrasari, Bela Mulia Gading, Prabu Rama Ghania Nasha Gyzzellafora Indyaningtyas Handayani, Titin Dwi Hanifah, Ayum Hendra Sukmana Hernandya, Clarafika Dian Hikmah , Kharisma Nur Ika Ratna Indra Astutik Ikhsan Setiawan Ikhsan Setiawan Ikhtiarini, Eva Ilifiyah Ilmi Usrotin Choiriyah Indah Permata Sari Inggit Putri Rengganis Irianto, Jusuf Irsanti, Nur Indah Islami, Susila Nur Isna Fitria Agustina Isnanik, Isnanik Kartikasari, Shanti Khabibi, Akhmad Khasanah, Ushwatun Khatidjah Omar Khisbi, Mochammad Alfalah KHOIRUL ANAM Khoirunnisa Khoirunnisa Khoirunnisak, Khoirunnisak Kholipatun Kholipatun Kholipatun Kholipatun Kuria, Mufidatul Laila Ihza Masithah Lailul Mursyidah Lestari, Asri Yuni Lestari, Fitriah Eka Machmudah, Linda MAGFIROH, LAILATUL Magya Ramadhania Putri Mai Puji Lestari Makhnunah, Ainul Manzila, Fina Maulany Sukma Arum Habibah Mauludi, Farah Rifki Azmi Miftahul Jannah Miftakhurrokhmi Miftakhurrokhmi Mochamad Khoirudin Afid Mohamat Riski Rosandy Monicha Puspitasari Muhammad Abdur Rozaq Muhammad Reza Hardianto Muhammad Rizal Habibi Mulisalsabilla, Shinta Ana Murdiono, Maskup Nadiah, Amelia Ruli Nanda Bayu Saputra Nindya Aura Salsabila Ningrum, Retno Agustin Nisa, Arum Choirun Novitasari, Wulan Novitasari, Yurike Nugroho, Reka Fitriana Nur Hidayah, Meisita Nur Indah Irsanti Nur Maghfirah Aesthetika Nur Michmidatin Nur Rochmah Yulia Safitri Pangesthu, Rizal Angger Permata, Ellena Dias Pitono, Eppy Dian Pramesswary, Ikko Della Pratama, Muhammad Diaz Handa Puspitasari, Monicha Putmala Sari, Riska Putri, Maulidiva Arisia Rachma, Fanisya Lailiya Raden Mohamad Herdian Bhakti Radita Andriana Madjid Rahmawan, Alfan Dian Rahmawati, Della Rahmawati, Reni Rama Gading, Prabu Rizka Amalia Rizqi Della Fransisca Robby Ilham Prakoso, Racmad Rohmah, Nabilah Maulidiyah Romadhoni, Muafah Nur Roro Tantiko Dariyatun Nur Sanggito Rusydina Nurul Aini Salima, Nabila Salsabilla, Fadya Santoso, Suwandi Iwan Saputri, Irmayanti Dwi Sari, Risa Sarif Hidayatullah Sekar Ayu Purwanti Sholikah, Rifatus Silvi Nur Kristianingsih Sindiana, Dina Ayu Siti Eka Novi Siti Fatimah Sofi Intan Febrianti Solicha, Fira Solichah, Maulidatus Stella Erdityaningrum Januarti Stella Erdityaningrum Januarti, Stella Erdityaningrum Suciati, Detik Sugiyono, Bunga Fadilah Senja Putri Suhartatik, Maria Anis Sulianti Wahida Astuti Sulistyowati, Anisa Susi Pandan Sari Syavitri, Nadiya Ami Totok Totok Totok Wahyu Abadi Tusya'diyah, Halimah U.B, Ahmad Riyadh Ulfa, Chilmia Rochmawati Maria Ulyah, Roudhotul Syarifah Umaningrum, Cahyani Ushwatun Khasanah Vidy Vicesa Alviyah Windari, Verikah Dwi Wiwik Sulistiyowati Yuli Mardani Yuli Mardani Yuliati, Andhini Rizki Zurroida Nurfatmi