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Program Studi Administrasi Publik, Universitas Muhammadyah Sidoarjo, Indonesia,
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EFEKTIVITAS LAYANAN ADMINISTRASI KEPENDUDUKAN BERBASIS ONLINE MELALUI APLIKASI KIOS e-PAKLADI Ghania Nasha; Isnaini Rodiyah
Journal Publicuho Vol. 8 No. 4 (2025): November - January - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v8i4.1002

Abstract

This research commences by pinpointing challenges concerning the efficiency of public services at the community level. It proceeds with gathering data via interviews, observations, and reviewing documents, which is then analysed through the interactive framework developed by Miles and Huberman. This study aims to assess the efficacy of the Kios e-PAKLADI initiative in enhancing both the efficiency and accessibility of administrative services related to the populace in Plintahan Village, located in Pandaan District of Pasuruan Regency. The theoretical basis for this research utilises the notion of public service effectiveness, employing indicators such as accuracy of targets, efficiency of execution, punctuality, and accomplishment of goals. The results show that the initiative has met its objectives, as active citizens are now able to manage administrative paperwork without having to go to the sub-district office. Nonetheless, challenges to technical efficiency persist due to connectivity issues and incomplete document submissions. Additionally, the dissemination of information is not fully effective since village officials primarily receive it rather than the broader community. Achievement of goals can be seen in the rise in service offerings, especially concerning the distribution of Family Cards and ID Cards, while oversight is effectively conducted through digital communication between village officials and the Department of Population and Civil Registration. In summary, Kios e-PAKLADI has a favourable impact on enhancing the efficiency of public services; however, it requires better outreach efforts, improved human resources, and enhanced network infrastructure for the sustainable implementation of digital services.
Implementation of The Program for Family Development for Toddlers (BKB) in Mentian Village, Prajurit Kulon District, Mojokerto: Implementasi Kebijakan Program Bina Keluarga Balita (BKB) Di Kelurahan Mentikan, Kecamatan Prajurit Kulon, Mojokerto Gyzzellafora Indyaningtyas; Isnaini Rodiyah
Academia Open Vol. 6 (2022): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.6.2022.1696

Abstract

This study aims to analyze and describe the implementation of the Bina Keluarga Balita program policy in Mentikan Village, Prajurit Kulon District, Mojokerto. By using qualitative descriptive research methods. The technique of determining the informants is purposive sampling. The technique of collecting data is by observing, interviewing, and documenting as well as analyzing the data by collecting data, reducing data, presenting data and drawing conclusions. The results showed that in the process of implementing the Bina Keluarga Balita (BKB) program policy, from the size and objectives, the implementers already understood the policy standards and targets aimed at developing resilience, empowering families, improving environmental quality. There are still family who are less open minded in the BKB program. The communication between organizations have been going well according to the rules. The characteristics of the implementing agency run according to the organizational structure. The social, economic, and political conditions also influence the implementation of the BKB program policy in Mentikan Village, from an economic point of view, mothers cannot participate in BKB activities due to work demands, and the social aspect of the BKB program can add insight and knowledge of mothers to educate their children. ,as well as in terms of politics so far there has been no change in laws and regulations. The dimension of the implementing tendency goes well, but there are some people who are less open minded. The conclusion of this study is that the implementation of the BKB (Bina Keluarga Balita) program policy in Mentikan Village, PrajuritKulon District, Mojokerto has been going well but there are still people who lack knowledge or understanding of the importance of the BKB program, and socialization is less than optimal due to the difficulty of conditioning the schedule of the students. Working mothers.
Pandemic Hinders First-Time Voter Engagement in Indonesia: Pandemi Menghambat Keterlibatan Pemilih Pemula di Indonesia Asri Yuni Lestari; Isnaini Rodiyah
Academia Open Vol. 9 No. 1 (2024): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.9.2024.8044

Abstract

This study examines the role of the General Election Commission (KPU) in boosting first-time voter participation in Seketi Village, Balongbendo District, Sidoarjo. Using qualitative methods, data were collected via interviews, observations, and documentation, and analyzed using the Miles and Huberman model. The KPU's roles as Regulator and Dynamistator were effectively implemented, but their roles as Catalyst and Facilitator were less successful. Socialization efforts and provided facilities were hindered by the pandemic and low engagement from first-time voters, leading to decreased voter participation. The findings highlight the need for improved communication strategies and resource utilization to enhance first-time voter engagement. Highlights: Effective Roles: KPU succeeded as Regulator and Dynamistator. Pandemic Impact: Socialization and voter engagement hindered by COVID-19. Communication Gaps: Insufficient social media use reduced first-time voter information. Keywords: General Election Commission, first-time voters, voter participation, regional elections, qualitative study
Community Cadres Roles in Larvae Monitoring for Dengue Prevention: Peran Kader Masyarakat dalam Pemantauan Larva untuk Pencegahan Demam Berdarah Sekar Ayu Purwanti; Isnaini Rodiyah
Academia Open Vol. 10 No. 1 (2025): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12223

Abstract

General Background: Dengue fever remains a persistent public health concern in Indonesia, particularly in densely populated urban areas where environmental conditions support mosquito breeding. Specific Background: The Surabaya municipal government initiated a community-based Larvae Monitoring Jury Program implemented by Surabaya Hebat cadres to reduce dengue transmission at the neighborhood level. Knowledge Gap: Despite widespread implementation, limited research has examined how cadre roles function operationally within this program framework. Aims: This study aims to analyze the roles of Surabaya Hebat cadres in the Larvae Monitoring Jury Program in Kutisari Indah Barat using Bintoro Tjokroamidjojo’s role theory encompassing motivator, facilitator, and mobilizer dimensions. Results: Findings show that cadres actively conduct routine inspections, community education, and environmental monitoring, contributing to preventive efforts, yet face obstacles including unclear task distribution, limited initiative, inconsistent community engagement, and uneven program acceptance across areas. Novelty: The study provides a contextualized qualitative analysis of grassroots health governance by mapping practical cadre functions to established role theory. Implications: Continuous evaluation, clearer role allocation, and strengthened community participation are necessary to ensure sustainable program implementation and improved dengue prevention outcomes. Highlights: Volunteers conducted door-to-door inspections and education activities on a regular schedule. Implementation encountered coordination problems and varying acceptance among residents. Ongoing assessment is required to sustain community-based vector control initiatives. Keywords:Dengue Prevention; Community Cadres; Larvae Monitoring; Public Health Program; Surabaya
Service Quality of Child Identity Card Issuance via Plavon Dukcapil: Kualitas Layanan Penerbitan Kartu Identitas Anak melalui Plavon Dukcapil Mochamad Khoirudin Afid; Isnaini Rodiyah
Academia Open Vol. 10 No. 2 (2025): December
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/acopen.10.2025.12779

Abstract

General Background: Population growth in Indonesia increases demand for accessible and efficient public services, particularly in population administration and civil registration. Specific Background: The Population and Civil Registration Office of Sidoarjo Regency implemented the web-based Plavon Dukcapil system to facilitate administrative services, including Child Identity Card issuance as an essential legal identity document for children. Knowledge Gap: Although digital services have been introduced, concerns remain regarding service infrastructure, procedural delays, and limited public awareness of administrative service procedures. Aims: This study aims to describe the quality of population administration services through Plavon Dukcapil, focusing on Child Identity Card services using the service quality dimensions of Zeithaml, Parasuraman, and Berry. Results: Using a descriptive qualitative approach, the study shows that tangible aspects indicate professional staff performance and adequate supporting facilities, although waiting seating remains limited. Reliability reflects clear service procedures but delays in document publication due to incomplete submissions and system disruptions. Responsiveness demonstrates fast complaint handling through hotlines and social media, despite limited direct public socialization. Assurance confirms cost-free services and secure management of population data, strengthening public trust. Empathy reveals friendly and non-discriminatory staff providing clear guidance to service users. Novelty: This study provides an integrated evaluation of digital population administration services through Plavon Dukcapil by applying a multidimensional service quality framework to Child Identity Card services. Implications: The findings emphasize the importance of improving service facilities, system stability, and public socialization to support sustainable digital public service delivery. Highlights: Professional staff conduct and adequate infrastructure support administrative processing, yet seating capacity remains insufficient during peak visits. Clear operational procedures exist, but document verification and system disruptions contribute to processing delays. Cost-free processing and protected demographic records strengthen public trust and user satisfaction. Keywords: Service Quality, Child Identity Card, Plavon Dukcapil, Population Administration Services, Public Service Innovation
Evaluasi Aplikasi E-Buddy dalam Meningkatkan Efisiensi Pelayanan Administrasi Surat Dinas di Pemerintah Desa Kajeksan Kecamatan Tulangan Eka Azhar Abiyyah; Isnaini Rodiyah
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 8 No. 1 (2026): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)
Publisher : Program Studi Administrasi Publik Universitas Muhamamdiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v8i1.9571

Abstract

Pelayanan administrasi surat dinas memerlukan pengelolaan efisien dan akuntabel sebagai fondasi komunikasi resmi pemerintahan. Penelitian ini mengkaji permasalahan rendahnya optimalisasi fitur disposisi dan ketergantungan pada sistem manual dalam penerapan aplikasi E-Buddy di Pemerintah Desa Kajeksan. Tujuan penelitian adalah mengevaluasi efektivitas aplikasi E-Buddy dalam meningkatkan efisiensi pelayanan administrasi surat dinas menggunakan teori evaluasi kebijakan William N. Dunn (2003) dengan enam kriteria: efektivitas, efisiensi, kecukupan, pemerataan, responsivitas, dan ketepatan. Penelitian menggunakan metode kualitatif deskriptif dengan teknik wawancara mendalam, observasi, dan dokumentasi terhadap tiga informan kunci. Hasil penelitian menunjukkan bahwa aplikasi E-Buddy efektif dalam meningkatkan kecepatan pelayanan dan ketertiban administrasi, namun belum optimal karena rendahnya pemanfaatan fitur disposisi (hanya 2-3% dari total surat masuk), kesenjangan digital aparatur, serta kendala teknis. Dari enam kriteria evaluasi, hanya aspek ketepatan yang mencapai tingkat optimal, sementara lima kriteria lainnya masih memerlukan perbaikan melalui peningkatan kapasitas SDM, stabilitas teknis, dan penguatan SOP.
KOORDINASI STAKEHOLDER DALAM PELAKSANAAN PEMBANGUNAN FISIK DESA KETAPANG KECAMATAN TANGGULANGIN KABUPATEN SIDOARJO Nindya Aura Salsabila; Isnaini Rodiyah
JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Vol 10, No 1 (2026)
Publisher : http://jurnal.untirta.ac.id/index.php/JIPAGS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62870/jipags.v10i1.36839

Abstract

Penelitian ini menganalisis koordinasi stakeholder dalam pembangunan fisik Desa Ketapang tahun 2023–2024 berbasis swakelola. Permasalahan meliputi keterlambatan penyelesaian kegiatan, keterbatasan kompetensi teknis masyarakat, komunikasi dan koordinasi yang belum optimal. Penelitian menggunakan pendekatan kualitatif dengan teknik wawancara, observasi, dan dokumentasi, serta analisis data model interaktif Miles, Huberman, dan Saldana (2014). Kerangka analisis menggunakan teori koordinasi Handayaningrat (1989) meliputi aspek komunikasi, kesadaran pentingnya koordinasi, kompetensi partisipan, kesepakatan dan komitmen, serta kontinuitas perencanaan. Hasil penelitian menunjukkan koordinasi telah berjalan, kompetensi partisipan menjadi faktor kunci yang memengaruhi keberhasilan pembangunan.
EFEKTIVITAS PROGRAM APLIKASI SIPRAJA DALAM PELAYANAN ADMINISTRASI BERBASIS DIGITAL DI DESA KARANGTANJUNG KECAMATAN CANDI KABUPATEN SIDOARJO Dini Ananda Nur Amalia; Isnaini Rodiyah
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 7 No 2 (2024): Agustus
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v7i2.4506

Abstract

This research aims to analyze and describe the effectiveness of the SIPRAJA application program in digital-based administrative services in Karang Tanjung village, Candi District, Sidoarjo Regency. This research uses a qualitative descriptive method with a technique for determining informants called purposive sampling. The informants who were used as research subjects consisted of the Village Secretary and the Head of the Community and Services Section. Data collection was carried out through interviews, observation and documentation. The method used in this research is descriptive qualitative with a technique for determining informants, namely purposive sampling. The informants in this research were the Village Secretary, Head of the Services and Community Section. Data collection techniques can be obtained through interviews, observation and documentation. The data analysis in this research uses Milles and Huberman's theory, namely data collection, data reduction, data presentation, and drawing conclusions and verification. The research results show that the SIPRAJA Application is said to be not yet effective for the Karang Tanjung Village Community where there is a difference between online and offline applications via the SIPRAJA Application. There is only one human resource as operator, namely the Village secretary and the village head as application verifier. Then the community does not incur any costs for this program, and the community can use the facilities and infrastructure provided at Kanto Village. The number and quality of services are effective, handling each administrative service at SIPRAJA only takes 5-10 minutes. Regarding the service procedures, they are good and correct, but people who still don't understand technology choose to submit administrative applications offline to the Karang Tanjung Village Office.
ANALISIS EFEKTIVITAS PROGRAM JEMPOL SEDEKAP KARTU INDONESIA ANAK (KIA): STUDI KASUS KECAMATAN PRAMBON KABUPATEN SIDOARJO Rizka Amalia; Isnaini Rodiyah
T JDP (JURNAL DINAMIKA PEMERINTAHAN) Vol 8 No 02 (2025): Agustus 2025
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/jdp.v8i02.6084

Abstract

This study aims to analyze the effectiveness of the Jempol Sedekap Child Identity Card (KIA) Program in Prambon District, Sidoarjo Regency. A descriptive qualitative approach was used, with data collected through observation, interviews, and documentation. Informants were selected using purposive sampling, including administrative service officers and field implementers of the outreach program. The analysis applied Duncan’s effectiveness theory, which includes goal achievement, integration, and adaptation. The findings show that goal achievement remains suboptimal due to limited implementation frequency and uneven coverage. Adaptation efforts were evident through public consultation forums, but were hindered by a lack of training and limited human resources. Integration with educational institutions such as K3S and IGTKI has been established, but lacks adequate coordination in documentation. The study concludes that the program’s effectiveness needs improvement through better planning, training, and cross-sectoral coordination.
Implementation of the E-Government-Based Village Asset Management System (SIPADES) Policy in Ketapang Village, Tanggulangin District, Sidoarjo Regency: Implementasi Kebijakan Aplikasi Sistem Pengelolaan Aset Desa (SIPADES) berbasis E-Government di Desa Ketapang, Kecamatan Tanggulangin, Kabupaten Sidoarjo Rheina Adinda Zahrani; Isnaini Rodiyah
Jurnal Pemerintahan dan Politik Vol. 11 No. 1 (2026)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpp.v11i1.6128

Abstract

Purpose : This study aims to describe and analyze the implementation of the e-government-based SIPADES application policy in Ketapang Village and identify factors that support and hinder its implemention. Design/methodology/approach : This study employed a descriptive qualitative method, collecting data through field observations, interviews, and documentation. The data analysis was guided by George C. Edward III’s theoretical framework on policy implementation, which emphasizes four key components: communication, resources, disposition, and bureaucratic structure. Findings : The results of the study suggest that the implementation of SIPADES in Ketapang Village has not been ideal due to inadequate socializing, data loss during updates, and unstable internet connections. However, the village officials remain committed through the provision of facilities and manual recording, but the workload is still concentrated on the Village Secretary. Practical Implication : These findings form the basis for the village government and the the Village Community Empowerment Office to improve technical assistance, improve communication regarding application updates, strengthen digital infrastructure, and equalize SIPADES operational tasks. Originality/value : This research provides a fresh viewpoint on the implementation of SIPADES in regions impacted by disasters, highlighting the crucial role of external influences in determining the success of e-government initiatives—an aspect that has been minimally explored in earlier studies.
Co-Authors Abadi, Totok Abdillah Fajar Abdul Qodir Achmalul Jannah Adila, Salsabila Adilita, Vara Riya Adinda Oktavia Cantika Putri afifah, Ike Nur Afinda Siti Fatimah Afrizal, Arrasyidin Diva Ahmad Riyadh Umar Balahmar ahmad rizal Al Rasyid, Husain Ibrahim Alfarizi, Mochamat Royfen Cahya Amak Nasrul Amalia, Dinda Rizka Andhini Rizki Yuliati Andriani, Juwika Prisca Angelina Alda Reza Anjelina, Poppy Annisha Dini Koernea Ardiansyah, Moch. Ardianti, Elza Dwi Nur Ari Yohanes Decaprio Arsiyah Arsiyah Arum Puspita Sari Asmunif Asri Yuni Lestari Aurandhi Sp , Alnesta A’yuningsih, Zumrotul Bahlamar, Ahmad Riyadh Umar Bolanitan, Zeyromita Oversi Budi, Ari Setia Churil Fauziah Cynthia Nanda Sari Damayanti, Novia Rahma Devi Anggraeeni Fitria Putri Dila Dwi Andayani Dinariyanti, Surya Dinda Rahmawati Mujiarto P Dini Ananda Nur Amalia Dinillah, Rizki Rahma Dwi Purnamasari DWI PURNAMASARI Dwi Rahmayanti Dwiantoko, Meisya Putri Eka Alfajri Oktaviani Eka Azhar Abiyyah Eka Yulianti Elin Izza Maulidah Eni Rustianingsih Eri Mega Selvia Erna Sulistiawati Fara Adiba Farah Rifki Azmi Mauludi Febrianti, Ais Arfia Fira Arma Atus Solicha Fitrasari, Bela Mulia Gading, Prabu Rama Ghania Nasha Gyzzellafora Indyaningtyas Hadiah Fitriyah Handayani, Titin Dwi Hanifah, Ayum Hendra Sukmana Hernandya, Clarafika Dian Hikmah , Kharisma Nur Ika Ratna Indra Astutik Ikhsan Setiawan Ikhsan Setiawan Ikhtiarini, Eva Ilifiyah Ilmi Usrotin Choiriyah Indah Permata Sari Inggit Putri Rengganis Intan Ardila Sari Irianto, Jusuf Irsalina Khoirilia Irsanti, Nur Indah Islami, Susila Nur Isna Fitria Agustina Isnanik, Isnanik Karinda Wustoto Kartikasari, Shanti Khabibi, Akhmad Khasanah, Ushwatun Khatidjah Omar Khisbi, Mochammad Alfalah KHOIRUL ANAM Khoirun Nisa Khoirunnisa Khoirunnisa Khoirunnisak, Khoirunnisak Kholipatun Kholipatun Kholipatun Kholipatun Kuria, Mufidatul Laila Ihza Masithah Lailul Mursyidah Lailul Mursyidah Lestari, Asri Yuni Lestari, Fitriah Eka Machmudah, Linda MAGFIROH, LAILATUL Magya Ramadhania Putri Mai Puji Lestari Makhnunah, Ainul Manzila, Fina Maulany Sukma Arum Habibah Mauludi, Farah Rifki Azmi Miftahul Jannah Miftakhurrokhmi Miftakhurrokhmi Mochamad Khoirudin Afid Mochamad Rizal Yulianto Mohamat Riski Rosandy Monicha Puspitasari Muhamad Hendrik Muhammad Abdur Rozaq Muhammad Reza Hardianto Muhammad Rizal Habibi Mulisalsabilla, Shinta Ana Murdiono, Maskup Mutmaina Nadiah, Amelia Ruli Nanda Bayu Saputra Nindya Aura Salsabila Ningrum, Retno Agustin Nisa, Arum Choirun Novitasari, Wulan Novitasari, Yurike Nugroho, Reka Fitriana Nur Hidayah, Meisita Nur Indah Irsanti Nur Maghfirah Aesthetika Nur Michmidatin Nur Rochmah Yulia Safitri Pangesthu, Rizal Angger Permata, Ellena Dias Pitono, Eppy Dian Pramesswary, Ikko Della Pratama, Muhammad Diaz Handa Puspitasari, Monicha Putmala Sari, Riska Putri, Maulidiva Arisia Rachma, Fanisya Lailiya Raden Mohamad Herdian Bhakti Radita Andriana Madjid Rahmawan, Alfan Dian Rahmawati, Della Rahmawati, Reni Rama Gading, Prabu Rheina Adinda Zahrani Riska Amalia Rizka Amalia Rizqi Della Fransisca Robby Ilham Prakoso, Racmad Rohmah, Nabilah Maulidiyah Romadhoni, Muafah Nur Roro Tantiko Dariyatun Nur Sanggito Rusydina Nurul Aini Sabeth Mochammad Rizki Salima, Nabila Salsabilla, Fadya Santoso, Suwandi Iwan Saputri, Irmayanti Dwi Sari, Risa Sarif Hidayatullah Sekar Ayu Purwanti Sholikah, Rifatus Silvi Nur Kristianingsih Sindiana, Dina Ayu Siti Eka Novi Siti Fatimah Sofi Intan Febrianti Sofi Intan Febrianti Solicha, Fira Solichah, Maulidatus Stella Erdityaningrum Januarti Stella Erdityaningrum Januarti, Stella Erdityaningrum Suciati, Detik Sugiyono, Bunga Fadilah Senja Putri Suhartatik, Maria Anis Sulianti Wahida Astuti Sulistyowati, Anisa Susi Pandan Sari Syavitri, Nadiya Ami Tian Larasati Totok Totok Totok Wahyu Abadi Tusya'diyah, Halimah U.B, Ahmad Riyadh Ulfa, Chilmia Rochmawati Maria Ulyah, Roudhotul Syarifah Umaningrum, Cahyani Ushwatun Khasanah Uswatun Khasanah Vidy Vicesa Alviyah Widaad Ariij Banafaj Winda Fitri Lestari Winda Fitri Lestari Windari, Verikah Dwi Windi Astuti Wiwik Sulistiyowati Yuli Mardani Yuli Mardani Zurroida Nurfatmi