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All Journal Sosiohumaniora Daya Saing : Jurnal Ilmu Manajemen IKRA-ITH EKONOMIKA Almana : Jurnal Manajemen dan Bisnis Syntax Idea Dinasti International Journal of Education Management and Social Science Dinasti International Journal of Digital Business Management Jurnal Scientia Transformasi Manageria: Journal of Islamic Education Management JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Journal of Artificial Intelligence and Digital Business Eduvest - Journal of Universal Studies Indonesian Journal of Multidisciplinary on Social and Technology Mutiara : Jurnal Ilmiah Multidisiplin Indonesia AMNESIA (JURNAL MANAJEMEN SUMBER DAYA MANUSIA) Journal of Business and Management Inaba Journal Integration of Management Studies JURNAL RUMPUN MANAJEMEN DAN EKONOMI Journal of Business Economics and Management Greenation International Journal of Tourism and Management Jurnal Ekonomi dan Bisnis Indonesian Journal of Innovation Multidisipliner Research Menulis: Jurnal Penelitian Nusantara JAMARI : Jurnal Pengabdian Masyarakat Mandiri JAMARI : Jurnal Pengabdian Masyarakat Mandiri
Gurawan Dayona Ismail
Universitas Indonesia Membangun
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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The Effect of Non-Physical Work Environment, Motivation, and Workload on Employee Performance with Job Satisfaction as an Intervening Variable on Perum DAMRI MAC Bus Drivers Amal Fazri Nur Ridwan; Gurawan Dayona Ismail; Asti Nur Aryanti; Ridlwan Muttaqin; Recky Recky
Eduvest - Journal of Universal Studies Vol. 6 No. 7 (2026): Eduvest - Journal of Universal Studies
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59188/eduvest.v6i7.53280

Abstract

Employeeoperformance isothe level of success or workoresults achievedoby anoindividual inocarrying outotheir dutiesoand responsibilities during a certain period, which is measured based on standards or targets set by the organization. Theopurpose ofothis studyois toodetermine the analysis of non-physical work enviironment, motivation, and workload on employeoperformance withojob satisfactionoas an interveningovariable. Theoresearch methodoused inothis studyois a quantitativeoresearch method with a descriptiveoandoverification approach. Dataocollection techniques in thisostudy are interviews, questionnaires, andoobservations with a population of 90 drivers. Theosampling techniqueoused in thisostudy is a non-probability samplingotechnique with sensus sampling. The analytical tool in thisostudy is SmartPLS 4 for verification analysis. Testing of measurement models or outer models in this study is convergentovalidity, discriminantovalidity, AverageoVariance Extractedo (AVE), compositeoreliability, Cronbachoalpha. The structural model or inner models tested in this study were the coefficientoof determinationo (R2) and predictiveorelevance (Q2). Theoresults of thisostudy indiicate thatothe non-physiical work enviironment and motivation have a positiive and signiificant effectt on job satisfactiion partially, while workload has no effectt on job satisfactiion partially. Workload and satiisfaction have a posiitive and signifiicant effectt on peerformance, while the non-physiical work enviironment and motiivation have nooeffect onoperformance partially. Simultaneously, the effect is 76.1%, and the remaiining 23.9% is inflluenced by other facttors. Job satisfaction can mediate the non-physiical work enviironment and motivation on emplloyee perforrmance, but cannot mediate the effect of workload on emplloyee peerformance.
Perancangan Analisis dan Evaluasi Jabatan dalam Meningkatkan Efektivitas Pengelolaan Sumber Daya Manusia: Studi Kasus pada Dinas Sumber Daya Air Provinsi Jawa Barat Marshanda Candela Maulidya; Gurawan Dayona Ismail
Menulis: Jurnal Penelitian Nusantara Vol. 2 No. 7 (2026): Menulis - Juli
Publisher : PT. Padang Tekno Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/menulis.v2i7.1322

Abstract

Pengelolaan sumber daya manusia (SDM) yang efektif merupakan faktor penting dalam mendukung keberhasilan organisasi, baik pada sektor publik maupun sektor swasta. Salah satu upaya yang dapat dilakukan untuk meningkatkan efektivitas pengelolaan SDM adalah melalui penerapan analisis dan evaluasi jabatan secara sistematis. Penelitian ini bertujuan untuk menganalisis peran analisis jabatan dan evaluasi jabatan dalam meningkatkan efektivitas pengelolaan sumber daya manusia. Penelitian menggunakan pendekatan kualitatif dengan metode studi pustaka (library research). Data diperoleh dari modul Analisis dan Evaluasi Jabatan, buku manajemen sumber daya manusia, artikel jurnal nasional dan internasional terbit tahun 2020–2025, serta regulasi pemerintah yang berkaitan dengan analisis jabatan dan analisis beban kerja. Analisis data dilakukan menggunakan teknik content analysis melalui proses reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian menunjukkan bahwa analisis jabatan menghasilkan informasi mengenai tugas, tanggung jawab, wewenang, kompetensi, serta indikator kinerja yang menjadi dasar dalam penyusunan deskripsi jabatan, spesifikasi jabatan, evaluasi jabatan, dan analisis beban kerja. Penerapan analisis dan evaluasi jabatan secara terpadu mampu meningkatkan objektivitas pengelolaan SDM, memperjelas pembagian tugas, mendukung pengembangan kompetensi pegawai, serta meningkatkan efektivitas organisasi. Temuan penelitian ini diharapkan dapat menjadi referensi bagi organisasi dalam mengembangkan sistem manajemen sumber daya manusia yang lebih efektif dan berkelanjutan.
Pengaruh Suasana Hati terhadap Keaktifan Mahasiswa dalam Kegiatan Organisasi Muhamad Wahyu Wicaksono; Iqbal Insanul Kamil; Asep Rinda Kramawijaya; Gurawan Dayona Ismail
JURNAL RUMPUN MANAJEMEN DAN EKONOMI Vol. 3 No. 4 (2026): Juli
Publisher : CV. KAMPUS AKADEMIK PUBLISHING

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61722/jrme.v3i4.12140

Abstract

The focus of this research is to evaluate the emotional state of students and examine its influence on their participation in organizational activities. This study uses a quantitative method with a correlational approach. In this study, the research subjects consisted of 38 students who were actively involved in campus organizational activities. The sample was taken randomly using a simple method. The data collection technique was through a questionnaire using a Likert scale. The results of the reliability test showed that all the questions posed were valid, while the validity test results showed that the mood variable had a Cronbach's Alpha value of 0.821 which proves that the measuring instrument is reliable. The results of the simple linear regression analysis showed a significance value of 0.004 (p < 0.05) and a regression coefficient of 0.327, indicating that mood has a positive and significant effect. According to this research, a good mood can increase the enthusiasm, motivation, and participation of students in organizational activities.
Dinamika Kerja Emosional: Konflik Antara Emosi yang dirasakan dan ditampilkan pada Sektor Pelayanan Kirani Deniar; Mohammad Daffa Nugraha; Putri Amalia; Ulfah Albirru Roihan; Gurawan Dayona Ismail; Asep Rinda Kramawijaya
Journal of Business Economics and Management | E-ISSN : 3063-8968 Vol. 3 No. 1 (2026): Juli - September
Publisher : GLOBAL SCIENTS PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Emotional labor is a key demand in service sector jobs, requiring employees to manage and display emotions according to organizational expectations. The mismatch between felt and displayed emotions, or emotional dissonance, can lead to work stress, emotional exhaustion, decreased job satisfaction, and even burnout. This study aims to describe the dynamics of emotional labor, identify the emotion regulation strategies used by workers, and explain the role of psychological flexibility in mitigating the negative impacts of emotional labor. The study used a qualitative descriptive method with a literature review approach through analysis of various journals, books, and relevant previous research using content analysis techniques. The results indicate that workers often experience emotional dissonance due to the demands of display rules. Continuous use of surface acting increases the risk of emotional exhaustion, while deep acting and psychological flexibility promote more adaptive emotional regulation, improve psychological well-being, and maintain service quality.
Analisis Efisiensi Biaya Pengiriman dan Kualitas Freight Forwarder yang Mempengaruhi Kinerja Pengiriman Ekspor (Studi Kasus di PT. Sinar Sawit Sentosa) Yoyo Sudaryo; Diki Wahyu Nugraha; Andre Suyaningprang; Gurawan Dayona Ismail; Wildan Guretno Prasetiyo
MUTIARA: Jurnal Ilmiah Multidisiplin Indonesia Vol. 4 No. 1 (2026): JIMI - JANUARI
Publisher : PT. PENERBIT TIGA MUTIARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61404/mutiara.v4i1.454

Abstract

This study aims to analyze the influence of shipping cost efficiency and freight forwarder quality on export delivery performance at PT Sinar Sawit Sentosa, a palm oil exporting company facing challenges related to rising logistics costs and increasing demands for delivery timeliness. The research problem focuses on the extent to which shipping cost efficiency and the quality of freight forwarder services can improve export delivery performance in a measurable and sustainable manner. A quantitative approach was applied by collecting survey data from the company’s logistics managers and export managers to capture perceptions and experiences related to the research variables. Data analysis was conducted using structural equation modeling to examine the causal relationships among shipping cost efficiency, freight forwarder quality, and export delivery performance. The results indicate that shipping cost efficiency has a positive and significant effect on export delivery performance through reduced operational costs, improved logistics coordination, and smoother export processes. Freight forwarder quality is also proven to have a positive and significant effect through enhanced service reliability, documentation accuracy, and delivery timeliness. The conclusion confirms that the combination of cost efficiency and logistics service quality constitutes a strategic factor determining the success of corporate export delivery. The novelty of this study lies in integrating the measurement of cost efficiency and freight forwarder quality using a SEM approach applied to the Indonesian palm oil export industry, a context that has received limited empirical attention. This contribution provides empirical evidence for the development of export logistics management and strategic decision-making, enriches the academic logistics literature, and offers practical implications for improving national export competitiveness, formulating corporate policies, and managing long-term logistics partnerships based on measurable performance and efficiency orientation. The findings are expected to serve as a reference for future research and professional practice in agribusiness sectors oriented toward global markets with high logistics risks and intense competition that demand continuous, data-driven managerial innovation grounded in reliable and context-specific empirical evidence for the future of national industries.
An Analysis of Interpersonal Communication, Organizational Culture, and Work Discipline on Employee Loyalty and Their Impact on Organizational Performance (Study in Baleendah District, Bandung Regency) Heni Herlina; Nunung Ayu Sofiati; Gurawan Dayona Ismail; Aris Setiyani; Ade Salman Alfarisi; Irving Ignatius Paul Luntungan; Riyadi Nur Sumawidjaya; Anggono Raras Tirto Sakti
Greenation International Journal of Tourism and Management Vol. 3 No. 4 (2025): (GIJTM) Greenation International Journal of Tourism and Management (December 20
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijtm.v3i4.716

Abstract

This study aims to analyze the effect of interpersonal communication, organizational culture, and work discipline on employee loyalty and its impact on organizational performance at the Baleendah District Office, Bandung Regency. The problem examined in this study is the extent to which interpersonal communication, organizational culture, and work discipline can enhance employee loyalty and how such loyalty contributes to improving organizational performance. The research method used is a quantitative method with a descriptive and verificative approach. Data were collected through questionnaires distributed to employees of the Baleendah District Office, Bandung Regency, and were analyzed using statistical analysis techniques. The results indicate that interpersonal communication, organizational culture, and work discipline have a significant effect on employee loyalty. Furthermore, employee loyalty has been proven to have a positive and significant impact on organizational performance. Therefore, improving the quality of interpersonal communication, strengthening organizational culture, and consistently implementing work discipline can enhance employee loyalty, which in turn improves organizational performance. This study is expected to serve as a reference for management in formulating human resource management policies to improve organizational performance.
Pengaruh Work Life Balance dan Motivasi Kerja Terhadap Kepuasan Kerja Karyawan Di Perusahaan Jasa Hiburan Di Kota Bandung Alvin Ikhsan Cahyadi; Gurawan Dayona; Recky Recky
IKRAITH-EKONOMIKA Vol. 9 No. 2 (2026): IKRAITH-EKONOMIKA Vol 9 No 2 Juli 2026
Publisher : Universitas Persada Indonesia YAI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37817/ikraith-ekonomika.v9i2.7297

Abstract

Pengelolaan sumber daya manusia yang efektif menjadi salah satu penentu tercapainya sasaran dan keberlanjutan organisasi. Penelitian ini menganalisis kontribusi Work Life Balance dan Motivasi Kerja terhadap Kepuasan Kerja karyawan. Penelitian menggunakan pendekatan kuantitatif dengan kuesioner berskala Likert, sedangkan pengolahan data dilakukan melalui SPSS. Instrumen telah melalui pengujian validitas dan reliabilitas, serta model regresi dinyatakan memenuhi asumsi klasik sebelum pengujian hipotesis. Hasil uji parsial memperlihatkan bahwa Work Life Balance tidak berpengaruh signifikan terhadap Kepuasan Kerja ditunjukan dengan Sig. 0,053 > 0,05. Berbeda dengan itu, Motivasi Kerja berpengaruh positif dan signifikan, ditunjukkan oleh Sig. 0,000 < 0,05. pengujian simultan, Work Life Balance dan Motivasi Kerja juga berpengaruh signifikan terhadap Kepuasan Kerja, sebagaimana terlihat dari Sig. 0,000 < 0,05. Kedua variabel mampu menerangkan 72,1% variasi Kepuasan Kerja. Dengan demikian, pada perusahaan jasa hiburan yang diteliti, Motivasi Kerja beperanan yang lebih kuat dalam menjelaskan Kepuasan Kerja karyawan.
Pengaruh Motivasi Kerja dan Kepemimpinan terhadap Kinerja Karyawan dengan Stres Kerja sebagai Variabel Mediasi Indira Salsabilla; Recky Recky; Andhika Mochamad Siddiq; Gurawan Dayona Ismail
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 5 No. 2 (2026): Mei-Juli
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v5i2.11923

Abstract

Eksplorasi ini bermaksud menginvestigasi dampak dorongan profesional serta gaya manajerial terhadap capaian output staf, dengan memosisikan tekanan psikologis okupasional sebagai perantara pada entitas PT Inbisco Niagatama Semesta. Keberhasilan korporasi sangat berlandaskan pada efektivitas kerja personalia. Stimulasi internal yang kuat serta arahan atasan yang mumpuni memiliki korelasi linear dalam eskalasi produktivitas, sementara beban psikis yang melampaui batas memiliki tendensi destruktif bagi efisiensi operasional. Metodologi berbasis angka diimplementasikan melalui skema survei lapangan terhadap seratus individu di PT Inbisco Niagatama Semesta. Melalui implementasi teknik sampling jenuh, seluruh unit dalam semesta populasi dikonversi menjadi sumber data utama yang diukur mempergunakan instrumen berskala Likert pentadik. Adapun prosedur inferensi statistik dioperasikan dalam kerangka kerja Structural Equation Modeling berpendekatan Partial Least Square (SEM-PLS) dengan mengeksploitasi kapabilitas perangkat lunak SmartPLS 4. Konstruk penelitian ini mengonfigurasikan motivasi serta kepemimpinan sebagai faktor eksogen, ketegangan mental sebagai penghubung, dan efektivitas kerja pegawai sebagai variabel endogen. Proyeksi temuan mengindikasikan adanya signifikansi positif antara antusiasme kerja maupun pola kepemimpinan terhadap derajat luaran karyawan, di mana stres okupasional berperan sebagai jembatan dalam hubungan tersebut. Secara akademik, kajian ini dihajatkan mampu memperkaya khazanah literatur manajemen talenta, sekaligus menjadi basis argumentatif bagi organisasi dalam merumuskan strategi penguatan produktivitas melalui optimasi insentif psikologis, kemapanan manajerial, serta mitigasi tekanan kerja yang sistematis.
PERAN MEDIASI KOMUNIKASI ORGANISASI DALAM HUBUNGAN CHANGE READINESS DAN KINERJA OPERASIONAL (STUDI KASUS: BANDARA HUSEIN SASTRANEGARA BANDUNG) Purnama Safril Hudya; Recky Recky; Gurawan Dayona Ismail; Andhika Mochamad Siddiq; Kartika Nuradina
Jurnal Daya Saing Vol. 12 No. 2 (2026): JURNAL DAYA SAING (JDS)
Publisher : Komunitas Manajemen Kompetitif

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35446/dayasaing.v12i2.3021

Abstract

The success of transformation in the airport sector depends not only on the readiness of human resources but also on how effectively communication functions across organizational units. This study focuses on Husein Sastranegara Airport, Bandung, to investigate whether Organizational Communication serves as a bridge (mediator) between Employee Change Readiness and Operational Performance. Employing a quantitative explanatory research design, the study involved the entire population of 65 employees using a total sampling technique. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), a variance-based structural equation modeling approach, through SmartPLS version 4. Of the five hypotheses tested, two significant relationships were identified: change readiness positively influences communication effectiveness, and communication effectiveness positively influences operational performance. However, the direct relationship between change readiness and operational performance was found to be insignificant. Furthermore, mediation analysis confirmed that organizational communication acts as a significant mediator, indicating that employee readiness for change contributes to operational performance only when supported by an effective organizational communication system
The Effect of Job Description Clarity on Employee Performance at Cafe X in Bandung Azka Qisthiya Putri; Windy Anisa Putri; Gurawan Dayona Ismail; Recky Recky
Indonesian Journal of Innovation Multidisipliner Research Vol. 4 No. 3 (2026): Juli - September
Publisher : Institute of Advanced Knowledge and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69693/ijim.v4i3.1896

Abstract

The clarity of job descriptions is a crucial factor in the operational efficiency of the Food and Beverage (F&B) industry to minimize role uncertainty and improve staff work effectiveness. This study aims to analyze the effect of job description clarity on employee performance at Café X in Bandung. The research method used is a quantitative approach with an associative design. The study population comprised all 37 employees of Café X, with saturated sampling used as the sampling technique. Data collection was conducted by distributing a structured questionnaire using a Likert scale (1–5) that measured indicators of clarity of tasks, authority, responsibilities, and performance standards (job description), as well as task performance and contextual performance. The data analysis techniques used were simple linear regression, correlation tests, and the coefficient of determination test (R² ) using SPSS. The regression analysis yielded the equation Y = 16.976 + 0.421X. The results of the hypothesis test (t-test) showed a calculated t-value of 3.294 with a significance level of 0.002 (p < 0.05), proving that the clarity of the job description has a positive and significant effect on employee performance. The coefficient of determination (R² ) test yielded a value of 0.237, indicating that the clarity of job descriptions accounts for 23.7% of the variation in employee performance, while the remaining 76.3% is influenced by other variables outside the research model. The implications of this study underscore the importance of management periodically updating and disseminating job descriptions to maintain the quality of the café’s operational services.
Co-Authors Ade Salman Alfarisi Agung Alam Rachmadika Alvin Ikhsan Cahyadi Amal Fazri Nur Ridwan Andre Suryaningprang Andre Suyaningprang Anggono Raras Tirto Sakti Anggono Raras Tirto Sakti Ardinal Djalil Arie Hendra Saputro Arief Yulianto Aris Setiyani Asep Rinda Kramawijaya Asep Rinda Kramawijaya Asti Nur Aryanti Aziz, Dadan Abdul Azka Qisthiya Putri Dadan Abdul Aziz Dadan Abdul Aziz Dadan Abdul Aziz Mubarok Dadan Abdul Aziz Mubarok Dayan Hakim Natigor Diah Febriyanti Diki Wahyu Nugraha Doni Zaelani Erna Herlinawati Fanji Wijaya Fina Fahrina Fahrunisa Firma Agustin Dwi Admaja Garnasadya, Gaffar Heni Herlina Indira Salsabilla Iqbal Insanul Kamil Irving Ignatius Paul Luntungan Johannes Triestanto Kartika Bunga Fajar Kirani Deniar Lia Agustianti Ghemy Luska Lusyana Sari Mariyuana Abdussamad Ali Marshanda Candela Maulidya Mohammad Daffa Nugraha Muhamad Maulana Muhamad Wahyu Wicaksono Mukti Ali, Mochammad Muttaqin, Ridlwan Nadia Aulia Melenia Naufal Alip Putra Setiawan Nazaruddin_Nazaruddin Niken Annisa Zulkarnaen Nunung Ayu Sofianti Nunung Ayu Sofianti (Efi) Nunung Ayu Sofiati (Efi) Nuradina, Kartika Nurlaela, Ika Palupi Permata Rahmi Prasetiyo, Wildan Guretno Purnama Safril Hudya Putri Amalia Rama Chandra Jaya Recky Recky Recky Recky, Recky Reni Rahmawati Reza Jordan Reza Maulana Ridlwan Muttaqin Rifqi Farisan Akbar Rima Nurul Afifah Riyadi Nur Sumawidjaya Riyandi Nur Sumawidjaja Riyandi Nur Sumawidjaja Riyandi Nur Sumawidjaja Riyandi Nur Sumawidjaja Rizki Fathurrahman Septian Ryan Marshal Fauzy Salsa Billa Putri Yuningsih Siddiq, Andhika Mochamad Siti Susanti Sofiandi_Sofiandi Sonia Chandra Utami Supiyadi, Dedi Ulfah Albirru Roihan Windy Anisa Putri Wulandari Gunawan Yordan Kalos Yosi Josiva Yoyo Sudaryo