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Slamet Mardiyanto Rahayu
Universitas Islam Al-Azhar
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HUBUNGAN KEPUASAN PASIEN TERHADAP DAMPAK PELAYANAN BPJS KESEHATAN DI PUSKESMAS AIK MUAL KABUPATEN LOMBOK TENGAH PADA TAHUN 2024 Aufa Ardini; Lale Ajeng Khalifatun Wardani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Fathurrahman; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 9 (2024): Nusadaya Journal of Multidiciplinary Studies, November 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i9.65

Abstract

Patient perceptions about the impact of BPJS health services with a good category of 89 people (89%) while the category is not good as many as 11 people (11%). Patient perceptions about patient satisfaction who feel satisfied as many as 95 people (95%) while those who feel dissatisfied as many as 5 people (5%). Based on the results of statistical tests obtained p value (Asymptotic Significance) Pearson Chi Square = 0.033 <α 0.05 (Significant) which means there is a significant relationship between patient satisfaction with the impact of BPJS health services at the Aik Mual Community Health Center, Central Lombok Regency. This means that the quality of environmental cleanliness factors will affect patient comfort, the better the quality of environmental cleanliness of the Community Health Center, the more comfortable the patient feels.
PENGARUH KETIADAAN ALAT RADIOLOGI MAGNETIC RESONANCE IMAGING (MRI) PADA BERBAGAI JENIS TERAPI DI RSUD SUMBAWA DITINJAU DARI ASPEK KLINIS Sapta Dwi Rosadi; Slamet Mardiyanto Rahayu; Muhammad Habibullah Aminy; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.66

Abstract

This study aims to analyze the clinical impact of the absence of Magnetic Resonance Imaging (MRI) equipment on the implementation and effectiveness of various therapeutic interventions at RSUD Sumbawa. The research employed a descriptive-analytic approach to evaluate the influence of MRI unavailability on diagnostic accuracy, clinical decision-making, referral patterns, and the timeliness of therapeutic interventions across diverse medical conditions. The findings indicate that the lack of advanced imaging facilities results in increased reliance on alternative diagnostic modalities, potential delays in establishing definitive diagnoses, and modifications of therapeutic strategies to accommodate existing infrastructural limitations. The clinical impact of the absence of MRI is substantial and is directly experienced by healthcare professionals at RSUD Sumbawa, particularly in the context of managing complex cases and determining optimal treatment plans. Therefore, the provision of MRI facilities represents a strategic necessity to enhance the quality of healthcare services and improve patient clinical outcomes in regional hospitals.
PENGARUH WAKTU TUNGGU TERHADAP KEPUASAN PASIEN PSIKIATRI RAWAT JALAN DI TEMPAT PENDAFTARAN PASIEN (TPP) RUMAH SAKIT JIWA MUTIARA SUKMA PROVINSI NUSA TENGGARA BARAT Yulia Rohmiati Hamri; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.67

Abstract

This study aims to analyze the effect of waiting time on the satisfaction of psychiatric outpatients at the Patient Registration Unit (TPP) of Rumah Sakit Jiwa Mutiara Sukma, Nusa Tenggara Barat Province. A quantitative approach was employed using simple linear regression analysis to examine the relationship between waiting time and patient satisfaction levels. The regression results showed a coefficient value of 0.209 with a significance value of 0.524 (> 0.05), indicating that waiting time does not have a statistically significant effect on the satisfaction of psychiatric outpatients. The R Square value of 0.015 suggests that only 1.5% of the variation in patient satisfaction can be explained by the waiting time variable, while the remaining 98.5% is influenced by other factors outside the model, such as the attitude of medical staff, waiting room comfort, clarity of information, and patients’ emotional conditions. Although statistically insignificant, waiting time remains an important component of service delivery as it may influence patients’ psychological perceptions. For patients with mental disorders, the waiting process is associated with feelings of safety, calmness, and being valued; therefore, it must be managed with empathy and support. These findings highlight that service quality improvement should not only focus on time efficiency but also on a humanistic approach, staff engagement, and a supportive environment that promotes patients’ psychological recovery.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI KEPUASAN PASIEN PADA PELAYANAN FARMASI DI RUMAH SAKIT JIWA MUTIARA SUKMA MATARAM Ulfatul Uyun; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.68

Abstract

This study aimed to analyze the factors influencing patient satisfaction with pharmaceutical services at Rumah Sakit Jiwa Mutiara Sukma Mataram. A quantitative approach was employed, utilizing multiple linear regression analysis to examine the effects of service promptness (X1), accuracy of medication dispensing (X2), and clarity of drug-related information (X3) on patient satisfaction (Y). The results of the partial hypothesis testing (t-test) indicated that all three independent variables had a positive and statistically significant effect on patient satisfaction, with respective significance values of 0.028, 0.046, and 0.040 (p < 0.05). Simultaneously, the F-test results demonstrated that these variables collectively exerted a significant effect on patient satisfaction, with a significance value of 0.012 (p < 0.05). The coefficient of determination (R²) was 0.840, indicating that 84.00% of the variance in patient satisfaction can be explained by service promptness, accuracy of medication dispensing, and clarity of drug information, while the remaining 16.00% is attributable to other factors beyond the scope of the research model. Enhancing the quality of pharmaceutical services through the optimization of these three aspects represents a relevant and strategic approach to improving patient satisfaction.
PENGARUH SISTEM INFORMASI ADMINISTRASI PENDAFTARAN RAWAT JALAN TERHADAP EFEKTIVITAS KERJA PEGAWAI DI PUSKESMAS Alenia Juwita Putri Dewi; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih; Muhammad Aditya Rachman
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.69

Abstract

Safira, A.D.A., Rozak, H.H.A. (2020). Pengaruh Budaya Organisasi, Lingkungan Kerja, dan Kompetensi Terhadap Kinerja Pegawai Pada Perum Perhutani Divisi Regional Jawa Tengah. Sugiyono. 2018. Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Bandung: Alfabeta. Wulandari, C., & Saptaputra, S. (2016). Faktor yang berhubungan dengan pemanfaatan pelayanan kesehatan di UPTD Puskesmas Langara Kecamatan Wawonii Barat Kabupaten Konawe Kepulauan Tahun 2016. Disertasi. Kendari: Universitas Haluoleo.
GAMBARAN PROSEDUR PENYIMPANAN BAHAN MAKANAN KERING DI INSTALASI GIZI RUMAH SAKIT UMUM DAERAH PROVINSI NUSA TENGGARA BARAT Romi Hidayatullah; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.71

Abstract

This study aimed to describe the procedures for storing dry food ingredients at the Nutrition Installation of Rumah Sakit Umum Daerah Provinsi Nusa Tenggara Barat. A descriptive approach was employed, involving direct observation of storage practices, arrangement of materials, temperature and humidity control, and compliance with dry food specifications. The results indicated that the storage requirements for dry food ingredients were met at 90.9%, while the types of dry food stored fully complied with the specifications at 100%. These findings demonstrate that the nutrition installation has implemented proper storage procedures in accordance with established standards, thereby ensuring the quality and safety of food provided to patients.
STUDI KUALITATIF TENTANG PERALIHAN DARI REKAM MEDIS MANUAL KE REKAM MEDIS ELEKTRONIK DI RUMAH SAKIT UNIVERSITAS MATARAM Haerani; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 10 (2024): Nusadaya Journal of Multidiciplinary Studies, December 2024
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i10.72

Abstract

Along with the development of health transformation that continues to develop in Indonesia, the use of systems in hospitals must adapt to the digitalization era, for example the use of elderly medical records that have changed to electronic medical records. This study will examine how the implementation process and obstacles faced during the transition process from manual medical records to electronic medical records at the Mataram University Hospital in 2025. This study was conducted using a qualitative analysis method that was presented descriptively by means of in-depth interviews and as a data reinforcement, observation and documentation were carried out as well as triangulation to validate the data that had been obtained. From the results of the study, the author concluded that the process of transitioning from manual medical records to electronic medical records was carried out by forming an electronic medical record implementation team, namely the medical records team, the IT team and the service and nursing divisions. With the shortcomings found such as incomplete anesthesia and general consent forms, the use of manual medical records is still used and there are not enough human resources to assist in the transition process. Where this greatly affects the maximum implementation of electronic medical records.
IMPLEMENTASI COACHING KEPADA ADMINISTRATOR DALAM UPAYA MENUMBUHKAN BUDAYA SADAR RISIKO DI RUMAH SAKIT JIWA MUTIARA SUKMA MATARAM Dianah Afra Faadhilah; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.73

Abstract

Hospitals, as health service institutions, have a great responsibility to ensure the safety and quality of services to patients. However, many hospitals still lack a culture of awareness regarding the risks of accidents and medical errors. One common issue faced by administrators is noise, incorrect data input, and pressure from tasks assigned by superiors. This leads administrators to seek to be heard regarding their complaints, hence the introduction of coaching, intended so that administrators feel listened to and valued by management through the implementation of coaching. One strategy to foster a culture of risk awareness in hospitals is through the implementation of coaching for administrators. The qualitative approach used in this research has specific characteristics that cannot be addressed with statistical procedures. This research is limited to the objects in the inpatient administration department of a hospital. staff who are considered representative as key informants. Based on the research findings presented above, it can be concluded that the administrators' understanding of coaching is still lacking, with the understanding conveyed by the team leader that the concept of coaching is not much different from conducting briefings and evaluations. A different situation occurs in hospitals generally, where every employee is given understanding and training about coaching to foster a culture of risk awareness while working. This is in line with the opinion of Asbari & Prasetya 2021, which states that the simple process of coaching involves the room head listening and determining whether what the administrator is doing is right or wrong, then providing feedback and paying attention to how things should be done. In light of this research, it is advised that every team leader or unit head should also provide understanding to the administrators, always giving direction and guidance. stay between the unit head and the administrator.
ANALISIS WAKTU TUNGGU RESEP PASIEN RAWAT JALAN DI INSTALASI FARMASI DI RUMAH SAKIT UMUM DAERAH TANJUNG KABUPATEN LOMBOK UTARA Safira Maulinda; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.74

Abstract

This study aims to analyze the prescription service waiting time for outpatients at the Pharmacy Installation of Rumah Sakit Umum Daerah Tanjung, North Lombok Utara Regency. A descriptive approach was employed, with data collected through direct observation and recording of waiting times from the moment prescriptions were received until medications were dispensed to patients. The findings indicate that waiting times vary depending on the type of medication and patient visit conditions. For prescriptions containing non-compounded (ready-made) and compounded medications, the waiting time generally ranges from 30 to 60 minutes, with an optimal time of less than 15–30 minutes for non-compounded medications in the absence of constraints. Meanwhile, for compounded prescriptions, the maximum waiting time can reach 50–60 minutes and, under normal conditions, can be completed within approximately 45 minutes. Waiting times tend to increase during peak patient volumes and when obstacles arise, such as the need for confirmation with the prescribing physician. These results suggest that workload factors and prescription complexity significantly influence the speed of prescription services in the pharmacy installation, highlighting the need for service management optimization to enhance the quality and efficiency of pharmaceutical care services.
GAMBARAN PROSEDUR DAN SISTEM MANAJEMEN INSTALASI GAWAT DARURAT (IGD) DI RUMAH SAKIT JIWA MUTIARA SUKMA PROVINSI NUSA TENGGARA BARAT Sulistianingsih; Muhammad Habibullah Aminy; Slamet Mardiyanto Rahayu; Lale Ajeng Khalifatun Wardani; Wahyu Aprilyaningsih
Nusadaya Journal of Multidiciplinary Studies Vol. 1 No. 11 (2025): Nusadaya Journal of Multidiciplinary Studies, January 2025
Publisher : LPPM, Akademi Administrasi Rumah Sakit Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66294/njms.v1i11.75

Abstract

Emergency Room is an important component in the health service system in a mental hospital, which handles patients with acute psychiatric conditions. This study aims to describe the procedures and management systems of the Emergency Room at Mutiara Sukma Mental Hospital, West Nusa Tenggara Province in 2025. The study used a qualitative approach with in-depth techniques to three main informants, the Emergency Room Coordinator, Emergency Room and Emergency Room Administration officers. The results of the study indicate that the implementation of the Emergency Room Service procedure has followed the Standard Operating Procedure, supported by a management system based on the Plan-Do-Study-Act method, medical team communication with the S-BAR approach, and administrative management using a combination of Electronic and manual systems. Staff performance evaluations are carried out periodically, and the patient feedback system is the basis for improving the quality of service.
Co-Authors Abiburrahman Ajely Rani Marlina Alenia Juwita Putri Dewi Amirudin Amirudin Anas Khaeri Andini, Arista Suci Anjas Thoriqi Ardiansyah Aufa Ardini Baiq Diah Fitasari Baiq Santi Rengganis Da Costa, Luis Diah Meidatuzzahra Dian Safitri Dianah Afra Faadhilah Dody Muhaemin Fathurrahman Fathurrahman Fathurrahman Fathurrahman Fathurrahman Fitri Nur Amalia Haerani Hairun Nisa Hasan Basri Hilda Sapitri I Made Putu Sudiartha Hartawan I Putu Septian Adi Prayuda Ifayatul Ahyani Imelda Yanti Aidil Fitriana Isti Dari Sofianti Jati Batoro Juliana Safitri Kurniasih Sukenti Laela Kamila Suryani Lale Ajeng Khalifatun Wardani Lale Ajeng Khalifatun Wardani Latifatul Husna Lili Oktaviani Liza Sapitri Luchman Hakim Luis Da Costa Luluk Mamlu Atun M. Safari Ihwan Sani M. Yuza Royandi Maria Ulfa Meilinda Pahriana Muh. Sahiril Muhamma Habibullah Aminy Muhammad Aditya Rachman Muhammad Aditya Rachman Muhammad Habibullah Aminy Ni Made Ayu Tianyar Nila Agustin Novi Sri Rahmi Nurfaidah Nurfaidah Nurlailah Mappanganro Para Mesti Anna Reza Putri Amelia Silvi Rangga Perdana Resti Selviana Rizal Sultani Rizki, Muhammad Ali Azis Hasan Romi Hidayatullah Rosalina Edy Swandayani Safira Maulinda Sahar Sapta Dwi Rosadi Septiani Hartiwi Sopian Zaori Sulistianingsih Sunarto SUNARTO Sunarto Sunarto Sunarto Sunarto Sunarto Sunarto Sunarto Sunarto Sunarto Sunarto Syafrudin Syatriawan Perdana Putra Syuhriatin, Syuhriatin Tedi Irawan Ulfatul Uyun Virnaz Permata Ayu Wahyu Aprilyaningsih Wahyu Aprilyaningsih Wahyu Aprilyaningsih Widya Puspita Dewi Winda Aulia Rahman Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Wiryanto Yasinda Apriani Yogi Andreawan Yulia Rohmiati Hamri Yulia Safitri Yuni Andriana Yunita