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All Journal Jurnal Online Mahasiswa (JOM) Bidang Ilmu Ekonomi ECSOFiM (Economic and Social of Fisheries and Marine Journal) YUME : Journal of Management JOURNAL OF APPLIED BUSINESS ADMINISTRATION Procuratio : Jurnal Ilmiah Manajemen Management Studies and Entrepreneurship Journal (MSEJ) REMIK : Riset dan E-Jurnal Manajemen Informatika Komputer EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) Economics, Business and Management Science Journal Jurnal Bisnis Mahasiswa QISTINA: Jurnal Multidisiplin Indonesia Aurelia: Jurnal Penelitian dan Pengabdian Masyarakat Indonesia West Science Business and Management West Science Interdisciplinary Studies JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling West Science Interdisciplinary Studies Jcommits : The Journal of Community Empowerment, Innovation, and Sustainability
Sri Wahyuni Wildah
Universitas Riau
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Physics Social Sciences Other

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Comparison of Service Quality, Price, and Physical Evidence of RG Fried Chicken and Richeese Factory on Millennial Generation and Gen Z in Pekanbaru City Elviani, Rahma; Berampu, Lailan Tawila; Wildah, Sri Wahyuni; Noviasari, Henni
Economics, Business and Management Science Journal Vol 6, No 1 (2026): Economics, Business and Management Science Journal, February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/ebmsj.v6i1.1121

Abstract

This study aims to compare the service quality, price, and physical evidence between local and national fast food restaurants in Pekanbaru City, specifically RG Fried Chicken and Richeese Factory, among Millennial and Gen Z consumers. A quantitative approach was used with data collection through questionnaires distributed to respondents who had made purchases at both restaurants. The data were analyzed using descriptive analysis and hypothesis testing with the Paired Sample t-Test method assisted by SPSS version 21 to test the differences between the two research objects. The results showed that there was no significant difference in service quality among Millennials, while there was a significant difference among Generation Z. In addition, there was a significant difference in physical evidence for both generations. However, no significant difference was found in the price variable among Millennials, while a significant difference was found among Generation Z. These findings indicate that generational characteristics influence consumer perceptions of service quality, price, and physical evidence at local and national fast food restaurants in Pekanbaru City and in similar urban markets in Indonesia.
Comparison of Product Quality, Promotion Strategy, Physical Evidence of Holland Bakery and Vanhollano Bakery in Millennial and Generation Z in The City Of Pekanbaru Laurencia, Cristine; Berampu, Lailan Tawila; Wildah, Sri Wahyuni; Noviasari, Henni
Economics, Business and Management Science Journal Vol 6, No 1 (2026): Economics, Business and Management Science Journal, February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/ebmsj.v6i1.1122

Abstract

This study aims to find out the comparison of product quality, promotional strategies, and physical evidence  of Holland Bakery and Vanhollano Bakery in the Millennial Generation and Generation Z in the city of Pekanbaru. This study uses a qualitative approach with a survey method to collect data. The population needed is the Millennial Generation and Generation Z in the city of Pekanbaru who have bought and consumed products from Holland Bakery and Vanhollano Bakery. Data analysis was carried out by descriptive analysis and hypothesis testing using the paired sample t-test method and SPSS software version 22 to find out if there is a difference between the two objects studied. The results of this study show that there is a significant difference between Millennials and Generation Z regarding the promotional strategies of Holland Bakery and Vanhollano Bakery. However, in the variables of product quality and physical evidence, no difference was found between the two brands compared to the two generations. This shows that the rpomosi strategy is one of the distinguishing factors in assessing Holland Bakery and Vanhollano Bakery among the two generations
Comparison of Product Quality, Location, and Promotion of Kopi Kenangan and Leton Coffee Among Millennials and Generation Z in Pekanbaru City Putri Diolanda, Elora; Berampu, Lailan Tawila; Wildah, Sri Wahyuni; Noviasari, Henni
Economics, Business and Management Science Journal Vol 6, No 1 (2026): Economics, Business and Management Science Journal, February
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/ebmsj.v6i1.1123

Abstract

This study aims to compare consumer perceptions of product quality, location, and promotion between Kopi Kenangan as a domestic brand and Leton Coffee as a local brand in Pekanbaru city. This study uses a quantitative approach. The population in this study consists of Kopi Kenangan and Leton Coffee consumers from the Millennial and Generation Z generations in Pekanbaru City. The sampling technique was obtained by distributing questionnaires to 100 respondents, then analyzed using descriptive analysis, data quality testing, normality testing, and Paired Sample T-Test with the help of SPSS software. The results show that there is no significant difference between the product quality of Kopi Kenangan and Leton Coffee among Millennials, but there is a significant difference between the product quality of Kopi Kenangan and Leton Coffee among Generation Z. Furthermore, there is a significant difference between the locations of Kopi Kenangan and Leton Coffee among Millennials and Generation Z. However, there was no significant difference between the promotion of Kopi Kenangan and Leton Coffee among Millennials and Generation Z
PENGARUH CONTENT MARKETING DAN HARGA TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN PELANGGAN NETFLIX PADA GEN Z DI KOTA PEKANBARU Yaningsih, Ria Dini Tuti; Noviasari, Henni; Wildah, Sri Wahyuni
Procuratio : Jurnal Ilmiah Manajemen Vol. 13 No. 4 (2025): Procuratio : Jurnal Ilmiah Manajemen
Publisher : Institut Bisnis dan Teknologi Pelita Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35145/procuratio.v13i4.5613

Abstract

This study aims to examine the influence of content marketing and price on customer loyalty through customer satisfaction among Generation Z Netflix users in Pekanbaru City. Using a quantitative descriptive method, data were collected from 110 respondents who are active Netflix subscribers. The analysis was performed using Partial Least Squares (SmartPLS 4.0) to evaluate the relationships between variables. The results indicate that content marketing and price have a positive and significant effect on customer satisfaction. Furthermore, customer satisfaction positively and significantly influences customer loyalty, acting as a mediating variable between content marketing, price, and loyalty. These findings suggest that relevant and consistent content marketing strategies, supported by fair pricing, can enhance customer satisfaction and build stronger loyalty toward Netflix among Generation Z users in Pekanbaru. The study concludes that optimizing content quality and pricing strategies is essential for maintaining customer engagement and fostering long-term loyalty in the competitive streaming industry. Penelitian ini bertujuan untuk mengkaji pengaruh content marketing dan harga terhadap loyalitas pelanggan melalui kepuasan pelanggan pada pengguna Netflix Generasi Z di Kota Pekanbaru. Penelitian ini menggunakan metode kuantitatif dengan pendekatan deskriptif. Data dikumpulkan dari 110 responden yang merupakan pelanggan aktif Netflix, kemudian dianalisis menggunakan Partial Least Squares (SmartPLS 4.0) untuk menguji hubungan antarvariabel. Hasil penelitian menunjukkan bahwa content marketing dan harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Selain itu, kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan serta memediasi hubungan antara content marketing, harga, dan loyalitas pelanggan. Temuan ini mengindikasikan bahwa strategi pemasaran berbasis konten yang relevan dan konsisten, disertai dengan penetapan harga yang sesuai, dapat meningkatkan kepuasan serta memperkuat loyalitas pelanggan terhadap Netflix di kalangan Generasi Z di Pekanbaru. Penelitian ini menyimpulkan bahwa optimalisasi kualitas konten dan strategi harga merupakan faktor penting untuk mempertahankan keterikatan pelanggan dan membangun loyalitas jangka panjang di industri streaming yang kompetitif.
Co-Authors Abd. Rasyid Syamsuri Adelia Dwi Anggita Agnes Alvionita Agnes Alvionita Aida Nursanti Andi Junaidi Anggita, Adelia Dwi Arwinence Pramadewi Aulia, Viska Azmi, Fauzan Bangkit, Hendrawan Berampu, Lailan Tawila darwis darwis, darwis Elviani, Rahma Fauzan Azmi Firman Nugroho Gatot Wijayanto Henni Noviasari Henni Noviasari Henni Noviasari Henni Noviasari Hutapea, Evita Romaito Ishadi Ishadi Ishadi Ishadi Junaidi, Andi Jushermi Jushermi Jushermi Jushermi, Jushermi Kiki, Karisma Laurencia, Cristine Maha Martabar Mangatas Lumbanraja Maha Martabar Mangatas Lumbanraja Moniqa, Nadya Muhammad, Muhammad Fadhil Munzaro’ah, Munzaro’ah Nasution, Hafiza Oktasia Nazwa Aqiila Putri Nindia, Nindia Noviasari , Henni Pramitha, Anggia Prima Andreas Siregar Prima Andreas Siregar Putri Diolanda, Elora Putri, Nazwa Aqiila Rahmat Junaidi Ramadani, Arfina Rio Fandy Sitepu Septya, Fanny Syahriva, Fellia Rahmi Syanura, Bilqhis Luthfiyya Tengku Firli Musfar Tomi Ramadona Wigatiningrum, Retno Putri Yaningsih, Ria Dini Tuti Yutiandry Rivai Zulkarnain Zulkarnain