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All Journal Jurnal Mirai Management JBMP (Jurnal Bisnis, Manajemen dan Perbankan) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat JURNAL PENELITIAN EKONOMI DAN AKUNTANSI (JPENSI) Kumawula: Jurnal Pengabdian Kepada Masyarakat eCo-Buss Jurnal Informatika Ekonomi Bisnis Jurnal Riset Akuntansi Politala Community Engagement and Emergence Journal (CEEJ) Bisman (Bisnis dan Manajemen): The Journal of Business and Management Jurnal Pengabdian kepada Masyarakat Nusantara Journal of Tourism Economics and Policy Jurnal Akutansi Manajemen Ekonomi Kewirausahaan (JAMEK) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Annals of Human Resource Management Research Jurnal Manajemen dan Bisnis Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) International Journal of Asian Business and Management (IJABM) GLORY Jurnal Ekonomi dan Ilmu Sosial Indo-Fintech Intellectuals: Journal of Economics and Business Jurnal Informatika Ekonomi Bisnis Journal of Mandalika Literature Jurnal Lembaga Pengabdian Kepada Masyarakat Undana Abdimas Mandalika
Yonas F Riwu
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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THE INFLUENCE OF EMOTIONAL BRANDING, PERSONAL SELLING AND ELECTRONIC WORD OF MOUTH ON CONSUMER LOYALTY OF VASELINE PRODUCTS Fransiska Mariana Unenor; Nadia Sasmita Wijayanti; Yonas F. Riwu
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.1007

Abstract

The aim of this research is to find out how consumers loyalty to Vaseline goods is affected in the Kupang City neighborhood via emotional branding, human selling, and electronic word-of-mouth. The study uses an associative technique and a quantitative survey method. Data were collected with a survey table of 100 respondents of Vaseline product consumers in Kupang City. The primary data obtained were processed using the SPSS application. The technique for collecting data involved distributing questionnaires, while the method used for data analysis was multiple linear regression, with hypothesis testing conducted in conjunction with the F-test, t-test, and the coefficient of determination (R2) test. The findings showed that, while emotional branding had no discernible impact on customer loyalty, Both electronic and human word-of-mouth marketing had a favorable and considerable impact. Furthermore, it was discovered that customer loyalty was significantly impacted by the three independent variables taken together. According to the coefficient of determination (R2), consumer characteristics may be explained by the elements of digital word-of-mouth, personal selling, and emotional branding. The study's conclusions also provide valuable information for Kupang City's Vaseline product marketing plan. Companies need to focus on personal selling and electronic word of mouth because they have been proven to increase consumer loyalty. Conversely, the emotional branding strategy needs to be evaluated because it has not had a significant impact.
Co-Authors Aman, Dominikus K. T Aman, Dominikus K.T Amtiran, Paulina Y Amtiran, Paulina Y. Anderias U. T. Anabuni Antin Yeftanti Nugrahening Widi Arjuna Purba Arthana, I Komang Beka, Amrina Lopes Bere, Meilinda Cristianti Carolyne Bora'a, George R.C.L Bria, Eleonora Fransiska Bukka, Maria Florensia Yosefin Bunga, Markus Chindri, Yassensia Debeata Da Lopez, Viktorianus Mahenda Da Lopez, Viktorianus Mahendra Dhae, Yosefina K I D D Djo, Rini Aryani Dominikus K.T.Aman Dominikus Kopong T. Aman Ekasari, Juendiny Chrisna Fadhy Risckhy Loe Fahik, Maria Efanggelina Fanggidae, Apriana H. J Fanggidae, Apriana H.J. Fanggidae, Ronald P. C Fanggidae, Ronald P. C. Fanggidae, Ronald Patrick Costantin Fedho, Grardiana Claudia Fia, Faya Koriana Filphin Adolfin Amalo Foenay, Christien C. Fransiska Mariana Unenor Ga Mage, Indah Lestari Gaina, Cynthia Dewi Hallan, Markus A. K. B Hartaman, Hidayat Hastuti, Krisdayanti Hida, Valen Yehezkiel Hurit, Maria Brialin Husein, Febriani J. C. Irience R.A. Manongga Itu, Maria Aryani Jachielin Helvinda Lada Jegaut, Patrisia Astuti Jehezkielomi Kamuri, Klaasvakumok Junita Cestilia Nenabu Klau, Theresia Adisanti H. Korenguru, Izzat D J Kuta, Maria Claudia Beka Labi, Alfa Irene Lau, Rosalinda Tantris Loe, Fadhy Risckhy Maak, Clarce Sarliana Marianus S. Neno Marianus S.Neno Merlyn Kurniawati Meyok, Mysheilla Moensaku, Familya Maria D.L. Musdalifa Musdalifa Nadia Sasmita Wijayanti Nahak, Roswita Nalle, Karni Jublina Nastiti, Dyah Wahyu Natonis, Sari Angriany Nenabu, Junita Cestilia Neno, Marianus S Ni Putu Nursiani Ningrum, Martiana Ratri Nursiani , Ni Putu Pandi Resi, Angel Naysila Penu Dima, Dicky Pratama Rati, Dyah Anggita Rian Ara Mali, Yohanes Don Bosko Rolland E. Fanggidae Ruhu, Yholand F Sabha, Adrianus Salean, Debryana Y Sari Angriany Natonis Selan, Yulfia Nellymalik Simanjuntak, Olaf Tri Wilopo Sinlae, Yoan Tania Suki, Priska Henderina Taebenu, Melinda Talo, Destiana Olok Tangkonda, Elisabet Thonak, Dian C. Timuneno, Tarsisius Ulin, Bhara A D Utoyo, Hipolitus Leonardo Wolo, Adventa Dete Yaris, Benyamin Yuri S. Fa’ah Yuri Sandra Faah Yuri Sandra Fa’ah Yuri.S.Fa’ah