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All Journal JURNAL ECONOMIA Jurnal Keuangan dan Perbankan Binus Business Review Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Mitra Manajemen Sebatik JMS : Jurnal Manajemen Sinergi EQIEN - JURNAL EKONOMI DAN BISNIS Asian Journal of Agriculture Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Literatus Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Jurnal Dedikasi International Journal of Business, Law, and Education Jurnal Ekonomi Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) KREATIF: Jurnal Pengabdian Masyarakat Nusantara Journal of Indonesian Economy and Business Journal of International Conference Proceedings Eduvest - Journal of Universal Studies Jurnal Riset Manajemen Jurnal Pengabdian Masyarakat Paguntaka Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Jurnal Pengabdian Masyarakat dan Riset Pendidikan International Journal of Economics, Business and Innovation Research Society Jurnal Cendekia Ilmiah Jurnal Ekonomi, Manajemen, Akuntansi Atestasi : Jurnal Ilmiah Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Jabid, Abdullah W.
Faculty Of Economics And Business, Khairun University, Ternate, Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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Journal : Journal of International Conference Proceedings

 1 
Analysis of Job Satisfaction Effect on Customer Satisfaction Through Employee Performance as A Mediation Variables in PT Grand Dafam Bela Ternate Abdullah W. Jabid; Prince Charles Heston Runtunuwu; Ruslan Kamis; Novelia Falensia Makapuas
Journal of International Conference Proceedings (JICP) Vol 3, No 3 (2020): Proceedings of The 1st Virtual International Conference on Economics, Business &
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i5.936

Abstract

This study aims to determine the effect of: 1) job satisfaction on customer satisfaction; 2) employee performance on customer satisfaction; 3) job satisfaction on employee performance; 4) job satisfaction on customer satisfaction through employee performance as the mediating variable at PT Grand Dafam Bela Ternate. This study involved 65 employees as the research samples, aided with SmartPLS 3.0 as the statistical test tool. The results showed: 1) significant job satisfaction on employee performance at PT Grand Dafam Bela Ternate. (2) Job satisfaction is not fulfilled to Customer Satisfaction at PT Grand Dafam Bela Ternate. (3) Employee performance is not in accordance with customer satisfaction at PT Grand Dafam Bela Ternate. (4) Job Satisfaction is not to customer satisfaction through employee performance as a mediating variable at PT Grand Dafam Bela Ternate.
Effectiveness of Reward and Punishment Systems in Enhancing Employee Motivation and Performance: A Human Resource Management Case Study at Medika Clinic, Lelilef Village, North Maluku, Indonesia Qussayn, Muhammad; Jabid, Abdullah W.; Fahri, Johan; Sukur, Putri Ayunnisa
Journal of International Conference Proceedings Vol 8, No 5 (2025): ICEBAT Manado 2025
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v8i5.4362

Abstract

This study explores the effectiveness of the reward and punishment system at Medika Pratama Perkasa Clinic, a private healthcare facility located in the remote mining area of Lelilef Village, Central Halmahera, North Maluku. Operating with limited human resources and high workloads, the clinic applies a qualitative exploratory case study approach, using interviews, observations, and document analysis, validated through source and method triangulation. The findings show that rewards—such as financial incentives, certificates, additional leave, and training—positively improve staff motivation and loyalty. Meanwhile, punishments including verbal and written warnings and incentive reductions help enforce discipline, although they generate psychological pressure for some employees. The remote context intensifies challenges related to limited facilities, referral constraints, and stressful work conditions. The study concludes that the system works adequately but requires greater consistency, clearer criteria, and stronger non-financial support through mentoring and coaching. These results contribute to understanding human resource management in healthcare organizations operating in remote areas
Co-Authors A. R. Tolangara, A. R. Abdul Chalid Ahmad Abdul Hadi Sirait Abdul Hadi Sirat Abdul Hadi Sirat Abdul Haji, Sulfi Abdullah, Faujia Abdurrahman Jannang Adnan Rajak Adnan Rajak, Adnan Afniati, Afniati Ahmad Yani Abdurrahman Ajam, M. Ridha Aldina Shiratina Amiro, Suratno Andi Tenri Pada Agustang Apriana Salakory Arilaha, Muhammad Asril Aswar, Muhammad Baharudin Yunus Bakri Soamole Bakri Soamole Buamonabot, Irfandi Darmawan Darmawan Deryana, Lilian Erni Sofia Murtini Eva Syariefah Rachman Fadhliah M. Alhadar Fahri, Johan Fajri Hatim Fatmawati, Mila Fatmawaty Fatmawaty Fatni Taha Faujia Abdullah Fauzan Maulana Kodja Firmansyah Firmansyah Hadady, Hartaty Hadi Sirat, Abdul Haji, Sulfi Abdul Hamidin Rasulu Hayun Abdullah Ida Hidayanti Irwan, Nadira Johan Fahri Johan Fahri Johan Fahri Kamaluddin, Abdul Kadir Kamis, Ruslan A. Karim, Jichan Zairah M. Nur Kurniawan Kodja M.T. Ali, Nirwan Man Soleman, Marwan Marliani Marliani Marwan Man Soleman Marwan Man Soleman Maujud S Maya Muhsin N Bailusy Nindah Ayu Lestari Nofi Lalomo Novelia Falensia Makapuas Nurdin I Muhammad Nurlaila Nurlaila Nursani Muhammad Tahir Nurulhasanah Nurulhasanah Putri Ayunnisa Sukur Qussayn, Muhammad Rahman Dano Mustafa Rahmat Sabuhari Rasyid, Rusman Reyna Ashari Rinto Syahdan Rinto, Rinto Syahdan Rohani Katili Rozaki, Zuhud Runtunuwu, Prince Charles Heston Rusandry, Rusandry rusdar Ruslan Sukardi Djauhar Sabuhari, Rahmat Salsabila, Salsabila Sasmayunita, Sasmayunita Sintia Ningsi Sehe Sirat, Abdul Hadi Siti Nurjannah Sukur, Putri Ayunnisa Sulfi Abdul Haji Suratno Amiro Suwito Suwito Syahril Muhammad Syaril Muhammad Taha, Fatni Thahrim, Muhammad Tiara Nanuru Tri Wandiro Tridtitanakiat, Pavalee Chompoorat Yuli Setyowati Zulkifli ,