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All Journal JURNAL ECONOMIA Jurnal Keuangan dan Perbankan Binus Business Review Syntax Literate: Jurnal Ilmiah Indonesia Jurnal Mitra Manajemen Sebatik JMS : Jurnal Manajemen Sinergi EQIEN - JURNAL EKONOMI DAN BISNIS Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Literatus Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia Jurnal Dedikasi International Journal of Business, Law, and Education Jurnal Ekonomi Jurnal WIDYA LAKSMI (Jurnal Pengabdian Kepada Masyarakat) KREATIF: Jurnal Pengabdian Masyarakat Nusantara Journal of Indonesian Economy and Business Journal of International Conference Proceedings Eduvest - Journal of Universal Studies Jurnal Riset Manajemen Jurnal Pengabdian Masyarakat Paguntaka Jurnal Nakula: Pusat Ilmu Pendidikan, Bahasa Dan Ilmu Sosial Jurnal Pengabdian Masyarakat dan Riset Pendidikan International Journal of Economics, Business and Innovation Research Society J-CEKI Jurnal Ekonomi, Manajemen, Akuntansi Atestasi : Jurnal Ilmiah Akuntansi KREATIF: Jurnal Pengabdian Masyarakat Nusantara
Jabid, Abdullah W.
Faculty Of Economics And Business, Khairun University, Ternate, Indonesia
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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Journal : Journal of International Conference Proceedings

 1 
Analysis of Job Satisfaction Effect on Customer Satisfaction Through Employee Performance as A Mediation Variables in PT Grand Dafam Bela Ternate Abdullah W. Jabid; Prince Charles Heston Runtunuwu; Ruslan Kamis; Novelia Falensia Makapuas
Journal of International Conference Proceedings (JICP) Vol 3, No 3 (2020): Proceedings of The 1st Virtual International Conference on Economics, Business &
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i5.936

Abstract

This study aims to determine the effect of: 1) job satisfaction on customer satisfaction; 2) employee performance on customer satisfaction; 3) job satisfaction on employee performance; 4) job satisfaction on customer satisfaction through employee performance as the mediating variable at PT Grand Dafam Bela Ternate. This study involved 65 employees as the research samples, aided with SmartPLS 3.0 as the statistical test tool. The results showed: 1) significant job satisfaction on employee performance at PT Grand Dafam Bela Ternate. (2) Job satisfaction is not fulfilled to Customer Satisfaction at PT Grand Dafam Bela Ternate. (3) Employee performance is not in accordance with customer satisfaction at PT Grand Dafam Bela Ternate. (4) Job Satisfaction is not to customer satisfaction through employee performance as a mediating variable at PT Grand Dafam Bela Ternate.
Co-Authors A. R. Tolangara, A. R. Abdul Chalid Ahmad Abdul Hadi Sirat Abdul Hadi Sirat Abdul Haji, Sulfi Abdullah, Faujia Abdurrahman Jannang Adnan Rajak, Adnan Afniati, Afniati Ahmad Yani Abdurrahman Ajam, M. Ridha Aldina Shiratina Amiro, Suratno Andi Tenri Pada Agustang Apriana Salakory Arilaha, Muhammad Asril Aswar, Muhammad Baharudin Yunus Bakri Soamole Bakri Soamole Buamonabot, Irfandi Darmawan Darmawan Deryana, Lilian Eva Syariefah Rachman Fadhliah M. Alhadar Fahri, Johan Fajri Hatim Fatmawaty Fatmawaty Fatni Taha Faujia Abdullah Fauzan Maulana Kodja Firmansyah Firmansyah Hadady, Hartaty Hadi Sirat, Abdul Haji, Sulfi Abdul Ida Hidayanti Irwan, Nadira Johan Fahri Johan Fahri Johan Fahri Kamis, Ruslan A. Karim, Jichan Zairah M. Nur Kurniawan Kodja M.T. Ali, Nirwan Man Soleman, Marwan Marliani Marliani Marwan Man Soleman Marwan Man Soleman Maujud S Maya Muhammad, Nurdin I Muhsin N Bailusy Nindah Ayu Lestari Nofi Lalomo Novelia Falensia Makapuas Nurlaila Nurlaila Nursani Muhammad Tahir Nurulhasanah Nurulhasanah Putri Ayunnisa Sukur Rahman Dano Mustafa Rahmat Sabuhari Rasyid, Rusman Rinto Syahdan Rinto, Rinto Syahdan Rohani Katili Runtunuwu, Prince Charles Heston Rusandry, Rusandry rusdar Ruslan Sukardi Djauhar Sabuhari, Rahmat Salsabila, Salsabila Sasmayunita, Sasmayunita Sintia Ningsi Sehe Sirait, Abdul Hadi Sirat, Abdul Hadi Sulfi Abdul Haji Suratno Amiro Suwito Suwito Syahril Muhammad Syaril Muhammad Taha, Fatni Thahrim, Muhammad Tiara Nanuru Tri Wandiro Yuli Setyowati Zulkifli ,