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Journal : thrive health science journal

Relationship Between Waiting Time for Compounded and Non-Compounded Prescriptions and Patient Satisfaction in an Outpatient Pharmacy Ocayana, Baiq Tia; Tusshaleha, Lelie Amalia; Bayani, Faizul
THRIVE Health ScienceĀ Journal Vol. 3 No. 1 (2026): March
Publisher : Balai Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56566/thrive.v3i1.649

Abstract

Efficient pharmaceutical services are essential in hospitals to ensure patient satisfaction and improve healthcare outcomes. Prescription waiting time, both compounded and non-compounded, is a critical indicator of pharmacy service quality. This study aimed to analyze the relationship between prescription waiting times and patient satisfaction at the outpatient pharmacy of RSUD Awet Muda Narmada. Using a correlational analytic design with a cross-sectional approach, 100 patients were selected through accidental sampling. Data were collected via questionnaires and direct time measurements, then analyzed with Chi-Square tests. Results revealed that 80% of respondents were very satisfied with services received, and 95% experienced acceptable waiting times. The average waiting time was 41.7 minutes for compounded prescriptions and 12.3 minutes for non-compounded prescriptions. Statistical analysis showed a significant relationship (p=0.000) between waiting time and patient satisfaction. These findings suggest that efficient waiting time management significantly influences satisfaction levels. Therefore, optimizing pharmacy workflow, increasing human resources, and adopting technology-based systems may further enhance service quality and patient experiences.
Co-Authors - Khaeruman AA Sukarso Abdul Rahem, Abdul Ahmad - Zainudin Ahmad - Zainudin Ainul Yaqin Al-Idrus, Agil Aliefman Hakim Aliefman Hakim Apriani, Laili Azmi, Irham Bilad, Muhammad Roil Bimaharyanto, Deden Eka Cecep Kusmana Cokorda Istri Widya Utamiswari Deasi Wikandari Dedent Eka Bimmaharyanto S Delila Idsa Amara Raymanda Depi Yuliana Devi Yuliana, Devi Dita Marina Lupitaningrum Dwi Monika Ningrum Ely Mawaddah Fadhila Helienya Azzahra Ferniawan, Ferniawan Fitriani, Herdiyana Gargazi Gargazi Hamdani, Ade Sukma Hanif, Muhammad Ihsan Hardianti, Dina Hidayah, Thauhidayatul Hidayati, Agriana Rosmalina Huaida, Nurul Hulyadi, Hulyadi Ida Wahyuni Ida Wahyuni Indra Purnomo intan kusuma wardani Istri Widya Utamiswari, Cokorda Jamilul Mujaddid Jannah, Qonita Miftahul Joni Rokhmat Joni Rokhmat Juni Ekowati Jupriadi, Lalu Kurniasari, Baiq Anting Lale Budi Hutami Rahayu Rahayu Lelie Amalia Tusshaleha Lisnasari, Baiq Risky Wahyu Listantia, Nora liswijaya, liswijaya M. Muhali Meilynda Pomeistia Meilynda Pomeistia Menap Mochammad Naufal, Adam Muhammad Roil Bilad Mujaddid, Jamilul Mujaddid, Jamilul Mukhlishah, Neneng Rachmalia Izzatul Nafi'a, Ilma Arrafi Naufal, Adam Mochammad Neneng Rachmalia Izzatul Mukhlishah Neneng Rachmalia Izzatul Mukhlishah Ni Made Nuratni Ni Nyoman Sri Putu Verawati Nisa Isneni Hanifa Nora Listantia Nuratni, Ni Made Nurrohmah, Zidni ā€˜Ilmatun Ocayana, Baiq Tia Pomeistia, Meilynda Pratiwi, Dita Retno Prayoga, Adistiar Prayogi, Saiful Purnomo, Indra Putri Ramdaniah Putri, Fauzha Amalya Purnama Putri, Tursina Kamila Raden Mohamad Herdian Bhakti Rahayu, Lale Budi Hutami Rahayu, Supiani Rahman Rahman Ramdaniah, Putri Ratna Azizah Mashami Rosmayanti, Baiq Safitri, Temi Ainul Siti Maryam Soleh, Mochammad Sudiana, Endang Sudirman Sudirman Sukarso, Aa Suryati Suryati Susilawati, Melen Swati, Ni Nengah Sri Syamsul Rahmat Taufik Samsuri Tusshaleha, Lelie Amalia Umboro, Recta Olivia Wikandari, Deasi Windah Anugrah Subaidah Yuliana, Depi Yusran Khery Yusril Anwar