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All Journal Serat Acitya Jurnal Ilmiah Mahasiswa Ekonomi Manajemen FIKRI : Jurnal Kajian Agama, Sosial dan Budaya AkMen JURNAL ILMIAH Jurnal Penelitian dan Pengabdian Kepada Masyarakat UNSIQ Journal of Economic, Management, Accounting and Technology (JEMATech) JOURNAL OF SCIENCE AND SOCIAL RESEARCH JURNAL BISNIS & AKUNTANSI UNSURYA Magisma: Jurnal Ilmiah Ekonomi dan Bisnis EconBank : Journal Economics and Banking JURNAL EKOBIS DEWANTARA Jurnal Riset Entrepreneurship Journal of Digital Marketing and Halal Industry JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi BAKTI BANUA : JURNAL PENGABDIAN KEPADA MASYARAKAT AL-ARBAH: Journal of Islamic Finance and Banking Ekobis: Jurnal Ilmu Manajemen dan Akuntansi JEBDEKER: Jurnal Ekonomi, Manajemen, Akuntansi, Bisnis Digital, Ekonomi Kreatif, Entrepreneur Jurnal J-PEMAS JSSM Proceedings Series on Social Sciences & Humanities Journal of Economic, Business and Engineering (JEBE) Journal of Islamic Economics, Management, and Business (JIEMB) Journal MISSY (Management and Business Strategy) Magna: Journal of Aconomics, Management, and Business Jurnal Akuntansi, Manajemen dan Perbankan Syariah PERMANA : Jurnal Perpajakan, Manajemen, dan Akuntansi Jurnal Abdimas Sosek (Jurnal Pengabdian dan Pembardayaan Masyarakat) Jurnal Akademik Pengabdian Masyarakat Serat Acitya JEPEmas: Jurnal Pengabdian Masyarakat (Bidang Ekonomi) Journal of Economics, Bussiness and Management Issues
M. Trihudiyatmanto
Fakultas Ekonomi Dan Bisnis Universitas Sains Al-Qur’an Jawa Tengah Di Wonosobo
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Mechanical Engineering Social Sciences Other

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PERAN CUSTOMER FAMILIARITY PADA PRODUCT QUALITY, RETAIL SERVICES QUALITY DAN PRECIVED VALUE DALAM REPURCHASE INTENTION M Trihudiyatmanto; Ndan Riono
Journal of Social Sustainability Management Vol. 1 No. 1 (2020): Oktober 2020
Publisher : Journal of Social Sustainability Management

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Abstract

One of the theories about repurchase itention is customer behavior where customers respond positively to the quality of service of a company and intend to re-visit or consume the company's products again (Cronin, et al. 1992). This study examines antecedents of repurchase itention by using product quality, retail service quality and precived value as antecedents with the role of customer familiarity as an intervening variable. Questionnaires were distributed to 100 Ananda Store consumers who were sampled in Garung District, Wonosobo Regency. Regression analysis is used to test the relationship between variables. The results showed that all independent variables tested in this study had a significant effect on repurchase itention. And the customer familiarity variable is a variable that mediates all product quality, retail service quality and precived value variables to repurchase intention. Teori tentang repurchase itention salah satunya adalah perilaku pelanggan dimana pelanggan merespons positif terhadap kulitas pelayanan suatu perusahaan dan berniat melakukan kunjungan kembali atau mengkonsumsi kembali produk perusahaan tersebut (Cronin, dkk. 1992). Penelitian ini menguji anteseden repurchase itention dengan menggunakan product quality, retail services quality dan precived value sebagai anteseden dengan peran customer familiarity sebagai variabel intervening. Kuesioner dibagikan kepada 100 konsemuen Ananda Store yang menjadi sampel di Kecamatan Garung, Kabupaten Wonosobo. Analisis regresi digunakan untuk menguji hubungan antar variabel. Hasil menunjukkan bahwa semua variabel bebas yang diujikan dalam penelitian ini berpengaruh signifikan terhadap repurchase itention. Dan variabel customer familiarity merupakan variabel yang memediasi semua variabel product quality, retail services quality dan precived value terhadap repurchase intention.
CUSTOMER SATISFACTION: IN SERVICE QUALITY RELATIONSHIP TO CUSTOMER LOYALTY Hanik Mawaddah; M Trihudiyatmanto
Journal of Social Sustainability Management Vol. 1 No. 2 (2021): April 2021
Publisher : Journal of Social Sustainability Management

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Abstract

This study aims to analyze the effect of Service Quality on Customer Loyalty with Customer Satisfaction as a mediating variable. The population and sample of this study were users of J&T Express delivery services in Mojotengah Wonosobo District. Samples were conducted using non-probability sampling method. Data collection was carried out by using questionnaires distributed directly to the community using J&T Express Wonosobo Branch who had shipped goods using J&T Express delivery service as many as 100 questionnaires. The statistical method uses Structural Equation Modeling (SEM) analysis. The results of this study indicate that Service Quality has a positive effect on customer loyalty, Service Quality has a positive effect on Customer Satisfaction, Customer Satisfaction has a positive effect on Customer Loyalty, Service Quality has a positive effect on Customer Loyalty with Customer Satisfaction as a mediating variable in J&T Express delivery services. Penelitian ini bertujuan untuk menganalisis pengaruh Service Quality (kualitas pelayanan) terhadap Customer Loyalty (loyalitas pelanggan) dengan Customer Satisfaction (kepuasan pelanggan) sebagai variabel mediasi. Populasi dan Sampel dari penelitian ini adalah pengguna jasa pengiriman J&T Express di Kecamatan Mojotengah Wonosobo. Sampel yang dilakukan dengan metode non probability sampling pengumpulan data dilakukan dengan kuesioner disebar langsung pada masyararakat pengguna J&T Express Cabang Wonosobo yang pernah melakukan pengiriman barang yang menggunakan jasa pengiriman J&T Express sebanyak 100 kuesioner. Metode statistik menggunakan analisis Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa Service Quality berpengaruh positif terhadap customer loyalty, Service Quality berpengaruh positif terhadap Customer Satisfaction, Customer Satisfaction berpengaruh positif terhadap Customer Loyalty, Service Quality berpengaruh positif terhadap Customer Loyalty dengan Customer Satisfaction sebagai variabel mediasi pada jasa pengiriman J&T Express.
Co-Authors Aam Rais Abiodun Babatunde Onamusi Achmad Affandi Adia Azza Ilfana Aditya Kusuma Aditya, Dede Afna Elfiana Agus Putranto Agus Putranto Agus Putranto Agus Putranto Agus Putranto Agus Putranto Agus Putranto Ahadiyah, Latifatul Ahirotunisa, Suci Ahmad Guspul Ahmad Ismoyo Dwi Sapto Aji Ahmad Khoiri Ahmad Setiawan Ainun Nafisatul A Aji Ahadun Rojab Aji Dwi Purnama Akbar, Muhamad Asif Maulana Ali Mutafi Ana Fatiya Anggoro, Retno Anisa Putri Juliani Annisa Oktavia Apriliani, R. Aj Endang P. Apriliani, R. Aj. E.P. Arifa, Ziida Arlinda Dwi Listiyana Arnidasari Arnidasari Arsadhana, Muhamad Arum Ardianingsih Aslan Aslan Atika Mayliani Ayu Septia Ninda Azilla, Firda Fajria Nur Azimatus Zahro Azka, M. Gilang Maulana Bahtiar Efendi Bahtiar Efendi Bahtiar Efendi Bahtiar Efendi Bahtiar Efendi Bayu, Rahindra Cahyani, Herlina Dwi Caliesta Meydina Candra Eka Darmawan Cemarawati, Nungki Choirunisak Choirunisak Cindi Vidia Nurmasih Dania, Afifah Farrah Deandra Mawardani Dede Aditya Dewantoro, Bambang Dewi Uswatun Khasanah Dian Asmarajati Dian Milasari, Dian Dian Priatiningsih Diana, Linda Sely Donita Septiana Insyiraah Eka Prihati Eko Prawoto Eko Prawoto Endah Sri Wahyuningsih Eni Candra Nurhayati Eni Candra Nurhayati Eni Candra Nurhayati Eni Candra Nurhayati Faa’iqoh, Azzah Faisal Abdilah Sunyono Fajar Rohino Fariqoh Fariqoh Fatoni Fatoni Fika Khairu Rahmah Fikroni Fikroni Fina Amalia Masri Firly Muliya Rahmadana Fitriyan Fitriyan Futhna Fadlilah Hafitzah, Nur Hanafi, Ridwan Hanik Mawaddah Haning Kusuma Haning Kusuma Heri Purwanto Heri Purwanto Heri Purwanto Heri Purwanto Heri Purwanto Heri Purwanto Heri Purwanto Heri Purwanto Heri Purwanto Herlina Dwi Cahyani Hernawan Abadi Hidayah, Attinia Hudi, Pertiwi Teguh Icha Al'May Syafa Ika ‘Asaliatun Amalia Intan Kusuma Wardani Iqbal, Muhammad Amjed Irfan Choerul Anam Ismi Yunaena Jannah, Nina Sarifatul Jarjayus, Muhammad Jumaidi Jumaidi Kaukab, M. Elfan Khaeroman, Khaeroman Kholil Khudlori Kholishotul H Khusnul Hidayah Khusnul Hidayah Komala Ardiyani Kusdayanti, Niken Kusuma, Haning Kuwat Lailatun Nafiah Laela Arofatun Laily Khayati Larasati, Indah Layli Sa’adah Leni Nur Khofifah Liana Dewi Linda Sely Diana Lusiani Nur Panjaitan M Rafi Muharmawan M Zidni Ilman Nafi'an M. Elfan Kaukab M. Elfan Kaukab M. Elfan Kaukab Maesaroh, Nafisatul Mahfiroh, Nailil Mardayanti, Mella Marlia Nurhayati Maula, Muhammad Nafi' Maula, Nur Ishmatul Maulidi, Rizky Maulidin Fachrur Mayliani, Atika Meftahudin Meftahudin Meftahudin Meftahudin Meftahudin, Meftahudin Miftahudin Miftahudin Mochammad Khafidul Furqon Mohammad Bahrus Syakirin Mohammad Sigit Taruna Mufaat Priatmoko Muhamad Akhlis Muhammad Faiz Ramadhan Muhammad Fajar Muhammad Fikri Muhammad Ni'am Ali Muhammad Samsul Bahri Muhammad Zidan Arrizki Mujiyono, Slamet Munadi Munadi Mustofa Mustofa Nabila Nabila, Nabila Nabila, Shofiyyatun Nada Maulida T Nafitasari, Siti Dia Najib Alwi Alfarizi Ndan Riono Nina Sarifatul Jannah Noor Hikmah, Noor Novelita Rahma Arifa Nur Isnaeni Nur Wakhidah Nurhayati, Eni Candra Nurul Amalia Nurul Istianah Nuruzzaman, Muhammad Efrizal Zahid Occa Hafidz A Oktavia, Annisa Oktaviana, Adelia Panjaitan, Lusiani Nur Pertiwi Teguh Hudi Pranaditya, Ari Prananditya, Ari Prawoto, Eko Puji Purnawan Purnama, Satria Sa'ban Purnama, Yayan Yudha Purnawan, Puji Pusaka, Semerdanta Putranto, Agus Putri Avriani Putri, Armelia Army R. Aj Endang P. Apriliani R. Aj. E.P. Apriliani R. Aj. EP. Apriliani Rais, Aam Rakhmawati Rakhmawati Rama Harmazi Ramadlan Falakhussyaifusoni Rasyid Fadillah Rian Hidayat Rian Hidayat Rian Nur Arifin Ricky Prassetya Risa Risa Rita Safitri Rita Safitri Rizki Andrian Syah Rizki Rahma Diani Rizkiyadi, Dicky RKU. Prima Manggala Rojab, Aji Ahadun Sabila, Asfyani Maiza Sabrina, Hana Sahar Wardani Salma Khusna Wahda Saqinna, Az Zahra Agni Sardjana Orba Manullang Sari, Fangela Myas Sarifah, Niswatus SETIAWAN, Ahmad Siska Agustina Dewi Siti Irawati Siti Nur Aisah Siti Zulaikha Sofiyatul Mukaromah Sri Hartiyah SRI LESTARI Sri Wulandari Sukardi Sukardi Sukardi Sukardi Suprapti, Fitri Susanti Susanti Susanto Susanto Syafnita , Syafnita Syafnita, Syafnita Teguh Cahyono Tri Buana Pamungkas Tri Yusufi Mardiana Tyas, Dwi Ana Kusumaning Utami, Farida Riza Vika Putri Zamanina Wahyu Tri Lestari Winarni, Endra Yulian Dwi Cahyo Yunaena, Ismi Zulfan, Muhammad Rifki Zulia Yustina