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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Ilmu Manajemen Terapan (JIMT) Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Prosiding Konferensi Nasional PKM-CSR Jurnal Manajemen Bisnis Transportasi dan Logistik Studi Akuntansi, Keuangan, dan Manajemen Jurnal Ilmu Multidisplin Safari : Jurnal Pengabdian Masyarakat Indonesia Jurnal Sosial dan Sains MANAGER: Journal of Management and Administration Science Aspirasi : Publikasi Hasil Pengabdian dan Kegiatan Masyarakat Fokus Bisnis: Media Pengkajian Manajemen dan Akuntansi International Journal of Economics and Management Sciences Jurnal Siber Transportasi dan Logistik Jurnal Kemitraan Masyarakat Jurnal Pelayanan Masyarakat Inovasi Sosial: Jurnal Pengabdian Masyarakat Atestasi : Jurnal Ilmiah Akuntansi Logistica : Journal of Logistic and Transportation Siber Nusantara of Community Service Review (SNCSR)
Olfebri
Institut Transportasi Dan Logistik Trisakti
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The Impact Of Social Media Marketing Activity On Purchase Intention: Brand Awareness As A Moderator In An Intercity Bus Study Olfebri; Yuliantini; Cecep Pahrudin
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 3 (2025): JIMKES Edisi Mei 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i3.3528

Abstract

The optimization of social media in public transportation facilities such as public buses is increasingly being improved. So far, empirical research that examines the role of Social Media Marketing Activity (SMMA), Brand Awareness (BA), and Purchase Intention (PI) in one model at the same time in the perspective of Uses and Gratification Theory (UGT) is very limited. This study aims to examine the role of SMMA as an antecedent to BA and PI, as well as the contribution of BA as a moderator to the influence of SMMA on PI in the UGT perspective. This study obtained 262 answers from respondents who are intercity and interprovincial bus users and actively use Facebook as social media to get information about Public Buses. Data was collected using a questionnaire with a convenience sampling approach. The hypothesis that has been proposed in this study is entirely accepted with the direction of influence being entirely positive. This study reveals that SMMA is able to provide alternatives in answering user needs, the optimization of SMMA can trigger the dual role of BA as an internal and external factor in increasing the PI of public buses.
The Analysis of On-Time Performance, Service Quality, Brand Image, and Promotion on Passenger Loyalty through Passenger Satisfaction Yuliantini; Olfebri Olfebri; Aang Gunawan; Basri Fahriza
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3598

Abstract

  The purpose of this study is to develop hypotheses related to factors that influence passenger loyalty, especially in the aviation sector. The approach used in this literature review is descriptive qualitative. The data collection technique is to use literature studies or review relevant previous articles. The data used in this descriptive qualitative approach were obtained from previous studies relevant to this study and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Elsevier, Sage Q2-Q4, Web of Science, Sinta Journal, DOAJ, EBSCO, Google Scholar, and digital reference books. The results of this literature review are as follows: 1) On-time performance affects passenger satisfaction; 2) Service quality affects passenger satisfaction; 3) Brand image affects passenger satisfaction; 4) Promotion affects passenger satisfaction; 5) On-time performance affects passenger loyalty; 6) Service quality affects passenger loyalty; 7) Brand image affects passenger loyalty; 8) Promotion affects passenger loyalty; 9) Passenger satisfaction affects passenger loyalty; 10) On-time performance affects passenger loyalty through passenger satisfaction; 11) Service quality affects passenger loyalty through passenger satisfaction; 12) Brand image affects passenger loyalty through passenger satisfaction; and 13) Promotion affects passenger loyalty through passenger satisfaction. This study is limited to passenger loyalty in the aviation sector. This study contributes to the understanding of factors influencing passenger loyalty, with a focus on factors such as on-time performance, service quality, brand image, promotion, and passenger satisfaction. This research provides new insights into other factors influencing passenger loyalty, particularly in the aviation industry. Thus, it can serve as a reference for future literature.   Keywords: Passenger Loyalty, Passenger Satisfaction, On-Time Performance, Service Quality, Brand Image, Promotion
Determinasi Kinerja Karyawan dan Keterikatan Karyawan pada Perusahaan Kargo Domestik: Studi Tinjauan Pustaka Primadi Candra Susanto; Olfebri; Aswanti Setyawati; Rohana Sitanggang; Cecep Pahrudin; Yuliantini; Aang Gunawan
Jurnal Manajemen Pendidikan dan Ilmu Sosial Vol. 7 No. 1 (2025): Jurnal Manajemen Pendidikan dan Ilmu Sosial (Desember 2025 - Januari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jmpis.v7i1.6750

Abstract

Penelitian ini bertujuan untuk menganalisis Determinasi Kinerja Karyawan dan Keterikatan Karyawan: Analisis Motivasi, Kompensasi, Disiplin dan Mentoring pada Perusahaan Kargo Domestik. Metode yang digunakan yaitu deskriptif-kualitatif, pendekatan yang digunakan yaitu literature review, penelitian ini menyintesis temuan dari berbagai artikel akademik terindeks internasional yang relevan. Data dikumpulkan dari artikel-artikel terindeks internasional bereputasi melalui basis data seperti Scopus, Web of Science, Emerald, Springer, dan Google Scholar. Literatur yang dipilih dianalisis menggunakan teknik reduksi, penyajian data dalam bentuk matriks, serta sintesis komparatif untuk menemukan pola, kesamaan, dan perbedaan antar penelitian. Hasil penelitian menunjukkan bahwa Motivasi, Kompensasi, Disiplin dan Mentoring berpengaruh terhadap Kinerja Karyawan, baik secara langsung atau tidak langsung melalui Keterikatan Karyawan pada Perusahaan Kargo Domestik.
Pelatihan Kepemimpinan Bagi Karyawan Generasi Z di Perusahaan Kargo Internasional: Strategi dan Implementasi Primadi Candra Susanto; Olfebri Olfebri; Aswanti Setyawati; Rohana Sitanggang; Reza Fauzi Jaya Sakti
Jurnal Kemitraan Masyarakat Vol. 2 No. 4 (2025): Desember : Jurnal Kemitraan Masyarakat
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jkm.v2i4.2611

Abstract

This Community Service Program was conducted to enhance the competencies of supervisors in the logistics and transportation division of an international cargo company through leadership training tailored to the characteristics of Generation Z. The program aimed to strengthen participants’ capabilities in managing workplace dynamics, improving team communication, and promoting more effective performance through a flexible leadership approach. The training was held on November 18, 2025, at the company’s head office in Bekasi and was attended by 16 supervisors. The methods used included material presentations, group discussions, case study analysis, and an interactive question-and-answer session. The results indicate an increased understanding among participants regarding Generation Z work behavior, appropriate leadership principles, and more adaptive management strategies. This program is expected to provide sustainable benefits for human resource development and to enhance leadership effectiveness within the logistics sector.
Determination of Customer Loyalty in the International Cargo Company Olfebri Olfebri
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 3 (2024): Dinasti International Journal of Education Management and Social Science (Febru
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/dijemss.v5i3.2385

Abstract

The purpose of this research is to understand the Factors Influencing Customer Loyalty: This study probably aims to investigate the factors that most influence customer loyalty in the freight forwarding sector. This can include aspects such as the relationship between the company and customers, service quality, customer satisfaction, price, and other relevant factors and measure the level of customer loyalty to freight forwarding companies in East Jakarta. This can be done through surveys, interviews, or analysis of historical data. The study used quantitative methods, which used random sampling for respondents to find data, the population is a user of freight forwarders in the East Jakarta Area by disseminating online and directly. Data analysis was processed using SEM PLS series 4 to find a definite answer from the results of the questionnaire distribution that lasted for two months. In this study, only the relationship between relationship and customer loyalty showed statistical significance, but the direction of the relationship did not match initial predictions. The relationship between Customer Satisfaction and Customer Loyalty has not been shown to be statistically significant. Recommendations in the freight forwarding sector, increasing customer loyalty can be achieved through improved customer relationships, consistent service quality, and ensuring customer satisfaction. By focusing on these aspects, companies can strengthen long-term relationships with customers and improve their performance in the freight forwarding industry
Determining the Performance of Sea Tolls in Indonesia : Analysis of Port Infrastructure, Logistics Connectivity, and Fleet Capacity: Management Grace Vita Vidyani; Olfebri Olfebri
International Journal of Economics and Management Sciences Vol. 3 No. 1 (2026): February : International Journal of Economics and Management Sciences
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijems.v3i1.1142

Abstract

This study aims to analyze the influence of port infrastructure, logistics connectivity, and fleet capacity on the performance of sea tolls in Indonesia. The approach used in this literature review study is descriptive qualitative. The data collection technique used is a literature study or review of relevant previous articles published between 2021 and 2026. The technique used in this literature review is comparative analysis. The data used in this descriptive qualitative approach came from previous studies relevant to this study and sourced from academic online media such as Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Q2-Q4 Emerald, Elsevier, Sage, Web of Science, Sinta 2-5 Journal, DOAJ, EBSCO, Google Scholar, Copernicus, and digital reference books. The results of the study show that: 1) Port infrastructure affects sea toll performance; 2) Logistics connectivity affects sea toll performance; 3) Fleet capacity affects sea toll performance.
Pengaruh Kualitas Merek yang Dipersepsikan dan Kesadaran Merek terhadap Niat Pembelian Kembali yang Dimediasi oleh Keterlibatan Pelanggan pada Qatar Airways, Jakarta, Indonesia Earny Ambarsari; Lira Agusinta; Olfebri Olfebri; Sandriana Marina
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8049

Abstract

Industri penerbangan internasional menghadapi persaingan yang semakin ketat seiring dengan pemulihan pascapandemi COVID-19, sehingga maskapai dituntut tidak hanya menarik pelanggan baru tetapi juga mempertahankan pelanggan yang sudah ada melalui peningkatan niat pembelian kembali. Meskipun Qatar Airways dikenal sebagai maskapai premium dengan reputasi global, di pasar Jakarta, Indonesia masih terdapat tantangan operasional dan persaingan yang berpotensi memengaruhi loyalitas pelanggan. Penelitian ini bertujuan untuk menganalisis pengaruh brand perceived quality dan brand awareness terhadap repurchase intention yang dimediasi oleh customer engagement pada pelanggan Qatar Airways di Jakarta, Indonesia. Penelitian ini menggunakan pendekatan kuantitatif dengan desain penelitian eksplanatori. Populasi penelitian adalah pelanggan Qatar Airways di Jakarta, dengan sampel sebanyak 220 responden yang dipilih menggunakan teknik purposive sampling. Pengumpulan data dilakukan melalui kuesioner berbasis skala Likert, sedangkan teknik analisis data menggunakan Structural Equation Modeling–Partial Least Squares (SEM-PLS) dengan bantuan perangkat lunak SmartPLS. Hasil penelitian menunjukkan bahwa brand perceived quality dan brand awareness berpengaruh positif dan signifikan terhadap customer engagement dan repurchase intention. Selain itu, customer engagement berpengaruh signifikan terhadap repurchase intention serta terbukti memediasi pengaruh brand perceived quality dan brand awareness terhadap niat pembelian kembali. Penelitian ini menyimpulkan bahwa keterlibatan pelanggan merupakan faktor kunci dalam membangun loyalitas pelanggan. Oleh karena itu, disarankan agar Qatar Airways terus meningkatkan kualitas layanan, memperkuat strategi kesadaran merek, dan mengembangkan program keterlibatan pelanggan yang berkelanjutan di pasar Indonesia.
Rancangan Tata Letak Gudang Share Storage Distributor Cat dengan pendekatan Systematic layout planning Ahmad Zaenal Abidin; Sita Aniisah Sholihah; Olfebri Olfebri
Jurnal Ilmu Manajemen Terapan Vol. 7 No. 4 (2026): Jurnal Ilmu Manajemen Terapan (Maret - April 2026)
Publisher : Dinasti Review Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jimt.v7i4.8167

Abstract

Penelitian ini bertujuan merancang tata letak gudang barang jadi yang optimal dengan mengintegrasikan metode Systematic Layout Planning (SLP) dan Shared Storage. Hasil penelitian menunjukkan peningkatan efisiensi operasional yang signifikan, di mana waktu pemrosesan berkurang dari 25 menit menjadi 12 menit, mencerminkan peningkatan kecepatan proses lebih dari 50%. Temuan ini memvalidasi teori bahwa tata letak yang efektif mampu meminimalkan waktu tunggu (delay) yang berlebihan. Penerapan Shared Storage terbukti meningkatkan kapasitas gudang sebesar 40%, memungkinkan penyimpanan hingga 677 palet dari kapasitas awal 484 palet. Selain itu, reorganisasi ini berhasil mengurangi kesalahan pengiriman melalui penempatan strategis produk kategori A di area yang mudah dijangkau dan dekat dengan pintu akses (I/O). Prinsip ini secara efektif mempercepat siklus pengambilan dan pengiriman barang, sehingga meningkatkan daya saing perusahaan melalui alur transformasi material yang lebih lancar dan terorganisir.
Analisis Pengaruh Tata Letak Gudang, Kualitas Sumber Daya Manusia, dan Kinerja Gudang terhadap Efisiensi Gudang dengan Teknologi Informasi sebagai Variabel Mediasi pada Gudang Lini 1 Bandara Soekarno Hatta Madi Pradana; Nursery Alfaridi; Olfebri Olfebri
Jurnal Siber Transportasi dan Logistik Vol. 4 No. 1 (2026): (JSTL) Jurnal Siber Transportasi dan Logistik (April - Juni 2026)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jstl.v4i1.731

Abstract

Efisiensi gudang menjadi isu penting dalam manajemen logistik akibat meningkatnya kompleksitas aktivitas distribusi dan pergudangan di Bandara Soekarno Hatta. Penelitian ini bertujuan untuk menganalisis pengaruh tata letak gudang, kualitas sumber daya manusia, dan kinerja gudang terhadap efisiensi gudang dengan teknologi informasi sebagai variabel mediasi pada Gudang Lini 1 Bandara Soekarno Hatta. Penelitian menggunakan pendekatan kuantitatif dengan metode sensus terhadap 200 karyawan PT. Bangun Desa Logistindo. Analisis data dilakukan menggunakan regresi linier berganda dengan bantuan SPSS. Hasil penelitian menunjukkan bahwa tata letak gudang, kualitas sumber daya manusia, dan kinerja gudang berpengaruh positif dan signifikan terhadap efisiensi gudang. Teknologi informasi juga berperan sebagai variabel mediasi parsial yang memperkuat hubungan antar variabel operasional dengan efisiensi gudang. Koefisien determinasi menunjukkan nilai yang sangat tinggi, dimana model mampu menjelaskan lebih dari 88% variasi efisiensi gudang. Temuan ini menegaskan bahwa efisiensi operasional gudang dapat dicapai melalui optimalisasi terpadu antara desain fisik gudang, kompetensi sumber daya manusia, performa operasional, dan implementasi sistem digital. Penelitian ini memberikan kontribusi teoritis terhadap literatur manajemen pergudangan serta kontribusi praktis berupa strategi peningkatan operasional perusahaan logistik di terminal kargo bandara.
Pengaruh Infrastruktur, Suprastruktur dan Sumber Daya Manusia Terhadap Kepuasan Pengguna Jasa yang Dimediasi oleh Kinerja Operasioanl Pelabuhan Malundung Tarakan Provinsi Kalimantan Utara Grace Markella; Langas Denny Siahaan; Rohana Sitanggang; Olfebri Olfebri
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 5 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Mei - Juni 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i5.8443

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh infrastruktur pelabuhan, suprastruktur pelabuhan, dan sumber daya manusia terhadap kepuasan pengguna jasa, dengan kinerja operasional sebagai variabel mediasi pada Pelabuhan Malundung Tarakan, Provinsi Kalimantan Utara. Penelitian ini dilakukan dengan pendekatan kuantitatif dan menggunakan metode Structural Equation Modeling (SEM). Jumlah responden dalam penelitian ini adalah 230 pengguna jasa yang dipilih secara purposive sampling berdasarkan keterlibatan langsung mereka dalam aktivitas kepelabuhanan. Hasil analisis menunjukkan bahwa infrastruktur, suprastruktur, dan sumber daya manusia berpengaruh positif dan signifikan terhadap kinerja operasional. Selain itu, ketiga variabel tersebut juga berpengaruh langsung terhadap kepuasan pengguna jasa. Kinerja operasional terbukti mampu memediasi secara signifikan pengaruh ketiga variabel independen terhadap kepuasan pengguna jasa. Suprastruktur pelabuhan dan sumber daya manusia memiliki pengaruh dominan dalam meningkatkan kinerja dan kepuasan pengguna. Implikasi dari penelitian ini menegaskan pentingnya investasi berkelanjutan pada pengembangan fasilitas pelabuhan dan peningkatan kompetensi sumber daya manusia untuk mendorong efisiensi operasional dan kepuasan pelanggan. Hasil penelitian ini diharapkan menjadi referensi strategis bagi pengelola pelabuhan dalam merumuskan kebijakan peningkatan layanan.
Co-Authors A.A. Ketut Agung Cahyawan W Aang Gunawan Aang Gunawan Aang Gunawan Abdullah Ade Suryobuwono Adie Kuntara Agus Suhendra Agusinta, Lira Agustin, Dita Amelia Ahmad Zaenal Abidin Aisyah Rahmawati Aisyah Rahmawati Alfais Amin Darmawan Amrulloh Ibnu Kholdun Andri Andri Andri Primadi Andri, Gus Aswanti Setyawati Aswanti Setyawati Basri Fahriza Basri Fahriza Bayu Gede Prandali Cecep Pahrudin, Cecep Danang Darunanto Deslida Saidah Dita Amelia Agustin Earny Ambarsari Ega Ananda Dwi Syahputra Esti Liana Euis Saribanon, Euis Grace Markella Grace Rumondang Grace Vita Vidyani Gus Andri Hadi Prayitno, Hadi Hadi Setyabudi Pramono Haris Haris, Haris Harry Purwoko Harry Purwoko Ika Utami Yulihapsari Irwan Chairuddin Juliater Simarmata Juliater Simarmata Langas Denny Siahaan Lira Agusinta Madi Pradana Mawadi, Citra Putri Mohamad Arif Hernawan Muhammad Harri Pasakti Nugroho Muhammad Thamrin Muhammad Tohir Nasrullah Nasrullah Nursery Alfaridi Okin Ringan Purba Okin Ringan Purba Okta Bagus Maulana Otto Sugiharto Prakoso Pasa, Inda Tri Peppy Fachrial Prasadja Ricardianto Prasadja Ricardianto Prasetiyo, Boy Fajar Primadi Candra Susanto Raden Didiet Rachmat Hidayat Reza Fauzi Jaya Sakti Riza Lestari Riza Lestari Rohana Sitanggang Rr. Endang Wahyuni Rully Indrawan Sandriana Marina Sandriana Marina Sarinah Sihombing Sita Aniisah Sholihah Sitanggang, Nadia Veronica Sitanggang, Rohana Sitanggang, Rohana Siti Maemunah Slamet, Asep Gunawan Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Sugiyanto Teguh Palinggi Wardhana, Aditya Wasil, Mohammad Yahya Kuncoro Yosi Pahala Yulianti Keke Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini Yuliantini