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Patient Satisfaction Level on Effect of Treatment Duration at Prima Medan Royal Hospital Lubis, Nurul Sri Finna; Girsang, Ermi; Nasution, Sri Lestari Ramadhani; Suyono, Tan
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7086

Abstract

Waiting time in patient care the treatment is a problem that often causes patient complaints in various health institutions. The time a patient remains at registration, examination, and drug taking reflects how the agency manages the service component tailored to the patient's situation and expectations. This research aims to see the waiting time with patient satisfaction. This study uses a research design analytic observational with a cross-sectional study approach conducted at the hospital Royal prima. The sampling technique uses purposive sampling with as many as 170 respondents. Analysis test with chi-square test with a significance level of p < 0.05. From the chi-square test results, the waiting time for registration and examination drug on patient satisfaction obtained p value = 0.000 and 0.021 <0.05 means Ho is rejected and Ha accepted, implying a relationship between the waiting time for registration and inspection with patient satisfaction. Meanwhile, the time of taking the drug on patient satisfaction is obtained p value = 0.400> 0.05 means Ho is accepted and Ha is rejected, meaning there is no relationship between the time Wait for taking medication and patient satisfaction. So, it is recommended that officers be more committed and disciplined in providing appropriate services with a predetermined schedule.
Are There Effects of Brand Equity Elements at Hospital Wirahusada Kisaran Hamsi, Quratul Aini; Girsang, Ermi; Nasution, Sri Lestari Ramadhani
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 4 (2022): Budapest International Research and Critics Institute November
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i4.7087

Abstract

Brand equity will make it easier for the hospital to market and determine the patient's wishes. This research is to find out how the Brand Equity Elements at RSU Wira Husada Kisaran. The sample size in this study was 20 samples. Research time was conducted since the author surveyed in January 2022 until data collection, followed by a seminar on results. The results showed that only the brand loyalty variable did not affect the interest of patients in reusing Wira Husada Kisaran Hospital, for variables brand awareness, perceived quality, association, word of mouth, and marketing mix affect the patient's interest in reusing Wira Husada Kisaran Hospital. The suggestion is that RSU Wira Husada Kisaran should optimize patient satisfaction and meet patient needs by adding health services that are to patient needs and improving service quality.is the new face of Turkey under Erdogan's political management
Pengaruh komunikasi dan pemberian insentif terhadap kinerja perawat di RSU Royal Prima Medan Molek, Molek; Nasution, Sri Lestari Ramadhani; Simbolon, Boyke Marthin
Jurnal Prima Medika Sains Vol. 1 No. 1 (2019): Desember
Publisher : Program Studi Magister Kesehatan Masyarakat Universitas Prima Indonesia

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Abstract

Nurse performance is one of the determinants of hospital success rate in providing health services. Efforts to improve nurse performance include paying attention to nurses' work stress. The purpose of this study was to determine the effect of communication and incentives for nurses' performance in the inpatient room at Royal Prima Hospital Medan. This type of cross-sectional research with an explanatory research method approach. The total population of 41 nurses and all nurses used as respondents (total sampling). Data were analyzed using the chi-square test and logistic regression was used to obtain an OR (Odds Ratio) value. The results showed nurses with good communication would increase performance by 6.7 times (p = 0.012: OR = 6.708) and the provision of incentives would increase performance by 6.6 times (p = 0.006; OR = 6.667).
Pengaruh lama kerja dan pelatihan terhadap pelaksanaan inisiasi menyusui dini di RSU Royal Prima Medan Gontana, Tiffany; Nasution, Sri Lestari Ramadhani
Jurnal Prima Medika Sains Vol. 1 No. 1 (2019): Desember
Publisher : Program Studi Magister Kesehatan Masyarakat Universitas Prima Indonesia

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Abstract

Bidan sebagai salah satu petugas kesehatan mempunyai waktu yang banyak untuk berinteraksi dengan pasien bersalin. Dengan adanya upaya kesehatan ibu bersalin maka peran tenaga kesehatan sangatlah penting, karena bidan biasa memberikan keyakinan dan kepercayaan kepada ibu bersalin serta menuntun pelaksanaan IMD sesaat setelah bayi lahir. Kesalahan yang sering dilakukan adalah bayi yang baru lahir sudah dibungkus dengan kain sebelum diletakkan di dada ibunya dan kesalahan lain adalah bayi bukannya menyusu tetapi disusui. Penelitian ini bertujuan menganalisis pengaruh lama kerja dan pelatihan terhadap pelaksanaan inisiasi menyusui dini. Penelitian ini bersifat observasional analitik dengan sampel penelitian berjumlah 30 orang bidan. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh antara lama kerja dan pelatihan dengan pelaksanaan inisiasi menyusui dini dengan p-value sebesar 0.013 dan 0,008. Hasil uji regresi memperlihatkan bahwa bidan dengan mengikuti pelatihan akan meningkatkan melaksanakan inisiasi menyusui dini sebesar 11.1 kali dibandingkan dengan bidan yang tidak mengikuti pelatihan. Sedangkan bidan dengan lama kerja yang lebih lama akan meningkatkan pelaksanaan inisiasi menyusui dini sebesar 9 kali dibandingkan dengan bidan dengan masa kerja yang singkat.
Implementasi Kebijakan Akreditasi di Klinik Pratama Rushe, Rhesiwenny; Girsang, Ermi; Nasution, Sri Lestari Ramadhani
Journal of Telenursing (JOTING) Vol 6 No 2 (2024): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joting.v6i2.11773

Abstract

Akreditasi merupakan pengakuan terhadap mutu fasilitas pelayanan kesehatan setelah dilakukan penilaian bahwa fasilitas pelayanan kesehatan telah memenuhi standar akreditasi yang ditetapkan oleh pemerintah. Berdasarkan Peraturan Menteri Kesehatan Republik Indonesia Nomor 34 Tahun 2022 setiap klinik wajib dilakukan akreditasi. Penelitian ini bertujuan untuk menganalisis implementasi kebijakan akreditasi di Klinik Pratama Polda Jambi dengan metode kualitatif deskriptif. Data primer dikumpulkan melalui wawancara mendalam terhadap 6 informan. Data sekunder diperoleh melalui telaah dokumen dan observasi. Hasil penelitian yang didapatkan adalah implementasi kebijakan akreditasi di Klinik Pratama Polda Jambi berjalan dengan baik ditinjau dari faktor komunikasi, sumber daya, disposisi dan struktur birokrasi. Disarankan kepada Biddokkes Polda Jambi sebagai pembina fungsi untuk tetap melaksanakan sosialisasi akreditasi secara berkesinambungan dan kepada Klinik Pratama Polda Jambi untuk mendata kelengkapan klinik secara berkala. Kata kunci : Implementasi Kebijakan, Akreditasi Klinik
Analysis of Medicine Procurement Planning using FIFO and FEFO Methods at West Pasaman Regional Hospital Daulay, Ayu Sasmita; Girsang, Ermi; Ramadhani Nasution, Sri Lestari
Buletin Farmatera Vol 9, No 2 (2024)
Publisher : Universitas Muhammadiyah Sumatera Utara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30596/bf.v9i2.20849

Abstract

Abstract: Planning in medicine procurement is carried out because inefficiency can harm the smooth procurement of drugs for pharmaceutical service activities in the provision of overall health services, both medical, social and economic. Therefore, careful planning and medicine procurement management is needed. Stock-outs and stagnation that occur can also be influenced by drug storage methods that do not apply the First Expired First Out (FEFO) and First In First Out (FIFO) principles. This research aims to analyze medicine procurement planning using the FIFO and FEFO methods at the West Pasaman Regional Hospital using a descriptive research design through a qualitative approach. The results of this research conclude that the human resources, budget, facilities and infrastructure as well as procedures included in the input picture for drug procurement planning using the FIFO and FEFO methods at the West Pasaman District Hospital are under need, as are the human resources that have been met, the available budget and the facilities and infrastructure that has been fulfilled. However, several things must be evaluated regarding facilities and infrastructure, namely in the warehouse section, where the West Pasaman Regional Hospital still has a warehouse that is not conducive to procuring medicines.
Analisis Komunikasi Kesehatan Terhadap Partisipasi Masyarakat Dalam Program Vaksin Covid-19 Di Kota Jambi Tahun 2023 Muryadi, Elvaro Islami; Nasution, Sri Lestari Ramadhani; Girsang, Erni
An-Nadaa: Jurnal Kesehatan Masyarakat (e-Journal) Vol 10, No 2 (2023): AN-NADAA JURNAL KESEHATAN MASYARAKAT (DESEMBER)
Publisher : Universitas Islam Kalimantan Muhammad Arsyad Al Banjari Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/ann.v10i2.13319

Abstract

Dalam komunikasi kesehatan ada beberapa hal yang dapat mempengaruhi sesorang mau melakukan perubahan perilaku kesehatan, dimana hal tersebut dipengaruhi oleh kekuasaan/kekuatan, Diskusi dan partisipasi serta pemberian informasi. Vaksin covid 19 di Indonesia sudah ada sejak tahun 2020 dimana masyarakat diwajibkan untuk melakukan vaksinasi covid 19, guna untuk mencegah penyebaran covid 19 dan peningkatan derajat kesehatan masyarakat. Tujuan dari penelitian ini adalah menganalisis komunikasi kesehatan terhadap partisipasi masyakarat dalam program vaksin covid 19 di Kota Jambi tahun 2023.Penelitian ini adalah penelitian kualitatif non eksperimental yang menggunakan teknik survey untuk mendapatkan data, kemudian diuji korelasinya untuk mendapatkan hubungan pada variabel yang diteliti. Populasi dalam penelitian ini adalah 313.096 orang dengan sample sebesar 399 orang. Data ini di ambil dari seluruh masyakarat Kota Jambi yang telah melakukan vaksin ke 2 atau ke 3 dan kemudian diberikan quisoner baik online maupun offline. Hasil penelitian ini menunjukan bahwa adanya pengaruh pada perubahan perilaku masyarakat terhadap program vaksin covid 19 di Kota Jambi, dengan nilai p value 0,000 yang artinya < 0,005 hal ini menunjukan adalah pengaruh. Akan tetapi pengaruh yang paling besar nilainya adalah pemberian informasi berikutnya diskusi dan partisipasi dan yang terakhir adalah kekuasaan/kekuatan. Hal ini menunjukan bahwa masyarakat akan melakukan perubahan ketika mendapatkan informasi yang jelas dan diajak aktif untuk berdiskusi bukan melalui paksaan atau peraturan saja. Karna perubahan perilaku dengan menggukan paksaan tidak akan bertahan lama.Kata kunci : Komunikasi Kesehatan, partisipasi Vaksin Covid 19
Analysis of Factors Affecting Human Resource Performance at Martha Friska Multatuli General Hospital Medan Nasution, Sri Lestari Ramadhani; Akbarinda, Zsizsi; Girsang, Ermi
Journal La Medihealtico Vol. 5 No. 1 (2024): Journal La Medihealtico
Publisher : Newinera Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37899/journallamedihealtico.v5i1.1084

Abstract

In an effort to improve the degree of public health, human resources are needed who have the capacity, competence and professionalism in their fields so that they are able to apply the knowledge and knowledge they have in health services to the community. Without competence supported by reliable human resources, a hospital will have difficulty competing with other hospitals. To improve HR performance, it is necessary to pay attention to satisfaction factors at work. To know and analyze the influence of leadership style, work motivation, work quality, quantity of work, punctuality, work effectiveness, independence and work commitment on HR performance. is a descriptive research with a quantitative analytical approach. The population in this study was all human resources at RSU Martha Friska Multatuli Medan totaling 231 people, the sample of this study was 231 using total sampling techniques. of the study using the chi square statistical test obtained results: leadership style (p = 0.000), work motivation (p = 0.027), work quality (p = 0.000), work quantity (p = 0.000), punctuality (p = 0.00), work effectiveness (p = 0.000), independence (p = 0.000), work commitment (p = 0.000). Which shows the influence of HR performance of RSU Martha Friska Medan, and by using multiple logistic regression, the most dominant variable is work commitment, this can be seen from the Exp (B) value of 6,067 (which means that work commitment has 6 times more influence on the performance of human resources at RSU Martha Friska Multatuli Medan.
An Analysis Of Effect Job Demand Control-Support And Protection Motivation On Compliance In Filling Inpatient Care Medical Record Files At RSU. ESHMUN Medan Nasution, Sri Lestari Ramadhani; Muhammad Maulidin; Girsang, Ermi
International Journal of Health and Pharmaceutical (IJHP) Vol. 4 No. 2 (2024): May 2024
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v4i2.268

Abstract

An important indicator to determine the quality of service in a hospital is about the completeness of the hospital's medical record files. There are many problems arise due to incomplete medical record files and do not recorded neatly and regularly. The incident is due to lack of medical team awareness in recording all information or actions that would be given to the patient. The aim of this study is to analyse the effect of Job Demand-Control-Support and Protection Motivation on compliance in filling out Medical Record files at RSU ESHMUN Medan 2023. This study uses quantitative research method which is analytical in nature. The total sampling of this study is 115 active nurses at RSU ESHMUN Medan. The result of the study informs that there are very strong and significant effect among Job Demand-Control-Support and Protection Motivation on compliance in filling out Medical Record files at RSU ESHMUN Medan 2023. The variable that has the most influence on Obedience with filling in inpatient medical record files at RSU ESHMUN in 2023 is the Protection Motivation variable. It is recommended to RSU ESHMUN Medan to improve the administration pattern in order to all of nurses have the same job demands and receive the same support.
The Analysis Of Service Quality Increasing Outpatient Satisfaction At Al Islam Hospital Bandung Mare A, Fauzan; Girsang, Ermi; Nasution, Sri Lestari Ramadhani
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol 4, No 2 (2020): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v8i2.9876

Abstract

The aim of the research was to determine the quality of service on outpatient satisfaction at Al Islam Hospital Bandung. where this research uses quantitative research methods. where this research was conducted in the Clinical Pathology Laboratory unit by distributing 45 questionnaires to 45 outpatient respondents. The results of the research show that the spearmen's rank correlation calculation is 0.92, indicating that the service quality variable has a very strong relationship with patient satisfaction. Calculation of the determinant coefficient obtained a result of 84.6%, indicating that the service quality variable has an influence on patient satisfaction of 84.6%. The conclusion obtained from the results of this research is that the quality of laboratory services has a very strong influence on outpatient satisfaction
Co-Authors Achmad Noerkhaerin Putra Adnan, Maco Chan Adrian Adrian Agnes Yohana Kristino Ahmad Affandi Akbarinda, Zsizsi Alexander Angkasa Ali Napiah Nasution Amanda, Silvia Rizki Anggita, Nindi Dwi Anggraini, Tri Lidya Anita Merry Cisca Anjasari, Melati Salsabila Arie - Vonikartika Arum Grahini Kusumadewi Astari Wardiah Aulia, Dinda Rahmah Awanis Awanis Ayu Anggraini Bangun Binarwan Halim Br Pintubatu, Christina Delina Butar-Butar, Erika Fatrecia Marsaulina Buulolo, Netralman T.N Chrismis N. Ginting Chrismis Novalinda Ginting Chrismis Novalinda Ginting Christine Christine Christine Wijaya Christine Yennyanti Clinton Antony Clinton Antony Crismis Novalinda Ginting Cyintia Ginting Daulay, Ayu Sasmita Dessy Angraeni Siregar Dewi Purwanti Dewi Sartika Dhyta Nurhasanah Janas Diaz Farrasizdihar Dicca Brentazzoly Br Tarigan Disti Amanda Putri Duha, Kristin Berlianta Dzul Akbar Insani Erawati, Suci Erda, Roza Erisman Hondro Ermi Girsang Ermi Girsang Ermi Girsang Ermi Girsang Ermi Girsang Ermi Girsang Ermi Girsang Ervineco Limestan Farhan Fachrizal Farrasizdihar, Diaz Febrianty, Novita Dwi Ferdinan, Klaus Fitrianto, Rahmad Friska SR Ginting, Chrismis Novalinda Ginting, Crismis Novalinda Ginting, Ermi Ginting, Predy Roy Suranta Ginting, Sopianita Healthy Girsang, Ermi Girsang, Ermi Girsang, Erni Gontana, Tiffany Gunawan, Herry Gusbakti Gusbakti Hafizah, Nandani Zakia HAMSI, QURATUL AINI Harahap, S. Shelly Hazlina Harahap, Vinnie Hazriah Hasibuan, Amalia HILMAN TADJOEDIN, HILMAN Hulu, Welpin Hutabarat, Yohana Candra Andini Ibnu Rushd Idariani, Idariani Insani, Dzul Akbar irza Haicha Pratama Ismar, Elza Fahliza Johannes Bastira Ginting John Handy Mendrofa Juanda, Lidya Sari Juwita Hotmida Sitorus Kaban, Lyta Imanti Kangga, Elizabeth Kartika, Ferina Kenny Halim Kezia Debora Khainir Akbar Kristino, Agnes Yohana Leli Khairani Liani Br Ginting Liena, Liena Liester, I Nyoman Ehrich Lisa Yunita Marnas Lister, I Nyoman Ehrich Lubis, Maas Lubis, Nurul Sri Finna M. Ridho Fitra Alamsya Mangatas Silaen Manurung, Charles Mare A, Fauzan Maria Seri Arihta Maulidin, Muhammad Maulina, Febby Meliala, Yose Marselius A.P. Melysa, Melysa Mendrofa, Trisman Basri Mendrofa, Tuho Konsultasi Milka Rositi Sianipar Molek, Molek Morgan, Julian Muhammad Ari Pratama Muhammad Faridz Syahrian Muhammad Insan Andika Muhammad Maulidin Muhammad Maulidin Muhammad Maulidin Muhammad Rinaldy Muryadi, Elvaro Islami Nadia Zenni Andari Nadratul Ulya Nasution, Ahmad Fuadi Nasution, Ali Napiah Nasution, Muhammad Andriady Saidi Natali, Oliviti Nerseri Barus Njoto, Lina Noni Rokaya Pasaribu Oliviti Natali Padma Sekar Ayu Putri Prahasta Pane, Reybka Cindy Sitorus Parapat, Winny G I Paulina, Elsa Piety Kristiani Wau Primanita Novi Andriati Purba, Amelia Salsabila Putranto Manalu Putri Satriani Dachi Putri, Monica Putri, Nadya Nazimuddin Rapael Ginting Reh Malem br Karo Restin Julianti Zebua Revina, Monica Rezeki, Naomi Grace Ria Hartaty Rushe, Rhesiwenny S. Shelly Hazlina Hararap Santy, Darnedy Fatwa Mely Saud Parulian Harianja Sawato Zebua Setia Budi Simbolon, Boyke Marthin Sinaga, Ade Sindy Zelvia Sinta Ayu Setiawan Sintiya Hamdi Siregar, Fitria Desiana Siregar, Hafiz Hawari SITI AMINAH Sitompul, Fernades Stiven Elsafarindo Suci Erawati Suhartina Suhartina Suhartina Suhartina, Suhartina Sulistijanto, Eddy Suryana, Kresna Dharma Suyono, Tan Syahputra, Ari Denggan Syahrian, Muhammad Faridz Tamarin, Tamarin Tan Suyono Tan Suyono Tarigan, Gracia Hosanna Evelyn Tarigan, Setia Budi Thomson Parluhutan Nadapdap, Thomson Parluhutan Tiorismasni Zai Tommy Adhi Wijaya Tuho Konsultasi Mendrofa Ummi Kalsum Vonikartika, Arie - Waoziduhu Ndruru Wau, Reynel Putri Pratiwi Widya Yanti Sihotang Wienaldi, Wienaldi Wika Hanida, Wika Winda Tri Mutia Winvi, Feli Clarisa Yeni Puspawani Yuke Armika Yuliani Yuliani Yuliani, Riski Yurlina Zai Zai, Yurlina Zebua, Sawato Zelvia, Sindy Zendrato, Arisman