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All Journal JURNAL SAINS PEMASARAN INDONESIA Jurnal Minds: Manajemen Ide dan Inspirasi JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Riset Bisnis dan Investasi Jurnal Manajemen Bisnis Eka Prasetya Jurnal Administrasi Bisnis FISIPOL UNMUL Business Preneur : Jurnal Ilmu Administrasi Bisnis TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Ekonomika dan Manajemen Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Journal of Management and Digital Business Jurnal Pengabdian Masyarakat Bestari (JPMB) Industrial Research Workshop and National Seminar International Journal Administration, Business & Organization Applied Business and Administration Journal Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Kepada Masyarakat Nanggroe: Journal Of Scholarly Service Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Applied Business and Administration Journal (ABAJ) Nanggroe: Journal of Scholarly Service JUAN: Jurnal Pengabdian Nusantara
Chaniago, Harmon
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Perancangan Standar Operasional Prosedur (SOP) Penagihan Piutang sebagai Solusi Mengurangi Risiko Keterlambatan Pembayaran Ardellia, Azahra Sazida; Raharso, Sri; Sutisna, Ma’mun; Chaniago, Harmon; M, Mukaram
Nanggroe: Jurnal Pengabdian Cendikia Vol 3, No 8 (2024): November
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14219478

Abstract

Optimal management of trade receivables is crucial for maintaining a company's financial stability, especially for companies that implement a credit sales policy. While providing flexibility to partners, this policy also increases the risk of delayed payments or uncollectible receivables. This article discusses the development of a Standard Operating Procedure (SOP) for trade receivables collection at PT ABC, a company in the food and beverage (FnB) sector.The SOP is designed to provide structured guidance in the collection process, starting from identifying overdue receivables, sending  reminders through official letters, to ensuring timely payment settlement. The SOP development was carried out through observations, interviews, and data analysis to ensure its alignment with the company's operational needs. It is expected that the implementation of this SOP will minimize the risk of problematic receivables, support smooth operations, and maintain the company's cash flow stability in a sustainable manner.
Perancangan Standar Operasional Prosedur (SOP) Penagihan Piutang sebagai Solusi Mengurangi Risiko Keterlambatan Pembayaran Ardellia, Azahra Sazida; Raharso, Sri; Sutisna, Ma’mun; Chaniago, Harmon; M, Mukaram
Nanggroe: Jurnal Pengabdian Cendikia Vol 3, No 8 (2024): November
Publisher : Yayasan Daarul Huda Kruengmane

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.14219478

Abstract

Optimal management of trade receivables is crucial for maintaining a company's financial stability, especially for companies that implement a credit sales policy. While providing flexibility to partners, this policy also increases the risk of delayed payments or uncollectible receivables. This article discusses the development of a Standard Operating Procedure (SOP) for trade receivables collection at PT ABC, a company in the food and beverage (FnB) sector.The SOP is designed to provide structured guidance in the collection process, starting from identifying overdue receivables, sending  reminders through official letters, to ensuring timely payment settlement. The SOP development was carried out through observations, interviews, and data analysis to ensure its alignment with the company's operational needs. It is expected that the implementation of this SOP will minimize the risk of problematic receivables, support smooth operations, and maintain the company's cash flow stability in a sustainable manner.
Pembuatan Katalog Produk Untuk Product Knowledge Karyawan Azizah, Zahra Nur; Chaniago, Harmon; Raharso, Sri; Lastari, Hidya Indira; Tiorida, Ermina; Efawati, Yen
Jurnal Pengabdian Kepada Masyarakat Sosial Humaniora Vol 5 No 1 (2025): Juni 2025
Publisher : Fakultas Ekonomi dan Bisnis Universitas Muhammadiyah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37859/abdimasekodiksosiora.v5i1.9271

Abstract

Katalog produk bukan saja bermanfaat bagi konsumen, tetapi juga sangat berguna bagi customer service (CS) dalam melayani konsumen dengan cepat. Ciri khas konsumen sekarang adalah ingin cepat dan akurat. Untuk itu diperlukan katalog produk yang lebih lengkap dan detail dibandingkan dengan katalog yang diberikan ke konsumen. PKM yang dilakukan ini menjembatani kebutuhan tersebut, dengan membuatkan katalog khusus untuk CS. Ada beberapa tahap yang dilakukan dalam membuatnya, seperti: mencari informasi produk, menyusun informasi produk, mendiskusikan draft katalog produk pada pihak karyawan, melakukan evaluasi dan revisi katalog serta fiksasi katalog. Sebelum katalog digunakan dilakukan uji coba. Hasilnya katalog yang dibuat lebih informatif dan mampu mempermudah karyawan CS dalam memberikan layanan pada konsumen.
Artificial Intelligence (AI) dan Personalisasi Iklan: Memahami Pola Belanja Generasi Z Simanjuntak, Dina; Chaniago, Harmon
Jurnal Sains Pemasaran Indonesia (Indonesian Journal of Marketing Science) Vol 24, No 1 (2025): Mei
Publisher : Master of Management Diponegoro University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jspi.v24i1.10-29

Abstract

Di era digital ini, AI dan personalisasi iklan telah merevolusi cara bisnis menjangkau konsumen. Dunia e-commerce sedang mengalami transformasi yang cepat. Untuk alasan tersebut, penelitian ini bermaksud untuk mengetahui pengaruh artificial intelligence (AI) dan personalisasi iklan terhadap perilaku pembelian konsumen melalui metode kuantitatif yang bersifat explanatory. Untuk mencapai perolehan data sampel yang representatif, peneliti menggunakan jenis probability sampling dengan teknik simple random sampling. Data sampel yang layak uji terkumpul sebanyak 399 responden dimana data terkumpul dari konsumen e-commerce Shopee Generasi Z kalangan mahasiswa di Bandung Raya. Software SPSS versi 26 digunakan untuk mengolah data model regresi berganda. Diperoleh hasil penelitian yang mengungkapkan gambaran masing-masing variabel artificial intelligence (AI) (X1), personalisasi iklan (X2) dan perilaku pembelian konsumen (Y). Selain itu juga, diperoleh hasil hubungan kolerasi pada ketiga variabel. Variabel artificial intelligence (AI) dan personalisasi iklan memiliki pengaruh dua arah. Kemudian, variabel personalisasi iklan dan perilaku pembelian konsumen serta variabel artificial intelligence (AI) dan perilaku pembelian konsumen. Diketahui juga bahwa terdapat pengaruh simultan variabel bebas yaitu variabel artificial intelligence (AI) dan peronalisasi iklan terhadap perilaku pembelian konsumen.
Pembuatan Aplikasi Manajemen Persediaan ATK Berbasis Excel Visual Basic di PT PLN PUSHARLIS Kantor Induk Salma, Aliya; Chaniago, Harmon
Jurnal Pengabdian Kepada Masyarakat Vol. 5 No. 2 (2025): Jurnal Pengabdian Kepada Masyarakat
Publisher : Institut Agama Islam Sultan Muhammad Syafiuddin Sambas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37567/pkm.v5i2.3817

Abstract

Office activities are closely related to various equipment needed. Office Stationery (ATK) is an important need that must be met for an agency and its use needs to be properly supervised because it acts as the main supporting facility in carrying out the administration process. The ATK inventory management system at PLN PUSHARLIS has been computerized, but there are still several weaknesses in terms of data input and preparation of inventory reports so that there is no automation process and there is no certainty of recording accuracy. This project aims to (1) Determine the initial condition of office stationery inventory management, (2) Design and create an application, and (3) Implement the application at PT PLN PUSHARLIS Main Office. This project uses the waterfall method. Data collection techniques are carried out by direct observation and conducting interviews, and are supported by data obtained from actual field conditions. The application is designed and created using Microsoft Excel Visual Basic. This application has several main features in the form of a goods database, interactive dashboard, recording of incoming and outgoing goods, and automatic reporting of goods inventory. Based on the test results using the blackbox testing method and supported by the results of the usability testing questionnaire, the application runs well without any errors and can be used as a tool in managing office stationery more efficiently. In addition, the informative interface makes this application easy to understand and use by users.
Pembuatan Aplikasi Peyimpanan Peraturan Perusahaan Berbasis Visual Basic di PT XYZ Divisi HCGS Maria Karmelita; Harmon Chaniago
SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia Vol. 4 No. 2 (2025): Juni : SEWAGATI: Jurnal Pengabdian Masyarakat Indonesia
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/sewagati.v4i2.2160

Abstract

The utilization of information technology in the digital era is an important factor in supporting company operational activities, including in managing regulatory data. PT XYZ Human Capital General Support (HCGS) Division currently still uses an ordinary excel-based regulatory data storage system that only contains links to external websites and for internal regulations originating from within the company. This system has several disadvantages, such as dependence on internet connection, risk of unavailability of documents when needed, and lack of effectiveness in searching data and documents. Regulations fall into the category of vital archives, thus requiring a structured and reliable management system. This project aims to design an excel VBA-based company regulation data storage and management application to increase the effectiveness and ease of access to documents. Tests were carried out using the black box testing method and distributing questionnaires with evaluation indicators, referring to the five aspects of usability testing, namely learnability, efficiency, memorability, errors, satisfaction. The evaluation results show that this application has met user needs and functions as expected. The results of this project are expected to provide benefits for both the author, company, and academic parties as an applicable and sustainable digital solution.
Desain dan Implementasi Aplikasi Monitoring Tender Berbasis Excel Visual Basic di PT XYZ Fitriawan, Anisa; Chaniago, Harmon
TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Vol. 5 No. 2 (2025): TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat (Mei)
Publisher : Fakultas Teknik, Universitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/tekiba.v5i2.5361

Abstract

The Marketing and Sales Division of PT XYZ faces challenges in managing tender data due to the lack of an integrated and structured system. The dispersion of data across multiple locations complicates the monitoring process, particularly when the company participates in multiple tenders simultaneously. This project aims to address the issue by identifying initial problems, designing, and implementing a tender monitoring application within the division. The development process employed the waterfall methodology. Data were collected through direct observation and interviews with administrative staff as primary sources, while secondary data were obtained from relevant documentation. The results showed that the administrative staff in the marketing and sales division were significantly assisted in managing tender data, particularly in terms of processing speed. Previously, data management was performed manually using Excel documents without automation, taking around 10 minutes. After the implementation of this application, the tender data processing time was significantly reduced, with an average speed improvement of 89%. This solution contributes to enhancing the efficiency, structure, and accuracy of tender information management, facilitates progress monitoring, and supports the creation of tender reports within the Marketing and Sales Division of PT XYZ.
OPTIMALISASI MANAJEMEN DOKUMEN HOUSEKEEPING DENGAN GOOGLE DRIVE UNTUK EFISIENSI DATA PADA HOTEL DE JAVA Fadhlurrohman, Muhammad Thoriq; Tiorida, Ermina; Raharso, Sri; Chaniago, Harmon
JUAN: Jurnal Pengabdian Nusantara Vol. 1 No. 4 (2024): Oktober 2024
Publisher : CV Sentra Nusa Connection

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63545/juan.v1.i4.71

Abstract

Pengelolaan dokumen yang terstruktur dan efisien merupakan tantangan signifikan bagi departemen housekeeping, khususnya dalam sistem tradisional yang bergantung pada penyimpanan manual atau lokal. Hal ini menyebabkan masalah seperti dokumen yang tidak terorganisir, penamaan file yang tidak konsisten, dan aksesibilitas terbatas. Program pengabdian ini bertujuan untuk mengatasi masalah tersebut melalui implementasi Google Drive sebagai solusi cloud storage. Metode pelaksanaan mencakup observasi awal terhadap sistem manajemen dokumen, diskusi dengan pihak terkait, implementasi Google Drive, pembuatan guide book, pelatihan staf, serta monitoring dan evaluasi. Pelaksanaan kegiatan ini dilakukan dari 21 Juli 2024 hingga 23 Agustus 2024. Kesimpulannya menunjukkan bahwa implementasi ini secara signifikan meningkatkan efisiensi akses dokumen, dengan waktu pencarian berkurang dari rata-rata 15 menit menjadi 5 menit. Selain itu, 85% karyawan merasa lebih mudah dalam mengakses dokumen, yang berdampak pada peningkatan produktivitas dan kolaborasi antar tim. Guide book yang disediakan membantu staf memahami cara memanfaatkan Google Drive secara optimal. Kesimpulannya, implementasi Google Drive di departemen housekeeping terbukti efektif dalam meningkatkan efisiensi dan produktivitas kerja, sekaligus memberikan model yang dapat diterapkan pada departemen lain untuk mendukung manajemen data yang lebih modern dan terintegrasi.
PENGARUH DIGITAL MARKETING BERBASIS ARTIFICIAL INTELLIGENCE (AI) TERHADAP MINAT BELI KONSUMEN PADA E-COMMERCE Agustin, Yona; Chaniago, Harmon; Indira, Hidya
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.5773

Abstract

Penelitian ini bertujuan untuk mengidentifikasi sejauh mana digital marketing yang didukung oleh teknologi Artificial Intelligence berpengaruh terhadap minat beli konsumen pada platform E-commerce Shopee, Tokopedia, dan Lazada di wilayah Bandung Raya. Metode yang digunakan dalam penelitian ini adalah pendekatan deskriptif kuantitatif dengan teknik analisis Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS), yang diolah menggunakan perangkat lunak SmartPLS 4. Populasi dalam penelitian mencakup pengguna aktif yang secara bersamaan menggunakan ketiga platform E-commerce tersebut dan berdomisili di wilayah Bandung Raya. Sampel penelitian berjumlah 311 responden yang dipilih melalui teknik purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner baik secara daring maupun luring, yang selanjutnya dianalisis menggunakan model pengukuran (outer model) dan model struktural (inner model). Hasil penelitian menunjukkan bahwa digital marketing berbasis AI memberikan pengaruh yang signifikan terhadap minat beli konsumen (p < 0,05) di ketiga platform E-commerce, dengan pengaruh terbesar ditemukan pada Shopee (R² = 0,724), disusul Tokopedia (R² = 0,140), dan Lazada (R² = 0,080).
PENGARUH OVERCLAIM PRODUK SKINCARE TERDAHAP BRAND IMAGE DI ERA DIGITAL PLATFORM TIKTOKSHOP Safitri, Dwiyanti Budi; Indira, Hidya; Chaniago, Harmon
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.5777

Abstract

Tujuan dari penelitian ini adalah untuk mengidentifikasi pengaruh overclaim terhadap brand image pada produk skincare lokal Azarine di platform TikTok Shop. Overclaim merupakan strategi promosi yang menonjolkan keunggulan produk secara berlebihan, yang kerap digunakan oleh pelaku bisnis untuk menarik perhatian konsumen di era digital. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis Partial Least Square Structural Equation Modeling (PLS-SEM). Data dikumpulkan melalui penyebaran kuesioner kepada konsumen yang pernah melihat atau membeli produk Azarine melalui TikTok Shop. Hasil pengujian menunjukkan bahwa overclaim berpengaruh positif dan signifikan terhadap brand image, ditunjukkan oleh nilai original sample sebesar 0,737, nilai T-statistic sebesar 22,980, dan P-value sebesar 0,000. Selain itu, nilai F-square sebesar 0,737 mengindikasikan bahwa pengaruh tersebut berada dalam kategori kuat. Temuan ini mengindikasikan bahwa strategi komunikasi pemasaran yang melibatkan overclaim mampu membentuk persepsi positif terhadap citra merek, meskipun disampaikan melalui klaim yang cenderung berlebihan. Penelitian ini memberikan implikasi penting bagi pelaku usaha dan pemasar digital agar lebih bijak dalam menggunakan overclaim sebagai bagian dari strategi promosi, dengan tetap memperhatikan etika serta konsistensi kualitas produk.
Co-Authors Aas Astri Aisyah Abdul Malik Sayuti Agustin, Yona Ahmad Tsaqif, Rifqy Alinda Devi Sofia Amran Bin Harun Anugrah Dwi Anita, Arifa Ardellia, Azahra Sazida Ardini, Rifa Luthfiyah Ayu Falufi, Delfi Azizah, Zahra Nur Dani Finata Pratama Dina Simanjuntak Dini Nur Komalasari, Devita Dzulfikar J, Dzikri Efawati, Yen Endraria, Endraria Fadhlurrohman, Muhammad Thoriq Faras, Muhammad Naufal Rafi Faris Zikrurrahman Fawwaz, Faisa Firdaus, Izza Tibta Fitriawan, Anisa Gaffar, Mohammad Rizal Hasya, Nazwa Nur Helmy Kusuma, Mochamad Hilmi Ramdhan, Raditya Iklima Farhani Indira, Hidya Intan Widia Permatasari Irwan Setiawan IRWAN SETIAWAN Iwan Mulyawan Iwan Mulyawan Lastari, Hidya Indira Lestary, Lyta Linda Maryani Lyta Lestary M, Mukaram Manan, De Habib Habibul Mardiana, Moch Maria Karmelita Maryani, Linda Maya Setiawardani Mestina Hapsyah Hapsyah MH, Novia Mohammad Rizal Gaffar Mohammad Rizal Gaffar Muharam, Hari Mukaram Mukaram Mukaram Mukaram Mukaram Nauri, Luan Nissa Sayyidah Fatwa Novia MH Nur Suci Vidina Nurul Azqiah, Gina Nuryasmin, Rt Nindica Azalea Permatasari, Intan Widia Pratama, Dani Finata Pratama, Dani Finata Putri, Chrisantia Stella Amanda Putri, Ivon Sandya Sari Putri, Zahra Qanitah Ferdyan Rahayu, Vinona Vamalya Rahil Jumiyani Rifaturrahman, Rafi Fauzan Rio Sanjaya Rizal Muhammad Naufal Rt Nindica Azalea Nuryasmin Rustandi, Difa Fadzrulloh Safitri, Dwiyanti Budi Salma, Aliya Salsabila Rachmawati, Syifa Salsha Billa, Salfa Saputra, Ramadhan Sarah, Ira Siti Sari, Maya Desvita Sayuti, Abdul Malik Septhara Adhityo Rohman Setiawardani, Maya Silaen, Abraham Lincoln Mangaratua Silaen Silalahi, Friska Simanjuntak, Dina Yosephine Valentine Sri Raharso Sri Suryani Sunandar, Syifa Nurmaitsa Putri Sutisna, Ma’mun Syafani, Rheina Syahla Tintin Suhaeni Tintin Suhaeni Tiorida, Ermina Vidina, Nur Suci Vinona Vamalya Rahayu Wilar Mahinda, Razan YAYAN FIRMANSYAH, YAYAN Yudha Tama, Firgiawan