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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi JURNAL AKUNTANSI, EKONOMI dan MANAJEMEN BISNIS NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) JOURNAL OF APPLIED BUSINESS ADMINISTRATION Jurnal Riset Bisnis dan Investasi Jurnal Manajemen Bisnis Eka Prasetya Jurnal Administrasi Bisnis FISIPOL UNMUL Business Preneur : Jurnal Ilmu Administrasi Bisnis Jurnal Manajemen Sains dan Organisasi (JMSO) TEKIBA : Jurnal Teknologi dan Pengabdian Masyarakat Jurnal Administrasi Kantor Jurnal Ekonomika dan Manajemen Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Journal of Management and Digital Business Jurnal Pengabdian Masyarakat Bestari (JPMB) Industrial Research Workshop and National Seminar International Journal Administration, Business & Organization Sewagati: Jurnal Pengabdian Masyarakat Indonesia Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Pengabdian Kepada Masyarakat Nanggroe: Journal Of Scholarly Service Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Applied Business and Administration Journal (ABAJ) Nanggroe: Journal of Scholarly Service JUAN: Jurnal Pengabdian Nusantara Journal of Educational Studies Jurnal Manajemen, Bisnis dan Kewirausahaan Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Chaniago, Harmon
Politeknik Negeri Bandung
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Optimization of Sariwangi Village Office Layout as a Catalyst for Comfort and Work Productivity Azizah, Audini Nur; Wafiqoh, Haifa Nurul Aini; Chaniago, Harmon
International Journal Administration, Business & Organization Vol 6 No 3 (2025): IJABO
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.25.483

Abstract

This study analyzes the impact of office layout on employee comfort and productivity at the Sariwangi Village Office. Using a qualitative approach, this study evaluates aspects of lighting, color, air, and sound that affect work efficiency. The results show that a closed layout supports privacy and information security, but has challenges in the form of uneven lighting and noise from the surrounding environment. Air circulation in the office is quite optimal thanks to natural ventilation, while the blue color on the walls provides a calming psychological effect for employees. In addition, the minimal lighting aspect in some rooms causes reduced focus and accuracy of employees in working. High noise from traffic around the office also becomes an obstacle in maintaining concentration. This study emphasizes the importance of implementing ergonomic principles and optimal spatial planning to improve employee productivity. As a solution, the study recommends modifying the window layout with cross-ventilation techniques, utilizing indoor green plants to improve air quality, and using soundproofing to create a more conducive work environment. With the implementation of these solutions, the office is expected to become a more comfortable workplace, support employee efficiency, and contribute to increasing overall productivity.
Digitalisasi Prosedur Pajak melalui Coretax: Studi Kualitatif tentang Tantangan dan Peluang bagi Pengguna di Sektor Pariwisata Bandung Zhafira Citra Paramita; Vivin Alifianti Rusyana; Harmon Chaniago
Jurnal Manajemen, Bisnis dan Kewirausahaan Vol. 5 No. 1 (2025): : Jurnal Manajemen, Bisnis dan Kewirausahaan
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jumbiku.v5i1.5080

Abstract

The rapid development of digital technology in recent years has driven the transformation of tax administration systems in Indonesia. Aligning with global trends, the government, through the Directorate General of Taxes, launched Coretax (Compliance and Risk Management System for Taxation) as part of a digital-based tax modernization strategy. This qualitative study explores the challenges and opportunities of Coretax adoption among tourism sector users in Bandung. Data were collected through in-depth interviews with key informants from tourism businesses and analyzed using thematic and SWOT analysis. The findings reveal that while Coretax offers benefits such as system integration, faster reporting, and reduced input errors, its implementation faces significant obstacles, including system instability, limited IT support, and low digital literacy. The study concludes with recommendations to enhance system stability, improve technical support, and strengthen digital literacy to optimize Coretax adoption.
E-Service Quality, Customer Trust and Satisfaction: Market Place Consumer Loyalty Analysis Muharam, Hari; Chaniago, Harmon; Endraria, Endraria; Harun, Amran Bin
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 8 No 2 (2021): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v8i2.23224

Abstract

Why do online customers become loyal in their purchases on e-commerce sites? We examine how e-service quality, trust, and customer satisfaction affect customer loyalty towards purchasing goods and services. The proposed model also investigates the relationships among e-service quality, trust to loyalty, and satisfaction as a mediator that remains underexplored. The sample of this study is 350 millennial respondents as online buyers in Bogor city. PLS-SEM modeling procedure was used to test the proposed research model. We find that the quality of e-service and trust has a significant favorable influence on customer loyalty, and this effect is mediated by customer satisfaction. This study highlights the role of e-commerce producers in gaining loyalty through efficient service offerings and shape positive psychological in online marketing practices.
Gaya Komunikasi Generasi Z: Pengaruhnya di Lingkungan Kantor Fathya Nazwa Uziani Syarifah; Novalinda Imaniyar Cahyana; Harmon Chaniago
Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora Vol. 5 No. 1 (2025): June
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/iso.v5i1.2445

Abstract

This study aims to analyze the communication style of Generation Z (Gen Z) in the workplace and its impact on organizational dynamics. Gen Z, born between 1997–2012, grew up in the digital era and brings unique characteristics such as reliance on technology, a preference for flexibility, and a strong need for collaboration and inclusion. This research employs a literature review method with a qualitative approach to synthesize findings from various sources. The results indicate that Gen Z tends to adopt a collaborative communication style ("The Relinquishing Style"), values face-to-face interaction despite being tech-savvy, and demands organizational culture adaptation—particularly in terms of work flexibility, transparency, and mental health support. Key challenges include the technological gap with older generations, differing work values, and resistance to traditional hierarchical structures. The study concludes by highlighting the importance for organizations to integrate inclusive policies, improve intergenerational digital literacy, and create work environments that support work-life balance in order to maximize Gen Z’s potential.  
Pengaruh Sistem Kerja Kantor WFO dan WFA Terhadap Produktivitas, Kualitas Kerja, dan Ketepatan Waktu Karyawan Tiara Delima Putryana; Muhammad Rafael Dwi Nugroho; Harmon Chaniago
Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan Vol. 6 No. 3 (2025): Juli
Publisher : Penerbit Jurnal Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53697/emak.v6i3.2426

Abstract

Penelitian ini membandingkan dampak sistem Work From Office (WFO) dan Work From Anywhere (WFA) terhadap produktivitas, kualitas kerja, dan ketepatan waktu karyawan di kantor. Data dikumpulkan dari 80 responden, terdiri dari 40 karyawan WFO dan 40 karyawan WFA, melalui kuesioner. Hasil analisis menggunakan Mann-Whitney U Test menunjukkan bahwa tidak ada perbedaan signifikan antara kedua sistem kerja terkait ketiga indikator tersebut. Semua p-value lebih besar dari 0,05, yang menunjukkan bahwa sistem WFO dan WFA tidak berpengaruh signifikan terhadap kinerja karyawan. Temuan ini sejalan dengan penelitian sebelumnya yang menyatakan bahwa faktor lain, seperti dukungan manajerial dan pengelolaan waktu, lebih berpengaruh terhadap kinerja dibandingkan dengan pilihan sistem kerja. Penelitian ini memberikan wawasan bagi organisasi dalam merancang kebijakan kerja yang lebih fleksibel namun tetap efektif untuk meningkatkan kinerja karyawan.
Pengaruh Employee Engagement Terhadap Employee Performance (Studi Kasus pada PT XYZ Bandung) Hilma Aziza Fauzya; Harmon Chaniago
Jurnal Manajemen Sains dan Organisasi Vol. 3 No. 2 (2022): Jurnal Manajemen Sains dan Organisasi
Publisher : Fakultas Ekonomi dan Bisnis, Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52300/jmso.v3i2.5152

Abstract

Tujuan- Penelitian ini bertujuan untuk memberikan gambaran mengenai employee engagement dan employee performance serta bagaimana pengaruh employee engagement terhadap employee performance di PT XYZ Bandung. Desain/Metodologi/Pendekatan- Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kuantitatif, menggunakan teknik simple random sampling dengan melibatkan 152 responden. Pengumpulan data menggunakan kuesioner yang hasilnya diolah dengan metode deskriptif dan regresi linear sederhana melalui software SPSS 25 Temuan-  Gambaran employee engagement dan employee performance di PT XYZ Bandung masing-masing dalam keadaan “cukup” dan “baik”. Kemudian, terdapat pengaruh secara positif dan signifikan dari variabel employee engagement terhadap employee performance sebesar 37,2%.
From Academic Culture to Organisational Sustainability: The Mediating Role of Faculty Performance in Higher Education Harmon Chaniago; Hidayat Hidayat
Journal of Educational Studies Vol. 4 No. 1 (2026): April
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/jes.v4i1.2433

Abstract

This study aims to examine the influence of academic culture on organisational sustainability, with faculty performance as a mediating factor, in the context of higher education. A qualitative case study approach was employed. In this study, mediation is interpreted as an explanatory process that describes how academic culture influences organisational sustainability through faculty performance, consistent with the qualitative research design. Data were collected through semi-structured interviews with 30 faculty members from private universities and analysed using thematic analysis in NVivo 14. The findings reveal that academic culture serves as a fundamental driver shaping faculty behaviour and work orientation. Individual motivation, institutional demands, and administrative workload influence faculty performance. The key finding of this study highlights that faculty performance serves as a key mechanism connecting academic culture and organisational sustainability. Organisational sustainability is conceptualised as a multidimensional construct encompassing academic quality, governance, and innovation. This study contributes to theory by proposing a more integrated understanding of the relationship among academic culture, faculty performance, and organisational sustainability. This study contributes theoretically by integrating academic culture, faculty performance, and organisational sustainability into a comprehensive conceptual model. Practically, the findings emphasise the importance of strengthening academic culture, improving faculty performance, and enhancing leadership roles in promoting sustainability in higher education institutions, particularly in developing countries such as Indonesia
PENGARUH DIGITAL MARKETING BERBASIS ARTIFICIAL INTELLIGENCE (AI) TERHADAP MINAT BELI KONSUMEN PADA E-COMMERCE Yona Agustin; Harmon Chaniago; Hidya Indira
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.5773

Abstract

Penelitian ini bertujuan untuk mengidentifikasi sejauh mana digital marketing yang didukung oleh teknologi Artificial Intelligence berpengaruh terhadap minat beli konsumen pada platform E-commerce Shopee, Tokopedia, dan Lazada di wilayah Bandung Raya. Metode yang digunakan dalam penelitian ini adalah pendekatan deskriptif kuantitatif dengan teknik analisis Structural Equation Modeling (SEM) berbasis Partial Least Squares (PLS), yang diolah menggunakan perangkat lunak SmartPLS 4. Populasi dalam penelitian mencakup pengguna aktif yang secara bersamaan menggunakan ketiga platform E-commerce tersebut dan berdomisili di wilayah Bandung Raya. Sampel penelitian berjumlah 311 responden yang dipilih melalui teknik purposive sampling. Pengumpulan data dilakukan melalui penyebaran kuesioner baik secara daring maupun luring, yang selanjutnya dianalisis menggunakan model pengukuran (outer model) dan model struktural (inner model). Hasil penelitian menunjukkan bahwa digital marketing berbasis AI memberikan pengaruh yang signifikan terhadap minat beli konsumen (p < 0,05) di ketiga platform E-commerce, dengan pengaruh terbesar ditemukan pada Shopee (R² = 0,724), disusul Tokopedia (R² = 0,140), dan Lazada (R² = 0,080).
PENGARUH OVERCLAIM PRODUK SKINCARE TERDAHAP BRAND IMAGE DI ERA DIGITAL PLATFORM TIKTOKSHOP Dwiyanti Budi Safitri; Hidya Indira; Harmon Chaniago
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 9 No 2 (2025): Edisi Mei - Agustus 2025
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v9i2.5777

Abstract

Tujuan dari penelitian ini adalah untuk mengidentifikasi pengaruh overclaim terhadap brand image pada produk skincare lokal Azarine di platform TikTok Shop. Overclaim merupakan strategi promosi yang menonjolkan keunggulan produk secara berlebihan, yang kerap digunakan oleh pelaku bisnis untuk menarik perhatian konsumen di era digital. Penelitian ini menggunakan pendekatan kuantitatif dengan metode analisis Partial Least Square Structural Equation Modeling (PLS-SEM). Data dikumpulkan melalui penyebaran kuesioner kepada konsumen yang pernah melihat atau membeli produk Azarine melalui TikTok Shop. Hasil pengujian menunjukkan bahwa overclaim berpengaruh positif dan signifikan terhadap brand image, ditunjukkan oleh nilai original sample sebesar 0,737, nilai T-statistic sebesar 22,980, dan P-value sebesar 0,000. Selain itu, nilai F-square sebesar 0,737 mengindikasikan bahwa pengaruh tersebut berada dalam kategori kuat. Temuan ini mengindikasikan bahwa strategi komunikasi pemasaran yang melibatkan overclaim mampu membentuk persepsi positif terhadap citra merek, meskipun disampaikan melalui klaim yang cenderung berlebihan. Penelitian ini memberikan implikasi penting bagi pelaku usaha dan pemasar digital agar lebih bijak dalam menggunakan overclaim sebagai bagian dari strategi promosi, dengan tetap memperhatikan etika serta konsistensi kualitas produk.
POTENSI PENERAPAN KECERDASAN BUATAN UNTUK MENINGKATKAN EFISIENSI ADMINISTRASI: STUDI PADA RUANG ADMINISTRASI POLITEKNIK NEGERI BANDUNG Imam Akbar Anggara; Delta Aufa Nurdzaky Farhan; Harmon Chaniago
NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Vol 13, No 1 (2026): NUSANTARA : Jurnal Ilmu Pengetahuan Sosial
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jips.v13i1.2026.79-85

Abstract

Proses administrasi di perguruan tinggi vokasi masih banyak bertumpu pada cara kerja manual yang memakan waktu dan kurang efisien. Situasi ini terlihat pula pada ruang administrasi di Politeknik Negeri Bandung, di mana sebagian tugas harian sering terhambat oleh pencatatan yang berulang, pengarsipan yang sulit ditelusuri, serta komunikasi internal yang belum terkoordinasi dengan baik. Berangkat dari kondisi tersebut, penelitian ini mencoba melihat sejauh mana kecerdasan buatan (AI) sebenarnya dapat dimanfaatkan untuk membantu pekerjaan administrasi. Penelitian dilakukan menggunakan pendekatan kualitatif, dengan lima petugas administrasi sebagai informan melalui wawancara langsung dan pengamatan sederhana terhadap kegiatan mereka.Temuan penelitian menunjukkan bahwa para petugas memiliki beban kerja yang cukup tinggi dan kerap terkendala oleh aktivitas-aktivitas rutin yang memerlukan ketelitian. Dari pengalaman mereka, muncul beberapa area yang dinilai paling mungkin dibantu oleh AI, seperti pencatatan otomatis, penelusuran arsip digital, pengelompokan dokumen, serta pengingat tugas dan jadwal. Meskipun AI belum diterapkan secara nyata, para informan menilai bahwa teknologi tersebut berpotensi mempercepat pekerjaan dan mengurangi kesalahan. Penelitian ini menyimpulkan bahwa peluang penerapan AI dalam administrasi cukup terbuka, terutama untuk pekerjaan berulang yang membutuhkan kecepatan dan akurasi, sekaligus memberikan dasar awal bagi pengembangan model penerapan yang sederhana dan realistis untuk lingkungan vokasi.
Co-Authors Aas Astri Aisyah Abdul Malik Sayuti Ahmad Tsaqif, Rifqy Aini Alinda Devi Sofia Andini Rahmawati Andriani, Helma Putri Anugrah Dwi Anita, Arifa Ardellia, Azahra Sazida Ardini, Rifa Luthfiyah Asri Bariz Kamal Ayu Falufi, Delfi Azizah, Audini Nur Azizah, Zahra Nur Dani Finata Pratama Delta Aufa Nurdzaky Farhan Dima Salsabila Gunawan Dini Nur Komalasari, Devita Dwiyanti Budi Safitri Dzulfikar J, Dzikri Endraria, Endraria Fadhlurrohman, Muhammad Thoriq Faras, Muhammad Naufal Rafi Faris Zikrurrahman Fathya Nazwa Uziani Syarifah Fawwaz, Faisa Firdaus, Izza Tibta Fitriawan, Anisa Gaffar, Mohammad Rizal Hari Muharam Harun, Amran Bin Hasya, Nazwa Nur Helmy Kusuma, Mochamad Hidayat Hidayat Hidya Indira Hidya Indira Hilma Aziza Fauzya Hilmi Ramdhan, Raditya Iklima Farhani Imam Akbar Anggara Indira, Hidya Intan Widia Permatasari IRWAN SETIAWAN Irwan Setiawan Iwan Mulyawan Iwan Mulyawan Lastari, Hidya Indira Lestary, Lyta Linda Maryani Lyta Lestary M, Mukaram Manan, De Habib Habibul Mardiana, Moch Maria Karmelita Maryani, Linda Maya Setiawardani Mestina Hapsyah Hapsyah MH, Novia Mohammad Rizal Gaffar Mohammad Rizal Gaffar Muhammad Rafael Dwi Nugroho Mukaram Mukaram Mukaram Mukaram Mukaram Nauri, Luan Nissa Sayyidah Fatwa Novalinda Imaniyar Cahyana Novia MH Nur Suci Vidina Nurul Azqiah, Gina Nuryasmin, Rt Nindica Azalea Permatasari, Intan Widia Pratama, Dani Finata Pratama, Dani Finata Puput Oktaviani Putri, Chrisantia Stella Amanda Putri, Ivon Sandya Sari Putri, Zahra Qanitah Ferdyan Rachma, Nayla Rahayu, Vinona Vamalya Rahil Jumiyani Reka Pramesti Dwilingga Kartiwa Rifaturrahman, Rafi Fauzan Rio Sanjaya Rizal Muhammad Naufal Rt Nindica Azalea Nuryasmin Rustandi, Difa Fadzrulloh Salma, Aliya Salsabila Rachmawati, Syifa Salsha Billa, Salfa Saputra, Ramadhan Sarah, Ira Siti Sari, Maya Desvita Sayuti, Abdul Malik Septhara Adhityo Rohman Setiawardani, Maya Silaen, Abraham Lincoln Mangaratua Silaen Silalahi, Friska Simanjuntak, Dina Yosephine Valentine Sri Raharso Sunandar, Syifa Nurmaitsa Putri Sutisna, Ma’mun Syafani, Rheina Syahla Tiara Delima Putryana Tintin Suhaeni Tintin Suhaeni Tiorida, Ermina Vidina, Nur Suci Vinona Vamalya Rahayu Vivin Alifianti Rusyana Wafiqoh, Haifa Nurul Aini Wilar Mahinda, Razan YAYAN FIRMANSYAH, YAYAN Yen Efawati Yona Agustin Yudha Tama, Firgiawan Zhafira Citra Paramita