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MEWUJUDKAN ASEAN COMMUNITY BASED TOURISM DESA WISATA NYARAI MELALUI PELATIHAN BAHASA ASING DAN LAYANAN AKOMODASI Feri Ferdian; Hijriyantomi Suyuthie; Vanica Serly; Youmil Abrian; Nidia Wulansari; Ayu Wirdawati; Fajar Sidik; Rahma Risa Asri
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 (2024): Vol. 5 No. 6 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i6.37533

Abstract

Nyarai memiliki potensi besar untuk dikembangkan sebagai destinasi pariwisata berbasis komunitas (Community Based Tourism) di kawasan ASEAN. Namun, tantangan yang dihadapi adalah keterbatasan kemampuan masyarakat lokal dalam berkomunikasi dengan wisatawan asing dan penyediaan layanan akomodasi berstandarkan internasional. Penelitian ini memiliki tujuan untuk menganalisis peran pelatihan kemampuan bahasa asing dan pelatihan layanan akomodasi yang bersih dan nyaman dalam mewujudkan ASEAN Community Based Tourism di Desa Wisata Nyarai. Metode yang digunakan adalah pendekatan partisipatif melalui pelatihan yang melibatkan masyarakat lokal, pelaku usaha pariwisata, dan pihak pemerintah daerah. Hasil penelitian menunjukkan bahwa pelatihan bahasa asing meningkatkan kemampuan masyarakat dalam berinteraksi dengan wisatawan mancanegara, sementara pelatihan akomodasi bersih dan nyaman berkontribusi pada peningkatan kualitas layanan pariwisata. Penguatan kedua aspek ini secara simultan mendukung pencapaian pariwisata berkelanjutan di Desa Wisata Nyarai khususnya dalam mewujudkan Asean Community based Tourism, sehingga meningkatkan daya saingnya di tingkat ASEAN.
PEMBERDAYAAN MASYARAKAT OLEH MAHASISWA UNP MELALUI PROGRAM KKN SEBAGAI UPAYA AKSELERASI DESA LUMINDAI MENUJU DESA WISATA BERBASIS AGROWISATA DAN GEOWISATA Hijriyantomi Suyuthie; Khairani Saladin; Adek Kurnia Fiza; Ridho Ryswaldi
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 5 No. 6 (2024): Vol. 5 No. 6 Tahun 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v5i6.38187

Abstract

Desa Lumindai memiliki potensi wisata seperti: Wisata Alam berupa hutan batu dan goa yang dapat diminfaatkan untuk aktifitas trekking, geo-tourism, dan caving. Saat ini, salah satu misi yang ditetapkan oleh Pemerintahan Desa Lumindai adalah: “Mengembangkan Pariwisata yang berkarakter dan produktif”. Misi ini merupakan upaya pemanfaatan potensi wisata yang dimiliki namun belum mampu dikembangkan dan dipasarkan kepada wisatawan dengan baik. Disisi lain, kunjungan wisatawan ke Kota Sawahlunto belum mampu memberikan kontribusi terhadap kualitas hidup masyarakat di Desa Lumindai. Hal ini menunjukkan bahwa potensi wisata yang ada belum diberdayakan oleh masyarakat Desa Lumindai sebagai salah satu penggerak perekonomian desa yang diharapkan mampu memberikan kontribusi ekonomi kepada masyarakat. Kelompok sadar wisata yang sudah dibentuk sejak November 2023 belum memiliki kapasitas dalam melakukan pemberdayaan masyarakat dan pengelolaan pariwisata di Desa Lumindai yang memiliki kekayaaan potensi yang bervariasi. Pengembangan desa Lumindai menjadi desa wisata berbasis agro dan geologi perlu segera dilakukan melalui program Pemberdayaan Masyarakat oleh Mahasiswa. Hal ini bertujuan untuk meningkatkan kepedulian Mahasiswa kepada masyarakat sekaligus pengajaran dan pengabdian masyarakat oleh dosen. Dengan memberikan intervensi dari perguruan tinggi melalui program ini, diharapkan pengembangan desa Lumindai menjadi desa wisata akan semakin cepat dan tepat dikarenakan adanya kolaborasi dari berbagai lintas ilmu dan kepakaran mahasiswa dan dosen. Berdasarkan permasalahan diatas, dengan adanya potensi wisata, khususnya potensi wisata agro dan geologi agar dapat memberikan dan meningkatkan kontribusi sektor pariwisata terhadap perekonomian dan kualitas hidup Masyarakat desa Lumindai maka tujuan umum dari kegiatan Pemberdayaan Masyarakat oleh Mahasiswa ini adalah untuk akselerasi pengembangan pengembangan desa Lumindai menjadi desa wisata berbasis agro dan geologi. Kegiatan ini juga mendukung terciptanya MBKM - Riset Kolaboratif, dimana membuka peluang bagi mahasiswa untuk saling mengenal dan berkolaborasi dengan sesama mahasiswa dari berbagai program studi di dalam kampus maupun lintas kampus, masyarakat, dunia kerja, usaha, dan industri.
PEMBERDAYAAN DIGITAL MARKETING PARIWISATA KAMPUNG ADAT BALAI KALIKI Youmil Abrian; Arif Adrian; Nidia Wulansari; Rian Surenda; Hijriyantomi Suyuthie; Feriantano Sundang Pranata
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 6 No. 6 (2025): Vol. 6 No. 6 Tahun 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v6i6.54563

Abstract

Kampung Adat Balai Kaliki merupakan salah satu destinasi wisata berbasis budaya di Sumatera Barat yang memiliki potensi atraksi tradisional, kuliner lokal, serta kegiatan budaya tahunan. Namun demikian, promosi pariwisata masih belum optimal karena belum memanfaatkan media digital secara maksimal. Hal ini berdampak pada rendahnya visibilitas destinasi serta kurangnya informasi yang dapat diakses wisatawan secara luas. Kegiatan pengabdian ini bertujuan meningkatkan kompetensi masyarakat Kampung Adat Balai Kaliki dalam pemasaran digital pariwisata melalui pelatihan, pendampingan, dan praktik pembuatan konten digital berbasis kearifan lokal. Metode pelatihan dilakukan melalui tahapan sosialisasi, pelatihan teknis, praktik konten digital, pendampingan, serta evaluasi hasil. Program ini dilanjutkan dengan gerakan “30 Hari 30 Konten” sebagai bentuk implementasi keterampilan secara mandiri. Hasil kegiatan menunjukkan peningkatan kemampuan peserta dalam memproduksi konten digital, melakukan pengelolaan media sosial, serta memahami strategi branding digital destinasi wisata. Kegiatan ini terbukti membangun kesadaran digital sekaligus mendorong masyarakat terlibat dalam pengelolaan dan promosi pariwisata berbasis komunitas.
The effect of online learning quality on vocational students' learning achievement during the Covid-19 Pandemic Feri Ferdian; Hijriyantomi Suyuthie
Jurnal Pendidikan Vokasi Vol. 12 No. 2 (2022)
Publisher : ADGVI & Graduate School of Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/jpv.v12i2.47570

Abstract

This study aimed to analyze the effect of online learning quality on vocational students' learning achievement during the Covid-19 pandemic. This type of research uses a quantitative approach with ex post facto research, which aims to analyze exogenous variables (online learning quality) with endogenous variables (vocational students' learning achievement during the Covid-19 pandemic). The population of this study was 198 vocational students in the hotel management program Universitas Negeri Padang who took the front office operations two courses in the semester of January-June 2021. The sampling technique used in this study is total sampling. The number of successfully collected respondents was 174 people (87,9%). The data analysis technique used is simple linear regression analysis. The results showed that: (1) Online learning quality during the Covid-19 pandemic is a sufficient category, (2) Vocational students' learning achievements during the Covid-19 Pandemic are also in a good category, and (3) There is a significant influence on the online learning quality variable on the vocational students' learning Achievement during the Covid-19 Pandemic. The magnitude of the online learning quality variable's influence on the vocational students' learning achievement during the Covid-19 Pandemic is 2.7%, while other factors determine 97.3%. This finding also provides a basis for other researchers to look at and have a wider scope, especially those related to student learning achievement. Vocational programs in universities must design an attractive learning process development program for students while still paying attention to the quality of the learning process. This form of practical implication will encourage students to be more motivated to study well so that their learning achievement can be obtained as expected.
The Effect Of Innovative Work Behavior On Employee Performance At Rocky Plaza Hotel Padang widya qinasih pulungan; Hijriyantomi Suyuthie; yofi Kurnia
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 7 No 1 (2026): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v7i1.92972

Abstract

Employee performance is one of the key factors determining an organization’s success in provid-ing quality service, particularly in the highly competitive hospitality industry. One factor believed to influence improvements in employee performance is innovative work behavior. This study aims to analyze the effect of innovative work behavior on employee performance at the Rocky Plaza Hotel in Padang. The study employs a quantitative approach using the associative-causal method. The study population consisted of 89 permanent employees, and the entire population was sampled using a saturation sampling technique. Data collection was conducted via a questionnaire using a self-assessment method. Data analysis was performed using descriptive statistics, validity tests, reliability tests, simple linear regression analysis, t-tests, and the coefficient of determination with the aid of SPSS version 27. The results of the study indicate that innovative work behavior has a positive and significant effect on employee performance. Employees who possess the ability to create, develop, promote, and implement new ideas tend to demonstrate better work quality, productivity, timeliness, responsibility, and cooperation. The findings suggest that enhancing in-novative work behavior can serve as an effective strategy for improving employee performance in the hospitality industry.
The Effect of Trust and Service Quality on Customer Satisfaction at Emersia Hotel & Resort Batusangkar Sahda Safhira; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 2 No. 3 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i3.53

Abstract

The hospitality industry plays a pivotal role in driving tourism development and regional economic growth, where trust and service quality are widely recognized as fundamental determinants of customer satisfaction. In the face of intensifying global competition and the proliferation of digital booking platforms, hotels are required to ensure not only adequate physical facilities but also consistent, responsive, and reliable service delivery to sustain guest loyalty. This study aims to examine the effect of trust and service quality on customer satisfaction at Emersia Hotel & Resort Batusangkar. A quantitative research design with a causal-associative approach was employed, involving 110 respondents selected through purposive sampling. Data were collected using a structured questionnaire with constructs of trust, service quality, and customer satisfaction, and analyzed using SPSS version 25 through validity and reliability testing, classical assumption testing, and multiple linear regression analysis. The findings indicate that both trust and service quality have a positive and significant effect on customer satisfaction, with an adjusted R² of 0.510, showing that these two variables jointly explain 51% of the variance in satisfaction. The results highlight that improvements in staff competence, responsiveness, and assurance are critical strategies for strengthening guest trust and ensuring sustained competitiveness. This study contributes to the hospitality management literature by providing empirical insights into the determinants of customer satisfaction in a regional hotel context, while offering practical implications for hotel managers seeking to enhance service excellence and long-term customer loyalty.
SYSTEMATIC LITERATURE REVIEW (SLR) : PENGELOLAAN ANTRIAN DALAM SISTEM PELAYANAN Puan Nabilla; Feri Ferdian; Kasmita; Hijriyantomi Suyuthie
Didaktik : Jurnal Ilmiah PGSD STKIP Subang Vol. 12 No. 03 (2026): Volume 12 No. 3, September 2026 Released
Publisher : STKIP Subang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36989/didaktik.v12i03.17760

Abstract

Queues are a problem that often arises in the service system due to an imbalance between the level of service demand and the available service capacity. A queue that is not well managed can lead to increased waiting times, decreased service quality, and reduced service user satisfaction. This research uses the Systematic Literature Review (SLR) approach with the aim of identifying the concept of queue management, the factors that affect its effectiveness, as well as the influence of queuing management on the quality of service and service user satisfaction. Data was obtained from the Scopus database in the publication of 2025 with the keywords “queue” and “service”. From the initial search results as many as 90 documents, after going through the inclusion and exclusion process the criteria obtained 20 more analyzed articles. The results showed that the management of queues is generally based on the theory of queues through the application of single-server and multi-server models, optimization of service capacity, as well as the use of queuing performance indicators. The effectiveness of the management of the queue is influenced by the rate of arrival and service, the number of service facilities, priority policies, variability of service time, and the utilization of technology and optimization methods. In addition, effective management of queues is proven to have a positive effect on the decline of waiting times, improving the quality of service, and satisfaction of service users.
Facilities and Service Quality as Predictors of Visitor Satisfaction at Belibis Island Tourism Attraction, Solok City Jodi Perdana Putra; Hijriyantomi Suyuthie
Journal of Multidimensional Management Vol. 3 No. 1 (2026): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v3i1.114

Abstract

This study examines facilities and service quality as predictors of visitor satisfaction at Belibis Island Tourism Attraction in Solok City. A quantitative cross-sectional survey was conducted with 264 visitors selected through purposive screening after a Slovin-based sample target was established. Eligible respondents had direct experience with the attraction's facilities and visitor services. Data were collected using a five-point Likert-scale questionnaire and analyzed with descriptive statistics, regression diagnostics, and multiple linear regression in SPSS 20. Facilities (mean = 2.34), service quality (mean = 2.25), and visitor satisfaction (mean = 2.27) were all classified as poor. The overall model was significant (F = 756.355, p < 0.001) and explained 85.3% of the variance in visitor satisfaction. Facilities were a positive predictor (B = 0.546, beta = 0.356, p < 0.001), while service quality showed the stronger relative coefficient (B = 0.723, beta = 0.585, p < 0.001). The high R2 should be interpreted cautiously because all constructs were measured in the same cross-sectional questionnaire. The findings support short-term priorities in safety-critical facility repair, staffing, and basic service standards, followed by preventive maintenance and continuous visitor-feedback monitoring.
Pengaruh Service Quality dan Product Quality terhadap Customer Loyalty di Cafe Bombaru Pesisir Selatan Vira Monica; Hijriyantomi Suyuthie
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 6 No 2 (2025): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v6i2.81572

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan (service quality) dan kualitas produk (product quality) terhadap loyalitas konsumen (customer loyalty) di Cafe Bombaru, Pesisir Selatan. Latar belakang penelitian didasarkan pada permasalahan yang ditemukan seperti ketidaksesuaian pelayanan, produk yang tidak memenuhi ekspektasi, serta keluhan konsumen yang berdampak pada ketidakloyalan konsumen. Penelitian ini menggunakan metode kuantitatif dengan pendekatan asosiatif kausal. Data dikumpulkan melalui kuesioner skala likert dengan teknik pengambilan sampel yang digunakan adalah purposive sampling. Instrumen penelitian berupa kuesioner yang diukur menggunakan skala likert. Analisis data dilakukan menggunakan uji regresi linier berganda melalui software SPSS. Hasil penelitian menunjukan bahwa baik service quality maupun product quality berpengaruh positif dan signifikan terhadap customer loyalty, baik secara parsial maupun simultan. Dengan demikian, peningkatan service quality dan product quality secara konsisten menjadi faktor penting dalam membangun customer loyalty di industri cafe. Kata kunci : Kualitas Pelayanan, Kualitas Produk, Loyalitas konsumen, Cafe Bombaru.
Pengaruh Kepemimpinan Terhadap Disiplin Kerja Karyawan Di Daima Hotel Padang Fathiyya Zaidir; Hijriyantomi Suyuthie; Era Gumala Astia
JURNAL KAJIAN PARIWISATA DAN BISNIS PERHOTELAN Vol 7 No 2 (2026): Jurnal Kajian Pariwisata dan Bisnis Perhotelan
Publisher : Departemen Pariwisata Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jkpbp.v7i2.93972

Abstract

This study was conducted to evaluate the extent to which leadership (X) influences employees' work discipline (Y) at Daima Hotel Padang. The research employed a descriptive quantitative approach based on a causal associative research design. Data were collected through a survey using a structured questionnaire with a Likert scale. Considering the size of the population, a census (total sampling) technique was applied, involving all 53 employees as respondents. The descriptive analysis indicated that the leadership variable (X) was categorized as good, with a mean score of 4.13. Meanwhile, the work discipline variable (Y) obtained a mean score of 4.20, reflecting a good to very good category. Prior to hypothesis testing, classical assumption tests, including normality and linearity tests, were conducted to ensure the appropriateness of the data for regression analysis. The data were subsequently analyzed using simple linear regression with SPSS version 26. The hypothesis testing results revealed that leadership has a positive and statistically significant effect on employees' work discipline. This finding is supported by the regression equation Y = 33.556 + 0.409X, a calculated t-value of 4.270, which exceeds the t-table value of 2.006, and a significance value of 0.000 (< 0.05). Furthermore, the coefficient of determination (R² = 0.263) indicates that leadership accounts for 26.3% of the variance in employees' work discipline, while the remaining 73.7% is explained by other variables beyond the scope of this study. In conclusion, the findings demonstrate that stronger leadership exhibited by the Head of Department (HOD) is associated with higher levels of employee work discipline at Daima Hotel Padang.
Co-Authors Abdul Aziz Abdul Aziz Adek Kurnia Fiza Adriani, Genia Agda, Agda Treusna Pamungkas Akimupasya, Shaffyna Ananda Alvionita, Rediana Ananda Putri Welasasih Andika, Putri Angela Tri Kurnia Sari Anggika Sigit Apriwanti, Nira Arif Adrian Ariza, Tesa Fitri Arlinda, Putri Asmar Yulastri Aulia Mutia Giska Aulia Mutia Giska Avandi, Rivi Ayu Wirdawati Benny Fikri Yaldi Budi Ernanda Daniel Manik Darmadi, Riki Dea Namira Deva Amanda Novresia Dewi, Susi Safra DWITAMA, FRISCA SASRI Edo Hamonangan Simatupang Eldia, Shinta Putri elida elida Era Gumala Astia Fahril Aidil Fajar Sidik Fajri Hidayat Fajri Hidayat Fajri, Syahrul Fathiyya Zaidir Fatur A Amri Fauzan Azima Febrian Rafqi Akbar Feri Ferdian Feriantano Sundang Pranata Fernando Fasandra filma sari Fitry, Herma Fiza, Adek Kurnia Gusti, Via Hadi Ibnu Saputra Hafizah Febiola Hafizah Febiola Handini P , Clarana Hanifa, Zahratul Helga Sri Wahyuni Hervina Hervina Husna, Rifdatul ICA PUTRI MINANG SARI, UTARI ARDILLA Ida Ayu Putu Sri Widnyani Ifrah Galbina Ifrah Galbina Imam Zakira Imam Zakira Inggraini, Inggraini Ira Meirina Ira Meirina Chair Jannah, Riza Bill Jennyfer Jennyfer Jodi Perdana Putra Juita, Mentari Danny Juniva, Silzia Kasmita Kasmita Kasmita Kasmita Khairani Saladin Khairunnisa Khairunnisa Komaini, Anton Kurniawan, Rellasmiendra Lisna Ma’rufah, Utami Maihendri, Fagil Meirina, Ira Mesta, Qoriah Muhadi, Ihsan Muhammad Alfarisyi Muhammad Aulia Fadli Muhammad Luthfi Rizky Muli Junita Muli Junita Nafia, Zitny Ilman Nidia Wulansari Novia Febriani Novita Sari, Alita Novita Sari, Dwi Putri Nurmailis Nurmailis Oktarinaldi, Taufik Ovrio Yusmar pasaribu pasaribu pasaribu, pasaribu Perdi Al-Aziz Perdi Al-Aziz Praci, Rusti Mawa Pratama, Vischa Mansyera Pratiwi Ritonga Puan Nabilla Pudia M. Indika Putra, Dion Rahmana Putra, Edri Sulsa Putri Artha Pramesti Putri, Deanita Rafki, Ahmad Rahma Risa Asri Rahman, Faizir Rahmat Ismail Rahmi Fadilah Ramadhani, Fredi Randi Hidayat Refanul Syaputra Pohan Retnaningtyas Susanti Ridho Ryswaldi Risti Widya Ningrum Ritonga, Pratiwi Rizki Amel ya Rizki Amelia Sinensis Roza Hendra Putri Sahda Safhira Satria, Imam Ali Sepdanius, Endang Serena Azni Serena Azni Setiani, Rini Setyaningsih, Feni Silfeni Silfeni Silitonga, Dahlia Rahmana Siti Anisa Siti Fatma Surenda, Rian Suryani, Triana Susiani Susiani, Susiani Suwita, Suwita Syafriani, Oza Tiara Fadilla Putri Trisnadi Tiara Fadilla Putri Trisnadi Utami, Nidya Lovitha Valentino Yuda Agustin Vanica Serly Vira Monica Waryono . Widha Swara Astini widya qinasih pulungan yofi Kurnia Youmil Abrian Yudika Putra, Alvino Yuke Permata Lisna Yuki Fitria Yulfiana, Dita Yuliana Yuliana Yuliana Yuliana Yulianti Yulianti Zahari, Mohd Salehuddin Mohd