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Irwansyah, Irwansyah
Departemen Ilmu Komunikasi Fakultas Ilmu Sosial Dan Ilmu Politik Universitas Indonesia Kampus Depok
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Dynamics of Computer-Mediated Communication in Digital Health Services: A Qualitative Study on the Alodokter and Halodoc Applications Galih Primanda Permana; Wulandari Wurjanti; Irwansyah Irwansyah
Jurnal Komunikasi dan Bisnis Vol. 13 No. 1 (2025): May - October 2025
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Institut Bisnis dan Informatika Kwik Kian Gie

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46806/jkb.v13i1.1534

Abstract

This study examined the dynamics of computer-mediated communication in digital health services through a comparative analysis of the Alodokter and Halodoc applications in Indonesia. Conceptually, the study is anchored in Computer-Mediated Communication (CMC) and User-Centered Design (UCD) to interpret how interaction patterns and interface choices shape doctor–patient sense-making on mHealth platforms. A qualitative design was employed, using non-participant observation, in-depth interviews, and document analysis. Data were analyzed through open, axial, and selective coding, followed by thematic interpretation. We conducted in-depth interviews with two doctors and two patients, providing an on-the-ground view of how clinicians and users communicate and coordinate care across the two platforms. The findings cluster into three themes: (1) doctors’ flexibility and constraints, including diagnostic limits in the absence of physical examination and work/ incentive trade-offs; (2) patients’ communication experiences, emphasizing accessibility, trust, and privacy; and (3) the role of mobile-AI in facilitating adaptive interactions. Overall, Alodokter and Halodoc enhanced efficiency, reduced time and cost, and expanded access, while face-to-face interaction remained important for complex cases. We conclude that these applications function not only as digital service providers but also as communication ecosystems that shape emerging relationships between healthcare providers and users.
PERSPEKTIF TRIPLEHELIX DALAM NATION BRAND INDONESIA NFN Irwansyah
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 1 No. 2 (2016): December 2016 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/jkiski.v1i2.53

Abstract

Momentum memperkuat nation brand Indonesia semakin tinggi seiring dengan penguatan sistem pemerintahan yang demokratis dan eksplorasi keberagaman kultur. Namun persepsi negatif masih muncul dan Indonesia belum memiliki reputasi yang baik di mata masyarakat dari negara lain. Oleh karena itu dengan pendekatan grounded theory berbasis wawancara mendalam, konsep triple helix yang memadukan aspek pemerintah, bisnis, dan masyarakat sipil digali dan dianalisis secara tematik. Hasil temuan memperlihatkan, perspektif triple helix dalam nation brand dapat dipertimbangkan sebagai kekuatan yang penting dan tidak terpisahkan. Mulai dari kualitas sistem pelayanan terpadu, reformasi birokrasi, revolusi mental, sinkronisasi antar sektor dan regulasi, kualitas sumber daya manusia, budaya mental bekerja, infrastruktur, fasilitas, nilai luhur dan filosofis bangsa, kemasan dan daya tahan produk merupakan penguat dan pelengkap keramahtamahan Indonesia dalam membangun nation brand
Memahami Komunikasi Orang Tua dan Anak Penyandang Disabilitas melalui Co-Cultural Theory di Konteks Sosial Inklusif: A Literature Review Cindy Aurellia; Nasya Putri Amaranggana; Irwansyah Irwansyah
Jurnal Obsesi : Jurnal Pendidikan Anak Usia Dini Vol. 9 No. 6 (2025): November - December 2025
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/obsesi.v9i6.7387

Abstract

Tinjauan literatur ini bertujuan untuk memahami dinamika komunikasi antara orang tua dan anak penyandang disabilitas melalui perspektif Co-Cultural Theory, yang digunakan sebagai kerangka untuk menganalisis strategi komunikasi orang tua yang berada dalam posisi minoritas di tengah masyarakat dominan. Studi ini menggunakan metode Systematic Literature Review (SLR) dengan pendekatan deskriptif kualitatif, melalui penelusuran artikel di basis data Scopus menggunakan kata kunci “disability AND child AND parents AND communication”. Dari 2.792 dokumen yang ditemukan, 35 artikel diseleksi secara manual berdasarkan relevansi, fokus pada komunikasi keluarga dan serta penerapan Co-Cultural Theory. Hasil kajian menunjukkan bahwa komunikasi keluarga yang terbuka, suportif, dan positif berperan penting dalam mendukung perkembangan sosial, kognitif, dan emosional anak penyandang disabilitas. Strategi komunikasi dipengaruhi oleh faktor internal (emosi, ketahanan psikologis, pola asuh) dan eksternal (stigma sosial, minimnya dukungan formal). Studi ini menawarkan kontribusi teoretis dengan menerapkan Co-Cultural Theory dalam konteks komunikasi keluarga dengan anak disabilitas, suatu pendekatan yang masih jarang digunakan di literatur Indonesia. Penelitian lanjutan disarankan untuk mempertimbangkan keragaman latar belakang sosial, ekonomi, dan struktur keluarga untuk memperluas pemahaman tentang praktik komunikasi yang inklusif.
Strategi Komunikasi Akomodasi Disabilitas dalam Media Online Berdasarkan Teori Co-Cultural: Analisis Isi Berita Detik.com 2024 Nasya Putri Amaranggana; Cindy Aurellia; Irwansyah Irwansyah
Jurnal Obsesi : Jurnal Pendidikan Anak Usia Dini Vol. 9 No. 6 (2025): November - December 2025
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/obsesi.v9i6.7388

Abstract

Penyandang disabilitas di Indonesia kerap menghadapi tantangan inklusivitas dan aksesibilitas sebagai hak dasar. Penelitian ini menjabarkan penerapan strategi akomodasi dalam teori Co-cultural di Indonesia, melalui artikel Detik.com selama 2024, yang bertujuan mencapai kesetaraan peluang dan akses, membentuk persepsi publik, memfasilitasi partisipasi sosial disabilitas, serta mendorong representasi yang lebih adil. Melalui analisis isi terhadap 24 artikel berita, ditemukan tiga strategi akomodasi: non-asertif (upaya menghilangkan stereotip melalui penekanan visibilitas) dalam artikel prestasi atlet disabilitas di kancah internasional; asertif (melibatkan disabilitas dalam kegiatan sosial terbuka) seperti artikel disabilitas yang datang ke GBK untuk mendukung Prabowo dan berharap mendukung program inklusi; serta agresif (upaya mengadvokasi hak dan kesetaraan secara tegas), melalui artikel kritik terhadap aksi Cawe-Cawe Jokowi. Penelitian ini mengkaji strategi komunikasi akomodasi dalam artikel Detik.com, sebagai upaya merubah persepsi negatif masyarakat terhadap disabilitas dan mendorong partisipasi disabilitas. Hal ini bertujuan mencapai inklusivitas di lingkup masyarakat, demi keberlangsungan Agenda Pembangunan Berkelanjutan (SDGs) 2030.
Determinasi Teknologi Harga Dinamis dalam Komunikasi: Studi Kasus pada Aplikasi Online Travel di Indonesia Maria Risa Puspitasari; Velisia Serenada; Irwansyah Irwansyah
Jurnal Komunikasi dan Ilmu Sosial Vol. 4 No. 3 (2026): Jurnal Komunikasi dan Ilmu Sosial (Juli - September 2026)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jkis.v4i3.3610

Abstract

This study examines on AI‑based dynamic pricing practices in an Indonesian online travel mobile application as a socio‑technical phenomenon that combines technological, economic, and price‑communication logics. The research adopts a qualitative case study approach, using in‑depth interviews with three key informants from the data/AI, product pricing, and revenue management divisions, complemented by document analysis. The findings show that automation becomes a primary necessity due to scalability demands, making manual management of millions of inventories impossible and driving a transition from rule‑based systems to machine‑learning models. Algorithms manage prices and subsidies based on demand, competitor pricing, and users’ willingness to pay, while human agency is maintained through guardrails, thresholds, feedback loops, and manual interventions. Dynamic pricing is communicated through scarcity messages, transparent presentation of costs to consumers, automated notifications when prices change, and incentives designed to mitigate perceptions of unfairness. The study concludes that this practice operates within a soft determinism framework and recommends strengthening algorithm governance, communicative transparency, and dynamic‑pricing literacy programs for consumers.
ORKESTRASI BUZZER MELALUI MEDIA SOSIAL MICROBLOGGING DALAM KAMPANYE PENANGANAN VIRUS COVID-19 Ariandi Putra; Irwansyah Irwansyah
Jurnal Riset Komunikasi (JURKOM) Vol. 3 No. 2 (2020): Agustus 2020
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38194/jurkom.v3i2.151

Abstract

In 2020, the world was shocked by the news of the Covid-19 virus. The domino effect in all fields and the taking of many lives is a serious and important issue to anticipate. Microblogging social media is the channel chosen in order to provide an understanding of the community by buzzers. In conducting campaigns on Twitter microblogging, the buzzers involved exchanged messages and information so that the orchestration was carried out simultaneously, in tune, and right on target. In this study, the concepts developed are buzzer, microblogging, and orchestration with qualitative research types and using the literature review method. The results showed that the successful buzzer orchestrated viewed from the distribution of content and information through likes, retweets, and replies from each post. This shows the existence of buzzers in the 4.0 industrial revolution became an important part in every campaign carried out.
Kolaborasi Produksi Konten YouTube melalui Multi-Channel Network: Studi pada Kreator Sandy SS dengan Collab Asia Catleya Indah Lestari; Irwansyah Irwansyah
Jurnal Riset Komunikasi (JURKOM) Vol. 4 No. 1 (2021): Februari 2021
Publisher : Asosiasi Pendidikan Tinggi Ilmu Komuniasi (ASPIKOM) Wilayah Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38194/jurkom.v4i1.152

Abstract

Within the growth of the audio-visual digital industry, specifically on video-based social media, YouTube, requires video content creators to develop and transform themselves. This research will explain how a multi-channel network (MCN) company works and collaborates with creators to actualize an interesting content production and a worth-watching videos on YouTube. This research also will discern how a multi-channel network company helps their creators that in need to produce content and use their channel optimally. This research shows that content production collaboration using five stages of diffusion of innovations by Everett Rogers analyzes deeper on how Collab Asia as a multi-channel network company perform the collaboration to produce video content on YouTube works out well. This research shows that all five stages of diffusion of innovations from both sides, Sandy SS as content creator and Collab Asia as the multi-channel network company, goes well.
Corporate communication, public relations, and mobility in communication crisis handling in the insurance industry Natasha Constantin; Irwansyah Irwansyah
Gema Wiralodra Vol. 15 No. 1 (2024): Gema Wiralodra
Publisher : Universitas Wiralodra

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/gw.v15i1.626

Abstract

Currently, a communication crisis continues to be seen as a frightening menace that may disrupt the seamless operation of many activities in social life, business, and organizations. Instances of communication crises have perennially occurred within enterprises and organizations. This phenomenon is not limited to external communication with audiences outside the corporation or organization but may also manifest inside and within the organization itself. Effective communication is crucial in successfully navigating through the crisis. The coordination of crisis management within an organization or corporation is handled mainly by the Corporate Communication CC and Public Relations/PR departments. Corporate communication and public relations officers must be able to analyze the causes and repercussions of crises, formulate plans to resolve them, and enhance the organization's image. These skills are essential in coordinating with other departments. The study aims to assess and investigate crisis management processes from a Corporate Communication and Public Relations viewpoint. It focuses on the digital era, where efficient crisis-handling protocols are necessary due to the need for high mobility and the use of technology. This study is grounded on a qualitative methodology that utilizes phenomenological approaches. The decision to use phenomenology was based on the informants' experiences prioritizing objectives, namely the functionaries in the two departments, to better understand the challenges encountered. The final results demonstrate that the crisis management process begins when a possible crisis is identified, including methods for preventative measures and preparedness in the event of a crisis.
Technology Acceptance in AI-Mediated Communication: A Systematic Literature Review Octavianus Bima Archa Wibowo; Fanny Octafiani; Irwansyah Irwansyah
Jurnal Locus Penelitian dan Pengabdian Vol. 5 No. 6 (2026): JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v5i6.5881

Abstract

This study investigates how AI is accepted within human communication, using the Technology Acceptance Model (TAM) as a guiding framework. While TAM has been widely applied in fields such as e-commerce and healthcare, its application in AI-mediated communication (AI-MC) remains limited. This research aims to synthesize current research, identify dominant variables, and examine conceptual and methodological gaps in TAM’s use within AI communication contexts. Specifically, it seeks to explore how TAM has been applied to explain user interaction with AI as a communicative agent, rather than merely as a functional tool. Methods: A Systematic Literature Review (SLR) was conducted using the PRISMA 2020, which ensured a transparent and structured review process. A total of 158 eligible articles published between 2015 and 2024 were analyzed using narrative synthesis and bibliometric mapping. The findings show that TAM’s core constructs perceived usefulness, perceived ease of use, and behavioral intention remain dominant but are often insufficient to explain the social, emotional, and ethical dimensions of AI as a communicative partner. The results highlight the growing importance of additional factors such as trust in AI, perceived agency, transparency, and emotional appropriateness. The review also reveals an over-reliance on quantitative methods, with limited integration of communication theory. Conclusion: As a result, a new conceptual framework is proposed that integrates TAM with human communication concepts, emphasizing co-constructed meaning, social presence, and ethical interaction. This study concludes that understanding AI acceptance in communication requires an interdisciplinary model that goes beyond technical functionality to consider human-AI relational dynamics.
PASIFIKASI BURUH DALAM HUBUNGAN INDUSTRIAL DI KAWASAN PT. IMIP: ANALISIS POLITIK KETENAGAKERJAAN PASCA UNDANG-UNDANG CIPTA KERJA Florencia Wangsa; Irwansyah Irwansyah
Jurnal Ilmu Sosial dan Ilmu Politik Malikussaleh (JSPM) Vol. 7 No. 2 (2026)
Publisher : FISIP Universitas Malikussaleh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29103/jspm.v7i2.29148

Abstract

PT IMIP is one of the Indonesian Government’s flagship nickel industrial estates, widely presented by the government as a strategic industrial estate that contributes significantly to the national economy. Despite its economic significance, the industrial estate continues to face serious labor concerns, especially regarding workplace safety and the recurring occurrence of fatal accidents. This study explains how labor pacification operates within industrial relations in PT IMIP under the Omnibus Law on Job Creation regime. Using Richard Hyman’s theory of state intervention, pacification refers to a mechanism through which the state manages, contains, or suppresses labor conflict in order to preserve industrial and socio-political stability. The findings show that workers' endurance of life-threatening working conditions reflects not individual consent, but structural constraints arising from limited employment opportunities and economic pressure. Labor pacification in this context does not primarily occur through direct repression, but through structural mechanisms that lead workers to accept and tolerate precarious and unsafe working conditions.
Co-Authors Achmad Maulana Sirojjudin Achmad Sigit Syarifuddin Ade Rahayu Aprilia Adek Zico Sitorus Adrian Pratama Afrianto Adrian Pratama Afrianto Adristi Naura Syifa Afriadi Afriadi Afriani, Anindita Lintangdesi Agatha Gita Putuhena Aji Aditra Perdana Alexander Hridaya Bhakti Alexandra Tatgyana Suatan Alfrida Esther Madame Hutapea Alifia Oktrina Fayardi Alvian Dwi Putranto Alvin Gus Abdurrahman Alvin Gus Abdurrahman Wahid Amran, Sri Oktika Andhika Febi Hardina Andhita Vidya Putri Andika Cahya Cita Utama Andrea Soegiarto Andrew Christanto Anggi Aldila Safitri Angia Sulaeman Anissa Rahmadhany Anissa Rahmadhany Annisa Eka Syafrina Annisa Fitriana Lestari Annisa Khairani Aphrodita Saraswati Ardianto Ardianto Ari Wicaksono Ariandi Putra Astaf Aji Pranaya  Astrid Darmawan Astrid Faidlatul Habibah Astrid Kusuma Rahardaya Astrid Rahardaya Atika Suri Ayu Nenden Assyfa Putri Bayu Tresna Riyadi Berie Poetra Akbar Billy K. Sarwono Atmonobudi Catleya Indah Lestari Chairun Nisa Dwi Putri Chairun Nisa Dwi Putri Choirul Muna Choirunnisak Fauziati Cindy Aurellia Darryl Valerian Pramudita Dedi Prasetia Defreia Miriam Destianti Desi Rubyanti Dewi Udhany Dian Amintapratiwi Purwandini Dian Ariani Dicky Mardona Dimas Ahmad Rifandi Dimas Ahmad Rifandi Dina Andriani Dina Mizanie Dina Mizanie Dini Kumalawati Sarjani  Doni Akbar Donna Revilia Donny Prasetyo Dwininta Widyastuti Dyah Permana Erawaty Effy Rusfian Effy Rusfian Elyan Nadian Zahara Endang Pratiwi Kurniawan Endang Pratiwi Kurniawan Endang Pratiwi Kurniawan Eric Fernardo Erik Setiawan Eriyanto Eriyanto Eriyanto Eriyanto Ernungtyas, Niken Febrina Ernungtyas, Niken Febrina Ester Magdalena Kembuan Fadholi Fadholi Fakhira Shabira Fanny Octafiani Fanny Rosalia  Faris Budiman Annas Faris Yudza Ghifari Faza Fat Han Fadhillah Ferdinand Eskol Tiar Sirait Festy Rahma Hidayati Festy Rahma Hidayati Filza Alifah Hasny Firdha Yuni Gustia Florencia Wangsa Galih Primanda Permana Galuh Ayu Puspita Gatot Sugih Budiono Gendis Ayu Putri Gendis Putri Hatmanti Guntur F Prisanto Guntur Freddy Prisanto Halimatus Zahro Yananingtyas Hans Karunia H Hans Karunia H Haris Muhammad Haris Pramajakti Hasian Laurentius Tonggo Henry Brown Nathalia Hidayanto, Syahrul Hikmah Lailatul Fitriyah Ika Brianti Hadi S Ika Brianti Hadi S Ilham Fariq Maulana Imam Syafganti Imamatul Silfia Inas Ulfa Hapsari Inas Ulfa Hapsari Indah Santi Pratidina Inke Nur Dewanti Ipi Maryati Kuding Irlandi Paradizsa Irwan Nugroho Irwanto Irwanto Isa Alkaf Iswari Anggit Pramesti Jauza Alayya Joseph Edwin Ketut Ajeng Sespiani Kianti Azizah Kinanthi Fatwasuci Kinanthi Fatwasuci Kunti Puspitasari Laili Muttamimah Lidya Agustina Lizza Arnofia Choirunnisa M. Rizky Nugraha Marcellino, Kevin Maria Risa Puspitasari Martani Huseini Martina Piranti Merle Emanuella Aipassa Mimi Silvia Monica Apilia Monica Yusnita Monique Fiolitha M.T Mufti Nurlatifah Mufti Nurlatifah Muhamad Rifky Hasan Muhamad Rizki Muhammad Nurhadi Tri Wibowo Muhammad Rachdian Al Azis Muhammad Ramzy Hasibuan Muhammad Rizqi Arifuddin Muslicha, Intan Siti Nanda Amalia Putri Naomi Amadea Tumbelaka Nasya Putri Amaranggana Natasha Constantin Natasha Constantin Nauvaliana Ashri Nauvaliana Ashri Niken F Ernungtyas Niken Febrina Ernungtyas Niken Febrina Ernungtyas Nori Ayufi Novia Anggi Novia Anggi R. Nunik Triana Nurul Hutami Nurul Ifadhah Nurul Intan Octavianus Bima Archa Wibowo Olivia Christine Pangaribuan Poppy Ruliana Prabu Rabbani Kapriadi Primus Adeodatur Latu Batara Prisanto, Guntur Freddy Puji Susanti Purwadi Putri Bilanova Nurya Mahesa Putri Neva Lumeta Putri, Sekartaji Anisa Rafly Yuvindra Maulidan Rahkasiwi Dimas Susanto Rahma Mesi Shabrina  Ramadhika Vebryto Rangga Putera Perdana Raynaldi Nelwin Reni Sara Indrawati Reno Dalu Maharso reza praditya yudha Ricardo Taufano Riezka Khairunnisa Riomanadona M Putra Riris Endah Respati Risma Pertiwi Rizki Saga Putra Rizky Amalia Wismashanti Rizky Ramandhika Putra S Yollis Michdon Netti Safira Hasna Safira Hasna Sahroni, Ahmad Sanjaya, Rati Saras Diah Musirin Sari Anjani Sarwesti Scott Daniel Habibuw Shadia Imanuella Pradsmadji Shavira Hanza Renadia Shepriyani Miftajanna Shiddiq Sugiono Shiddiq Sugiono Siko Dian Sigit Wiyanto Sugiarto Sugiarto Sukatno Tekad Sukatno Suratno Suratno Syahnaz Savitri Syanaz Luthfina Tesa Alia Thelma Amelita Tika Diyanti Mustikarani Tita Miasari Triana Noermalia Trias Syaifulina Tulus Tampubolon Vashty G. Shabrina Velisia Serenada Wahyuning Widowati Widyastuti, Dwininta Winarsih Winarsih Wulandari Wurjanti Yashinta Sekarwangi Yayat Wahyat Herianto Yogi Wahyu Pangestu Yora Wirangi Yosieana Institute Ligariaty Yudha Iksan Yuni Novianti Marin Marpaung Zefri Alfaruqy