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Wulansari, Anita

Universitas Pembangunan Nasional Veteran Jawa Timur

Author-ID : 1186262

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Analysis of Acceptance Factors of Pospay Application Users in Surabaya City Using Modified TAM Ni Made Berliana; Anita Wulansari; Virdha Rahma Aulia
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4705

This study aims to analyze the factors that influence user acceptance of the Pospay application in Surabaya by using a modified Technology Acceptance Model (TAM). Pospay is a digital platform owned by PT Pos Indonesia that offers financial transaction services. Although the app has been downloaded over 5 million times, it still faces acceptance issues, as reflected by the high number of negative reviews due to system errors, verification failures, and unstable performance. To address these challenges, the TAM model was extended by incorporating variables such as Facilitating Conditions, Lifestyle Compatibility, Quality of Internet Connection, Perceived Security, Perceived Trust, Perceived Risk, Self-Efficacy, and Satisfaction. Data were collected from 523 active users and analyzed using Structural Equation Modeling–Partial Least Squares (SEM–PLS). The results showed that Facilitating Conditions, Perceived Ease of Use, and Perceived Usefulness significantly influence Attitude. Furthermore, Perceived Ease of Use, Perceived Usefulness, Perceived Security, Self-Efficacy, and Satisfaction have a significant effect on Intention to Use. Meanwhile, variables such as Attitude, Lifestyle Compatibility, Quality of Internet Connection, Perceived Trust, and Perceived Risk did not significantly affect Intention to Use. These findings highlight the importance of improving usability, usefulness, security, satisfaction, and user confidence to enhance the acceptance and usage of the Pospay application more effectively.

Analysis of User Acceptance of Bus Ticket Application Using a Modified UTAUT Model (Case Study: RedBus Application) Bella Trinanda Sanni; Anita Wulansari; Rafika Rahmawati
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol. 8 No. 2 (2025): Jurnal Teknologi dan Open Source, December 2025
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36378/jtos.v8i2.4712

The advancement of digital technology has driven the adoption of mobile-based transportation applications, such as RedBus—an online bus ticket booking platform. Despite experiencing significant growth, RedBus faces challenges in user acceptance, marked by a decline in positive reviews and an increase in user complaints during 2023–2024. Therefore, it is crucial to understand the factors that influence user acceptance and their decision to continue using the application. This study analyzes these factors using a modified UTAUT model by incorporating external variables such as Habit, Perceived Cost, Customer Satisfaction, and Repurchase Intention. A quantitative analysis was conducted using the PLS-SEM method with SmartPLS 3.0 software, involving 413 respondents selected through purposive sampling. The results show that nine hypotheses were accepted while four were rejected. The variables Performance Expectancy and Facilitating Conditions significantly influenced Trust, whereas Effort Expectancy and Social Influence did not. Performance Expectancy, Effort Expectancy, and Facilitating Conditions had a significant impact on Purchase Decision, while Social Influence did not. Trust was found to mediate the relationship between several variables and Purchase Decision, which in turn affected Customer Satisfaction. Perceived Cost and Customer Satisfaction influenced Repurchase Intention, while Habit had no significant effect. These findings highlight the importance of improving service quality, ease of access, and user trust to maintain customer loyalty toward the RedBus application.

ANALISIS MODEL EVALUASI DAN TREN PENELITIAN KESUKSESAN SISTEM INFORMASI E-LEARNING: SYSTEMATIC LITERATURE REVIEW Dinda Oktavia Winsa Cahyani; Anita Wulansari; Asif Faroqi
Seminar Nasional Pariwisata dan Kewirausahaan (SNPK) Vol. 5 (2026): MEI
Publisher : Sahid University Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/snpk.vol5.2026.575

Transformasi digital dalam bidang pendidikan mendorong penggunaan e-learning sebagai sarana pembelajaran yang fleksibel dan efisien, sehingga diperlukan evaluasi untuk mengukur tingkat keberhasilan implementasinya. Penelitian ini bertujuan mengkaji metode evaluasi kesuksesan teknologi e-learning melalui pendekatan Systematic Literature Review (SLR) dengan kerangka model PRISMA dalam proses identifikasi dan seleksi literatur. Hasil kajian menunjukkan bahwa beberapa model yang umum digunakan dalam evaluasi e-learning meliputi DeLone & McLean Information Systems Success Model, Technology Acceptance Model, HOT-Fit Model, serta model lain yang mengintegrasikan aspek teknologi, manusia, dan organisasi. Model-model tersebut menekankan berbagai dimensi penting seperti kualitas sistem, kualitas informasi, kualitas layanan, kepuasan pengguna, niat penggunaan, serta manfaat yang dihasilkan. Temuan menunjukkan bahwa keberhasilan e-learning dipengaruhi oleh kombinasi faktor teknis dan perilaku pengguna. Kajian ini diharapkan mampu memberikan pemahaman yang menyeluruh mengenai berbagai pendekatan evaluasi yang dapat diterapkan untuk meningkatkan mutu serta keberlanjutan sistem e-learning.

EVALUASI KUALITAS WEBSITE TERHADAP USER SATISFACTION TRAVELOKA.COM MENGGUNAKAN WEBQUAL 4.0 Dwianna Sinaga; Arista Pratama; Anita Wulansari
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 9 No. 1 (2025): JATI Vol. 9 No. 1
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v9i1.12344

Kemajuan teknologi informasi telah mempermudah berbagai aspek kehidupan, termasuk akses informasi melalui internet. Website menjadi media penting yang memungkinkan pengguna mendapatkan informasi secara efisien dan efektif. Dalam dunia e-commerce, kualitas website sangat berpengaruh terhadap pengalaman dan kepuasan pengguna. Traveloka, sebagai salah satu Online Travel Agency (OTA) terkemuka di Indonesia, menyediakan layanan pemesanan tiket dan akomodasi secara daring. Meski menjadi pemain utama, Traveloka menghadapi beberapa kendala, seperti informasi refund yang tidak akurat dan respons layanan yang lambat. Penelitian ini menggunakan metode WebQual 4.0 untuk mengevaluasi kualitas website Traveloka berdasarkan tiga variabel: Usability Quality, Information Quality, dan Service Interaction Quality. Penelitian ini bertujuan untuk mengidentifikasi pengaruh ketiga variabel tersebut terhadap User Satisfaction serta memberikan rekomendasi perbaikan untuk meningkatkan kualitas layanan dan memenuhi harapan pengguna secara lebih efektif. Hasil pengukuran diperoleh bahwa Information Quality berpengaruh positif signifikan terhadap User Satisfactuion, Service Interaction Quality berpengaruh negatif signifikan terhadap User Satisfactuion, dan  Usability Quality berpengaruh positif tidak signifikan terhadap User Satisfactuion, dan dapat menjelaskan variabel User Satisfaction sebesar 40% sedangkan dipengaruhi oleh variabel lain sebessar 60%.

ANALISIS KUALITAS LAYANAN WEBSITE SURABAYA SINGLE WINDOW ALFA MENGGUNAKAN MODEL E-GOVERNMENT QUALITY Ayu Fakhira Ardini; Anita Wulansari; Eristya Maya Safitri
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 9 No. 1 (2025): JATI Vol. 9 No. 1
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v9i1.12445

Surabaya Single Window Alfa merupakan salah satu website utama kota Surabaya dalam memberikan pelayanan perizinan secara online dimanapun dan kapanpun. Dengan berjalanya waktu, perlu adanya evaluasi untuk terus meningkatkan kualitas layanan pada website tersebut. Berdasarkan ulasan dari media sosial dan website keluhan masyarakat Surabaya masih terdapat permasalahan pada penggunaan SSW Alfa sehingga website perlu di evaluasi. Tujuan dilakukan penelitian ini yaitu untuk mengetahui faktor apa saja yang mempengaruhi kualitas layanan website Surabaya Single Window Alfa dengan menerapkan model E-Govqual. Variabel yang digunakan Reliability, Efficiency, Citizen Support dan E-Govqual Service Quality. Dalam penelitian ini, kuesioner dibagikan kepada 400 responden dengan kriteria pernah menggunakan website Surabaya Single Window Alfa. Untuk menyusun indikator pernyataan penelitian ini menggunakan model e-GovQual dan untuk mengolah data menggunakan pendekatan PLS-SEM. Hasil penelitian memperlihatkan bahwa semua variabel yang diusulkan yaitu Efficiency, Trust, dan Citizen Support memiliki hubungan positif dan signifikan terhadap kualitas layanan E-government pada website Surabaya Single Window Alfa. Sedangkan Variabel Reliability memiliki hubungan positif dan tidak signifikan terhadap kualitas layanan E-government pada website Surabaya Single Window Alfa

PERBANDINGAN ALGORITMA KRIPTOGRAFI SIMETRIS DAN ASIMETRIS DALAM KEAMANAN DATA DIGITAL Muhammad Zuna; Anita Wulansari; Agung Brastama Putra
JATI (Jurnal Mahasiswa Teknik Informatika) Vol. 10 No. 1 (2026): JATI Vol. 10 No. 1
Publisher : Institut Teknologi Nasional Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36040/jati.v10i1.16642

Penelitian ini menganalisis perbandingan algoritma kriptografi simetris dan asimetris dalam menjaga keamanan data digital melalui kajian literatur terhadap tujuh jurnal terbitan 2016-2025. Hasil kajian menunjukkan bahwa algoritma simetris seperti AES dan DES unggul dari segi efisiensi dan kecepatan, namun lemah pada distribusi kunci. Sebaliknya, algoritma asimetris seperti RSA dan ECC memiliki keamanan tinggi pada pertukaran kunci, tetapi membutuhkan sumber daya dan waktu proses lebih besar. Berdasarkan sintesis literatur, penelitian ini merekomendasikan penggunaan hybrid cryptosystem yang mengombinasikan kedua pendekatan tersebut untuk mencapai keseimbangan antara efisiensi dan keamanan data digital

Analysis of Factors Influencing the Use of Persebaya Selamanya Application: A Modified UTAUT Model Approach Bima Mukti Wibowo; Wulansari Anita; Maya Safitri Eristya
ILTEK : Jurnal Teknologi Vol. 20 No. 02 (2025): ILTEK : Jurnal Teknologi
Publisher : Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/iltek.v20i02.250

Pesatnya teknologi digital mendorong klub olahraga, termasuk Persebaya Surabaya, untuk berinovasi melalui aplikasi seluler. Aplikasi "Persebaya Selamanya" hadir sebagai wujud inovasi layanan, salah satunya dengan fitur pembelian tiket daring (e-ticket). Penelitian ini menggunakan model yang dimodifikasi dari Unified Theory of Acceptance and Use of Technology (UTAUT). Faktor-faktor yang diuji terhadap niat perilaku (BI) dan perilaku penggunaan (UB) adalah Kinerja harapan (PE), ekspektasi usaha (EE), pengaruh sosial (SI), dan kondisi fasilitas (FC). Metode Analisis yang digunakan yaitu Structural Equation Modeling dengan pendekatan Partial Least Squares (SEM-PLS) adalah metode untuk melakukan analisis data, sementara EE dan SI tidak memiliki pengaruh yang signifikan terhadap perilaku penggunaan, sementara itu PE memiliki pengaruh yang signifikan dan Terbukti juga bahwa FC dan BI mempengaruhi perilaku penggunaan.

EVALUASI FAKTOR-FAKTOR YANG MEMENGARUHI KEPUASAN PENGGUNA APLIKASI SATUSEHAT SEBAGAI PLATFORM LAYANAN KESEHATAN DIGITAL MENGGUNAKAN MODEL UTAUT DAN DELONE & MCLEAN Safitri Pradhista Suwandi; Arista Pratama; Anita Wulansari
ILTEK : Jurnal Teknologi Vol. 20 No. 02 (2025): ILTEK : Jurnal Teknologi
Publisher : Fakultas Teknik Universitas Islam Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47398/iltek.v20i02.307

SatuSehat merupakan platform layanan kesehatan digital resmi Kementerian Kesehatan RI yang mengintegrasikan berbagai sistem informasi kesehatan. Meski menjadi bagian dari transformasi digital nasional, aplikasi ini masih memperoleh rating rendah akibat kendala stabilitas, kompleksitas fitur, dan kecepatan layanan yang berdampak pada kepuasan serta niat penggunaan. Penelitian ini bertujuan mengevaluasi faktor-faktor yang memengaruhi kepuasan pengguna aplikasi SatuSehat dengan menggunakan model UTAUT dan Delone & McLean. Enam hipotesis diajukan, yaitu System Quality, Information Quality, Service Quality, Effort Expectancy, dan Performance Expectancy berpengaruh positif signifikan terhadap User Satisfaction, serta User Satisfaction berpengaruh positif signifikan terhadap Continuance Intention. Analisis dilakukan dengan teknik PLS-SEM menggunakan software SmartPLS 4. Jumlah responden sebanyak 400 orang, ditentukan melalui rumus Slovin dengan metode purposive sampling. Hasil penelitian menunjukkan bahwa faktor System Quality, Information Quality, Service Quality, Effort Expectancy, dan Performance Expectancy berpengaruh positif dan signifikan terhadap kepuasan pengguna berdasarkan uji path coefficient dengan P-values < 0.05 dan T-statistic ≥ 1.645. Selain itu, User Satisfaction terbukti berpengaruh positif signifikan terhadap Continuance Intention. Hal ini berarti semakin tinggi kepuasan pengguna, semakin besar pula niat mereka untuk terus menggunakan aplikasi SatuSehat.

Analisis Kesuksesan Learning Management System (LMS) Menggunakan Model ISSM Pada PT. XYZ Reghi Givansa Rasyidin; Asif Faroqi; Anita Wulansari
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 5 No. 2 (2023): Jurnal Ekonomi Manajemen Sistem Informasi (November - Desember 2023)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31933/jemsi.v5i2.1689

The use of the Learning Management System (LMS) is one form of technological advancement in the field of education used by PT. XYZ, where PT. XYZ provides a learning platform using this method. The Learning Management System method, which is considered a one-way learning method, raises issues where users can only access learning materials in the form of videos but cannot interact with the instructors, making it impossible for users to ask questions related to the material provided. This has an impact on users who are deemed not to be maximizing their understanding and ability to answer questions related to the given material. This research aims to explore the factors of the effectiveness of the Learning Management System at PT. XYZ based on the DeLone and McLean (DLML) model. The research method used in this study is quantitative. The results of this research are that the factors that most influence the success of the Learning Management System are User Satisfaction and Net Benefits, where these two indicators are influenced by System Quality, Information Quality, and Service Quality. The results of the hypothesis testing indicate that these factors have a positive influence, especially on User Satisfaction with the Learning Management System, which is the Net Benefit. This is supported by the results of the hypothesis testing, which show that the original sample has the highest value for the User Satisfaction variable compared to other variables.

Systematic Literature Review: Tren Gamifikasi dalam Mobile-Assisted Language Learning Muhammad Rakha Naufal; Arista Pratama; Anita Wulansari
MDP Student Conference Vol 5 No 2 (2026): The 5th MDP Student Conference 2026
Publisher : Universitas Multi Data Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/mdp-sc.v5i2.15428

This study investigates the impact of gamification trends in Mobile-Assisted Language Learning (MALL) through a Systematic Literature Review (SLR). The study aims to identify dominant gamification elements and examine their contribution to language learning effectiveness. The review was conducted using the PRISMA protocol, supported by clear inclusion–exclusion criteria and quality assessment to ensure methodological rigor. Fifteen journal articles published between 2022 and 2026 were analyzed. The findings indicate that points/XP, feedback, and leaderboards are the most frequently applied gamification elements in MALL. Overall, gamification demonstrates a positive impact on language learning by enhancing learners’ motivation, engagement, learning consistency, and vocabulary retention. These results confirm that gamification serves as an effective pedagogical strategy in supporting mobile-based language learning when implemented with appropriate instructional design.

Co-Authors 'Uyun, Khurrotul Abdillah Yusuf Abdul Rezha Efrat Najaf Abrila Fatzali Achmad Rafi Argya Rasya Adelia Sefri Larasati Adelia Sefri Larasati Adelia Sefri Larasati1 Adhe Rama Febrianto Adi Suryaputra, Bagus Adimas Syiraa Setiabudhi Adiyono, Bagus Dwi Putra Agung Brastama Putra Agussalim Agussalim Agussalim Agussalim, Agussalim Ahmad Galih Nur Jati Ajeng Laras Wangi Akbar, Nasrul Fadhila Akmal, Faiza Al Abiyyi, M Faiq Alief, Muhammad Dian Nur Alif Fajar Bagus Akasyah Alifansa, Dimas Mirza Amalia Anjani Arifiyanti Amalia, Indira Setia Amanda Paramita S. Anadya Tafdhilla Ananda Setya Nugroho, Adi Anggoro, M. Novianto Anggreani, Nilam Kumallah Anindita Pratita Anindo Saka Fitri Annisa Dita Putri Kartika Apol Pribadi Aprillia Putri, Lintang Ardina Sagita Ramadhani Arista Pratama Arista Pratama Arista Pratama Arista Pratama Arista Pratama Arochma, Novita Maulana Arpiansah Arumdapta, Gemintang Aqsa Arya Bhisma, Vishnu Asif Faroqi Audrey Septya Rosanti Aulia Putri Fajar Aurabillah, Bilqis Ayu Fakhira Ardini Ayu Sri Deviyanti, ST., MT, I Gusti Azzahra Rahmadani Bagaskara Antaris Bagus Dwi Putra Adiyono Bagus Sutigar, Moh. Bayu Bangkit Putra Kristana Bella Trinanda Sanni Beryl Ardhana Lokatara Billah, Mu'tasim Bima Mukti Wibowo Brahmantio Widyo Trenggono Byanca Rebecca Yocelyn Sitompul Carissa Renatasari Carolina, Hennika Choirila Vernanda, Isyana Valda Christanti Ayu Permatasari Chusen, Achmad Citra Fadhlilla, Novia D. Febry Wulangsih Daffa Maulana, Teduh Danendra , Raden Abhirama Rakha Devi, Ditha Lozera Dewa, Rayhan Kusuma Dhian Satria Yuda Kartika Dhian Satria Yudha Kartika Dian Rahmawati Dimas Irmansyah Dinda Mega Savitri Dinda Oktavia Winsa Cahyani Dita Ayu Divane Infonya Safinatunnajah Dwi Septiajayanti Dwianna Sinaga dwishahita dwishahita Eklesia Simaremare Elok Elviana Elvanni, Imelda Erlangga Norman Wicaksana F.N, Aryananda Fadhil Puja Winata Fahrezi, Michael Faisal Muttaqin Farhan, Farrel Farizah Farhana Farizd, Mohammad Farrel Farhan Febriani, Dewi Sinta Ferdi Puguh Margono Firmansyah , Wildan Hafiz Freya Enggrayni Habib Habibi Hanifa, Fatya Hasna Iftinan, Jihan Hawa Shabilla Fanfa I Gusti Ayu Sri Deviyanti Ida Ayu Putu Sri Widnyani Ilham Ramadhani Imam Arizal Razaqi Immah Inayati, Immah Indira Setia Amalia Kamila, Alifia Nur Kevin Yohanes Wuryanto Kevin Yohanes Wuryanto Keysya Alifia Zabina Khansa Renata Khoirunisa Jannatuzzahra Khrisna Aryaduta W.P Kusumaningayu, Apriliana Pramesinta Laksono, Cindy Fitri Latipah Latipah Latipah, Latipah Lidya Bela Simarmata Lintang Firdaus Luthfi Azmi Sa’diyah M Faiq Al Abiyyi M Ilham Praditya A.N Mahida Hanifah Rahmadini Martapura, Intania Rachman Maulana, Hendra Maulana, Ribas Satria Medica Normalika Zakiah Miftah Rahmaddani Moch. Abdillah Emha Ramdhani Moch. Abdillah Emha Ramdhani Mochamad Alif Abror Mohamad Iqbal Mohamad Ivan Saputra Mu'tasim Billah Muhammad Aldi Pratama Muhammad Ilyasa Mahardhika Muhammad Noer Muhammad Rakha Naufal Muhammad Ridwan Muhammad Septama Prasetya Muhammad Usamah Zaky Muhammad Zuna Muzayyanatul Wafiroh Nadilla Anidew Nani Astuti Triana Narti Apriyanti Natasya Eka Damayanti Ni Made Berliana Noval Firmansyah, Adrian Nugraha, Rizky Ilman Nur Dinanita Nur Diniyanti Nurcahyani, Anisa NURHAYATI, ELI pradana, brillyan putra Praditya A.N, M Ilham Prapanca, Juniar Sandra Pratama, Arista Prayogidianto , Achmad Lukman Prihandini Daffa Nur Rizka Faridiana Purnaningsih, Elwis Ghaitza Puspita, Silvy Milda Putri, Callista Harnit Putri, Rhizma Elliza Putu Anggi Suryantari Qolbi Adi Lumintang Qonata, Rido Izril Rabbani, Alfatur Raffi Abdillah Putra Alisia Rafi Purwa Syahputra Rafie Ahza Ghaisan Rafika Rahmawati Rafika Rahmawati Rafika Rahmawati Rafli Alfarisqi, Muhammad Rahmah, Safina Nur RAHMAWATI, NADIA ERINNA Rakhmat Safri Agung Pratama Rama Febrianto, Adhe Ramadi, Fahryan Putra Ramdhani, Moch. Abdillah Emha Rasyidin, Reghi Givansa Reghi Givansa Rasyidin Rendi Hardiartama Rendi Panca Wijanarko Ridwandono, Doddy Rifat Hafiz Aditya Rivera, Farel Brahmantyah Rizki Setyo Putro Robawa Rizky Ilman Nugraha Rizky Ilman Nugraha Robawa, Rizki Setyo Putro Sabila, Fariza Nanda Sabila, Radhiya Safina Bulan Koesasih Safina, Nurul Safinatun Naja Safira, Amalia Safitri Pradhista Suwandi Safitri, Eristya Maya Safna Faradillah Sakha Nesya Arimawan, Kesya Saktian Purborini Salwa Amalia Balqis Saniya Mahira Salma Seftin Fitri Ana Wati Setiabudhi, Adimas Syiraa Setiya Ratih, Dini Shaharani Azpriyanne Cahyono Simaremare, Eklesia Sitompul, Enjeliana Solikha, Nur Imroatus Sujatmiko Dwi Kuncoro Suryantari, Putu Anggi Syarifah, Rahma Nur Taufiq Arinta Ardiyono Tegar Adi Wicaksono Tiara Rahayu Ada, Sesilia Tri Lathif Mardi Suryanto Tri Latif Mardi Suryanto Tri Puspa Rinjeni Usmanur Dian Iswanti vana Elfirdaus Veby Pebiola Br Simanjorang Vera Rizki Yuniar Vergie Sopaheluwakan, Brilliant Virdha Rahma Aulia Wahyuni, Eka Dyar Wastatama , Sayyid Aqil Widya Pratiwi Windy Fadhilah Susanti Wuryanto, Kevin Yohanes

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