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All Journal Jurnal Mirai Management Jurnal Informasi dan Teknologi Economics and Digital Business Review International Journal of Engineering, Science and Information Technology International Journal of Education, Social Studies, And Management (IJESSM) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Jurnal Sistim Informasi dan Teknologi Innovative: Journal Of Social Science Research Journal of Social Science and Business Studies Journal of Information System, Technology and Engineering Galaksi JCRIM (Journal of Current Research In Multidisciplinary) Balance: Jurnal Ekonomi
Violin, Vivid
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The Influence of Ease of Navigation, Mobile Shopping Experience, and Social Commerce Engagement on Omnichannel Customer Experience of Local Brand Products in E-Commerce Sidjabat, Sonya; Mustafa, Fahrina; Suhara, Ade; Susilowati, Tri; Violin, Vivid; Primananda, Pande Gde Bagus Naya
Journal of Social Science and Business Studies Vol. 4 No. 1 (2026): JSSBS
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61487/jssbs.v4i1.283

Abstract

Local brands establish unified customer experiences through their omnichannel system implementation because e-commerce competition has increased in intensity. The research investigates how three variables which each contain three elements affect omnichannel customer experience for local brand products in e-commerce through their three elements which include ease of navigation and mobile shopping experience and social commerce engagement. The researchers implemented their study through a quantitative research method which employed explanatory research design. The researchers used purposeful sampling methods to collect data from 200 participants who had purchased local brand products through multiple digital channels. The researchers applied multiple linear regression analysis to their data after they conducted validity and reliability testing along with classical assumption testing. The study results demonstrate that three factors which include website navigation skills and mobile shopping experience and social commerce platform usage enable users to access various shopping channels. The complete customer experience development process requires businesses to comprehend how platform experience integrates with mobile user experience and social media interaction. The research contributes to digital marketing and omnichannel studies by providing new theoretical insights. The study results provide local brands with digital strategy development guidelines which focus on enhancing customer experience.  
The Influence of Organizational Support, Team Collaboration, and Job Security on Job Satisfaction of Health Workers at Regional General Hospitals Tawil, Muhamad Risal; Subroto, Desty Endrawati; Anantadjaya, Samuel PD; Nawangwulan, Irma M; Violin, Vivid; Putranto, Samuel Aditya Eko
Journal of Current Research In Multidisciplinary Vol. 4 No. 1 (2026): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

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Abstract

The study examines the effects of organizational support and team collaboration and job security on job satisfaction among healthcare staff working in a regional general hospital. The study used quantitative research methods which involved researchers distributing questionnaires to 130 selected participants who were chosen through purposive sampling. The researchers conducted data analysis by using multiple linear regression which needed testing of both validity and reliability together with normality testing and heteroscedasticity testing and multicollinearity testing. The research found that organizational support and team collaboration and job security positively impacted job satisfaction which reached statistically significant results. Healthcare workers can perform their duties in a secure work environment which exists because organizations provide support and teams work together and employees have job security. The three variables together explain all changes that occur in job satisfaction levels. The study results assist hospital administrators in developing successful plans which will enhance healthcare worker job satisfaction and improve healthcare service delivery.
The Influence of Website Usability, Social Media Engagement, and Omnichannel Integration on the Digital Customer Experience of Online Retail Hendratni, Tyahya Whisnu; Hamdany, Mohammad Azharie; Nawangwulan, Irma M; Anantadjaya, Samuel PD; Nurdiansyah, Yanuar; Violin, Vivid
Journal of Current Research In Multidisciplinary Vol. 4 No. 1 (2026): JCRIM (Journal of Current Research In Multidisciplinary)
Publisher : Yayasan Gema Bina Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research study investigates the impact of three factors which are Website Usability Social Media Engagement and Omnichannel Integration on Digital Customer Experience in online retail websites. The study used a quantitative approach with a survey method by distributing questionnaires to 200 active online retail consumers selected using a purposive sampling technique. The research required respondents to meet three requirements which included making two online purchases within the previous six months and using social media platforms and accessing multiple digital channels from different companies. The research team used multiple linear regression analysis to process the collected data. The data underwent testing before the analysis process through validity testing and reliability testing and classical assumption testing which included assessments of normal distribution and testing for heteroscedasticity and multicollinearity. The study proved that Website Usability together with Social Media Engagement and Omnichannel Integration created a positive relationship which reached a statistically significant impact on Digital Customer Experience. The results demonstrate that three factors which include website usability and social media customer engagement and cross-channel service integration show a strong impact on digital customer experience in online retail stores.
Co-Authors Akhirianto, Pas Mahyu Almira Ulimaz Anantadjaya, Samuel PD Andriani, Hertya Andriya Risdwiyanto Arifin, Moh. Samsul Astuti, Enny Diah Bambang Suhartawan Budi Utami Darwis darwis darwis, darwis Deykha Aguilika Diawati, Prety Dina Destari Faisal Abubakar Fatimah Malini Lubis Firdaus Yuni Dharta Hamdany, Mohammad Azharie Hanata, Reza Yonatan Haniwijaya Pahlawansah Heny Herawati Hernawan, Moch Arif Ibrahim, Mozart Malik Indri Yani, Indri Irdiana, Sukma Isna Juwita Jefri Putri Nugraha Kamaluddin, Santrio Karyono Karyono Kespandiar, Tengku Kraugusteeliana Kraugusteeliana Kus Yunanto, Mohammad Kushariyadi Kushariyadi Kusnadi, Iwan Henri latief, yanuar Lubis, Alifah Lettiane Virainy M.M, Besse Faradiba Mawardi, Syamsi Muhamad Risal Tawil Muhammad Asir Muhammad Kholil Mustafa, Fahrina Nawangwulan, Irma M Nurdiani, Tanti Widia Nurul Fadhilah Nurwijayanti Osman, Isnawati Parandy, La Mema Pradipta, Made Prasta Yostitia Primananda, Pande Gde Bagus Naya Putranto, Samuel Aditya Eko Rahmat Arsyad Ramayanti Sinaga, Herty Riesna Apramilda Setiadi, Bekti Sidjabat, Sonya Subroto, Desty Endrawati Suhara, Ade Suntoro, Bambang Syahviyar, Mirza Tarwijo, Tarwijo Teguh Wahyono Tri Susilowati Tyahya Whisnu Hendratni Umar Hanis Usulu, Elvira M. Wandanaya, Anita Bawaiqki Wijaya, Ismed Wirabuana Putra, Gede Yanuar Nurdiansyah, Yanuar