Article Per Year (5 Year)
p-Index From 2021 - 2026
10.265
P-Index
This Author published in this journals
All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Niagawan Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan Al-Tahrir: Jurnal Pemikiran Islam Jurnal Ilmiah Pertanian Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah EKONOMIS : Journal of Economics and Business JMM (Jurnal Masyarakat Mandiri) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan JURNAL AGRICA Journal of Humanities and Social Studies Aptisi Transactions on Technopreneurship (ATT) Amwaluna Jurnal Ekonomi dan Keuangan Syariah Jurnal Manajemen dan Bisnis Enrichment : Journal of Management EKONOMI, KEUANGAN, INVESTASI DAN SYARIAH (EKUITAS) Jurnal Manajemen Bisnis Eka Prasetya AGRISAINS: Jurnal Ilmiah Magister Agribisnis GANDRUNG: Jurnal Pengabdian Kepada Masyarakat Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Triton International Journal Of Science, Technology & Management (IJSTM) Jurnal Ilmiah ASET Insight Management Journal Devotion: Journal of Research and Community Service Jurnal Manajemen dan Bisnis Economics, Business and Management Science Journal Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Jurnal Bisnis Mahasiswa Jurnal Ilmiah Manajemen dan Bisnis (JIMBI) The International Conference on Education, Social Sciences and Technology (ICESST) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Manajemen dan Bisnis Proceedings of The International Conference on Business and Economics Journal of Artificial Intelligence and Digital Business Jurnal Mahasiswa Manajemen dan Akuntansi Journal Research of Social Science, Economics, and Management Jurnal Ilmiah Akuntansi Keuangan dan Bisnis Innovative: Journal Of Social Science Research Amkop Management Accounting Review (AMAR) International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC) Jurnal Pengabdian Masyarakat dan Riset Pendidikan El-Mujtama: Jurnal Pengabdian Masyarakat Jurnal Penelitian Pendidikan Indonesia Agrifo: Jurnal Agribisnis Universitas Malikussaleh International Journal of Economics, Business and Innovation Research Society Jurnal Cendekia Ilmiah
Ihsan Effendi
Universitas Medan Area
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 90 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 90 Documents
Search

 5   6   7   8   9 
Factors Influencing Consumer Interest in Visiting Coffee Shops in Medan Lubis, Andi Reza Syahputra; Effendi, Ihsan; Aisyah, Nur; Aulia, Muhammad Reza
Ekonomis: Journal of Economics and Business Vol 9, No 2 (2025): September
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/ekonomis.v9i2.2534

Abstract

The purpose of this study was to analyze the factors influencing consumer interest in visiting coffee shops in Medan. This study focused on five main variables: product quality, price, service, atmosphere, and product innovation. The research sample was determined based on the minimum criteria for multiple linear regression analysis, which was at least 5–10 times the number of research variable indicators, resulting in a sample size of 50 respondents. Respondents were coffee shop consumers in Medan who had visited Baraka, Sekata, Heloki, and Dominico coffee shops. Consumer interest in visiting coffee shops was primarily influenced by service quality and atmosphere, while product quality played a smaller role. Price and product innovation were insignificant, indicating that experience and comfort were more important. Therefore, coffee shops in Medan should focus on improving service, product quality, and atmosphere rather than lowering prices or increasing innovation.
KEPUASAN PENGGUNA APLIKASI GRAB: STUDI EMPIRIS TERHADAP PENGARUH KUALITAS DAN RESPONSIVITAS LAYANAN CUSTOMER SERVICE MAHASISWA FAKULTAS EKONOMI UNIVERSITAS NEGERI MEDAN Lubis, Adelina; Effendi, Ihsan; Kristin, Okta Viani; Lubis, Nabila Boru
Jurnal Manajemen dan Bisnis Volume 25 No. 2 Tahun 2025
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of customer service quality and customer service responsiveness on user satisfaction with the Grab application among students of the Faculty of Economics at Universitas Negeri Medan. The background of this research stems from the increasing use of online transportation services, which demands excellent service quality, including interactions with customer service. The study employs a quantitative approach with simple random sampling techniques involving 100 respondents, and data analysis is conducted using SPSS version 26. The results reveal that customer service quality and customer service responsiveness significantly influence user satisfaction, both partially and simultaneously. Customer service responsiveness is identified as the most dominant factor, with a regression coefficient of 0.593, compared to customer service quality, which has a coefficient of 0.319. The coefficient of determination (R²) value is 0.412, indicating that 41.2% of the variation in user satisfaction can be explained by the two independent variables. These findings emphasize the importance of improving service quality and responsiveness to enhance user satisfaction and foster customer loyalty in digital application-based services such as Grab.
Strategy Enhancement Performance MSMEs Through PTPN III Partnership Program Junaidi, Junaidi; Lubis, Zulkarnain; Effendi, Ihsan; Reza Aulia, Muhammad; Pradipta Utami, Miranti; Supriatna, Dasep
Devotion : Journal of Research and Community Service Vol. 4 No. 2 (2023): Devotion: Journal of Research and Community Service
Publisher : Green Publisher Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36418/devotion.v4i2.397

Abstract

Study this aim to analyze connection experience, partnership programs, and MSME performance in a framework to define an improvement strategy PTPN III assisted MSME performance. Respondents in a study this is perpetrator MSME business assisted by PTPN III. Research results in this conclude that experience and partnership programs take an effect significantly on MSME performance. Partnership program influence significant on MSME Performance. As well as partnership programs mediate connection experience with the performance of SMEs. A strategy that can apply PTPN III allowed the perpetrator business with minimal experience and difficulties to pay credit notes Required to follow training entrepreneurship as well as partnership programs next selecting perpetrator MSME businesses that have enough experience in entrepreneurship. Partnership programs have a role significant in mediating the HR experience of MSMEs performance. Partnership programs take effect significantly on MSMEs per-formance at PTPN Nusantara III. A strategy that can be applied by PTPN III is (1) to provide an opportunity for the perpetrator business with minimal experience and diffi-culties to pay credit notes Required following training entrepreneurship and (2) a part-nership program next selecting perpetrator SMEs businesses that have enough experi-ence entrepreneurship
Kepuasan Pelanggan sebagai Dampak dari Inovasi Produk dan Kualitas Pelayanan : Studi pada Warkop HH Kecamatan Medan Tembung Lubis, Adelina; Effendi, Ihsan; Situngkir, Jenni br; Simanungkalit, Nurul Amalyiah; Pardosi, Urbano I.R.S; Siregar, Doly
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 6: Oktober 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i6.10407

Abstract

Penelitian ini dilatarbelakangi oleh adanya ketidakpuasan sebagian pelanggan terhadap inovasi produk dan kualitas layanan di Warkop HH, seperti kurangnya variasi menu serta pelayanan yang dinilai kurang optimal. Penelitian ini bertujuan untuk mengetahui pengaruh inovasi produk dan kualitas layanan terhadap kepuasan pelanggan di Warkop HH. Metode yang digunakan adalah pendekatan kuantitatif dengan jenis penelitian asosiatif. Sampel yang digunakan sebanyak 57 responden yang merupakan pelanggan Warkop HH, dan data dikumpulkan melalui kuesioner. Analisis dilakukan menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa baik inovasi produk maupun kualitas layanan secara parsial dan simultan berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Kualitas layanan memiliki pengaruh yang lebih dominan dibandingkan inovasi produk. Penelitian ini menyimpulkan bahwa peningkatan kualitas layanan dan inovasi produk merupakan strategi penting dalam meningkatkan kepuasan pelanggan.
Studi Empiris tentang Pengaruh Komunikasi Pemasaran dan Kualitas Produk terhadap Keputusan Pembelian pada UMKM Warkop Rencong Medan Adelina Lubis; Ihsan Effendi; Olivia Sembiring; Naila Zuhra
Jurnal Mahasiswa Manajemen dan Akuntansi Vol. 4 No. 2 (2025): Oktober : JUMMA'45: Jurnal Mahasiswa Manajemen dan Akuntansi
Publisher : Fakultas Ekonomi Universitas 45 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30640/jumma45.v4i2.5098

Abstract

This study aims to explore and analyze how marketing communication and product quality influence consumer purchasing decisions at Warkop Rencong, an MSME located in Medan. In a highly competitive local food industry, implementing effective marketing communication strategies and maintaining high product quality are essential elements that drive consumer behavior. Marketing communication not only informs consumers about the product but also builds a perspective and emotional connection with them. Product quality, on the other hand, reflects how well the product meets consumer expectations and needs, fostering customer satisfaction and long-term loyalty. This research adopts a quantitative approach, utilizing questionnaires to gather data from 60 respondents selected through random sampling from Warkop Rencong's active customer base. The collected data were analyzed using validity, reliability, classical assumptions, and multiple linear regression tests in IBM SPSS Statistics 27. The results indicate that both marketing communication and product quality significantly and positively influence purchasing decisions, both individually and collectively. Product quality was found to have a stronger impact on purchasing decisions compared to marketing communication. The F-test confirms that both variables significantly affect purchasing decisions, with an adjusted R² of 0.532, indicating a high explanatory power of the model. These findings offer practical insights for MSMEs in developing effective marketing strategies and ensuring high product quality to boost consumer purchasing decisions.
Pengaruh Harga, Kualitas Pelayanan dan Fasilitas Coffee Shop terhadap Minat Konsumen Berkunjung ke Risala Kopi Zahra, Sofhia Rahayu; Effendi, Ihsan; Sihombing, Tohap Parulian
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.3229

Abstract

This study aims to analyze the influence of price, service quality, and facilities on consumer interest in visiting Risala Kopi in Medan. Using a quantitative approach, the research involved 105 respondents who are customers of Risala Kopi. Data were collected through questionnaires and analyzed using multiple linear regression to determine the effect of each independent variable on the dependent variable. The results show that price, service quality, and facilities have a positive and significant effect on consumer interest, both partially (t-test) and simultaneously (F-test). This indicates that the better these three aspects are managed, the higher consumers’ interest in visiting Risala Kopi will be. The coefficient of determination (R²) value of 0.558 reveals that 55.8% of the variation in consumer interest can be explained by price, service quality, and facilities, while the remaining 44.2% is influenced by other factors not examined in this study, such as promotion, location, and brand image. Based on these findings, the study recommends that Risala Kopi should continuously improve price fairness, friendly and efficient service quality, and comfortable facilities such as interior design, cleanliness, and internet access. These improvements are expected to enhance competitive advantage, increase customer loyalty, and strengthen Risala Kopi’s position amid the increasingly competitive coffee shop industry in Medan
MENINGKATKAN DAYA TARIK ECOLODGE BUKIT LAWANG RESORT MELALUI GREEN MARKETING DAN KUALITAS LAYANAN UNTUK MENINGKATKAN KEPUTUSAN MENGINAP WISATAWAN Putra, Yudha Maulana; Effendi, Ihsan; Siregar, Dahrul
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 2 (2024): Edisi Mei - Agustus 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i2.4263

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh green marketing dan service quality terhadap keputusan menginap di Ecolodge Bukit Lawang. Metode penelitian yang digunakan adalah kuantitatif dengan teknik pengumpulan data melalui kuesioner yang disebarkan kepada 100 wisatawan yang pernah menginap di Ecolodge Bukit Lawang. Data dianalisis dengan menggunakan teknik regresi linier berganda. Hasil penelitian menunjukkan bahwa green marketing dan service quality berpengaruh positif terhadap keputusan menginap di Ecolodge Bukit Lawang. Green marketing memiliki pengaruh terhadap keputusan menginap. Hal ini menunjukkan bahwa wisatawan lebih sensitif terhadap upaya-upaya ramah lingkungan yang dilakukan oleh Ecolodge Bukit Lawang dibandingkan dengan kualitas layanan yang diberikan.Implikasi dari penelitian ini adalah bahwa Ecolodge Bukit Lawang perlu terus meningkatkan upaya-upaya green marketingnya untuk menarik lebih banyak wisatawan. Ecolodge Bukit Lawang juga perlu meningkatkan kualitas layanannya untuk memberikan pengalaman yang lebih memuaskan bagi wisatawan.
MENGELOLA KRISIS MEREK PERUSAHAAN DALAM ERA DIGITAL DI INDONESIA Xiayu, Song; Siregar, Muhammad Akbar; Effendi, Ihsan
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 2 (2024): Edisi Mei - Agustus 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i2.4306

Abstract

Dalam lanskap digital yang sangat terhubung saat ini, krisis merek perusahaan dapat menyebar dengan cepat dan meningkat di Indonesia, yang berpotensi menyebabkan kerusakan reputasi dan keuangan yang signifikan. Makalah ini membahas tantangan unik dan praktik terbaik untuk mengelola krisis merek korporat di lingkungan jaringan dalam konteks Indonesia. Penelitian ini menyoroti peran penting media sosial dan platform online dalam kemunculan krisis dan strategi manajemen krisis. Penelitian ini menggarisbawahi pentingnya sistem deteksi dini, protokol respons cepat, komunikasi yang transparan di seluruh saluran, dan keterlibatan pemangku kepentingan yang proaktif. Nuansa budaya, seperti pengaruh influencer dan tokoh online, juga dieksplorasi sebagai faktor penting yang membentuk opini publik selama krisis di Indonesia. Makalah ini menguraikan perlunya tim manajemen krisis yang berdedikasi, hirarki pengambilan keputusan yang jelas, dan rencana komunikasi krisis yang jelas yang disesuaikan dengan audiens Indonesia. Pada akhirnya, penelitian ini berkontribusi pada pemahaman yang lebih dalam tentang menavigasi ekosistem digital yang kompleks untuk manajemen reputasi di pasar Indonesia, menawarkan kerangka kerja bagi organisasi untuk melindungi ekuitas merek mereka secara proaktif.
DAMPAK CITRA MEREK, HARGA, KUALITAS PRODUK DAN KEPERCAYAAN KONSUMEN TERHADAP KEPUTUSAN PEMBELIAN GADGET CHINA PADA GENERASI MILENIAL Zonglin, Ding; Siregar, Muhammad Akbar; Effendi, Ihsan
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 3 (2024): Edisi September - Desember 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i3.4809

Abstract

Model konseptual ini dirancang untuk mengevaluasi hubungan antara variabel-variabel seperti citra merek, harga, dan kualitas produk terhadap keputusan pembelian gadget asal China, dengan kepercayaan konsumen sebagai variabel mediasi. Penelitian ini dilakukan pada generasi milenial, mengingat pengaruh signifikan generasi ini dalam konsumsi gadget. Data primer dikumpulkan melalui angket yang dibagikan kepada 200 responden milenial yang sudah membeli atau berencana membeli gadget. Model ini dianalisis menggunakan metode Structural Equation Modeling dengan bantuan software LISREL. Hasil penelitian menunjukkan bahwa citra merek dan kualitas produk berpengaruh signifikan terhadap kepercayaan konsumen, sementara harga tidak memberikan pengaruh. Selain itu, kepercayaan konsumen memiliki dampak signifikan terhadap keputusan pembelian, menunjukkan pentingnya peran kepercayaan dalam proses pengambilan keputusan pembelian gadget
Pengaruh Promosi dan Citra Wisata Terhadap Minat Berkunjung Kembali Ke Taman Wisata Iman Sitinjo Kabupaten Dairi Erikson Sihombing; Suryani, Wan; Effendi, Ihsan
Innovative: Journal Of Social Science Research Vol. 5 No. 3 (2025): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v5i3.18993

Abstract

Penelitian ini bertujuan untuk mengetahui “Pengaruh Promosi dan Citra Wisata Terhadap Minat Berkunjung Kembali Ke Taman Wisata Iman Sitinjo Kabupaten Dairi”. Yang mana promosi adalah cara untuk meningkatkan penjualan produk atau jasa yang biasanya dilakukan melalui iklan atau pemotongan harga, seperti diungkap Investopedia. Citra wisata merupakan persepsi seseorang atau mungkin kelompok orang terhadap suatu produk (barang dan jasa), dan menjadi dasar pertimbangan dalam pengambilan keputusan oleh konsumen untuk membeli atau tidak membeli, untuk datang atau tidak datang. Minat kunjungan ulang merupakan perilaku yang muncul sebagai respon terhadap objek yang menunjukkan keinginan pelanggan untuk melakuka pembelian ulang produk yang telah dibeli sebelumnya. Penelitian ini menggunakan jenis penelitian kuantitatif assosiatif. Sampel dalam penelitian ini merupakan responden Responden yang mengunjungi taman wisata iman minimal 2x. Responden yang berusia dari 5 tahun hingga 60 tahun. Pengumpulan data dilakukan dengan penyebaran kuisioner melalui Google Form. Berdasarkan hasil Uji T didapati bahwa Promosi dan Citra Wisata berpengaruh positif dan signifikan terhadap Loyalitas Konsumen. Pada Uji Koefisien Determinasi (R2) terlihat bahwa nilai Adjusted R Square yang diperoleh yaitu sebesar 0,753 (75,3%). Hal ini menunjukan bahwa variabel independen memiliki kemampuan yang tinggi dalam menjelaskan variasi pada variabel dependen (Minat Berkunjung Kembali) pada penelitian ini. Sisanya 24,7% yang akan terpengaruh oleh faktor-faktor lainnya yang tidak dapat dijelaskan pada penelitian ini
Co-Authors Adelina Lubis Afda Widyanti Nasution Agnessyah Kardina Simamora Ahmad Fadli Ahmad Fadli Ahmad Fadli Ahmad Prayudi Ahmad Rafiki Akbar Siregar Alexander Sabastian Pangaribuan Anas Tesya Br Sitepu Andri Putra Panjaitan Apriliani, Anggi Arif Setiawan Arifin, Syasyain Azhari, Saiful Bhastary, Manda Dwipayahi Cynthia Ayu Lestari Dahrul Siregar Deanti Indira Deka Gustina Pandiangan Devara Andreas Jonathan Dhian Rosalina, Dhian E. Harso Kardhinata Eka Dewi Setia Tarigan Eral, Mindya Erikson Sihombing Erina Novelia Ester Sembiring Fachry Abda El Rahman Fitriani Tobing Harahap, Ahmad Rizki Hardai Hasibuan, Andika Pramana Hery Syahrial Hilda Ariska Br Lubis Hutagalung, Gracella Rosnah S Ilham Ramadhan Nasution Indawati Lestari Indra Satria Jayawarsa, A.A. Ketut Jeremia Hutauruk Junaidi Junaidi Junaidi Junaidi Junaidi Junaidi Junaidi Junaidi Junaidi Kristin, Okta Viani Kuswardani, Retna Astusi Lailan Tawila Lanna Sari Juliana Pasaribu Lidya Novita Anwar Lubis Musika Lubis, Andi Reza Syahputra Lubis, Nabila Boru Manda Dwipayahi Bhastary Marpaung, Mangadar Maulana, Agung Maysri Handayani Putri Sinaga Mhd.Buhari Sibuea Miftahuddin, Miftahuddin Mitra Musika Mitra Musika Lubis Mitra Mustika Lubis Muammar Rinaldi Muhammad Akbar Siregar Muhammad Fahmi Muhammad Reza Aulia Muhammad Ridha Haykal Amal Muhammad Yamin Murad, Miftahuddin Mutahajjid, Zul Azmi Naila Zuhra Nasib Novika Gea Nur Aisyah Nurul Wardani Lubis Olivia Sembiring Pardosi, Urbano I.R.S Popy Noviyanti Pradipta Utami, Miranti Prawidya Hariani RS Puji Wahyu Mulyani Putra, Yudha Maulana Putra, Yunanda Eka Putri Novyenni Widyarosa Tarigan Rahmanta Ginting Rahmanta Ginting Ramadhona, Yulviane Retna Astuti Kuswardani Riska Handayani Rizkan Zulyadi Rizna Nur Ayyuna Sanjaya, Budi Sari Bulan Tambunan Sari, Adelina Puspita Sekar Chalifah Segara Sekar Chalifah Segara Shunhaji, Akhmad Simamora, David Geraldy H Simanungkalit, Nurul Amalyiah Sipahutar, Emerson Junior Siregar, Akbar Siregar, Doly Siregar, Joni Rianto Sitorus, Vira Rezkika Situmorang, Sudiwan Situngkir, Jenni br Sri Ramadhani Br. Ginting Sugito - Supriatna, Dasep Syafrida Hafni Sahir Syahbuddin Hasibuan Syahbudin, Jafar Syarifah Aini Ritonga Syarifah Muthia Putri Teddi Pribadi Tohap Parulian Tresia L. Naibaho Vina, Jessika Wan Rizca Amelia Wan Rizca Amelia, Wan Rizca Wan Suryani Wulandari, Artika Xiayu, Song Yamin Siregar Yudha Pratesta, Oxy Yuliana Kansrini Yuni Syahputri Zahra, Sofhia Rahayu Zonglin, Ding Zulkarnain Lubis Zulkarnain Lubis Zulkarnain Lubis