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All Journal IAES International Journal of Artificial Intelligence (IJ-AI) International Journal of Reconfigurable and Embedded Systems (IJRES) International Journal of Evaluation and Research in Education (IJERE) TEKNIK INFORMATIKA Jurnal Pendidikan Teknologi dan Kejuruan Voteteknika (Vocational Teknik Elektronika dan Informatika) JTEV (Jurnal Teknik Elektro dan Vokasional Bulletin of Electrical Engineering and Informatics Sinkron : Jurnal dan Penelitian Teknik Informatika INVOTEK: Jurnal Inovasi Vokasional dan Teknologi JURNAL PENDIDIKAN TAMBUSAI Jurnal Basicedu Journal of Education Technology EDUKATIF : JURNAL ILMU PENDIDIKAN Jurnal Teknologi Informasi dan Pendidikan Journal of Applied Engineering and Technological Science (JAETS) Journal of Community Service and Empowerment Journal of Innovation in Educational and Cultural Research Jurnal Vokasi Informatika (JAVIT) Instal : Jurnal Komputer Afeksi: Jurnal Penelitian dan Evaluasi Pendidikan Jurnal Basicedu CONSEN: Indonesian Journal of Community Services and Engagement Journal of Systems Engineering and Information Technology Journal of Engineering Researcher and Lecturer Journal of Hypermedia & Technology-Enhanced Learning Journal of Innovative and Creativity Jupiter: Publikasi Ilmu Keteknikan Industri, Teknik Elektro dan Informatika Jurnal Pendidikan MIPA
Agariadne Dwinggo Samala
Fakultas Teknik, Universitas Negeri Padang
Religion Aerospace Engineering Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Physics Social Sciences Transportation Other

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Journal : Journal of Hypermedia

 1 
Interactive Multimedia Using Canva Application in Basic Electronics Subject for Grade X at SMK Negeri 1 Batipuh: A Development Study Mailando, Sandi Azima; Dewi, Ika Parma; Hanesman; Samala, Agariadne Dwinggo
Journal of Hypermedia & Technology-Enhanced Learning Vol. 1 No. 3 (2023): Journal of Hypermedia & Technology-Enhanced Learning—Book Haven
Publisher : Sagamedia Teknologi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58536/j-hytel.v1i3.91

Abstract

This research is motivated by the low student learning outcomes due to the learning process still relying on printed books, the absence of interactive multimedia learning media, and the use of traditional methods. The main objective of this study is to evaluate the validity and practicality of interactive multimedia using the Canva application in the Basic Electronics subject for the 10th grade at SMK Negeri 1 Batipuh. To carry out this development, the 4D research model is employed, including the Define, Design, Development, and Disseminate steps. The results of material expert validation show an average score of 0.883, categorizing it as "Valid." The average score from the media expert verification is 0.914, also falling into the "valid" category. The practicality test of the Basic Electronics multimedia learning demonstrates that it is highly practical for use in the learning process, with an average percentage of 91%, falling into the "Very Practical" category.
BankCare: A Mobile Complaint Management System for the Banking Sector Using TOPSIS-Based Prioritization Muadzah, Kayla Nahda; Samala, Agariadne Dwinggo; Hendriyani, Yeka; Sriwahyuni, Titi
Journal of Hypermedia & Technology-Enhanced Learning Vol. 3 No. 3 (2025): Journal of Hypermedia & Technology-Enhanced Learning—Next Horizon
Publisher : Sagamedia Teknologi Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58536/j-hytel.201

Abstract

Efficient complaint management is critical for maintaining service quality in the banking sector. This study presents BankCare, a cross-platform mobile application developed using the Flutter framework, designed to streamline the handling of customer complaints. The application enables users to submit, edit, and monitor complaints, while administrators can manage, respond to, and prioritize them through a dedicated dashboard. A key feature of BankCare is the integration of the TOPSIS (Technique for Order Preference by Similarity to Ideal Solution) method, which allows complaints to be automatically prioritized based on urgency level and submission time, supporting objective and data-driven decision-making. Additional features include real-time notifications, user-friendly interfaces, and role-based access control for both users and administrators. Comprehensive testing confirmed the effectiveness, reliability, and usability of core functionalities, including complaint submission, admin responses, and priority-based sorting. User feedback further indicated high levels of satisfaction and ease of interaction. By combining mobile technology with a decision-support algorithm, BankCare offers an intelligent, responsive, and structured solution for optimizing complaint handling in the banking sector.
Co-Authors Abdul Hasim Abdullah, MT, Dr. Rijal Afdar, Jihan Amaria Afif Rahman Riyanda Ahmaddul Hadi, Ahmaddul Akrom, Akrom Al-Rasyid, Muhammad Almasri Almasri Ambiyar, Ambiyar Aminuddin, Fattachul Huda An 'Amna Hafizhah Aqil Afif Asmar Yulastri Asmara, Delvi Asrul Huda Batubara, Hendra Saputra Bayu Ramadhani Fajri Bayu Ramadhani Fajri Bojic, Ljubisa Budi Syahri Chan, Aldi Rizal Chintiya Larashati Coelho, Diogo Pereira Criollo-C, Santiago Dedy Irfan Dekry, Muhammad Reviza Delsina Faiza Devansyah, Sultan Devega, Army Trilidia Dian Safitri Dony Novaliendry Efrizon Efrizon Fadhilah Fadhilah Fadhilah Fadhilah Fadhli Ranuharja Fahmi Rizal Fajri, Bayu Ramadhani Fathur Rahman Febri Prasetya Fikri, Ryan Fortuna, Aprilla Ganefri . Grassini, Simone Hadi Kurnia Saputra Hanesman Hanesman Hanesman Hasep Saputra Hasnita, Sri Hendra Hidayat Hendra Sahputra Batubara Hla Myo Tun Howard, Natalie-Jane Huzhain, Fadlillah Ika Parma Dewi Indarta, Yose Indra Yeni Irma Delianti , Vera Jaya, Putra Khalilul Afwan Kiong, Tee Tze Lativa Mursyida Lativa Mursyida Lature, Putri Yani Mahesi Agni Zaus Mailando, Sandi Azima Mainzaghi, Filipo Marta, Rizkayeni Muadzah, Kayla Nahda Mursyida, Lativa Muskhir, Mukhlidi Nadya Annisa Juventina Ningsih, Tiara Heliyan Nizwardi Jalinus Novi Hendri Adi Nurahmat, Ilham Oktrilani, Rentika Putra, Rido Rahmawati Rahmawati Rahmawati, Rahmawati Rama Putra Mahendri Ramandika, Agil Rara Cantika Rawas, Soha Resmi Darni Ridho, Mohd Rifyal Novalia Rizka Admutia, Ranny Rizkayeni Marta Rizki Hardian Sakti Rizky Ema Wulansari Ronal Watrianthos Rozan, Alief Depa Ryan Fikri Ryan Fikri Sandra, Randi Proska Sanjaya, Dimas Silalahi, Naufal Alfarizi Simatupang, Wakhinuddin sinaga, lotar mateus Sitepu, Raynald Sokolova, Elizaveta Vitalievna Sukardi Sukardi Sukardi, Sukardi Syahisro Mirajdandi Syahril Syahril Syahril Syahril Syukhri Syukhri Teza Agustina Titi Sri Wahyuni Titin Sriwahyuni Tsoy, Dana Veithzal Rivai Zainal Vera Indriani Vera Irma Delianti Vera Irma Delianti Vitalyevna, Sokolova Elizaveta Wakhinuddin Wakhinuddin, Wakhinuddin Waskito Wela Julia Rahmi Wiki Lofandri Windiani Yuniar Wulansari, Rizky Ema Yeka Hendriyani Yose Indarta Yose Indarta Yose Indarta Yose Indarta Yose Indarta Yose Indarta Yose Indarta Yunifa Miftachul Arif Zakhrifa Husna Zulhendra Zulhendra