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All Journal Sosiohumaniora Ilmu Administrasi Publik ARISTO JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JURNAL PENDIDIKAN TAMBUSAI Patria Artha Management Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Syntax Idea Journal of Governance and Local Politics (JGLP) SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Jurnal Darma Agung jurnal syntax admiration Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Ilmiah Administrasita' JURNAL ILMIAH GLOBAL EDUCATION Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Sosial dan Sains Jurnal Pendidikan Indonesia (Japendi) Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Journal of International Multidisciplinary Research Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Community Services: Sustainability Development FisiPublik: Jurnal Ilmu Sosial dan Politik
Selanno, Hendry
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Journal : Journal of Social Knowledge Education (JSKE)

 1 
Impact of Job Satisfaction and Organizational Culture on Service Quality in Central Maluku Regency Teubun, Edward; Selanno, Hendry; Nataniel, Elake
Journal of Social Knowledge Education (JSKE) Vol. 6 No. 4 (2025): November
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v6i4.2330

Abstract

Purpose of the Study: This study aims to examine the influence of job satisfaction and organizational culture on improving service quality at the Investment and One-Stop Integrated Service Office of Central Maluku Regency. The focus is to determine which internal factors significantly drive better public service quality. Methodology: The study applies a quantitative approach using a survey method. Data were collected with structured questionnaires from 38 employees for the independent variables and 100 service users for service quality. Multiple regression analysis and hypothesis testing were performed using SPSS software to evaluate variable relationships. Main Findings: The results show that all independent variables collectively have a significant effect on service quality. However, partial testing indicates that only job satisfaction has a positive and significant impact on service quality. Employee performance shows a negative and non-significant effect, while organizational culture does not significantly influence service quality improvement at the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu the Investment and One-Stop Integrated Service Office of Central Maluku Regency. Novelty/Originality of this Study: This study highlights the contrasting effects of internal organizational factors on public service quality by showing that job satisfaction is the only significant driver. The finding provides new insight into prioritizing human resource policies in public service institutions where organizational culture and employee performance may not directly enhance service outcomes.
Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency Muhammad Isa Pelu; Hendry Selanno; Jeanly Waisapy
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2788

Abstract

Purpose of the study: This study aims to examine the effects of physical and non-physical work environments on employee performance at the Ambon City Environmental and Waste Management Agency and to measure the magnitude of their partial and simultaneous influences on work outcomes. Methodology: This quantitative study employed structured questionnaires as research instruments, a survey method, and multiple linear regression analysis. Data were processed using IBM SPSS Statistics software. Respondents were all employees of the Ambon City Environmental and Waste Management Agency, selected through a census technique, and measured using Likert-scale items. Main Findings: The results show that the physical work environment significantly affects employee performance, while the non-physical work environment also has a positive and significant influence. Simultaneously, both variables strongly predict performance levels. Regression coefficients indicate that non-physical aspects contribute more dominantly, and the model explains a substantial proportion of performance variance among employees in the organization. These findings highlight the importance of improving workplace conditions in public sector institutions to enhance the quality of public service delivery and organizational responsiveness to community needs. Furthermore, a supportive work environment contributes not only to employee productivity but also to broader social welfare by enabling government agencies to perform their public duties more effectively. Novelty/Originality of this study: This study offers new empirical evidence from eastern Indonesia’s municipal environmental sector by integrating physical and non-physical workplace factors with integrity-related organizational issues. It advances existing knowledge by providing context-specific data for public agencies managing sanitation services and by supplying a practical model for targeted workplace improvement policies.
Impact of Job Satisfaction and Organizational Culture on Service Quality in Central Maluku Regency Teubun, Edward; Selanno, Hendry; Nataniel, Elake
Journal of Social Knowledge Education (JSKE) Vol. 6 No. 4 (2025): November
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v6i4.2330

Abstract

Purpose of the Study: This study aims to examine the influence of job satisfaction and organizational culture on improving service quality at the Investment and One-Stop Integrated Service Office of Central Maluku Regency. The focus is to determine which internal factors significantly drive better public service quality. Methodology: The study applies a quantitative approach using a survey method. Data were collected with structured questionnaires from 38 employees for the independent variables and 100 service users for service quality. Multiple regression analysis and hypothesis testing were performed using SPSS software to evaluate variable relationships. Main Findings: The results show that all independent variables collectively have a significant effect on service quality. However, partial testing indicates that only job satisfaction has a positive and significant impact on service quality. Employee performance shows a negative and non-significant effect, while organizational culture does not significantly influence service quality improvement at the Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu the Investment and One-Stop Integrated Service Office of Central Maluku Regency. Novelty/Originality of this Study: This study highlights the contrasting effects of internal organizational factors on public service quality by showing that job satisfaction is the only significant driver. The finding provides new insight into prioritizing human resource policies in public service institutions where organizational culture and employee performance may not directly enhance service outcomes.
Work Environment Conditions and Their Influence on Employee Performance within a Public Service Organization: Evidence from the Ambon City Environmental and Waste Management Agency Pelu, Muhammad Isa; Selanno, Hendry; Waisapy, Jeanly
Journal of Social Knowledge Education (JSKE) Vol. 7 No. 2 (2026): March
Publisher : Cahaya Ilmu Cendekia Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37251/jske.v7i2.2788

Abstract

Purpose of the study: This study aims to examine the effects of physical and non-physical work environments on employee performance at the Ambon City Environmental and Waste Management Agency and to measure the magnitude of their partial and simultaneous influences on work outcomes. Methodology: This quantitative study employed structured questionnaires as research instruments, a survey method, and multiple linear regression analysis. Data were processed using IBM SPSS Statistics software. Respondents were all employees of the Ambon City Environmental and Waste Management Agency, selected through a census technique, and measured using Likert-scale items. Main Findings: The results show that the physical work environment significantly affects employee performance, while the non-physical work environment also has a positive and significant influence. Simultaneously, both variables strongly predict performance levels. Regression coefficients indicate that non-physical aspects contribute more dominantly, and the model explains a substantial proportion of performance variance among employees in the organization. These findings highlight the importance of improving workplace conditions in public sector institutions to enhance the quality of public service delivery and organizational responsiveness to community needs. Furthermore, a supportive work environment contributes not only to employee productivity but also to broader social welfare by enabling government agencies to perform their public duties more effectively. Novelty/Originality of this study: This study offers new empirical evidence from eastern Indonesia’s municipal environmental sector by integrating physical and non-physical workplace factors with integrity-related organizational issues. It advances existing knowledge by providing context-specific data for public agencies managing sanitation services and by supplying a practical model for targeted workplace improvement policies.
Co-Authors Adriana Padang Ahmad Rosandi Sakir Aknes Melani Nunumete Akollo, Bertje Alfa Maximille Tutuhatunewa Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Arnold Titahena Bahasoan, A. Bahasoan, Aminah Balgis Al-Amudi Bastian, Izak Firdausi, Hasan Hakim Talaohu, Rahman Hamid, Alwin La Hamin, Kamsal Haurisa, Herry Men Carl Hukul, Wiwin J.A. Ufie Jeanly Waisapy Jeanly Waisapy Jeanly Waisapy Johan Lubis, Rilla Anggriani Jonferdinan Saragih Julia Th Patty Jusuf Madubun K.F. Asiqien Karepesina Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana La Madjid LAURENS, SAMSON Leasa, Elsa Lekawael, Marcoroy Lubis, Rilla Anggriani Johan Luhulima, Vinsa Delia Madjid, La Madubun, J. Mansur, Nadhia Safira Megawati Manik Mezak Wakim, Mezak Mike J Rolobessy Mike. J. Rolebessy MOHAMAD ARSAD RAHAWARIN Muhammad Isa Pelu Muhammad Putra Lumaela Myla Libran, Resya Nahuway, Julis Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati Normawati Normawati, Normawati Nurul Hazanah Rusli Husen OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. P. Sahetapy Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pelu, Muhammad Isa Pentury, Emeria Petronela Sahetapy Petronela Sahetapy Rahawarin, Ichlazul Amal Rahawarin, M Arsad Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmad Rahmad Rahmah, Annisa Rahman Hakim Talaohu Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Resya Myla Libran Reyaan, Edmundus Rizal Rolobessy, Mike J Rolobessy, Mike J. Rugayah Alhamid Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela Saimima, Jamdi SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Soselisa, Pieter S. Soulissa, Fandi Sukur, Dilly Ardiany Tehubijuluw Zacharias Tehubijuluw Zacharias Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. V.R Pattimukai , Hengky Vera Rasviana Wahab Tuanaya WAISAPY, Jeanly Wance, Marno Zacharias , Tehubijuluw Zacharias, Tehubijuluw Zainal Abidin Rengifurwarin Zulfian Zulfian