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All Journal Sosiohumaniora Ilmu Administrasi Publik ARISTO JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora JURNAL PENDIDIKAN TAMBUSAI Patria Artha Management Journal JISIP: Jurnal Ilmu Sosial dan Pendidikan Syntax Idea Journal of Governance and Local Politics (JGLP) SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Jurnal Darma Agung jurnal syntax admiration Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Fokus: Publikasi Ilmiah untuk Mahasiswa, Staf Pengajar dan Alumni Universitas Kapuas Sintang Jurnal Ilmiah Administrasita' JURNAL ILMIAH GLOBAL EDUCATION Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Pendidikan dan Ilmu Sosial Takuana: Jurnal Pendidikan, Sains, dan Humaniora Jurnal Sosial dan Sains Jurnal Pendidikan Indonesia (Japendi) Innovative: Journal Of Social Science Research Journal of Social Knowledge Education (JSKE) PUBLICUS: JURNAL ADMINISTRASI PUBLIK Journal of International Multidisciplinary Research Mimbar Administrasi Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik Community Services: Sustainability Development FisiPublik: Jurnal Ilmu Sosial dan Politik
Selanno, Hendry
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Journal : Community Services: Sustainability Development

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Socialization on Public Service Standards in Ohoi Faan, Kei Kecil District, Southeast Maluku Regency WAISAPY, Jeanly; RAHAWARIN, Mohamad Arsad; SELANNO, Hendry
Community Services: Sustainability Development Vol. 2 No. 2 (2025): Community Services: Sustainability Development (March - June 2025)
Publisher : PT Batara Swastika Harati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61857/cssdev.v2i2.117

Abstract

The public service standards outreach program in Ohoi Faan, Kei Kecil Subdistrict, Southeast Maluku Regency, aims to improve service quality for the community in line with excellent service principles. These standards include transparency, accountability, responsiveness, fairness, and effectiveness. Transparency emphasizes the importance of the village office providing clear, accessible, and open information, such as the types of services, process flow, and the rights and responsibilities of the public. It ensures the community understands the services they receive. Accountability requires service providers to take responsibility for their actions and decisions, adhere to established procedures, prevent discrimination, and maintain integrity. Responsiveness demands that staff respond promptly and appropriately to community requests and complaints, enhancing public satisfaction by meeting their needs efficiently. Fairness ensures that all residents receive equal services without discrimination based on race, religion, gender, or social status, fostering social justice. Effectiveness and efficiency focus on optimizing resources to deliver quality services while saving time and costs for both service providers and recipients. The outreach program also encourages active community participation in evaluating services by providing constructive feedback and suggestions. Service providers are expected to respond positively to feedback to achieve continuous improvement. By understanding public service standards, village officials can deliver services more professionally and responsibly, while the community feels valued and gains greater trust in the local government. This outreach initiative strengthens the relationship between the government and the community, creating a better service environment.
Co-Authors Adriana Padang Ahmad Rosandi Sakir Aknes Melani Nunumete Akollo, Bertje Alfa Maximille Tutuhatunewa Alhamid, Muhammad Rizki Aminah Bahasoan Anama, Rustam Arief Rahman Arnold Titahena Bahasoan, A. Bahasoan, Aminah Balgis Al-Amudi Bastian, Izak Firdausi, Hasan Hakim Talaohu, Rahman Hamid, Alwin La Hamin, Kamsal Haurisa, Herry Men Carl Hukul, Wiwin J.A. Ufie Jeanly Waisapy Jeanly Waisapy Jeanly Waisapy Johan Lubis, Rilla Anggriani Jonferdinan Saragih Julia Th Patty Jusuf Madubun K.F. Asiqien Karepesina Karepesina, K.F. Asiqien Kastanya, Mordy Hizki Kiat, M. Sulaiman Kubangun, Arjuna Yusuf Maulana La Madjid LAURENS, SAMSON Leasa, Elsa Lekawael, Marcoroy Lubis, Rilla Anggriani Johan Luhulima, Vinsa Delia Madjid, La Madubun, J. Mansur, Nadhia Safira Megawati Manik Mezak Wakim, Mezak Mike J Rolobessy Mike. J. Rolebessy MOHAMAD ARSAD RAHAWARIN Muhammad Isa Pelu Muhammad Putra Lumaela Myla Libran, Resya Nahuway, Julis Namakule, Rufiani Utari Nataniel, Elake Normawati Normawati Normawati Normawati, Normawati Nurul Hazanah Rusli Husen OHELLO, MARLON ELFIANUS Ohoiwutun, St.K. Ohoiwutun, Stanislaus Kostka Ohuiwutun, Stanislaus K. P. Sahetapy Padang, Adriana Pattimukay, Hengky Pattimukay, Hengky Virgo Richardo Patty, Jafar Patty, Julia Theresia Pelu, Muhammad Isa Pentury, Emeria Petronela Sahetapy Petronela Sahetapy Rahawarin, Ichlazul Amal Rahawarin, M Arsad Rahawarin, M.A. RAHAWARIN, MOHAMAD ARSAD Rahmad Rahmad Rahmah, Annisa Rahman Hakim Talaohu Rasviana, Vera Rejaan, Silvius Rengifurwarin, Zainal Abidin Renwarin, Husna Renwarin, Martinus Resya Myla Libran Reyaan, Edmundus Rizal Rolobessy, Mike J Rolobessy, Mike J. Rugayah Alhamid Rumailili, Muh. Fauzan Sahetapy, P. Sahetapy, Petronela Saimima, Jamdi SAMSON LAURENS Sangadji, Bharatayuda Junipratomo Selanno, Della Michelle Silawane, Djamiah Simatauw, Fandry Soselisa, Pieter S. Soulissa, Fandi Sukur, Dilly Ardiany Tehubijuluw Zacharias Tehubijuluw Zacharias Teubun, Edward Tuhelelu, Nurul Fatah Tupan, Joselina Ufie, J.A. V.R Pattimukai , Hengky Vera Rasviana Wahab Tuanaya WAISAPY, Jeanly Wance, Marno Zacharias , Tehubijuluw Zacharias, Tehubijuluw Zainal Abidin Rengifurwarin Zulfian Zulfian