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All Journal Jurnal Siasat Bisnis Krisna: Kumpulan Riset Akuntansi JURNAL RELASI STIE MANDALA JEMBER JPBM (Jurnal Pendidikan Bisnis dan Manajemen) MIX : Jurnal Ilmiah Manajemen EL-IDARE: JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Manajemen dan Kewirausahaan (JMDK) Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) JRMSI - Jurnal Riset Manajemen Sains Indonesia Pendas : Jurnah Ilmiah Pendidikan Dasar Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan J-MAS (Jurnal Manajemen dan Sains) Jurnal Riset Inspirasi Manajemen dan Kewirausahaan JOURNAL OF SCIENCE AND SOCIAL RESEARCH EDUPEDIA Journal of Education, Humaniora and Social Sciences (JEHSS) Referensi : Jurnal Ilmu Manajemen dan Akuntansi Performance : Jurnal Bisnis dan Akuntansi Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Universitas Bung Hatta JURNAL MANAJEMEN PENDIDIKAN SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Jurnal Paedagogy Belantika Pendidikan Indonesian Journal of Instructional Media and Model Journal of Management - Small and Medium Enterprises (SME's) Journal of Economics and Business UBS Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Akuntansi Bisnis & Manajemen (ABM) Jurnal Manajemen dan Profesional Proceeding International Seminar of Islamic Studies COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Tarbiyah Wa Ta'lim: Jurnal Penelitian Pendidikan dan Pembelajaran Jurnal HUMMANSI (Humaniora, Manajemen, Akuntansi) Bursa : Jurnal Ekonomi dan Bisnis Journal of Accounting and Finance Management (JAFM) Publicness: Journal of Public Administration Studies Jurnal ekonomi Manajemen dan Bisnis (JUBIS) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Indonesia Sosial Teknologi Jurnal Pendidikan Indonesia (Japendi) Eduvest - Journal of Universal Studies Journal of Educational Management Research e-Jurnal Apresiasi Ekonomi JAMPARING: Jurnal Akuntansi Manajemen Pariwisata dan Pembelajaran Konseling Relasi : Jurnal Ekonomi IIJSE Jurnal Ilmiah Bisnis dan Ekonomi Asia (Jibeka) Jurnal Ilmiah Riset Aplikasi Manajemen Journal of Business Inflation Management and Accounting
Yunus Handoko
Institut Teknologi Dan Bisnis Asia Malang
Religion Aerospace Engineering Arts Humanities Astronomy Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Physics Public Health Social Sciences Other

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Journal : Bursa : Jurnal Ekonomi dan Bisnis

 1 
Pengaruh Harga, Kualitas Pelayanan Dan Fasilitas Terhadap Kepuasan Pelanggan di Imam Bonjol Hostel Semarang Arianto; Yunus Handoko; Widi Dewi
Bursa : Jurnal Ekonomi dan Bisnis Vol. 2 No. 1 (2023): Januari 2023
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jeb.v2i1.236

Abstract

Current technological developments make hotel business competition very tight, so the hotel manager must be able to provide the best service so that customer satisfaction can be achieved. Customer satisfaction is the difference between expectations and perceived performance or service. Imam Bonjol Hostel Semarang is a hotel that offers cheap prices with facilities that are not much different from its competitors. However, due to the Covid-19 Pandemic that has hit evenly to various countries, it has had a major impact on hotel visitors in recent years. Based on data, visitors to Imam Bonjol Hostel in 2020 decreased by around 10 to 20 consumers per week. The decline was caused by many factors, one of which was customer satisfaction which decreased drastically. In this study, the factors that influence customer satisfaction were analyzed through price, quality of service, and facilities. The purpose of this study is to analyze the effect of price, quality of service, and facilities on customer satisfaction at Imam Bonjol Hostel. The population in this study were customers of Imam Bonjol Hostel. The sample in this study was 100 customers. The sampling technique in this study was carried out with the Purposive Sampling technique. The data type is primary. Data collection methods using questionnaires. The analysis technique used is multiple linear regression. The results of the analysis using SPSS show that: Competitive prices affect customer satisfaction. Service quality affects customer satisfaction. Facilities affect customer satisfaction
Pengaruh Kepuasan Kerja, Stres Kerja, Dan Lingkungan Kerja Terhadap Turnover Intension pada Karyawan Operator PT. Berkat Citra Lestari, Samarinda Dedi Setiawan Wibowo; Widi Dewi Ruspitasari Ruspitasari; Yunus Handoko
Bursa : Jurnal Ekonomi dan Bisnis Vol. 2 No. 1 (2023): Januari 2023
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jeb.v2i1.237

Abstract

This study aims to determine: 1) the effect of job satisfaction on employee turnover intention at PT. Berkat Citra Lestari, 2) the effect of work stress on employee turnover intention at PT. Berkat Citra Lestari, and 3) the effect of work environment on employee turnover intention at PT. Berkat Citra Lestari. The population in this research was all operator employees of PT. Berkat Citra Lestari as 50 people with the total sample of 40 people collected using the random sampling method. The variables of this research consist of independent variables which are job satisfaction (X1), job stress (X2), and work environment (X3) and the dependent variable is employee turnover intention (Y). The data collection method used in this research are observation, interview, and questionnaire. The data analysis method used in this research are descriptive analysis and multiple linear regression methods. Based on the results of the research, it was concluded that: Job satisfaction has no effect on turnover intention, in the sense that the higher the job satisfaction, the lower the possibility of employees in terms of turnover intention.Job stress affects turnover intention, in the sense that the higher the job stress, the higher the possibility of employees in terms of turnover intention. Work environment has no effect on turnover intention, in the sense that the higher the acceptance of the work environment, the lower the possibility of employees in terms of turnover intention.
Pengaruh Harga, Kualitas Produk Dan Kepercayaan Pelanggan Terhadap Loyalitas Pelanggan Hariyono, Iskak; Ruspitasari, Widi Dewi; Handoko, Yunus
Bursa : Jurnal Ekonomi dan Bisnis Vol. 2 No. 2 (2023): Mei 2023
Publisher : Lembaga Riset Ilmiah, Yayasan Mentari Meraki Asa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jeb.v2i2.245

Abstract

Health is an important part of everyone's primary needs. PT. Setia Andalan Sukses has an important role in the distribution chain of quality medical devices in assisting the right diagnosis for patients in need. The purpose of this research is to know and analyze: (1) the effect of price on customer loyalty in PT. Setia Andalan Sukses, (2) the effect of product quality on customer loyalty in PT. Setia Andalan Sukses, and (3) the influence of customer trust in customer loyalty PT. Setia Andalan Sukses, and (4) influence of price, product quality and customer trust simultaneously on customer loyalty in PT. Setia Andalan Sukses. This research was conducted using a quantitative approach to customers PT. Setia Andalan Sukses, namely hospitals located in East Java which have made purchases more than twice in the year 2021. Respondent population 55 Hospital using purposive sampling method. The data obtained were analyzed using research instrument testing and research hypothesis testing using multiple liner regression analysis. The research results show that (1) price has a significant effect on customer loyalty (2) product quality has a significant effect on customer loyalty , (3) customer trust has a significant effect on customer loyalty, and (4) simultaneously price, product quality and customer trust have a significant effect on customer loyalty in PT. Setia Andalan Sukses
Co-Authors Adefrida, Adefrida Adestyani, Erminia Adiguna, I Made Angga Adinda Bagus Wicaksono Aditya Wardana, Aditya Adly Agi Anggadarma Agustina, Tin Ambarwati, Emilia Tri Andreas Setiawan Anggadarma, Agi Anjaningrum, Widiya Dewi Aprilia, Christina Faya Arianto Armenia Widiastuti Bohari, Akbar Budi Manto BUKHORI, MOHAMMAD Chrityati, Agnes Dameria, Mariati Dedi Gunawan Saputra Dedi Setiawan Wibowo Dennis Vidina Natawijaya Devfi Indriana Dewi R, Widi Eryansyah, Erry Estiarini, Cecilia Evi Ambarwati Fahruroji, Fahruroji Fathorrahman Fathorrahman Fathorrahman, Fathorrahman Fatriona, Hendri Firdaus Iman Ubaidillah Fredy Fredy Gozali, Muhammad Hakim, Arif Handarini, Dany M Harahap, Nuryani Hariyono, Iskak Hasrudy Tanjung, Hasrudy Hatim, Hafiz Hermawanto, Yusuf Hosang, Yudita Elvira IKE KUSDYAH RACHMAWAT Ike Kusdyah Rachmawati Ike Rachmawati Ilmi, M. Aliyya Immanuel, Aditya Indriani, Nita Indriarto, Titus Irwan Syari Tanjung Jumiyati Jumiyati, Jumiyati Junifanto, Iwan Justita Dura K, Tin Agustina Kalaij, Ancello G. O. Kelvin Liennt Kiswinarso, Alberken Sih Kriswana, Rio Kudyah R, Ike Kusdyah R, Ike Lazuardi, Grace Laurensia Lidyana, Liza Maman, Maman Maskan, Moh MIA WAHYU NURAINI Moh. Bukhori Mohammad Makhmud Mohammad Maskan, Mohammad Muammar Muammar, Muammar Muhammad Diaz Bonny Supramono Mulyana, Suci Mulyanto, John Calvin Murtianingsih Murtianingsih, Murtianingsih Mustikawati, Dyah Nanang Saady Natalia, Decy Natanael, Michael Nawiri, Adib Rosyad Oktavia, Emilda Ompusunggu, Nommensen Pangihutan Panjaitan, Mhd Fadhil Azhari Prasetya Aji Prakoso Prayitna, Anna Maria Satia Purwasari, Bernadetta Mita Putra, Rizky Aditya PUTRIA DEWI MASRUROH Raharjo, Suko Baryoto Adi Rahayu, Elisa Dwi Rahmamulyati, Asde Rahmawati, Ana Dwi Rahmawati, Ike Kusdiyah Rahmawati, Ike Kusdyah Rendy Putra Pradwita, Raden Bagus Reni Wahyuningtiyas Reynaldi, Agung Romadhoni, Akhmad Ruslan Ruslan Ruspitasari, Widi Ruspitasari, Widi Dewi Ryan Hermawan, Ryan Santoso, Yesica Theresia Saputra, Ezi Sari, Lutfi Ayu Kartika Sherlinda Octa Yuniarsa Sinulingga, Natalis Situngkir, Elisabeth Sodikin, Ali Rosari Sri Sunarmi Stella Juswan Sudjilah Sugiarto, Ariestokrat Sugijanto Sugijanto Susana, Rina Susanto, Satyawati Tamburaka, Tesno Theresia Pradiani Theresia Priadani Tin Agustina K Tin Agustina Karnawati Tjandra Gunawan tri wahyuni Trisnawati, Vidya Triyan Febriandika, Triyan Wicaksono, Adinda Bagus Widi Dewi Widi Dewi Ruspitasari Widi Dewi Ruspitasari Widi Dewi Ruspitasari Ruspitasari Widianto, Yasminta Kris Wuryano, Ayu Wuryano, Galih Yandha, Krishna Niki Yuli Asmara, Gigih Yunitasari, Ni Rai Yustianto, Johan Zahro, Fatimatu Zainul Muchlas Zakariyah, Mashudi