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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi International Journal of Artificial Intelligence Research Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Menara Ekonomi : Penelitian dan Kajian Ilmiah Bidang Ekonomi Community Engagement and Emergence Journal (CEEJ) Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Annals of Management and Organization Research GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan International Journal of Educational Review, Law And Social Sciences (IJERLAS) Jurnal Ekonomi International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Annals of Human Resource Management Research Kasta: Jurnal Ilmu Sosial, Agama, Budaya dan Terapan International Review of Practical Innovation, Technology and Green Energy (IRPITAGE) Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Eduvest - Journal of Universal Studies Jurnal Pengabdian Ibnu Sina Jurnal Pendekar Nusantara Jurnal Penelitian Pendidikan Indonesia Advances in Human Resource Management Research Journal of Multidisciplinary Academic and Practice Studies Global Economics: International Journal of Economic, Social and Development Sciences Fundamental and Applied Management Journal
Elly Rumengan
Batam University, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Physics Social Sciences Other

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Workload and Burnout on Healthcare Worker Performance in Remote Riau Islands Puskesmas, Indonesia: Moderating Role of Organizational Support Dahlan Gunawan; Elly Rumengan; Malahayati Rusli Bintang; Etty Sri Wahyuni
Fundamental and Applied Management Journal Vol. 4 No. 2 (2026): June
Publisher : Global Research Collaboration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66314/famj.v4i2.932

Abstract

Healthcare workers (HCWs) in remote archipelagic regions bear a disproportionate workload that threatens both their psychological wellbeing and the quality of primary care. This study examines the effect of workload on burnout and HCW performance at community health centres (Puskesmas) in remote island districts of Riau Islands Province, Indonesia, positioning organizational support as a moderating variable. Grounded in the Job Demands–Resources (JD-R) model, Conservation of Resources (COR) theory, and Organizational Support Theory (OST), a quantitative cross-sectional survey was administered to 186 HCWs across 18 Puskesmas in Natuna, Lingga, and Kepulauan Anambas, selected through proportionate stratified random sampling. Workload was measured with the NASA-Task Load Index, burnout with the Maslach Burnout Inventory (MBI-HSS), performance with a validated 20-item instrument, and organizational support with the Survey of Perceived Organizational Support. Moderated-mediation analysis (PROCESS Model 59, 5,000 bootstrap samples) showed that workload significantly increased burnout (β = 0.512, p < 0.001) and reduced performance (β = −0.374, p < 0.001), with burnout partially mediating the relationship (indirect effect = −0.189, 95% CI [−0.261, −0.121]). Organizational support significantly buffered both the workload–burnout path (β = −0.284, p = 0.003) and the workload–performance path (β = 0.231, p = 0.011). The study's novelty lies in demonstrating an actionable buffering mechanism in DTPK settings and proposing an integrated organizational-support intervention model as a policy solution. Because organizational support can be strengthened quickly and at low cost through supervisory responsiveness, workload rationalisation, recognition, and wellbeing support it provides district health offices in DTPK settings with a fast and affordable intervention lever to protect HCW performance where structural workforce solutions remain slow and costly.
Employee Perceptions and Competences in Batam City Private Companies Facing Digital Finance Development Indrayani Indrayani; Delila Putri Sadayi; Angelina Eleonora Rumengan; Reza Safitri
International Journal of Artificial Intelligence Research Vol 6, No 1.2 (2022)
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29099/ijair.v6i1.2.913

Abstract

The transformation and development of digital finance have become an important issue in today's business world. Private companies in Batam City are also experiencing the impact of this transformation. This study aims to analyze employee perceptions and competencies in dealing with the transformation and development of digital finance in private companies in Batam City. This research focuses on understanding how employees perceive digital financial transformation and to what extent they have the necessary competencies to adapt to these changes. This study interviews and observes Batam City private company employees for qualitative data analysis. The systematic analysis was analyzed the data. This study found that most employees see digital finance transition positively. Digital finance may improve efficiency, engagement, and financial information accessibility. This research also finds different employee challenges in digital finance transformation. One is a need for digital technology and financial competence. Employees need help to adapt and maximize digital finance's potential. Thus, employee proficiency in digital financial transformation requires training and skills development. This study offers light on Batam City private company employees' views of digital finance's evolution. Positive impressions suggest digital finance can boost employee productivity and participation in firm financial tasks. However, training and skills development must overcome competency issues. Thus, organizations must focus on personnel development throughout digital financial transformation to ensure business success and continuity.
Customer Loyalty in Fast-Food Restaurants: The Mediating Role of Customer Satisfaction in Batam Mohamad Gita Indrawan; Angelina Eleonora Rumengan; Raymond Raymond
Annals of Management and Organization Research Vol. 8 No. 1 (2026): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v8.n1.p1-14.2026

Abstract

Purpose:  This study aims to examine the direct and indirect effects of selling price, advertising, and location on customer loyalty, with service quality acting as a mediating variable in fast food outlets in Batam City. Methodology: This study employed a quantitative approach using a survey method. Data were collected from customers who purchased and consumed fast-food products in Batam City. The sampling technique used was purposive sampling, and the data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) to test both direct and indirect relationships among variables. Results: The findings indicate that selling price significantly affects service quality but does not directly influence customer loyalty, demonstrating a full mediating effect through service quality. Advertising and location have significant direct and indirect effects on customer loyalty, indicating partial mediation. Furthermore, service quality significantly affects customer loyalty and is the most critical determinant of customer retention. Conclusions:   This study confirms that service quality is a key mechanism linking marketing variables to customer loyalty. The effectiveness of pricing, advertising, and location strategies largely depends on their ability to enhance the perceived service quality. Limitations:  This study is limited to fast-food outlets in Batam City and focuses only on selected variables, which may restrict the generalizability of the findings to other regions. Additionally, the cross-sectional design does not capture changes in customer behavior over time. Contributions:  This study contributes to the literature by integrating marketing mix variables with service quality within the Stimulus-Organism-Response (S-O-R) framework, highlighting the mediating role of service quality in shaping customer loyalty. Practically, it provides insights for fast-food businesses to align their marketing strategies with service quality improvements to achieve a sustainable competitive advantage.
Pengembangan Aplikasi Lelang Hasil Laut Di Kepulauan Riau Etty Sri Wahyuni; Henry Aspan; Fadlan Fadlan; Angelina E. Rumengan; Faris Ramadhan; Sri Wahyuni; Randi Rian Putra
Community Engagement and Emergence Journal (CEEJ) Vol. 4 No. 3 (2023): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v4i3.3714

Abstract

Pengembangan aplikasi lelang hasil laut untuk nelayan bertujuan untuk menyelesaikan permaslaahan DUDI dalam pelaksanaan operasional usahanya dalam mengekspor hasil laut ke berbagai negara. Penelitian ini dilakukan di kepulauan riau, dikarenakan hampir 96 % dari wilayah kepulauan riau merupakan perairan. Peranan nelayan bagi perekonomian masyarakat pesisir merupakan roda bagi perputaran ekonomi masyarakat. Keterbatasan akan akses untuk memperluas kegiatannya menjadi faktor utama yang membuat produk-produk mereka sulit untuk dikenal di luar Kepualuan Riau. Akses yang dimaksud adalah wadah yang mampu membantu masyarakat pesisir untuk belajar dan memfasilitasi masyarakat untuk memperbaiki kualitas produk agar layak untuk di ekspor. Hasil yang diperoleh dalam pelaksanaan kegiatan ini berupa Aplikasi Ekspor Pedia berbasis android dan IOS, MoU antara perguruan tinggi dan Mitra, Pembentukan inkubator Bisnis, downloader, HKI merek dan Cipta, terdapat banyak kendala dalam pelaksanaan kegiatan diantaranya sulit dalam mencari informasi dasar pelaksanaan program diakibatkan oleh lokasi yang dituju berada di luar pulau Batam, selain itu terdapat beberapa kendala terkait waktu pelaksanaan program yang singkat, dan masalah SDM yang belum maksimal. Dengan adanya program ini tidak hanya DUDI, masyarakat juga mendapat manfaat langsung dalam hal peluang mengembangkan usahanya.
The effect of interpersonal communication, facilities and application-based registration on patient satisfaction with service quality as an intervening variable in the outpatient row RSUD Raja Ahmad Tabib Riau Island Province Fetty Herlina; Angelina E. Rumengan; Mohamad Gita Indrawan
Journal of Multidisciplinary Academic and Practice Studies Vol. 1 No. 3 (2023): August
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v1i3.2357

Abstract

Purpose: The purpose of this study was to analyze the effect of interpersonal communication, facilities, and ease of application-based registration on patient satisfaction with service quality as an intervening variable in the Outpatient Hospital Raja Ahmad Tabib Riau Islands Province. Research methodology: The research design used in this study was quantitative research with an associative type of research in the form of a causal relationship. The population in this study were outpatients who registered using the application totaling 5,818 people. The sample size was determined using the Slovin formula to obtain a sample size of 374 people. The data collection technique in this study was a Likert scale questionnaire, with instruments in the form of questionnaire sheets and Google Forms. The data analysis technique used in this study used the partial least squares (PLS) approach assisted by SmartPLS. Results: The results showed that direct interpersonal communication, facilities, and ease of application-based registration had a significant effect on patient satisfaction in the outpatient department of Raja Ahmad Tabib Hospital, Riau Island Province. Conclusions: Patient satisfaction is influenced by interpersonal communication, facilities, and application-based registration, with service quality acting as a key mediator to enhance overall service experience. Limitations: This study was conducted in a single hospital and limited to patients using application-based registration, thus reducing the generalizability of the findings. Future research should involve more hospitals and broader variables to gain deeper insights. Contribution: This research provides empirical evidence on the critical role of service quality as an intervening variable, offering practical insights for hospital management in improving digital health services and interpersonal interactions to increase patient satisfaction.
Influence of transformational leadership, organizational citizenship behavior, and worker involvement on innovative work performance with sharing of knowledge as an intervening variable at the Office of PLP Class II Tanjung Uban, Ministry of Transportation Amri Sirait; Nolla Puspita Dewi; Angelina E. Rumengan
Journal of Multidisciplinary Academic and Practice Studies Vol. 1 No. 2 (2023): May
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jomaps.v1i2.2371

Abstract

Purpose: This study aimed to analyze the influence of transformational leadership, organizational citizenship behavior, and work involvement on innovative work behavior, with knowledge sharing as an intervening variable. Research Methodology: This research used a quantitative approach with a survey method. A total of 101 employees were selected using total sampling method. Data were collected through questionnaires and analyzed using structural equation modeling-partial least squares (SEM-PLS) version 3.0. Results: The findings indicate that transformational leadership, OCB, and work involvement significantly affect innovative work behavior. OCB and work involvement significantly influenced knowledge sharing, whereas transformational leadership did not. Knowledge sharing itself does not significantly affect innovative work behavior and does not mediate the relationship between the independent variables and innovative work behavior. Conclusions: Innovative work behavior is primarily shaped by leadership, citizenship behavior, and employee involvement, whereas knowledge sharing plays only a limited role. Strengthening OCB and engagement directly enhances innovation, even without mediation by knowledge sharing. Limitations: This study was restricted to one institution and relied only on questionnaires. Contribution: This study highlights the importance of leadership, OCB, and involvement in fostering innovation, offering guidance for managerial practice.
Evaluating Incentive Policies on RT/RW Performance in Community Services Rahma; Angelina E Rumengan; Bambang Satriawan
KASTA : Jurnal Ilmu Sosial, Agama, Budaya dan Terapan Vol. 6 No. 3 (2026): August
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/kasta.v6i3.2995

Abstract

This study evaluates the incentive policy for neighborhood leaders (RT/RW) in Tanjungpinang City and its impact on community service performance, with community participation as a moderating variable. Despite policy implementation, questions remain regarding its effectiveness in enhancing grassroots service delivery due to perceived mismatches between compensation, workload, and procedural transparency. Using a mixed-methods approach, quantitative data were collected from 271 RT/RW leaders via structured questionnaires and analyzed using Partial Least Squares Structural Equation Modeling, complemented by qualitative interviews and focus group discussions. Results indicate that incentive-job fit, policy clarity, fairness, transparency in distribution, and overall policy effectiveness significantly and positively influence RT/RW performance. Furthermore, community participation significantly strengthens all these relationships, acting as a vital social catalyst. The findings highlight that financial incentives alone are insufficient; their success depends on multidimensional policy design integrated with active citizen engagement. This research contributes to micro-governance literature by empirically validating the moderating role of community participation in policy implementation. Practically, it recommends transitioning from flat-rate incentives to performance-based, transparent, and participatory models to sustainably improve grassroots public services.
Co-Authors Abdul Rahman Abdurr Rohmat Adi Adi Aditya Wirandha Adnan Suhardis Aji, Teguh Sakti Amri Sirait Andre Leonard Sembiring Apriyandi, M Arum Dwi Anjani Azizul Huda Bambang Satriawan Basri Basri Budi Hartono Chablullah Wibisono Christiani Prasetiasari Dahlan Gunawan Delila Putri Sadayi Devy Lestari Nurul Aulia Dewi, Nolla Puspita Dodi P. Yani Dodi Putra Yani Dwi Sri Agustini Ebjed Ebjed Eka Febryanti El Habibie, Mohammad Arief Ely Kurniawati Erwin, Tri Hardiono Etty Sri Wahyuni Fadlan Fadlan Fendi Hidayat Fetty Herlina Fitri Astriani Handriyanto, Handriyanto Henry Aspan I Wayan Catrayasa Indrawan, Jalil Indrawan, Mohamad Gita Indrayani Indrayani , Indrayani Indrayani Indrayani INDRAYANI INDRAYANI Isramilda, Isramilda Jemmy Rumengan Jemmy Rumengan Jemmy Rumengan John Friadi Lebrata, Lebrata Malahayati Rusli Bintang Mawarni Mawarni Mercy Reyne Marlina Metha Arisandi Mohamad Gita Indrawan Muammar Khaddafi Muhammad Gita Indrawan Muhammad Muhammad Muhammad Tammy Ikbal Rumengan Muhammad Tommy Arby Rumen Muhammad Tommy Arby Rumengan Mujid Mujid Naseha Elkarima Nolla Puspita D. Nolla Puspita Dewi Nurafni Dwi Anggaraini Nuraini, Lia Nuratisyah, Nuratisyah Nurhatisyah Nurhatisyah Octavia, Resti Prasetiasari, Christiani Pratama, Whendy Septian Putra, Randi Rian R. Machrizal R.A. Widyanti Diah Lestari Rachman, Waliyar Rahma Ramadhan, Faris Raymond Raymond Reny Nozariyanti Reza Safitri Rumen, Muhammad Tommy Arby Safarudin, Muhamad Sigid Santika, Mira Silvia Silvia Silvia Silvia Siti Rahmah Siti Rahman Siti Rahman Sri Wahyuni Suci Suliyana Sugiyono Suhana Suhana Sukaesih Sukaesih Sukaesih Sukaesih, Sukaesih Suliyana, Suci Suroto Suroto Susanti Susanti Tohara Tohara Tri Hardiono Erwin Whendy Septian Pratama Yova Apriazir Apriazir Yuanita FD Sidabutar Yudi Pratama Zulkarnaen Adijaya