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Journal : journal of multidimensional management

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The Effect of Emotional Exhaustion on Employee Turnover Intention at Pangeran Beach Hotel Padang Azizah; Feri Ferdian
Journal of Multidimensional Management Vol. 2 No. 2 (2025): Journal of Multidimensional Management (JoMM)
Publisher : Pt. Threeple Herphi Educate

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63076/jomm.v2i2.45

Abstract

Emotional exhaustion, a central dimension of burnout, is widely recognized as a critical antecedent of employee turnover intention, particularly in high-pressure service sectors such as hospitality. This study investigates the effect of emotional exhaustion on turnover intention among employees of Pangeran Beach Hotel Padang, Indonesia. Adopting a quantitative research design with total sampling, data were collected from 65 employees using a structured questionnaire and analyzed through Partial Least Squares Structural Equation Modeling (PLS-SEM). The results reveal that emotional exhaustion has a positive and significant impact on turnover intention, indicating that higher levels of emotional depletion substantially increase employees’ propensity to leave the organization. Theoretically, the findings extend burnout and turnover literature by providing empirical evidence from the underexplored Indonesian hospitality context. Practically, this study offers insights for hotel managers to implement targeted interventions—such as workload optimization, emotional support programs, and employee engagement initiatives—to reduce burnout and enhance retention. Limitations include the single-hotel focus and cross-sectional design, suggesting that future research should employ longitudinal and multi-site approaches to improve generalizability.
Co-Authors , Zulnuraini Abdul Rahman Saleh Abou-Bakr, Omaima Ade Kurniawan Adha, Nurul Afriani Agianto Agnes Wanda Sari Agus Mukti Wibowo Ahmad Munji Ahmad, Heryan Fandi Aisyah Al Maidatul Aini Ali Hisyam, Mohammad Alvian Izzul Fikri Amarul Amarul, Amarul Aminah Rohayu Anggita Wulansari Annesya Atma Battya Aulia Rahman Aulia Rahman Azlina Bulansari DEDI EKO RIYADI Deni Irawan, Deni Dhea Putri Sakilla Djoko Sunarjanto Dr. Meilisa Sajdah M.Pd.I Dwi Sarwani Sri Rejeki Endang Sulistiyani Endang Sulistyani Ervin Arya Saputra, Mohammad Farianingsih FARIDAH Fatna Maisaroh, Santi Febrina Indrasari Feri Ferdian Ficiyarni Fitriani hamsa, amrizal HANDAYANI Haris Riadi Helniza Hendro Sasongko Hermanto Siregar Heryan Fandi Ahmad Hidayatullah, Ahmad Fauzan Ilham Holik, Dido Inayatillah Inayatillah Indah Ansatu Nurani Indriani Isnaini Nurkhayati Iwan Hermawan Jaafar Jamila2305 Jati Nugroho Jihadah Elok Nuril A Khamdan Suriyok Kusdaryati, Ida Lengkas, Riski Ananda Putra Lisnawati, Erni M Yusuf Abdullah Maratul Iman Marhaban, Saiful Marlizayani Maulana Achmad mistiar, Wolly Moh Aqil Mohamad Zubad Nurul Yaqin Muamila Mufrih, Adi Nurhani Muhammad Zidan Nafiudin Nasrun Harahap Nazaruddin Ni Made Riawati Noorlinda Nurudin Nurudin Nurul Aisyah Nurul Alifha Nurul Annisa Oki Dwipurwani pertiwi, winda Putri Rahmawati Putri Zulfikah Rahmad Ramli Ramli RIA SAFITRI Rika Setiawati, Ni Made Rismia Agustina Rivani, Tia Rizal Roikhul Fatahillah, Mohammad ROUDLOTUL JANNAH RR. Ella Evrita Hestiandari Ryanto, Bhekti Agus saffira wardhana Saifuddin Saleh, Adi Sarini Septi Ambar Indraningtia Sukma Setiadi, Fadlan Masykura Sinta Satria Dewi Pendit Sinta Satria Dewi Pendit Siska Erfita Handayani Sisriawan Lapasere Sri Indra Maiyanti Sri Rahayu Sri Wahyuni subaktiar SULASTRI Supratman Supriatna, Yuda Supriyatno Surahman Suriana Surya Hidayat Suseno, Rahayu Syaiful Mustofa Uswatun Hasanah Vella Afriani Wagiman Manik Wahyunita, Weni Warda Widiyati Kania Wijayanti , Siwi Pramatama Mars Wina Ravina WINARTO Yun Ratna Lagandesa Yuni Andri Ekawati Yusdin Gagaramusu Zainuddin Zairosi Zakaria, Muhamamd Isa Zakiyah Isnawati Zulnuraini