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Journal : Record and Library Journal

The evaluation of quality of library services: Gender perspective in public services Ramadhan, Ndaru; Setiawati; Hasanah, Ayunia; Centia, Selvi
Record and Library Journal Vol. 11 No. 1 (2025): June
Publisher : D3 Perpustakaan Fakultas Vokasi Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/rlj.V11-I1.2025.163-186

Abstract

Background of the study: Libraries, as public service providers, have an obligation to provide excellent service. Evaluation of the quality of public services from a gender perspective can help policymakers to develop gender-based services, retain current service users, and attract new service users. Purpose: To evaluate the quality of library services at the Balai Yanpus DPAD DIY from a gender perspective and to prepare recommendations for improvements for the Balai Yanpus DPAD DIY. Method: This research uses quantitative methods and data collection techniques through questionnaires with 270 respondents. Data was analyzed using gap analysis, conformity analysis, and visualization using the Importance Performance Analysis (IPA) method via SPSS Version 26 software. Findings: Based on the gap and conformity analysis results, it is known that female and male respondents have different service quality indicators that are considered to meet users expectations. There are 5 indicators for female users and 6 indicators for male users that have succeeded in meeting the expectations. These indicators also have a level of conformity value exceeding 100%. The results of the IPA Matrix analysis of male and female service users also show that there are 5 indicators  in Quadrant 3 so that they require improvement even though they are not the main priority. Conclusion: This study concludes that the quality of library services at Balai Yanpus DPAD DIY still needs to be improved in order to achieve maximum public satisfaction and provide excellent services. This study contributes to the development of studies related to public services and library science by taking a gender perspective in its analysis.
Co-Authors Abdulrahman Baiasy Adiamila Lingga Diany Adu, Ifedayo Emmanuel Agus Taufiq Ahman Ahyuroh Algifari, M. Alwan Alustri Darmawati Anita Purba Arini Tulhusni Aritonang, Yanti Anggraini Astuti, Pujiawati Ayi Abdurahman Dana Budiman Devi, Lathifah Sandra Dhila Ihsanul Hasanah Dian Lestari Didi Sundiman Dina Dwi Rahayu Dini Deswarni Dini Deswarni, Dini Dwi Puji L, Novita Dzikri Hibatullah M Eka Setiana Elin Maulida Rahmawati Elis Nurhanida Farihah Fatmayanti, Sri Ayu ferianti Ferianti Gunawan Santoso Habibi, Muhammad Nur Harini, Duanita Oktaviandari Hasanah, Ayunia Hayati, Eti Hidayat, Ujang Syarif Ika Purnama Sari Ilfiandra Ilfiandra Irman Akmaludin IVANA LUCIA KHARISMA Kamdan Khairunnisa Sormin, Rizky Kusuma, Rudi Laili, Mahsiani Mina Lathifah Sandra Devi LILIS ROHAYANI Lutfiyatussani Al Rajab, Maula Azkia Masrurotul Ajiza Maylina Sari, Rian Mira Asmirajanti Nadiroh Nahla Salsabila Marwatillah Nasution, Asmarani Noprival Noprival Nurihsan, Achmad Juntika Oktavia, Herani Pradesa, Kohar Prastianto, Fayyadh Dzaky Purnama Insany, Gina PURWANTI, EMI Rahayu Rahayu , Arum Putri Rahmah, Juanita Rahmi Pertiwi, Dian Ramadhan, Ndaru Refni Sukmadewi Resnawati Febrian Ridho Harta, Ridho Rina Nurhudi Ramdhani, Rina Nurhudi Rindang Utami, Prastiti Galuh Rizka Nazifah, Tengku Rochadi Kristiningrum, Rochadi Rohani, Tri Roslaini RUJEHAN Rustia, Winda Rustomo Selvi Centia Shifa Sintia Sari, Anggun Siti Ayu Rosida Sodikin Solehah, Kurnia Solihin, Dadin Sri Astuti, Vina Sri Erwini Christine Sri Mulyani Sri Mulyani, Ucu Agustini Suhenti SULASTRI Sulung Rahmawan Wira Ghani Suryati Susma S. Pradani Syarifah Aini Tri Waluyo Ucu Agustini Sri Mulyani Wati, Widiana Wiwin Winarni Yanti Anggraini Yudi Kristanto Zeed Hamdy Rukman