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Journal : International Journal of Islamic Business and Economics (IJIBEC)

Influence of Sharia Service Quality, Islamic Values, and Destination Image Toward Loyalty Visitors’ on Great Mosque of Demak Kasdi, Abdurrohman; Saifudin
International Journal of Islamic Business and Economics (IJIBEC) Vol 3 No 2 (2019): Volume 3 Nomor 2 Tahun 2019
Publisher : Universitas Islam Negeri K.H. Abdurrahman Wahid Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28918/ijibec.v3i2.1909

Abstract

The purpose of this study is to examine the influence of sharia service quality, Islamic values and destination image toward loyalty with visitors’ satisfaction as an intervening variable, a study on the great mosque of Demak tourism. This is field research using a quantitative approach. The data used are primary and secondary data taken with survey method. There are three independent variables, namely: (X1) the quality of sharia service, (X2) Islamic values, and (X3) the destination image. The dependent variable (Y1)/loyalty and intervening variable (Y2) are visitor satisfaction. The population of this study is all visitors orpilgrims of the great mosque of Demak in 2018. The sampling technique used is purposive sampling with 167 respondents. The results of this study indicate that: (1) the sharia service quality does not affect the loyalty, (2) the Islamic values have a direct positive and significant effect on the loyalty, (3) destination image has a direct positive and significant effect on loyalty, (4) the sharia service quality has no effect on the visitors’ satisfaction, (5) the Islamic values have no effect on the visitors’ satisfaction (6) the destination image has a direct positive and significant effect on the visitors’ satisfaction, (7) the visitors’ satisfaction has a direct positive and significant effect on the loyalty, (8) the visitors’ satisfaction does not mediate the relationship between the sharia service quality and loyalty (9) the visitors’ satisfaction does not mediate the relationship between the Islamic values and loyalty, and (10) the visitors’ satisfaction mediates part of the relationship between destination image and loyalty.
Co-Authors Abdul Wahid Jamin Abdurrohman Kasdi Achmad Saifulloh Fatah Adi Sunardi AGUS Ahmad Nouvel - AMIK BSI Purwokerto Ahmad Nouvel - AMIK BSI Purwokerto Ahmad Nurrohim Akhmad Nurasikin Andrey Nino Kurniawan, Andrey Nino Andri Nirwana AN Apriani, Ayu Aprih Santoso Ardiani Ika Sulistyawati Arfiah Adawiyah Armas Fahmi Rizal Asarif Atika Indah Rahadyanti Prasetya Ayu Indah Lestari Bagiyo Condro Purnomo Budi Waluyo Darmini Deni Sunaryo, Deni Devi DYAH KUSUMAWATI Fatimah Ferzi, M. Alta Tetra Fuadi fuadi, faiq Habibi Hartiningsih, Sepia Hendro Yunianto Irawan Isabella, Amelia Jajang Akhamd Nasrullah Juariah Khairul Fauzi Kristiandi, Kiki Kurniasari, Megawati Kusumastuti Kusumawardani, Sagita Lailatul Mukaromah Lathifatul Azizah M. Choiroel Anwar M. Hamid Rohman Mentari Merdekawati, Dewi Mogi, Gabriela Mohammad Habibi Muamaroh Muamaroh Muhammad Imam Tauhid Muhammad Rizal I Muhdar Mujazin Muji Setiyo Muji Setiyo Musabikha Muthoifin Nikitasari, Arini Noto Widodo Nurhafisa, Eysi Nurhidayat Nurhidayat Nuria Siswi Enggarani Nuzul Imam Fadlilah Paiman Paiman Pebrianti, Nurzalina Penti Susan Pratiwi, Dian Kus Prifiharni Prima Selvia Megawati Priyotomo Purwantini, Sri Rahayu, Dwi Putri Rahmah, Regita Nur Fajar Regita Nur Fajar Rahmah REZA FAHLEVI Ria Hoiriyah Said Ria Puspita Riastuti Rifqi Nugroho Rizki Amalia Rusdjijati, Retno Sadzali, Ahmad Salianda Siti Fatimah Sudiyono Sunanto Sunanto Sunanto Sunanto Suroto Munahar Susi Tri Isnoviasih Titik Sadarwati Titis Setyabudi Utami, Ghifari Wulandari Widowati, Sri Yuni Yeti Dahliana Yoebrilinti, Anggit